AdultFriendFinder’s earns a 1.8-star rating from 52 reviews, showing that the majority of members are dissatisfied with dating experiences.
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Malfunctioning and mixing up data
I read it now several times. It seems to be a kinda "Practice" over at AdultFriendFinder. They present you with false data and when you complain, they first blame YOU and want you to believe that you made a mistake and then, they deactivate your profile, take you money.
OK, more specific. They log you out in the midst of typing.
Then, when you try to login again they tell you wrong credentials.
Then you try a few times, because you know your credentials.
Then you request a password reset and they tell you, you don't exist.
(apart from that, I could still list many other hickups within their portal. Some very dangerous data breaches. I will leave that for the BBB and my law team to take up.)
I understand, all my fault, Am I right?
Then I complain and AdultFriendFinder says it seems no fault on their side but I do something wrong.
Right. I run their database, I control their SQL calls. Dumb me, I just forgot.
This Folk at AdultFriendFinder are Gangsters, thieves, criminals.
But wait, it gets better.
Then I tell them off and ask them to employ some IT folk that knows what they are doing.
Now it comes. A true Tech Tyranny Beauty.
The threaten me to deactivate and keep all money I paid, unless I tell them that I understand to have breached their Terms Of Use.
AdultFriendFinder, Go, FY!
Desired outcome: Get ready for court!Although I may not reside in the USA,Although AdultFriendFinder may think they are big and can afford itWatch me. You stepped on a wrong foot, AdultFriendFinder!
Payment not showing
I made a payment for 3 months gold subscription. It hasn't been reflected on my account. it still asks me to subscribe before I can do anything. here is my account name and here are the details
username : emvw210
TRANSACTION ID :[protected]-62C5ECE7-B839
Amount: 92.59 EUR
Reference:
+[protected]+
Sender account:
Account holder's name: Emmanuel Dadson
Account number: 26XXXXXX12
Sort code: 100XXXXX
Bank name: N26
BIC: NTSBXXXXXXX
IBAN: DE44100XXXXXXXXXXXXX12
Country: Germany
To
Desired outcome: I would like this to be rectified as soon as possible, please. If not possible, then please refund.
Permanently canceled my account with no explanation immediately after taking payment
My boyfriend paid for a month of membership so he and I could “find a friend” together and they took the money and immediately closed our account. Permanently and refused to tell us why, saying only we had violated a term, but wouldn’t tell us what term. And we had done NOTHING yet! They actually said, if you want to know, go get a court order.
Desired outcome: Close the website. But first my money back. And a formal apology.
Dating service
I have been on the site for a while, I have come to the conclusion that most profiles are fake, as I very rarely get any replies, far less than 10%. And now, last couple days, the service has been running extremely slow, and now I cannot even log on to the site.
Would like to at lease run out my paid membership, and after that is done, it will not be renewed!
[protected]@gmail.com
Desired outcome: Works until my membership up, or full refund, as I said, i am doubting the website has real profiles.
Adult Friend Finder
Notice they ask you which website you are calling about because THEY OPERATE MULTIPLE SCAM SITES
Desired outcome: FBI Investigation
Monthly Gold membership
I cancelled autorenewal in April. My profile said my Gold membership would end May 2nd. It didn't. My account was debited as usual. I checked and autorenewal was off, but it now said Gold would end on June 2nd. I decided to wait. THEN I was charged AGAIN on June 1st. It now says Gold will end on July 2nd.
This is the same reason I dumped these thieves previously. Scam artists.
Desired outcome: No more debits to my account, and I want May and June refunded.
adultfriendfinder
They are horrible. They apparently hire blind people to review profiles. I can't use a pic of whisky glass for my profile but 1000's of profiles have pictures of Angie Verona, Tanya Tate and Raven Riley (not as much lately). I think the scammers might be giving AFF a little cut of their action if they scam a DUDE. Mostly it seems like they just turn a blind eye to fakes. The more fakes that post the more it appears they have LOTS of real members. Real members who can't reply, but if you pay EXTRA, STANDAD members can contact u. LOL SCAM! Not to mention the men who TOP FRIEND FAKE profiles. Do they get their credits back? BET NOT>
Also tons of tech glitches. We assume they aren't intentional.
I attached an example of scammer interaction. Who would apply to such a horrible comment? LOL They can't read ENG or they just go along to grift.
Desired outcome: AS if they will do anything.
Gold membership
I finally paid for a membership from this site and immediately my account was no longer in existence. I didn't get to use the service for a single minute. This says it's to short of a complaint and ill unlikely get any attention so I just cant win today. This is petty theft and pisses me off beyond belief. Q
Desired outcome: I want my money back and to make sure I get no new charges. I dont want to have to deal with this day after day. I guess I can always just dispute it at my bank also. I'm so disappointed
Delete account
I would like to delete my account. I've deleted it over a month ago they said I should wait for a month for it to stop appearing, however it's still there. Kindly assist.
Account username Zanda11.
Desired outcome: Please delete my account I'd appreciate a response.
Charge
I ment to pay 39 for a month and I got charged 179 for a year I called to cancel imeaditly will. They said I will get a refund in 7 day. Haven't been refunded yet
Desired outcome: Want my money back
Account invalid
March 21, around 12p.m.
I tried to log into my account and it said the login info I provided did not match the records. And when I tried to reset my password it said my username was invalid. When I tried to make a new account with the same username it said that username was unavailable. I have already made an account and paid for the service but am unable to login.
Desired outcome: I'd like to be able to login to my account.
Exact same. I complaint and they deactivated my account saying I violated their Terms of Use in my previous email.
Hence, complaining is NOT ALLOWED.
The tried to force me now several times to "accept" their "official" warning and state I will no longer abuse their TOS or else they delete my account and no refund will be given. That all within 2 after upgrading to a paid Gold membership.
I don't need a refund. I need them to deliver PROOF on a complete deletion of my data on their platform.
Fraud and criminal charges have been filed. They will be taken down. Simple as that.
Evidence of my email conversation with these fraudsters, daylight robbers and data abusers can be provided at anytime, upon the admin of this site requesting it.
Incorrect order
I may have miss read but how it was structured I think was on purpose when it says how much you pay a month I thought I was paying for one month when in reality it was broken down into what I would pay monthly but as one lump sum and it took one lump sum out and it also charged my card twice so two times for like $146 I only wanted a one day pass first off I don’t wanna get back on this site and I want my refund please I got kids to feed I Already contacted my lawyer And he’s the one who recommended me go to the site first
Desired outcome: Full refund or refund with only one month charged
Charges on my debit card
Please refund UD74.70 to my debit card.
That money was collected on March 1 and the membership was not upgraded. I’ve contacted my bank and they could proved the purchase was approved.
You have replied the money was not collected in messages like a bot but no one is dealing with this issue with transparency and honesty.
It seems I am not the only person with this problem!
Please refund.
Cordially,
Desired outcome: 74.70
Billing
They are a fraud company no good the massively overcharged me and they are not legit! I went to them thinking I was being charged 34 dollars and was ultimately charged 120 this probally should not have happened never trust online dating services that aren't free. They tricked me into thinking they were legit until I found this fourm. I hope I get a refund and and not given problems I will never try any dating service again I learned my lesson
Desired outcome: Refund
Fake profiles made by YOU
I have been on your site off and on for almost 20 years and in the past 8-10 years have reported so many fake profiles to you I have lost count BUT they never get removed. So I started some research and I have no come to the conclusion that it is in fact YOUR fake profiles you have made to keep men interested enough to come back.
It is actually not difficult to see which profiles are the ones you have made or asked your staff to make and that would be classed internationally as Fraud.
You are taking peoples money to view profiles you have made yourself.
I will be making this same complaint to interpol as you must be stopped and charged for this illegal and criminal activity.
Desired outcome: STOP THE FAKE PROFILES
Seems plausible,especially once a guy's membership expires,fake profile can send a private message to the guy who might be tempted to renew membership to be able to see his message. I fell for this.
I currently get about 50% of reportedf fraud profiles deleted.
Adult friend finder subscription
My account has been deleted and i have not been contacted nore was i notified at all in any way as to why or how my account was deleted
my account name is: northbound12
Desired outcome: I WANT MY ACCOUNT FIXED AND I WANT TO BE TOLD WHY THIS HAPPENEND
Getting a refund
Opened account in late August. They charged my checking account 239.00 even though I only wanted one month. Requested refund and account be closed. Since then I have 3 emails back forth, each one roughly two weeks apart, telling me that refund was authorized and would be 7-14 business days because a checking account was used. Two and a half weeks ago I called the billing dept and was told a refund was authorized as of Sept 16 and it would take 7-14 business days. No refund so today I called and got the same runaround only this time they said the refund was authorized on Sept 27 and (wait for it) to wait up to 14 business days. Obviously they are doing everything they can not to issue my refund.
Desired outcome: Get refund they keep telling me is coming
A missing account and points
I have been off site for over a week but been getting email notifications from the website the last notification I got was yesterday 15th september
Tried to log in today 16th sep am told account doesn"t exist
I am very confused because I have been offsite I don"t understand the reason behind my account missing I don"t seem to get answers from the website
The account had 13k points having converted 50k points to cash over 10 days ago
Please help
Desired outcome: HOPE TO RECOVER MY ACCOUNT AND 13K POINTS
Gold membership one month
I have an account and all of the sudden I was locked out. Cant change password also. Customer service is not available.
I had purchased a one month gold member, this was also not visible.
16 september 2021
I would like aff to make my account available and with the goldmembership I have paid for. Or else the full reimbursement.
Desired outcome: Account restore or reimburse
Billing
I have purchased a membership for 3 months, but the experience is not what I'm seeking for. I hope to get 2 refunds for the 2 months membership if possible, if not it's wasted for not using but still paying. I am fine with paying the fee for the first month, but hope to receive 2 months of membership back, if not it would just simply pay and do nothing
Desired outcome: Refund 2 months of membership
AdultFriendFinder Reviews 0
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About AdultFriendFinder
Upon registration, users can create a profile where they can share personal information, photos, and videos. The platform provides several communication tools, including direct messaging, chat rooms, and live webcams, which facilitate interaction between members.
AdultFriendFinder also features a search function that enables users to find potential matches based on specific criteria such as location, age, and sexual orientation. Additionally, the site offers various community-driven elements like forums and blogs where users can discuss topics related to dating, sexuality, and personal experiences.
The service operates on a membership basis, with options for both free and paid subscriptions. Paid memberships offer access to exclusive features and enhanced user experience, such as the ability to view full profiles, send and receive messages, and watch live member webcams.
It is important to note that AdultFriendFinder is intended for adults over the age of 18 and is focused on facilitating no-strings-attached encounters. The platform emphasizes discretion and privacy, though users should always exercise caution and follow safe online practices when interacting with others through the site.
AdultFriendFinder is part of Various Inc., a company that specializes in the development of online dating services. The platform is one of the larger entities in the niche of adult dating and has a significant user base worldwide.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register to create one.
2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of the main issue you have encountered with AdultFriendFinder.
4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as:
- The specific problems you faced with account access, billing, or service on AdultFriendFinder.
- Any relevant transactions, including dates and amounts, without disclosing full payment details.
- The nature of the issue, whether it's a technical problem, customer service complaint, or a concern regarding the authenticity of profiles.
- Steps you have taken to resolve the issue with AdultFriendFinder and any responses received from the company.
- The personal impact of the issue, such as wasted time, financial loss, or emotional distress.
5. Attaching supporting documents: Attach any additional documents that support your complaint, such as screenshots or correspondence, but ensure you do not include sensitive personal information.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred, and the 'Desired Outcome' field to specify what resolution you are seeking from AdultFriendFinder.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is clear and all the details are correct.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to file your complaint against AdultFriendFinder.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates related to your complaint or review.
Overview of AdultFriendFinder complaint handling
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AdultFriendFinder Contacts
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AdultFriendFinder phone numbers+1 (408) 702-1040+1 (408) 702-1040Click up if you have successfully reached AdultFriendFinder by calling +1 (408) 702-1040 phone number 0 0 users reported that they have successfully reached AdultFriendFinder by calling +1 (408) 702-1040 phone number Click down if you have unsuccessfully reached AdultFriendFinder by calling +1 (408) 702-1040 phone number 0 0 users reported that they have UNsuccessfully reached AdultFriendFinder by calling +1 (408) 702-1040 phone number+1 (888) 575-8383+1 (888) 575-8383Click up if you have successfully reached AdultFriendFinder by calling +1 (888) 575-8383 phone number 0 0 users reported that they have successfully reached AdultFriendFinder by calling +1 (888) 575-8383 phone number Click down if you have unsuccessfully reached AdultFriendFinder by calling +1 (888) 575-8383 phone number 0 0 users reported that they have UNsuccessfully reached AdultFriendFinder by calling +1 (888) 575-8383 phone numberUS toll free0800 098 83110800 098 8311Click up if you have successfully reached AdultFriendFinder by calling 0800 098 8311 phone number 0 0 users reported that they have successfully reached AdultFriendFinder by calling 0800 098 8311 phone number Click down if you have unsuccessfully reached AdultFriendFinder by calling 0800 098 8311 phone number 0 0 users reported that they have UNsuccessfully reached AdultFriendFinder by calling 0800 098 8311 phone numberUK toll-free(669)208-0363(669)208-0363Click up if you have successfully reached AdultFriendFinder by calling (669)208-0363 phone number 0 0 users reported that they have successfully reached AdultFriendFinder by calling (669)208-0363 phone number Click down if you have unsuccessfully reached AdultFriendFinder by calling (669)208-0363 phone number 0 0 users reported that they have UNsuccessfully reached AdultFriendFinder by calling (669)208-0363 phone number
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AdultFriendFinder emailsteam@adultfriendfinder.com100%Confidence score: 100%Support
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AdultFriendFinder address910 E. Hamilton Ave., Sixth Floor, Campbell, California, 95008, United States
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AdultFriendFinder social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 28, 2024
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