A&E Factory Service review: Dishwasher service repair

I would like to express my profound dissatisfaction and frustration with the services provided by A&E Service Repair and, specifically, their service technician, Raymond W., who was assigned to repair my dishwasher. On August 29, 2023, Raymond W. visited my residence and diagnosed that the motor in my dishwasher was failing. He informed me that he needed to order a part. He also rescheduled my repair for Saturday, September 23, 2023. The part was ordered and shipped to my house, which I currently have.

On the morning of September 23, I received a confirmation text message and email stating the appointment was confirmed between 8 AM – 5 PM. I rearranged my schedule to ensure I was available, but to my disbelief, I received a text message at about 2:35 PM, notifying me that my appointment had been canceled and rescheduled for Tuesday, September 26, 2023. I had to take another day off to accommodate this new schedule, receiving multiple confirmations that Raymond W. would be the attending technician.

After spending the entire day waiting, with no technician in sight, and after about 30 minutes trying to get through to a live person and being on hold for an extended period of time, I managed to reach a representative at about 4:50 PM, only to be informed that no one would be coming as there were no technicians in the area. To add to my frustration, I was advised to contact LG to request a change in service providers after asking to speak to a supervisor.

I find this conduct entirely unacceptable and unprofessional. I have invested significant amounts of time, money, and energy attempting to get my dishwasher repaired, all of which seems to have been disregarded by A&E. It appears as though my time is not valued in the same regard as A&Es, given the abrupt cancellations and lack of communication on their part.