DionWired
Reviews and Complaints

I once had a repair submitted (laptop) at their gateway store... 4 months later I got a laptop that worked less than it did prior to the repair. Their management and repair center staff were absolutely careless and rude, pathetic service, pathetic customer care, pathetic repair quality. Can't say I miss it at all, can't say I'm not glad it's closed and there are more reliable options available now

Good day.

I have received 2 sms notifications for 2 separate sales on my Dion Wired Account Card that I have not made. I was at home during that time with my card with me in my purse. The sms's were sent on 2 March at 17:26 and indicates a sale of R1000 and another of R2000 which leaves me with a balance of R70 on my account.

Please urgently advise how I should proceed with this matter?

I have tried to contact the RCS group's customer service on multiple numbers but the line only states the numbers do not exist.

Urgently awaiting your response.

Kind regards.

I bought a Hisense Double Door Fridge about 4 years back. Still new, please trace the date with my cell number and inform me what the date was and if it is still under guarantee.
The lights go on inside but don't ice the water or stay cold inside.
It work for a few days and ice the ice cups, and then it is not cold for a few days, then it work again for a few days? and go on like that?

Teresa Jacobs
Cell [protected]
E-mail [protected]@integrated.africa

Good day

My monthly installment was deducted on a monthly basis with a debit order, so then the debit order stopped years ago, and I assume the account was paid up.

But now I was blacklisted, and I cannot find any contact numbers to try and sort this out. I ried to get a number on the internet, but with no success. Apparently I am owing R500, but I do not know of it.

ID [protected]
Wynand Senekal
Tel: [protected] or [protected]

Please help me.

Thanks

Wyand Senekal

My order is [protected] I placed this on 20th December '19.

There has been no movement on this order since this date. I have made multiple phone calls and emails to follow up and not one of my emails has been replied to, nor have any of the customer service agents bothered to call me back with an update despite promising to do this.

I have found out that the Nicolway store was supposed to make delivery yet they have informed the Customer Service agent there is no stock. I have contacted Nicol Way, Bay West, Collinade, Centurion, Gateway (amongst others) and ALL have confirmed that they do have stock... What is the problem? Could it be that no branch wants to honour the online discounted price?

I require someone to contact me to confirm that this order has been dispatched. Until then I will continue to make sure the internet is flooded with bad reviews for Dion Wired.

On 13 October 2019 I returned my Celestron Astromaster 70AZ telescope on to the Dion wired store at Baywest shopping mall due to a problem with the focusing mechanism (Assmt/Repair No: 1169).

All items were submitted to the store except for the 10 mm lens which I have at home. A note was made by the store of the missing lens.

The product was however posted by the store to a third party, namely G&L agencies for inspection without proper packaging resulting in observable scratches on the outer tube. It was also noticed that the part which attaches to the diagonal was not received by G&L agencies.

Surely the store should have taken due care to ensure that the packaging was suitable for postage. Damage and scratches during postage should have been avoided.

In addition the store should have taken due care to ensure that the diagonal is retained in it's entirety instead of missing a part; I still do not know what happened to the part and am being quoted 250 ZAR for the replacement of a part that was submitted to the store.

Please see pictures attached:
- Improper packaging
- Scratched tube
- Diagonal indicating attachment missing

Dear Sir/Madam

We purchased the above mentioned TV from Dionwired Century City on Tuesday and only connected it last night but noticed the picture was distorted and had a neon stripe down the 1 side. Took the TV back to Century and they connected the TV to check it. We were told we have cracked the screen when taking it out of the box and therefore can kiss our R10 000 goodbye. That is totally unacceptable as we were very cautious when taking it out of the box considering it was brand new and expensive. The manager (Ghalieda) told us that they do not give a credit and neither will Hisense, after insinuating that we broke the screeen. He also said we could claim from our household insurance.

Waiting to hear from you asap.

Carol [protected])

I bought a laptop 2 years ago from your PE branch. From the moment I put it on it was very slow. I should have taken it back right then and there, but as I was only using it for personal use every now and then, I never got around to it.
Now, I need my laptop for work daily.
I would put it on in the morning, take a shower, make coffee and it would still not be on. And I am not over exaggerating at all.
So I took it back in July. I have proof of the warranty which I registered for when I got it, but when I got to you store, they were unable to verify this (as apparently the serial number was incorrect). I used the number in the bottom of the laptop, which apparently wasn't correcy. Ofcourse I didn't know this, as I was sent a proof of warranty. This they could apparently not verify with any other details.
They booked the laptop in and then sent me a quote as the harddrive needed to be replaced. Now this is a laptop that was hardly ever used, so in my mind, it was still brand new and now needs a harddrive replacement.
I decided against the repair as it would be cheaper to buy a new harddrive myself.
When I got the laptop back, the password was written down wrong, so I don't know if they even tried to turn it on.
On opening the the laptop, one of the screws were stripped, there was a random piece of metal just loosely lying there and the CD-Rom was not attached and neither was its cover there.
On my telephonic conversation with the staff, the interactions were very unprofessional.
I have proof of paying for a laptop in your store, but no-one was trying to assist me with a clearly faulty item.

I am really dissatisfied with the service.

Bought microwave June 2018. Has been giving problems of and on since February 2019, eventually took it in to Menlyn branch. Did not have till slip however provided proof of payment by way of bank statement. Had to wait half an hour for somebody to attend me only to be told that they will not accept the microwave without proper till slip. This they can obtain but it will take 3 days. Then they will phone me and I must bring microwave back. I live 50 km out of town, I do not drive in every day. I do not understand why I could not book the machine in whilst I was there? This means another unnecessary 100km round trip! No other shop has ever been this unwilling to accomodate me. If it was this much trouble just to return an item I shudder to think how the rest of the process is going to be. I can understand why I did not see any other customers while waiting for 30 minutes...

I placed an order for 3 XBox One games on Black Friday, which is now a month ago. I received 1 item a week after ordering. When I contacted Dionwired, they told me the items are shipped from different warehouses and will arrive in seperate packages. Another week passed and I then received the 2nd item. After following up again, i am told the same story. I then receive an email confirming my order was completed, to which I immediately responded that I am still waiting on one item. I have now phoned so many times and spoken to most consultants in the call centre, with no resolution. Everyone promise to call me back but nobody ever does. I now have to find another Christmas present for my son as I am one gift short. I am extremely disappointed with the service and overall manner in which my order and queries have been dealt with.

To whom it may concern
I am not happy with the service I have received from Dion Wired at Umhlanga, I bought the above listed product on the 20 April 2018 and it gave me problems within a month subwoofer not pairing with Soundbar and brought to the store was checked and sent home with it, second time same problem occurred product checked and informed that it has to trouble me 3 times before booking for repairs or further assessment.Then on the 02 July 2018 I came back for the third time product assessed and booked for same problem then I informed the service lady that I don't want it whether it will be repaired or replaced I want my money back as this problem has not been attended earlier.Till today no one has ever give me feedback and It's my responsibility to call and the product still in the store on the 14 July 2018, again i want my money back before as my right has been overlooked don't need anything with me and Dion Wired, next week if not refunded i have to escalate this to consumer services ombudsman.Reference number for repairs or assessment 8176 .
Regards Mr M H Ntuli

I'm honestlly appalled. I just bought a philips avance airfryer last night. The box looked damaged when the salesman took it to the till for me. He said that the box was a little damaged but the product was perfect. The box didn't have the original packaging it looked like it was opened and resealed. There was also a sticker on the side from philtec service with the code SR 314808 labeled to Dion Wired Gateway. I assume they sold this unit someone used it brought it back and then sent it to philtec to be reserviced oe refurbished. The item looks used it has Scuff marks all over. Dion wired didn't tell me once it was refurbished/used. I paid full price and was not aware that anything had gone wrong. I have never bought anything from a company this deceitful. I have pictures of the box, my till slip, the air fryer. I will be taking this back but this is disgusting that this is your guys standard. To make it worst my moms birthday is today and she had to open up her present to a damaged box and unit. I'm pretty sure I'm never going to live this down. So thanks dion wired for the amazing service and quality of stock.

I am not happy with Dion wired due to their false advertising that they have posted in their pamphlet. Their stated that the full price of the Washing machine its R9499 and when I got to the their store on Saturday it was a different story since now the price it's R10 990 in store and they still would not allow me to buy it with the price I am seeing in their pamphlet. What kind of business are you guys running if you going to do a false advertisement? I am not happy client. I would rather take my business else where.

To whom it may concern/ Dear Mr Andrew Jackson,

I wish to bring to your attention my complete disbelief and disgust in the way I have been treated with disrespect by your branch manager on duty at your DIon Wired store in the Woodlands Boulevard Shopping Center Pretoria on two occasions.

We purchased a Bosch Vacuum Cleaner (1800 W LOGO) following a persuasive and apt pitch by your excellent sales assistant Lesego Letsholo on 30 Dec 2017.
We specifically requested confirmation that the bags are available and will be easily available in future and the answer was a confident yes.

The problem started at check out when my husband wanted to purchase additional bags which were available but unsellable due to the fact that they could not find the product code. The branch manager came over (after 2 attempts of sales person) and we basically received an attitude of -its no skin of my back if you buy the product or the replacement bags or not. Still being confident that of the purchase of a quality unit we pushed through and decided to ignore the ego.
We were told the 3 boxes of bags (stock on hand) were actually Game in woodlands stock and it should be recalled and Dion Wire could not sell it as it was not the store stock. (Although on the shelve) The box (bag) were taken out of my hand and I was send out without an alternative or suggestion or even an attempt to assist to get the bags.

On 9 Feb I went back to see if we can get the extra bags since we have ran out. Again box of bags were still available but can't be sold "since its Game's stock" (By that time Game Woodlands already confirmed they don't stock it). Today I was told the stock is not on the system and it should be recalled. (strange that the stock issue is still not resolved)

Karabo which assisted me this time was also friendly and helpful and reported after he had a visit to the branch manager's office that they can't help and that the bags were actually wrongly delivered to the store. When I requested to speak to the manager Karabo merely reported back after another visit to the office that the request is declined by reaffirming that we can't be helped. Now R2000 is not worth making a fuss about anything but since we have never been treated like this before and both Massmart and Walmart did not get where they are with poor service.

The opening statement in your interim June 2017 financial results read as follows: "... 2017 the most difficult trading conditions in recent memory, not just South Africa but..."

Thus I think it's important for you to know what is happening at the front face. We can only suggest a visit to the store by means of independent mystery shopper to "see" for yourself.

Perhaps you can advise where we can get the bags in PTA east without much fuss as once again I was send out of the store not being assisted.

Regards,

Annemarie
[protected]

Sent from my iPhone

I have taken an extended warranty on a Defy fridge I had bought from Dion Wired. The after sales services from your extended warranty department is absolutely shocking. I have been given the round around by your repair guy. Comes to investigate the fault without proper test equipment. 2 weeks now without my fridge. Totally unacceptable! How do you expect me to purchase any further items or that of my family and friends if this is how I as a customer are treated after a sale.

I placed an order on the 27th November at 10 am with CC Payment and received order No# [protected]. I have sent multiple Mails requesting status of my delivery and when i will receive. As of yet i have received no response.

I was able to finally get hold of the division on Thursday the 7th to be told that i will receive delivery either Friday or Monday.

I then get a message on Friday afternoon at 2:15 pm saying i will receive an SMS from Courier confirming delivery.

How does this help me.

No tracking No
No information on Courier company

I cant even log onto Dion Wired to create an account to now track my parcel.

We are not in 1999 anymore where one cant track deliveries online. How can a company expect to get good service feedback or improve themselves when they cant get the basics right.

Today is Monday the 11th and i am yet to receive delivery of my order.

I have never had such an issue with any online service provider in my life. This will be the one and only time i ever deal with Dion Wired ever again. Online or in store

I ordered a product from Dion Wired online on the 24th of November 2017 and was promised delivery within 5-10 working days. It is almost impossible to follow up on the delivery. No one I spoke to at their online support number came back to me. Numerous emails and dropped calls going on for a week now. Looking at their Facebook page I am clearly not the only one. People are ranting on about the exact same issue. No business has the right to treat their customers like this and worse of all is that they already sit with people's money.

on 24 november 2017 I ordered a Delonghi Coffee Machine order number [protected]. On The 1st December I went into my account an saw that thy were waiting for courier pickup DW100028628 I was really happy but then on Monday 4 th December it was back to"Packing the Goods"

please can I get a response back as to when iwill get my parcel
Regards Johannes Adam Steyn

I ordered a coffee machine on 24 November 2017. I emailed Dion wired twice to find out when my package will be delivered. Because the tracking keeps saying awaiting courier collection. I just want to know when can I expect my delivery. But get no response. Take a lot's courier send an sms and say delivery will take place that date but Dion say nothing so I have no idea when to expect it. And I feel that if you cannot provide me with a date then at least let me know and reply to my emails or phone me or make sure your phones is working when I try to phone you.

Good day,

On the 24th Nov 2017 I pre ordered a camera canon 750d dare and was informed by the sales consultant (Karl Abrahams)from dion wired canal walk that for the latest I should received it by the 31th Nov 2017. It's the 1st Dec 2017 and they still didnt received it after been told by Alex that i will get the intem on today. And will call me back after I requested is their no other way if I can rather cancel my purchase or try and get it from another Walmart outlet in western cape still waiting after he said he will speak to he manager and getting Back to me it's 2hours later and still no reply