CB Home Safety and Security ADT Security Services Unfair practice

ADT Security Services review: Unfair practice

LynnViking of Hudson, US

Dec 30, 2024 2:51 pm EST

Verified customer

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When we were cutting back, we asked adt what they could do for us. The lady stated we could cancer the camera which brought the cost down, plus, I had to agree to a 1year contract. Which we did. Now, I found out that we can’t use our pulse anymore. We were never informed that pulse would be cancelled. We are a 1000 miles away from home and I have no control over setting the alarm and turning it off or on. We have a friend who needs to get in. I don’t want to give out our cancel code. I tried, after speaking to 4 different individuals, they told me I couldn’t cancel my account due to the contract. Since I wasn’t informed of the cancellation of the pulse, I shouldn’t be bound by the contract. If you can’t help, I will contact the iowa attorney general and the better business bureau to see if they can help.

Desired outcome: Cancel ADT CONTRACT and ADT SERVICE

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ADT Security Services Contacts

ADT Security Services phone numbers

+1 (800) 884-4226
+1 (800) 884-4226

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Residential, Sales

+1 (800) 521-1734
+1 (800) 521-1734

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Residential, Customer Service

+1 (888) 244-4505
+1 (888) 244-4505

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Business, Sales

+1 (800) 515-2216
+1 (800) 515-2216

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Business, Customer Service

+1 (877) 801-7387
+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134
+1 (800) 658-7134

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Health & Senior Safety, Customer Service

More phone numbers

ADT Security Services emails

alwaysthere.c@adt.com

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Support

info@adt.com

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Support

ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

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