Adult Empire’s earns a 1.0-star rating from 8 reviews, showing that the majority of customers are dissatisfied with purchases.
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I could not get a store credit for a defective item.
May 2,2023. Day of incident.I ordered 2 DVDs from the company. One loaded and played, the other would not. I kept getting a sequence of numbers and letters and a message saying "DVD is dirty". I have never seen this before. All my other DVDs play fine, including the other one that came with this order as I stated previously. I tried 3x to clean the DVD and attempt to see if it would load. It would not. I had 2 separate live chats with customer service. They wanted me to go to the post office and ship it back. I told them no, I'm not doing all that leg work and that the post office is incompetent and rude. I'm not dealing with them. I asked for a refund and they said they only do store credit. I said fine. They said no, you only get store credit after 3 attempts. That's their policy. I said your policy is not my policy and doesn't work for me. I have ordered many DVDs from them in the past and would now be taking my business elsewhere.
Desired outcome: Provide store credit.
Service
Wanted to order 3 items and when I placed the order it included 10 other items that had in my cart for later purchases. Nowhere did it warn me that the other items saved would be included. I contacted service within 20 secs when I saw what happened but they would not let me modify order. Wanted to purchase items over time instead I accumulated a large 350 dollar bill. I have been a customer for 10 plus years and they refused to let me modify. Be aware of this terrible company. I will never buy from them again and will dedicate my time to warning others of their practices.
Desired outcome: Would like to modify order
I want my refund back
8.99 was tooken off my card 9/8/2021 my name is casey beck and my email is [protected]@gmail.com I would like my refund and a decent response back thanks
Desired outcome: 8.99
Is Adult Empire Legit?
Adult Empire earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Adult Empire. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Adultempire.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Adultempire.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Adultempire.com you are considering visiting, which is associated with Adult Empire, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several mixed reviews for Adult Empire have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
Adult Empire website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Adult content may be available on adultempire.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- While Adult Empire has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
I ordered a trial for 3days I believe it was about a month ago, Now your billing me $24 for a service I don’t even have or use.
I would appreciate a refund for the services I don't have or use! I wanted to try the Trial for $2.99 about a month ago and that was it. But that service didn't even happen. I Thank You Mr. Darren G Falwell [protected]@gmail.com
Downloading purchases
Over the past few weeks it has taken over an hour to download a single 1080 scene. Now all you get is a 504 server error, downloading purchases is impossible. I have emailed them 4 times in the past 2 weeks. No response back. No customer service.
freight
Hi I am placing a rather large order, if any product is on backorder can you post what you have and backorder the other or do you wait for everything to be in-stock? I hope you have everything stock. If you don't do you send whatever you have and wait for the other one of these out of stock to be in stock before you send it separately I hope you can get back to me and let me know ASAP thank you Andy
unlimited streaming subscription
I had signed up for one month's membership at a discounted price. At the end of the month I went online and canceled said membership to prevent any further charges. I had a bit of trouble with the cancelation but eventually successfully canceled my subscription...or so I thought. The day of renewal I got a notice from my bank that I had overdrawn my...
Read full review of Adult Empire and 4 commentsDisappointed with their service
I was a member of AdultEmpire.com but I cancelled this membership about two months ago. It is unbelievable that after all the requests, call and emails they keep charging me every month like nothing happened. I am really disappointed with their service.
I subscribed to Adult-Empire after becoming interested in one of their so called adult websites. My account was charged and I was provided a username and password, however when I went to log-in I kept receiving this error message; Unfortunately
we can't find your username or password in our database
Please click here or reload this page to enter valid username and password again
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Contact customer support
I contacted customer support directly with this issue by telephone since the link that was given to me to contact support by email/message did not work, they then informed me that the Webmaster would have to get back with me and it would take up to 24 hours to receive a response. I then asked for a refund and they were happy to process it for me but was informed that it can take 5 to 10 business days to receive a refund. I was charged $34.99 immediately and I just want my money back. I am not happy with this at all. We will see what happens when I receive a response regarding my issue if any response is received.
Adult Empire Reviews 0
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Overview of Adult Empire complaint handling
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Adult Empire Contacts
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Adult Empire phone numbers+1 (888) 383-1880+1 (888) 383-1880Click up if you have successfully reached Adult Empire by calling +1 (888) 383-1880 phone number 0 0 users reported that they have successfully reached Adult Empire by calling +1 (888) 383-1880 phone number Click down if you have unsuccessfully reached Adult Empire by calling +1 (888) 383-1880 phone number 0 0 users reported that they have UNsuccessfully reached Adult Empire by calling +1 (888) 383-1880 phone numberCustomer Service+1 (724) 772-6030+1 (724) 772-6030Click up if you have successfully reached Adult Empire by calling +1 (724) 772-6030 phone number 0 0 users reported that they have successfully reached Adult Empire by calling +1 (724) 772-6030 phone number Click down if you have unsuccessfully reached Adult Empire by calling +1 (724) 772-6030 phone number 0 0 users reported that they have UNsuccessfully reached Adult Empire by calling +1 (724) 772-6030 phone numberInternational
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Adult Empire emailsmegan.wozniak@adultempire.com100%Confidence score: 100%Support
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Adult Empire addressPO Box 898, Wexford, Pennsylvania, 15090-0898, United States
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Adult Empire social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 04, 2024 - View all Adult Empire contacts
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