A&E Factory Service review: Assault and poor service 5

The repair man never asked me if he should go ahead and fix the dishwasher, even though he said it was not covered under the warranty. He just fixed it and gave me a bill and made me pay him on the spot even though I didn't want him to fix it if I had to pay.

A&E service is the same as Sears.

A&E just cancelled on us--3 hours after they were to come. total waste of sitting around on a saturday waiting for them. COMPLETELY USELESS COMPANY!

[protected]
My refrigerador decomposed and since I have warranty I scheduled for someone from AYE factory service to come out and service my refrigerador. They were suppose to come Monday but they did not. I took a day off from work this day. I called them that Monday afternoon and they tell me they will come Tuesday. The same thing happened Tuesday. They did not show and I took a day off of work to wait for them. When I call on Tuesday afternoon Willy and Martha from the spanish department. They tell me that when they called to confirm the appoinment that Tuesday someone told them they did not need the service. Willy and Martha tell me that they must have dialed the wrong number. They said that they dialed [protected] but my number is [protected]. This excuse is not good enough for them to have canceled the appointment. If they would have asked, "Who am I speaking with" and the person would not have been Leticia Sanchez, they should have understood they were speaking with the wrong person. I hope you understand this. They could not. I dont know if AE factor service is just a fraud, charging for warranty and then not giving the service. They could not give me an email to file a complaint. These customer service representatives were rude tried to treat me like as if I was an idiot. The world does not work on excuses. I will also send a copy to the Better Business Bureau. I am sure if I did not pay you on time you would report me to the credit bureau. They also made me give them all kinds of information before they could attend me. But I had all receipts and could answer the thousand questions they asked before they could attend me. This is a bad representation for AE factor service. I am upset and disapointed. I will also send a copy to Lowe's. These two reps said they recieved my information from Lowe's trying to put the blame on Lowe's. This is not true since representatives from Lowe's have called me before and they do not have my telephone number incorrect. Lowe's called me several times when they delivered the refrigerator therefore they have my number. The number I called to make the service is [protected].

Leticia Sanchez

My refrigerador decomposed and since I have warranty I scheduled for someone from AYE factory service to come out and service my refrigerador. They were suppose to come Monday but they did not. I took a day off from work this day. I called them that Monday afternoon and they tell me they will come Tuesday. The same thing happened Tuesday. They did not show and I took a day off of work to wait for them. When I call on Tuesday afternoon Willy and Martha from the spanish department. They tell me that when they called to confirm the appoinment that Tuesday someone told them they did not need the service. Willy and Martha tell me that they must have dialed the wrong number. They said that they dialed [protected] but my number is [protected]. This excuse is not good enough for them to have canceled the appointment. If they would have asked, "Who am I speaking with" and the person would not have been Leticia Sanchez, they should have understood they were speaking with the wrong person. I hope you understand this. They could not. I dont know if AE factor service is just a fraud, charging for warranty and then not giving the service. They could not give me an email to file a complaint. These customer service representatives were rude tried to treat me like as if I was an idiot. The world does not work on excuses. I will also send a copy to the Better Business Bureau. I am sure if I did not pay you on time you would report me to the credit bureau. They also made me give them all kinds of information before they could attend me. But I had all receipts and could answer the thousand questions they asked before they could attend me. This is a bad representation for AE factor service. I am upset and disapointed. I will also send a copy to Lowe's. These two reps said they recieved my information from Lowe's trying to put the blame on Lowe's. This is not true since representatives from Lowe's have called me before and they do not have my telephone number incorrect. Lowe's called me several times when they delivered the refrigerator therefore they have my number. The number I called to make the service is [protected].

Leticia Sanchez

Got a brand new LG Dishwasher, refrigerator, and stove, not even 6 months old, they had to come repair my fridge TWICE and now the dishwasher needs repair. They told me they would be here today (July 12) between 8 and 12. Here it is after 12, no decency to call and say they will be late. I call, the lady informs me that they would be here between 12 and 2 that the repair man was running late. So that’s 6 hours of sitting here waiting on my ONE DAY off. after we hang up with her, the repair man finally calls and informs us that I was just added to his route 45 MINUTES AGO. Mind you, I got the reminder phone call YESTERDAY about my appointment today. Still waiting for him to show up. VERY unsatisfied customer. Will never buy LG appliances again, will never recommend LG, will NEVER recommend A&E to ANYONE. The only thing worse than the quality of these appliances, is the customer service from this bs company.