Amana Brand
Reviews and Complaints

My niece surprised me with a new dry in the month of February 2019. She told me she order it online from "The Home Depot" in Corpus Christi, Texas. The first time I used it, my clothes were wet, I had to set the dry for another hour. From then on, no matter how little clothes I put in the dry, I had to dry twice. Around May, I gave up, my light bill was going up and I decided not to use it. She did not buy a warranty and I can't afford to repair it.
I finally realized this dryer was defected.
I have always like Amana products. I owned an Amana washer that last me 15 year. I would like get a refund for the defected gift. I need a dryer badly and would rather have another brand. I have severe Rheumatoid Arthritis and its hard for me to hang clothes outside. The cold weather is approaching soon. Please someone help me.
My nieces number is: New phone #[protected]- Nora Ramirez
You may text me at [protected] and or leave message and I will call back. It's hard for me to get to the phone on time. Thank and God bless you.

Stay away from Amana. The cheap, plastic handle on my 2-year old Amana dryer broke off. I sent them an email asking them to replace it, as most reputable companies would happily do so for a customer. They took several days to respond and then asked me for the date of purchase. When I provided that date, they replied saying that they would not replace the part as the warranty had expired. They then directed me to their replacement parts webpage, where they were asking for $32.49 for a replacement part. Within 30 seconds, I found the same part being sold on Amazon for $4.99. So not only are they unhelpful, but they are trying to gouge the very customers who purchased their products in the first place. I will not be purchasing any Amana products in the future and highly recommend that you do the same.

Purchased washer dryer set at HH Gregg. First mistake. After less than 3 years dryer starts stops and then doesn't run at all. Technician's have been here 3 days changing out parts and cleaning but to no avail. Machine was clean. New motor. New timer. Frustrating that I got a lemon and store closed in short time.My Last purchase of this brand and Gregg is bankrupt.

I need an Amana Type 2555A A134a Filter as far as I can identify Bottom Side by Side with the lower type filter. I received the Obvious None able to fit Filter which I am returning today thru the postal service and Hope someone will rectify the error. I should hope also to hear from someone to confirm your positive response in the very very near future. Robert E. Hadik
[protected]@verizon.net

I have the fridge foror 5 years the back panel rusting terrible .its unhygienic.all other fridges doesn't rust .is your product faulty or just poor quality ?IHave an Amana foror 25 years no rust .Please can you attend to this complaints cause tried calling the complaints department in Johannesburg and they never got back to me.My Daughter had a Defy also and her fridge was also rusting and she actually scrapped it for a Samsung and her fridge was only 2 years old Please do something.I am waiting to hear from you

Last Wednesday they delivered my new washer and dryer. And my dryer takes 2 and 1/2 hours o dry a normal load. After MANY calls being told to call here call there I contacted the manager. He said they( Amana) is going to send me a kit through the mail for ME to test my dryer to see what is wrong with it. Oh did I say that this kit will take about a week to get? I'm furious! Now I'm left with a functioning dryer while they have MY money of which I AM making payments on to which it's not even working. What a poor way to do business. I will never shop here again.

Purchased Amana refrigerator and extended warranty in 2012. When I came home one evening 5/26/2017 I noticed refrigerator was cool inside, not cold. I put a thermometer in the freezer it was cooling to just above zero. I called the warranty provider AMT corp. They advised me the warranty was still in effect. They said a tech would be out on 6/13/2017. That is an 18 day wait. I find this crazy long. I am glad I have 2 refrigerators. I need 2. I have all but begged for this issue to be expedited. I was told no. This not my idea of customer service. The repair service provider is A&E major appliance. I had a terrible experience with A&E in the past on another Amana product in 2007. The original issue was misdiagnosed in the first place and it cost me $300.00 out of pocket to clean up their mess. Whirlpool corp. is the parent company of Amana. I used to swear by their products. I've had 2 refrigerators fail in less than 5 years and, as you can see, their product support is all but non existent. Menards is guilty of selling a product, the extended warranty, that you can't use. I will be shying away from Menards and possibly Whirlpool from here on out.

We called two separate times, and had two different maintenance workers come look at a washer that hadn't been working for two months(January to beginning of March 2017). Each time they told us it was a water pressure issue, and we spent a lot of money to fix the water pressure and get city permits only to notice the machines still weren't working. It turns out that these "maintenance workers" didn't notice the clogged pipe in the back, we had to bring in our contractor to notice that.

I purchased a Amana Dryer last Friday the 10th which was deliver on Saturday the 11th. Today March 18th installers came to install the dryer which they were unable to install due to the specific outlet at my apartment. When they deliver the dryer they advice me that I had 30 days to return the item if I was not satisfied which I called and requested, just to be told by the manager the this item is non returnable as quoted on their online Return Policy site I've read the policy and it clearly states that it can be return if unused or opened I spokes to five different individuals including the Manager which instructed me to call the [protected] which resulted in actually being the same department I was dealing with. I will be calling corporate on Monday again because their service and manner in dealing with a customer is horrible the representatives are very disrespectful. As a supervisor of a retail store myself this was the worst customer service experience I've deal with in years their policy states misinformation and their service is even worst I do not recommend anyone to purchase from this company. Purchasing from PC Richards is incredibly easy as for their customer service its a nightmare. I intended to purchase more items which I will not. Obviously the customer service to PC Richards is not important. This company has brought great anger and dissatisfaction all together and I wouldn't recommend anyone else to go through this unfortunate headache and massive running around I have to indulged from this company .

I purchased my brand new Amana washer March 2013 and it died completely November 2014. It wont come on at all. I checked the plugs and wall outlet and it works fine. My wife is pregnant and it close to Christmas and I have to put out extra money to purchase another washing machine. I wish I had of checked reviews before I made my purchase. Now I see will never purchase another Amana product again.

I bought a window stove from Amana Stoves. This unit was used for about 3 months and the roof of the burn pot started to warp and form a crack about two inches long. I called this company and told them what was happening and they sent me another unit. Now the new unit is damaged as well.

i purchased an amana refrigerator 1bout 3 years ago. the evaporator fan failed which seems to be a frequent problem with model afd2535des. Im very hand and replaced my self because you shouldnt have to pay for an extended warranty if the product is good. my moms frig lasted 20 years. well when the part was recieved it was a drastically changed design. i feel that amana is doing product design research at the consumers expense. i' m writing nys dept 0f consumer affairs and my local state senator to start an investigation of the companies failed products we should all due this. additionally the part that failed was made in korea hopefully south i will find out. amana customer service thanks for your reporting a failed product so they can be addressed in future design considerations. Is there a federal consumer affairs board

Amana does not make good on it's products... no replacement part so my range is garbage. Called them on the phone and back and forth conversation for 2 hrs. total in calls with no resolution. Spoke to a so called supervisor and got the run around. It is shameless to charge over $1, 000 for a range only to find that it can't be fixed. So many complaints about this range and they deny knowing about it? Anyone have any luck on getting any satisfaction? I filed a BBB complaint. Sinful to cheat people out of their money this way.

I purchased an Amana NAV5800AW washing machine with a extended warranty. A year later it broke. A month ago I called Maytag warranty. They told me my claim would be turned over to a local dealer for repair and that I would hear from them in a couple of days. No one called. I called them myself a week later. They told me they would call back with appointment. They didn't.

They finally sent someone out. He said they had to order parts. Another week went by. I called Maytag again. They told me the job is being done by a third party company, and I should expect to receive a call from them. I am waiting again. I've been without a washing machine for two months now. Considering that I paid for the extended warranty it's outrageous.

I make an appointment over the phone through an automated service when my dryer stopped heating up. Then I had to call back the next day to make sure they could also service my fridge that the ice maker stopped working on. This time I spoke to someone on the phone. I specifically asked if I would be paying a service charge on both appliances and having 2 appointments. The person I spoke to Nichole laughed and said I don't blaim you I wouldn't want to pay for 2 service charges either. Her exact words to me were 1 person will fix both and you will pay only one service charge plus parts and labor for both appliances. But thats not how they work. They day of the appointment a man calls to tell me he's on his way to fix the dryer. I asked him about the fridge and he said he didn't know anything about that he only fixes washer and dryers. I then call the company back and speak to muliple people on the phone all who have the same story. I will pay a service charge for both plus parts and labor for both. After and hour and 6 people being hung up on I then cancel my second appointment because they refused to honor what their employee told me. I will never call this company again and I agree with the other complaints, With the exception of the service tech who took care of my dryer, every person was RUDE

2009 purchased an Amana window air conditioner. It worked for 1 month! 2010 the replacement again only worked for 1 month., 2 months later, by then September, I was told they were out of stock. The refund would be reduced by 20% due to usage! What usage, 1 month!
Promised refund on 9/22/10. 10/18/10 called back, supervisor was to call. No call. 10/20 called back still no call back. 11/11/10 when would refund be mailed? 11/12/10 refund would take atleast another 45 days! I am sure I will NEVER RECEIVE THE REFUND.

I am trying to get some satisfaction after having numerous repairs on this gas range and now the oven door is warped and will not shut! Unbelievable, just was on hold for 20 min. with their call center and was told there are 3 call centers, so nearly impossible to get the same person I talked to last week, even though she gave me her extension. I faxed her the documents of repairs made before and a long letter detailing the horrible quality of this range.

We bought one of your Amana top-loading washing machines 2 1/2 years ago from C&M here in St. Joseph, Mo. All at once it stopped spinning or draining water. The cost of repair is outragous, so we are buying another brand of washer and will not buy Amana again or recommend it to others. We bought the washer when our dryer went out and we knew the old washer wasn't going to last much longer and then we would have a matched pair.

The repair people want $65 just to look at the washer and then labor and parts will soon add up and we won't have a new washer, so something else could go out. We are retired and need something we can depend on to last for more than this did.

Mrs. J. R. Belcher

Purchased-2006

1. Amana dish washer

2. Amana gas range

3. Amana freezer/fridge

4. Amana microwave that mounts above the range

Problems so far since 2006…(4 year old appliances which we paid big bucks for)

Amana dish washer:

-Door handle broke completely off

- Dishwasher loud as a freight train.

Range oven:

-Replaced all the cast iron grates, burner caps and burner plates on the range top due to paint chipping.

-Had the broiler and oven igniter replaced. (broiler had never been used, not even once!)

-Hinges on oven door replaced.

-Latest issue with the oven, the digital display shuts the oven off at about 350 degrees, after the oven cools down we can restart it, Handy eh!

-The door does not close tight on the oven which causes the face where the burner knobs are to get so hot it would blister your skin. (we have a 3 year old) imagine the danger!

Amana freezer/fridge:

-Door hinges dropped and the door does not shut properly.

-Freezes veggies in the crisper.

Amana microwave that mounts above the range:

-plastic door handle cover melted, that’s right, plastic handle on a microwave that mounts directly above the stove. Had it replaced its melting again? Most likely caused by the failure of the oven door to close properly.

A&E factory service what a joke! I purchased an Amana washing machine back in June, a week after we had the washer it had a problem so we called Whirlpool and they sent A&E out to fix it. Well the repairperson turned on the washer stayed about five minutes and said, “I do not see anything wrong” and just left. I did not know if he was ordering a part or not. Therefore, after he left I started the washer and the same error code came on so I call A&E again and told them that the washer was still not working. So they set up another appointment, let me just add they only come out to my town on Thursday. Therefore, in two weeks, another repairperson comes out and this time he put in an order for a part to be sent to our house and said when it came in to call A&E for a repairperson to come out to put on the part. Therefore, five days later the part came in and I called for a repair. Being that they only come out on Thursday I had to wait another week, so we did. The repairperson came out, put the part on, stayed about five minutes, and said well your washer should work now and left. After he was gone, I put some clothes to wash, hoping the washer would work and it did not. So there I go again calling A&E and for another appointment. After calling A&E, a person from customer relations called to see why we are having so many service calls. We explained what the problem was and what the washer was doing. The customer relation person called in a part. The part was sent to our house and TWO weeks later, a repairperson came out to put the part on. At this time for whatever reason, my drainpipe was plugged and he could not see if the washer was working right, (What an excuse.) The last few times they were out they did not stick around to see if it was working properly. However, when the repairperson left he said this time your washer should work. What a joke, after we got the pipe cleaned out that day we tried the washer and do you think it worked. No! Therefore, I call again this time I am pissed, and you know what A&E said, well the repairperson noted that he could not run the washer to see if it was working because your pipe was clogged. I argued back saying, what about the other times they came out and did not stick around to see if the washer was working properly? Well they did not have an answer. So, here we go again making another appointment still pissed and upset with the person trying to help me. He makes an appointment for a Monday September 28, 09, because I do not want to wait until Thursday. Therefore, I get one of those automated conformation calls on Sunday night, saying that a repairperson will be out on Monday Sep.28, 09. So I took off Monday, (like I have been for the last 3 months for the damn repair) but as I was sitting there something told me I should call, so I did and guess what, they took me off their list because they do not come to my town on Mondays. What a bunch of A—Holes. So now, I am sitting here today not knowing what to do. I’m sure you might be thinking why don’t you call Whirlpool, and I have and they asked me to keep the appointment on Monday and if the washer still does not work then call them back and we can go from there. Therefore, thanks A&E for making things go so well.