Amana Brand
Reviews and Complaints

Purchased a washing machine and in less than 30 days from purchase it completely stopped working. There has a huge BOOM, it sounded like the thing exploded and now it is super loud and sounds like plastic parts are bouncing around inside the machine. Called Amana and after 5 different numbers finally reached a person. They were not helpful at all! They said they would repair the machine. I said it has been less than 30 days and I want it removed and a refund. They said if I had purchased through them directly they would do that but since I purchased from Lowe's they would only repair it. I asked to speak with a supervisor and was told they would call me in 24 hours, meanwhile my laundry is piling up. Terrible machine, terrible customer service, terrible company.

I purchased a washer and dryer from Home Depot, I purchased Amana Brand specifically because it was American brand. I've had both products for 5 years now. I hoped these appliances would last for at least 10 years. However, that is not the case. My dryer works; however, it now never shuts off. so, i have to set a timer on my phone to remember to go down and shut it off. I tried replacing the timer and that didn't work. My washing machine now is leaking from the bottom and the agitator is very loud. if you're looking to get at least 10 years out of an appliance i wouldn't recommend this brand. I will never purchase another Amana brand again. this has become very costly and inconvenient,

Do not buy.. After having this new washer for a few months.. I looked inside the drum.. And two rust spots already.. I called and had no understanding.. And they have a new washing system.. And everything underwear socks and all get caught under the drum.. Half stuck and half out.. Have to wait til they dry and pull them out.. Some are ripped.. Still no service.. Beware of this brand.. And model.. I have pictures.. The dealer is helping.. But not amana bought 3/2023

I purchased range 11/2021. We are an older couple (83 & 75) so has had minimal usage in 1 1/2 years. To date I have two knobs broken/defective and are unusable. The inside that makes knob turn on is plastic and both are in pieces. I was told replacement knobs are $40 each which I can't understand. This is obviously a design problem as no integral part should be made of plastic which renders the stove useless. Please help resolve before the other two knobs break also.

I sent 2 emails early this month the 1st 12/5/22 no response, the 2nd 12/8/22 no response, both regarding the malfunction of the 2nd washer purchased at Lowes with the same problem. After paying for an extended warranty we found out we are out of the service area and because the location of the washer/dryer purchased is in a rural Arizona town we were just out of luck. Our last resort was to buy an older/used Kenmore on Craigslist. We are out $495 and all the trouble of having to replace the washer, store the “ new’ non working washer and hassle of trying to contact a company that does not value their customers

ON 12/4/22

I purchased an Amana Top Load Washer Model #NTW4516FW4

Serial # CB35 02251

Last night it did not pump out all the water at the end of wash cycle. I had to run it through another complete wash cycle. Not Energy efficient.

Today I heard a noise in the basement it was the washer running something inside, NO led's were not illuminated. I got it to reset and ran a load of wash. After about a hour it was trying to run something again. Held start button to reset kept running. Unplugged. Got a hold of a help on Amana Page they want credit card number before they will help. I just paid $520.00 it should work. No information on how to get Warranty work. Time to Make You Tube Video On a not so quality product and difficult time to get warranty done.

I purchased a microwave from best buy when I purchased my home in June. I had a major surgery in August and had to put my kitchen renovation on hold. The microwave was in the box unopened until November. I just finished my kitchen and the microwave door does not open and when plugged in does not turn on. The company sent service technicians out and I was pretty much told I waited to long to report the issue. I am not understanding how I can report something I was not aware of until I opened the microwave. The technicians were able to get the door open but said this is something they cannot fix and the microwave cannot be replaced. What is the standard warranty for microwaves i have not even been able to turn it on and use it. Im told there is a 30 day policy. I have my receipt and paid for a working product. Instead I got a broken one. Please advise.

Bought Amana washer for my 78-year-old mother in August 2022. Washer will run a little bit water in, stops, and it clicks like it is going to wash cycle, then it will start to drain. When you get it to stop and check to see if the clothes are even wet, they are not. It has done this over and over again. Called Lowes where it was bought and of course they say you have to call the Amana number and talk with someone is customer service. Trying to get a hold of someone is like trying to find a needle in a haystack. You're on hold for 27 minutes, then 25 minutes, then back to 27 minutes. What on earth is this kind of hold time. Very disappointed in the product. I am seeing a lot of complaints about different products that Amana makes. I guess I should have read reviews first.

We bought an Amana clothes washer Model number NTW4516FW4 from Lowes. Brought it home to replace our old one. Hooked the machine up as directed and it will not cycle. It runs in a little water and then empties the water without agitating, rinsing nor spinning! We tried pushing the "on" button for three seconds and it will empty the water out. Then, when we again push the on button, it just fills up partially and then just sets there. It doesn't light up the indicator buttons as the directions say that it should when you press the on button.

I am 69 years old and have had a recent heart attack and loading this back up and taking it back to Lowe's is a headship. Is there ANY way to fix it? The lady at Lowe's said they will only take it back for two days, so I need something done NOW!

The washer drum dropped on this agitator type model for the second time on a second washer of the same model. Bad shocks or what the problem is, I am unsure. The washer is not sturdy and is very lightweight.

Second machine, same model purchased June of 2022 as new from a big box store. Warranty rep at Whirlpool-Amana said serial number is from September of 2021. That makes a statement of idle inventory. They say the washer is under warranty but I will need to show proof of purchase at some point. Why? Maybe they have a plethora of repair requests for these washers and want to ensure that they repair as few as possible unless the consumer is paying the bill. Double paying in a short time on a major appliance may be a part of Whirlpool’s business plan. A repair person is booked to come out for a diagnosis and repair, kind of far out in time. My laundry is piling up.

Whirlpool will not take back their second broken washer and allow me to upgrade and pay the difference in price. What a shame. They want to repair it in spite of my experiences. I have not washed a comforter in the machine this time in consideration of load capacity.

I have been careful to not overload this 2nd washer in about 3.5 years because of its delicate sensibilities. What an unfortunate statement that this is the state of affairs for a washing machine. Seems to be a waste of money with not a care for the consumer that they are unknowingly purchasing a problem.

I am hoping for a change of heart by Whirlpool to do what is right when it appears that this Amana model washer is suspect for reliability.

I bought the fridge from Home Depot. 7/20/22

Delivered 7/27/2022

2 weeks later fridge was warm and freezer was defrosting ...Called for service 8/10/22

5 days later they came and said the freezer froze up and he defrosted it and said he had to order a part

9/7/22-10 days later, no part and fridge got warm again and freezer was defrosting

Repair facility said no part no service...unplug it to defrost it and you should get another couple weeks out of it

9/10/22 We defrosted, water all over kitchen FLOOR IS NOW RUINED

9/16 AGAIN - Today fridge still warm, doesn't work.

HOME DEPOT SAID IF IT IS DECLAIRED DEFETIVE, THEY WILL TAKE IT BACK AND LET ME BUY ANOTHER FRIDGE.

MODEL NMFC AS12175GRS 53100 REFREIDGERATOR SIDE BY SIDE

SERIALNUMBER HRB 2381963

On July 19, Able Air responded to a problem with our AC unit. They determined that the A Coil had a freon leak in the A coil. They put in 2 lbs of freon and charged $179. The office called later in the day and stated it would be 2 to 3 weeks before the A coil would be delivered. It has been 3 weeks and we haven't had any updates on the product. Our system has been running on average 11 hours a day just to keep the temperature at 79 degrees and 56% humidity. We have 5 other neighbors with the same defective A coil.

We purchased an Amana side-by-side fridge through Home Depot for my elderly mother-in-law. It broke down within 3 weeks. There is only one authorized repair company servicing our area so it took over a week for them to come out. Replaced a defrost sensor and it worked for about 2 weeks then broke down again. Waited another week for the technician to come out. Now it needs a new control board in addition to another defrost sensor. Control board is backordered with no ETA. Home Depot defers to the manufacturer, but Amana tells us they are still waiting for the technician's findings and what part to order. (Tech states reports are uploaded every night to Amana). Sounds like Amana is producing a faulty product and don't want to take responsibility. Their customer service agent's offer of a $25.00 credit is shameful and insulting.

Purchased a brand-new refrigerator from Home Depot and in less than 2 months the appliance died, after the first service call the part was ordered and replaced within little over a week. upon returning home from work on the same day of service, the appliance was found to be non-functional. A service representative came out the following day and stated that the appliance needed a compressor and that this part was on an extended back order. after speaking to numerous representatives from your company I have been patronized and basically told that I have to wait until THEY repair this "new" appliance. with that being said, what is an appropriate amount of time to wait for a refrigerator to become functional? How long do we, me and my children have to be without a working appliance? not to mention, one that I purchased with confidence it would hold up and supply our needs? Also, I found most of the people being paid to assist, especially in the "higher" positions robotic and deficit in knowledge.

June 2021 had to replace my AC was told I had to have both heat & air replaced wanted a Goodman because the old inside unit was a Goodman and it lasted 21 years without being serviced and with no issues. June 2021 I was told you can't get a Goodman AC but Amana was same brand under the hood. Not true. June 2022 just one week shy of the labor warranty being over the AC has failed twice. Tech claimed it was the computer board and a "fluke" but I know better. This junk was engineered to fail one year after installation. I have paid $9.5K for this mess and I am totally disappointed. Is this how you make America great again by ripping off its citizens?

So this was not a new oven smell we were smelling this stove literally buckled the plate and burned through my new kitchen floor . When we contacted them through there customer service they said they can only help if there malfunctioning stove was brought to their attention during your warranty period.We will definitely be hiring a lawyer. My family could have been killed in a fire. Do not buy from them.

I had this AC unit installed late 2018 and I have just had to have the inside air changer replaced, due to freon leakage in the coil. I am really disappointed in this equipment after being 2 years old, and what I have to pay to get it fixed. $700.00 dollars to replace the inside unit and new freon. I should have known better when I did the research on this Amana Junk that I should have bought something else due to prior problems noted by other customers. I will never buy another piece of your whirlpool Junk. If this is what I have to look forward to in the next 1 1/2 years to get the air changer replaced again, I WILL have the junk removed and then BUT A REAL AC unit like Reem or anything but Whirpool Junk. whirlpool should be charged as a criminal corporation selling defective products. I am also going through this with their Kitchen Aid Appliances. More Junk, How do they stay in business? I guess after you buy up all those competitors no one has any other choices !

We have an Amana gas stove model AGR6603SFW2 and the location of our Amana stove is such that when the upper corner cabinet is accessed the top burner control can be accidentally contacted by the body and be partially turned on and allows gas to escape into the house. This happens occasionally and is only noticed with the smell of gas in the room. The problem is due to the ease with which the burner control can be pushed in and turned to ignite the burner. It would be eliminated if the knob was not so easy to push and turn. Perhaps requiring the knob to be pulled out and turned would also eliminate the problem.

Three years ago, I replaced my mother's aging a/c system with an amana brand hvac, inside and outside unit. It's been a problem ever since, with component failures. My mother is 91 years old, and the reason we replaced it was to give her piece of mind. She's had everything but. I can provide the service history and the local installer info if needed. My mother used the word "lemon" to describe it yesterday. She's right.

Our Amana refrigerator ART316TFDW serial # VS62254299 purchased in 2016 failed in late 2019. The cost of parts to replace the evaporator and compressor is C$816.13 + labour + tax. The original unit cost was about C$725 + tax.
We contacted Amana Canada by phone about this. They said that since we don't have an extended warranty, there is nothing that they are willing to do.
They apparently aren't bothered by the fact that their product did not even last four years. That is not a good product and that is not good service.