Amana Brand’s earns a 2.4-star rating from 61 reviews, showing that the majority of appliance users are somewhat dissatisfied with their home appliances.
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Service non existant
I purchased a portable AMANA Air conditioner for a garage workshop for light summer use about a year and a half ago. I paid $400 for it so I expected it to last. It quit working about 2 months ago. Efforts to locate a service center through AMANA customer service yielded nothing. They could not provide me with a service center that would even look at this AC unit. After several more phone calls to AMANA I gave up. They told me it was out of warranty, too bad. Never will I purchase anything w/ the name AMANA on it again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Quality/Service
Since purchasing an over under, Stainless Steel counter depth Amana Refrigerator, model #ABC2037DES in 2004, I have had nothing but trouble. Thermostats failed several times, the defrost coils broke several times, the compressor broke and leaked. It seemed that the problems were elusive because it would take several visits by the technicians to diagnose, get parts and repair the problems. All in all we have had 12 visits from A&E.
I have experienced many days lost from work. It has been extremely inconvenient due to the uncertainty of the time of the factory authorized service technician arrival from A&E Repair. It has been very inconvenient having to transfer food to and use our 10 year old Kenmore, $350 back-up basement refrigerator. For the first year of problems Amana said there was nothing they could do and that some parts were under warranty, some were not. After 2 years of complaining, they finally offered up to $500 towards the purchase of a new refrigerator. I will not buy an Amana product again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Washing Machine NAV2330AWW
We bought this washer in June of 2005. We decided on an Amana because it was a well known brand and the price was decent since we were getting a bit of a break buying all new appliances for the kitchen as well (not Amanas by the way) Now we know why the salesman gave us a break...to get rid of a piece of junk! This washer went belly up after exactly 4 years. I went to wash a load of laundry and it filled up fine but then when it got to the agitate cycle it just started grinding and vibrating and the agitator was not turning. We called in a repairman that told us that it was the transmission. The transmission has a ten year warranty so it was still covered, however, in order to change the transmission, a seal kit must be changed that is NOT covered and costs around $100 plus you have to pay for labor. The estimate for repair was $286, which is almost only $100 less than we paid for the machine new 4 years ago! What a rip off! Now we still have to pay a $50 service charge even though we're not getting it repaired. We called customer service at Amana and after being put on hold for almost 30 minutes (the entire call took 45) my husband detailed the situation to the representative and pointed out to her that the "warranty" on the transmission was essentially worthless since the seal kit was not being covered making the repair cost compared to the price new 4 years ago not worth it. All they would offer us was 15% off a new AMANA appliance. NO WAY! First of all, 15% is a crap offer when you have to replace a major appliance after only 4 years and second, why would we buy another Amana when we got a piece of junk from them before with a worthless warranty? The ironic thing is that a 15% discount would probably be about the same price out of their pocket as the seal kit so why not just cover the seal kit and keep your customers happy? Doesn't make sense to me. When they would not offer anything else, my husband asked them if what they wanted was for us to "go away and never buy another Amana (or Maytag since they are both owned by the same company now) appliance ever again and tell everyone we know to stay away from them" and essentially the answer was yes. Stay away from Amana. After this I have read reviews on other sites on not just their washers but other appliances and they seem to get very low reviews and are JUNK. Now our family of 5 including a 6 month old baby must do without a washing machine until we can save up the money for a new one after only getting 4 years of service from the Amana. We live on a strict budget and one income as I am a stay at home mom so I don't know when we'll have the money to replace Amana's piece of junk.
We had a washing machine before this one that was a hand me down from a friend that was already 17 years old when we got it and we had it an additional 4 years and never had a problem with it. I believe it was a Whirlpool. The only reason we bought a new one was that we were moving and decided not to take our appliances with us since it was a long distance move. I wish we had brought that old washer with us. It would probably still be working today! Only getting 4 years out of a washing machine is BS.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased an Amana Definition fridge/freezer at a cost of more than £3000 but did not realise that I was choosing to deal with a company that has absolutely no concern for product quality or after sales service. Despite purchasing what I believed to be a product at the higher end of the market, the quality has been more akin to that associated with the very bottom end. I have had a total of 6 service calls in just over 3 years, including two as a result of total losses of the freezer contents and consequential insurance claims.
Whilst in warranty the fridge/freezer was replaced but the problems continue, whether it is was a matter of produce in the fridge freezing or items in the freezer defrosting.
The most recent failure resulted in yet another total loss of the freezer contents, a repair cost of around £230, an insurance claim (again) and it didn't seem unreasonable to expect that Amana should contribute towards the cost of the repair.
However, the response I have gained from Amana is nothing but insulting. Firstly they claimed that they had records for only one or two of my previous service calls, despite all having been booked through their offices and even when I produced records to demonstrate the problems experienced, they have remained totally dismissive of my courteous requests. I have previously received poor service in the same way that I have purchased products that didn't reach my expectation but never been before have I been driven to seek out websites such as this one in order to expose incompetence and arrogance of this nature.
I've no idea what the impact of this complaint will be but if it warns just one potential customer away from buying such appalling service I will feel suitably rewarded.
We purchased a Amana central air condiioning unit 10 years ago. We live in CO. and only use it two months out of the year. After the first year we began having problems - including many electrical componets, the fan needing to be replaced and adding freon numerous times. Now, the compressor went out and we need to either replace it which is 2K or purchase a new unit. I called the compliance center which basically said there was nothing they could do. If you want to make a large investment only to continue to pay your HVAC person a few hundred every year to then have to purchase another unit after 10 years- AMANA/Goodman is your company! Save your money and time- purchase a different make!
Shame, Shame, Shame on you...A service call was confirmed by your office the day before the appointmentschedule for January 22, 2011 on January 21st. A Senior citizen waited for four hours (not even going to the mail box to pick up mail for concern about missing the appointment). When called to find about about the service call 30 minutes after waiting for four hours, the customer service rep said the technician was on his last appointment and could they schedule another appointment. You must be kidding! SORRY, what kind of customer service is this? To wait for four hours for something like a pilot light on an Amana stove and have a flat rate charge for a $129.00. SHAME, SHAME, SHAME ON YOU! What's with technician ID# 0541763. If you can't make the appointment, at least be honest about the situation... No wonder so many businesses are going bankrupt. Perhaps this might be a wake up call for you!
I purchased an Amana refrigerator model #ASD2522WRD01, Serial # HRY2641704 on 6/10/2010. Within 2 months of purchase, the shelves began cracking and one of the bins broke. I contacted Amana and received a reply that they would check into the matter. I have filed several complaints and heard nothing more until yesterday, when I received THIS:
Dear Ms. May:
Thank you for visiting the Amana web site. We appreciate hearing from you.
We apologize for the situation with your Amana refrigerator. When one of our appliances fails to meet a customer's expectations it concerns us; as we take pride in the quality of our products. We value our consumers' opinions on our products, and regret to learn of your dissatisfaction. Unfortunately, we would be unable to pinpoint the exact cause of why the shelves and drawers are falling apart. We would recommend to replace these drawers and shelves.
To purchase replacement parts, or to check pricing and/or availability, you may contact our retail parts organization directly at [protected]. A sales associate will have access to a complete parts diagram of your appliance to assist with ordering the correct replacement part. The complete model number is needed when speaking with a sales associate. All major credit cards are accepted.
You may schedule service directly from our website using the link provided below or by calling our Customer Experience Center.
http://shared.whirlpoolcorp.com/sharedservices/serviceappt/phone.jsp
You are a valued Amana customer and we apologize for any inconvenience this concern may have caused.
We invite you to contact Amana again either by calling [protected] between 8:00am to 8:00pm EST weekdays or by emailing whenever the need arises. When calling please press the available option or stay on the line to reach a representative.
Sincerely,
Renea H.
e-Solutions Specialist
Amana Customer eXperience Center
http://www.amana.com
I can pinpoint the reason the stuff is falling apart! Because they do NOT take pride in the quality of their products. The plastic is thin and flimsy!
We purchased the Amana French Door refrigerator. At the store I noticed that the door did not close completely, and was assured that this would not be a problem. It is a problem. If you do not check very carefully, you can leave the door open all night long or even worse when you are on a vacation.
Be weary when buying this type of refrigerator. There aren't many to choose from. We first considered the LG, but we were told that parts would not be availalbe if that refrigerator were to break.
$65 to drive into my driveway and $82 to pull a sock out of one of the hoses. Labor for 15 minutes? I was tied into A & E because they are a warranty service provider and the washer was less than a year old. Ordinarily I support local businesses. A & E is based in Portland (240 miles from Grants Pass where I live). There is no way I would have paid any local business more than $50 for this call; although I could stretch to the initial $65. The rest of the fee was completely unfounded.
The tech was courteous, but he admitted that there was nothing on his menu that identified the work he had actually done, so he keyed in what he thought would be the least expensive "Pump - clean". And he left me a coupon for a preventative service for $39.99 (which entails more than he did) after he handed me the bad news. A new washer would have cost me less that this service call.
I called A & E to request a refund since the guy hadn't actually cleaned the pump - the phone techs were completely unwilling to even discuss an error in their billing practice. I also called the store where I purchased the washer a year ago and informed them of what had happened with the company they recommended of the warranty providers.
If I could find a way to lodge a complain with Whirlpool, I definitely would. In today's economy we all have to do our part - and they took unfair advantage of a function the general public cannot perform for themselves.
You are not alone here!
We are EXTREMELY disappointed with our AMANA fridge! We purchased an AMANA fridge approximately 7 yrs ago for over 1700CAD and now it suddenly stopped cooling/freezing. (Not to mention that it would freeze produce in the bottom drawer ever since it was new...)
After a visit from our local service repairman, we are told the compressor is dying and will need to be replaced. Cost, including parts and labour: apprx 750CAD!
THIS, is unacceptable! We paid for a "quality" appliance and for it to require a major repair like this at 7 years is very unfair. The store we purchased it at is telling us that due to consumer demand for low prices manufacturers are forced to buy components off shore for less thus they compromise lower quality for lower price!
As a social media expert I would rather 'share' positive experiences with the world however in this case I may be forced to do otherwise. There is no one accountable here and the customer is left to dig deep into the pockets yet again...
HVAC units have an average lifespan of 10-15 years, especially in colder, higher elevations. Might not be the unit, or how much you use it. Conditions or time in home, other factors, play a role. Does it rain a lot? Snow? Call your local Amana HVAC contractor and get it evaluated. Or get another solution, radiant heat, house fans instead. Maybe central a/c is not for you.
Scam and cheating
After reading reports of problems similar to mine from Pat and Joel, I felt compelled to write. I purchased my rather expensive, stainless steel Amana French door, bottom freezer refrigerator in about October 2005, but it was not delivered to my new construction until about January or February 2006. It required it's first repair at about one year out and it's second about one year after that. On both occasions, the fan or blower (sorry, I'm not sure of the exact name of the part) had gone out. It was described as the fan that blows the cold air from the freezer up into the refrigerator. Both times, the freezer continued to work, but the 'fridge went completely warm.
I was searching the net for any signs of a class action suit or recall on these refrigerators as I seem to read nothing but bad reviews. I was searching today because both the freezer and refrigerator seemed to have gone out. The unit is actually still working - sort of - but taking a long time to recool. Once again, I have most of the food at my mother-in-laws and the rest in ice chests on the kitchen floor.
In addition to prone to shutting down randomly, this refrigerator is EXTREMELY noisy! I mean really, really noisy! As if two repairs in two years, with possibly another repair in the immediate future, isn't bad enough, the unit is constant clicking, vibrating, and humming loud enough for me to have to adjust my t.v. volume when it kicks on. It also makes a weird, loud knocking noise that the second repair man said was the ice machine telling the refrigerator to send more water - huh!?!?!
The complaint has been investigated and resolved to the customer’s satisfaction.
stove takes out electrical main
CONSUMERS BE ADVISED!
Turn on burner on 10 month old oven on a friday eve to make a grill cheese and all of a sudden Boom! thundered threw the house.Here we were in pitch black.Our pets were barking like crazy.Smoke was filling the kitchen.Partner ran down stairs to check on the stove breaker> then he tried to turn the big main back on but it grounded out.Called the firefighters (2 trucks 10 guys) Remember this is spring time.With their fireman boots they tracked in all the mud and spring time dog poop from floor to floor. It was def electrical.They unplugged the stove.Called AMANA on monday as no emerg number on week ends.Worked my way up to what they call executive offices. Told sorry but see you in(2) two weeks!
A month earlier had Amana Tech in for the head display that hardly ever worked.Said he had the part now and would be in immediatly.Told him what had happened during the weekend.He looked at the power supply cord that Amana had installed on the assembly line and inside the juction box the wires had all melted from arcking and some were non existant anymore.He sais he's be back with another plug cord.Been a week since. Basically as far as we are concerned he came in replaced the head display and took away the evidence never to be heard from again even after calls"WHERE IS THE NEW PLUG"
Don't know about the rest of you but we should not have to put up with this non performance from maufacturers anymore!
AMANA YOU MAY WELL HAVE PUT A FAMILLY IN JEAPORDY or lost our home and obviously could not care less. Yes we the consumer are just a pain in the &)@
Not to mention they sent us a letter entertaining the idea of buying extended warrantee as our 1 year is running out!
DO THEY HAVE FAMILIES !
COME ON THEY COULD NOT EVEN INSTALL THE POWER SUPPLY CORD CORRECTLY ON THE ASSEMBLY LINE. DO I HAVE TO GO BUY MY OWN NOW and if I did and something goes wrong when I turn it on will my household insurance cover me in the event
The complaint has been investigated and resolved to the customer’s satisfaction.
It seems like Amana is sub contracting to repair problems. The sub contractors don't seem to be very responsive as we waited for four hours for a call similar to yours. We called to find out what happened to the service call since it was a NO SHOW and they wanted to reschedule. AE Factory is charging $129.00 flat rate and cannot even make their original committment scheduled days in advance. It seems scary to have these electrical problems and Amana is not even taking responsibility! What goes around...comes around!
Range electronics going bad
I have a smoothtop range, and for the last 4 years I had to have my repairman repair the electronics on it at least once a year, now I have been without a range for over 2 months. Repairman states the part is on backorder, Amana will only stand behind their own appliance by giving me a 15% rebate on my next purchase. WHY would I want to make another BAD purchase? They refuse to replace the stove even with a lesser model. I spent over $1200 on this one. SO BE AWARE OF AMANA as they do not stand behiond their products once they have your money.
Too many repairs
I purchased this stove 4 years ago and for the last 3 years have had to have it repaired at least 2 to 3 times a year. The electronics go out, the repair people replace the console and senses all the time. Why does Amanan not have a recall on this type of repair as the repair people indicated to me that this happens a lot.
Incometent employees/RipOff
On June 3rd we had an A&E service tech come to our house to look at our Ice maker. It was no longer making ice. He stated it was a very common problem with Amana icemakers and he was surprised it lasted 8 years. We agreed to the replacement cost of $393 for parts & labor. He had the part on his truck so it was replaced.
The next day - still no ice. So we called and had the same tech return on June 5th. This time he stated the Solenoid valve was alsom dead and needed to be replaced. This time the charge was $105.
Next day - still no ice.
Tech returned June 10th and this time said it was the wiring harness on the icemaker. He replaced at no charge... Here it is June 11th and guess what...no ice.
I called and requested a refund and was told the complaint would be submitted to their "billing" department and I should hear from someone within 3 days.
I'm not waiting, contacting the credit card company now to dispute the charges. Beware of this company.
Bad refrigerator
Beware of Amana refrigerators. I bought one, had it installed by Maytag Store people, I've had to have it repaired three times, twice for the same thing, freezing food in the refrigerator. Amana tells me they stand behind their products, thats what the warranty is for. But now that the warranty is expiring, I'm on my own. $900 later, I'll be buying a new refrigerator and you can be sure it won't be Amana.
The complaint has been investigated and resolved to the customer’s satisfaction.
Amana sucks
No replacement part
the glass broke in the door of our Amana oven. (purchased in 1999) We went to Sears to buy a replacement glass and they sold us the whole door and charged us $131. It was to be shipped to our home in one week. That was March 25, 2008. We still don't have any part so we called again (third time) and they say that we need to be patient. So my daughter went online and called Amana who informs us the part is no longer available. Wait a minute - the range is only 9 years old and the parts are already NOT AVAILABLE? So the lady on the phone (who was very nice) suggested we google obsolete parts. We have found nothing and some of the googled companies don't even carry obsolete parts anymore but failed to remove their ads that say they do. I am so frustrated. How can a company stop carrying replacement part after only 9 years of making a product?
AND - Sears finally called back and said they found that the part is unavailable. How long would we have had to wait to find that out from them if we hadn't pushed the issue? Sears is going under for a reason. That's too bad; it used to be a GREAT store.
Poor service
I have been without my year old refrigerator for over 6 weeks. After telling me the part was ordered the first time, when I called to check on the status, it had not been ordered. When I finally got the part in, the service tech would not install it as it was smaller than the original part. So he ordered it again. The next replacement part is the same as the first replacement part (too small) and the service tech did not feel comfortable installing it until Whirlpool gave the OK for it to be installed. Whirlpool shows no record of this call. The service tech seems nice enough but his company is not supporting him at all. Whirlpool won't help either. No one will step up to the plate and get my refrigerator working. I have asked both Whrilpool and A&E to have a supervisor contact me to no avail! I could go on and on but no one cares!
A very similar thing happened to the fan in our freezer. So, knowing it was already messed up-my husband removed the back panel to see what the problem was. We got another nice surprise! The tape that is used to seal a freon pipe (a very thin and rather frail pipe) was stuck to the panel, and broke the pipe when he pulled it off! YAAAY! And of course this is 4 years later, so it's obviously not covered by their warranty. But if you ask me, I'd say no judge or jury would disagree that it's their fault our fridge was now leaking freon! Of course they will never acknowledge my problem like real people-sending very vague and empty apologies via e-mail- so what can you expect from a company like this? Nothing! I agree that Amana is a name that needs to go down in flames.
On august 12, our 3 year old fridge (two doors/freezer at bottom, stainless steel doors) stopped working from one moment to the other. I called immediately for service, am in Miami, 92 F, they could schedule me in for friday 1-5 o'clock. Bought ice buckets and tried to save some of my food (all organics), but to no avail. Service men arrived friday afternoon 5.30 pm after I had called 3 times to see where they were.
They told me they did not have the part, it was something to do with a fan at the back, when they had looked at it, and then wanted to be paid up front 220$ for half the price of the part (although we still have companies guarantee in place), ... I did pay the 220$ because the guys did not make any move to order the part otherwise.
They would be coming over to install the new part on august 18. I took off for the morning of august 18/2009 from my work. At 6 pm on august 17 I received a phonecall that they had to reschedule the appointment because they could not get the ordered part delivered on time.. Oh, when could they then come by? I asked politely. Answer I received : *well, the part was not available before september 15!
I then immediately rang Amana and spoke with someone with hardly any manners who told me that it was very sorry for me, but the part for the fridge which was necessary to repair it, was indeed not available, he just had checked it (indeed he was on the phone with the repair people in Miami) and he also could not locate such a fridge part in any of the other stores/
So there we are: Amanas fridge was 1800 dollars, we still have it under warranty, they have not even a new part to replace the one that was somehow faulty, (otherwise how could that just break without anything done to it?) and they let me PAY for it half upfront...we would be without a fridge for more than 4 ! weeks by the time the fridge would be repaired, and that in miami, in the middle of summer.
I asked the not so friendly person on Consumers affairs if they could then give me a new fridge and he told me he could give me 10% off for us to buy a new one. What a joke!
This is the crappiest made fridge, this Amana, and we should have listened to our son who told us that we should never ever buy a brand like Amana, now from Whirlpool, but should have stayed with true proven
quality from brands such as Miele and Philips.
Repair work horrible!
I called Amana because my refrigerator stopped working. They sent me to A&E Factory Service. A&E sent out a technician. He told me my refrigerator should be replaced, it was old and I needed a new one.
I had been told my other Amana people in the past to keep my refrigerator. It was made of steel which is unusual today and the one I would replace it with would be plastic and wouldn't last more than 7 years. And if they broke they couldn't be repaired whereas a steel refrigerator without the computers could be easily repaired.
The technician who came out didn't want to fix the machine. He said the evaporator fan motor was broken and he didn't know the part number or where to get one. I called Amana and they gave me the part number. I called several parts companies until I found the part and had it shipped UPS.
I called A&E Factory Service back within an hour of the technician leaving to say I had the part, it was being shipped the next day and asked about rescheduling. I asked that the same technician not be sent because his attitude about old refrigerators was really bad.
They apologized, assured me that was unusual, they would send another technician, but I would have to wait until Monday - several days later since I called Wednesday. Monday the technician arrived after 3pm when I was told he would arrive between 8 and 4pm. The last time he came he arrived at 4pm after I saw all day waiting.
He took the refrigerator apart, claimed the evaporator fan motor I bought wasn't the right one. Said the company probably just threw the part number on any part and shipped it and the refrigerator had so many other problems he didn't think it worth fixing.
It is a beautiful refrigerator - it looks new and I had it repaired just two years earlier when another kind of fan broke and Amana sent someone to repair it by putting in a new fan. I had to find the part and they put in the fan. This technician claimed the fan - just installed two years ago - was so old he could hear problems with it and suggested it would go shortly. That was unbelievable.
He was quite argumentative and not very nice. I called the company to ask why I had the same technician when I specifically asked that he not be sent back because of the earlier problem. they had no record that I had made such a request.
they said they would send another technician but it was too late in the day and I couldn't get an appointment today because this technician would have to clear his record and that wouldn't happen until tomorrow morning. And tomorrow morning I would have to call again to reschedule another appointment and that might take a few days because they were backed up.
I was also told that their technician couldn't install a part that I had purchased, they could only install parts that the technician had ordered from the company.
I was flabbergaste. Especially since the technician claimed he didn't know the part number and couldn't find it on his computer. I called Amana and they gave me the part number. When I called A&E back I told them I had ordered the part needed and it was arriving the next day by UPS and I needed someone to install it. they scheduled this same technician to come back to install this part.
After this mess - and knowing the order I placed was one where I had the part - they now tell me they only install parts their technician orders. Why wasn't I told that when I placed the order for a technician to come out to install this part. I was very clear about what I needed.
After asking for a supervisor things went from bad to worse.
This is not a company I would suggest anyone use.
They are useless in the UK as well.
I purchased an Amana Definition fridge/freezer at a cost of more than £3000 but did not realise that I was choosing to deal with a company that has absolutely no concern for product quality or after sales service. Despite purchasing what I believed to be a product at the higher end of the market, the quality has been more akin to that associated with the very bottom end. I have had a total of 6 service calls in just over 3 years, including two as a result of total losses of the freezer contents and consequential insurance claims.
Whilst in warranty the fridge/freezer was replaced but the problems continue, whether it is was a matter of produce in the fridge freezing or items in the freezer defrosting.
The most recent failure resulted in yet another total loss of the freezer contents, a repair cost of around £230, an insurance claim (again) and it didn't seem unreasonable to expect that Amana should contribute towards the cost of the repair.
However, the response I have gained from Amana is nothing but insulting. Firstly they claimed that they had records for only one or two of my previous service calls, despite all having been booked through their offices and even when I produced records to demonstrate the problems experienced, they have remained totally dismissive of my courteous requests. I have previously received poor service in the same way that I have purchased products that didn’t reach my expectation but never been before have I been driven to seek out websites such as this one in order to expose incompetence and arrogance of this nature.
I’ve no idea what the impact of this complaint will be but if it warns just one potential customer away from buying such appalling service I will feel suitably rewarded.
Has anyone had a problem with the Amana refrigerator with the freezer on the bottom. I have had a serviceman out 6 times in the last two months. They have replaced numerous parts and the refrigerator will be okay for about a week and then stop cooling. The repair service said there is nothing else they can do. I would appreciate any help. Thank you.
A lemon by any other name... is still a lemon!
I have called two service technicians and noone could figure out the problem. I complained to Amana/Whirlpool/Maytag/Kitchenaid Consumer beware! These are all the same product ! A lemon by any other name... is still a lemon! The service at the store I purchase it at wasn't much better. After purchasing all my appliances there, he was rude to me when confronted by a problem and refused to take any responsibility. The store is called Morley's Appliances, in Woodbridge, Ontario, Canada I would spend my money elsewhere. Once he had my money, he couldn't care less about me.
Back to the product. The Amana built in look Fridge with bottom freezer. At first it made strange noises turning off and on fan noise,then clicking sound, then an electrical buzzing sound. At first the vegetables would freeze at the lowest setting. I found myself needing to defrost a frostfree freezer. Then the freezer would defrost and refreeze again. I had to throw out all the food. The repair man could not see the problem so he couldn't fix it. I worked for a while after I defrosted it 2 months later again spontaneously defrosts. The layer below the tray under the freezer collapses and gets stuck to the floor because it is wet and made of cardboard ($2,500 for this...!)The technician can't do anything. Again the freezer refreezers and when the technician gets here he can't figure out what's wrong. The fridge is barely 6 years old MAY 30, 2001 purchase date. When I voice my complaint to Amana (Whirlpool, Maytag, Kitchenaid amalgamated, so it is the same company), after waiting more than an hour on line to get through to their 800 number, the tell me that they are not sure they can help me but can send a technician for a second opinion . Even if he manages to fix the product I still have to pay for labor, but she'll do me a favour and not charge me again for his service call ( his drive to my house) since my warranty from my last service call was less than 30 days ago to their factory authorized dealer recommended by them. The customer service agent assured me that the technician knew what he was doing except he doesn't know how to fix compressors, but his diagnosis is that it is the compressor. Furthermore their warranty is only for 5 years, but my booklet indicates a warranty of up to 10 years on sealed parts such as compressors. It is so frustrating, especially when all she can tell me is that we are upfront about our products, the warranty is for 5 years only," things break down she tells me, I know you are disappointed...".
Is that the understatement of the year... I have 3 kids, I had to throw out the food and Even the second opinion is not come till some time tomorrow between 8-4:00 pm.
I live in the Toronto, Ontario, Canada area. I will update you. Even if they fix the product estimated $600, warranty is only good for 3 months.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have e-mailed you about what seems to be similar problem that we are experiencing but I thought I should comment openly.
The problem started about 2 weeks ago with our Kenmore bottom freezer fridge (AKA Amana). The starting relay will buzz trying to start the compressor, the buzzing will last about 5 seconds and then click off leaving the cooling fan running. It was doing this 4 -5 times and then on the sixth time the compressor would start and run normally. I replaced the starting relay on the side of the compressor on the advice of a technician. This has had no impact on the problem at all. Yesterday the compressor would not even start, just buzzing and clicking. When I got home from work I put my hand on the compressor to feel the temperature and it was extremely hot. We unplugged it for the night concerned about the heat being generated and this morning plugged it back in and it started and ran as normal. Unfortunately the problem has returned and our food is softening as we speak. My gut feeling is that the compressor is failing/failed and is possibly seized or seizing?
Our fridge is only two years old and out of warranty. My understanding is that the compressor has a 10 year warranty and all other sealed items like the cooling lines are 5 years.
Like you, we are awaiting a technician tomorrow sometime between 8 and 4.
Inferior product and service!
Amana gas range, Model No. ACF 3325AW, worked well until-- 5 years after purchase--we tried the self-cleaning feature... disaster. Trim on the top of the door melted, which was easily fixable, and the igniter apparently shorted out. Service man essentially claimed the cost to fix and susceptibility to future failure made purchase of a new stove to best choice. Whirlpool (aka Maytag, Amana, and probably other brands) would make no concession (oh, out of warranty. so sorry) even though they recalled other stoves in the 3315 and 3335 model series for the exact same problem-- overheating in the self-cleaning mode.
The Whirlpool company makes junk and won't acknowledge defective design/products unless forced to by Consumer Product Safety Commission. I can hardly wait until our major appliance industry goes through what the U.S. automobile industry went through-- they made an inferior product and provided inferior service until foreign companies successfully addressed both those issues... and at the same time providing better value.
Poor quality refrigerator!
My 2-year-old refrigerator stopped working on a Saturday morning. We have an extended warranty on it. We called the company. They said to call back on Monday. On Monday, they said they do not service Amana products but gave us a different number to call. We called and they gave us Friday for repair. After complaining, they came out on Tuesday. We needed a compressor and it was ordered on the spot. It came by ground on the following Monday (now almost 1 1/2 weeks down). We called for service and they told us they are booked until Friday. We lost all of the food that had to be refrigerated and keep buying ice for a cooler for drinks. Amana is a huge disappointment to us. We will never buy another product from them and will discourage others in any way we can.
I had an Amana refrigerator and also found it was of poor quality. I also had an Aman washer and dryer and they had poor quality also. I vowed I would never buy Amana again.
Denise.
Non ending repairs on refrigerator
I bought the Amana refrigerator in 2002, July. One year later the product broke down. June24, 2003, Maytag replaced [protected] valve and12541902 valves. In Jan. 2004, the refrigerator was freezing everything, the repairman unfroze the reservoir adjusted the cold controls. Feb. 2004, he restricted air flow to chiller drawers. Aug. 2005 the refrigerator was freezing and ice not dispensing. The repairman replaced the extension knob, damper control and control fz temp. Jan.21,2005, not dispensing water. October6, 2005, freezer was not freezing, ice not dispensing, making a humming noise , popping sound. Repairman replaced timer/clock/defroster. Nov. 3 ,2005 the unit was still making a humming noise the repairman replaced the compressor. July 2, 2006 the unot was not cooling on either sides. The repairman replaced the timer defrost assembly. April6, 2007 the refrigerator was freezing everything, the repairman replaced the damper control. April 11,2007 the refrigerator was still freezing on the refrigerator side. The repairman adjusted the air flow/damper which did not solve the problem. On April 16, 2007 the refrigerator was still freezing the repairman told me to remove some the foods from the freezer in order to breathe. I did as he said and guess what it was still freezing. I then realized that Maytag repairmen were incompetent or didn't know what they were doing. I inquired about the lemon law they said that I didn't qualify. At this moment my frustration was at high peak. I called a repairman not affiliated with Maytag. They repaired the refrigerator and as of today it is working great. I think Maytag should live up to their commercials and reputation about the lemon law. Surely I have a lemon and I also think my refrigerator should be replaced or the least prorated on a new one. Feel free to contact me at [protected] or leave a message.
Leeora Mixon.
Bought Amana Refrigerator in 05, broke down in 08, the fan on the freezer part was not working, paid for an extender warranty. Broke down again in 09, the compressor this time, after a week to get a repair guy out here, he installed the NEW compressor only to find out that it was faulty and it came from the company. He will need to order another one and come back. I will never buy another Amana-Maytag again, if you do have one, get the extended warranty on it, cause it will brake down!
Warranty not honored!
I purchased a amana washing machine with a exstended warranty. Four and a half weeks ago i called matag dependability plus. The name is a joke. They told me my claim would be turned over to a local dealer for repair and that i would hear from them in a couple of days. A week went by and i called them back. They said they turned it over to az appliance, i called them. They told me they would call back with appointment. They didn't i called them. They finally sent someone out. He said they had to order parts. Another week went by. I called maytag dependable plus they told me they never received a work order. Az appliance told me they faxed one. I called the warranty company back. They disconnected me twice. When i did get them they told me they had no order. I called beach sales where i made the purchase. They called me back and told me the warranty company would call me. No call was ever received. I filed a claim with the mass. Attorney generals office. Several days later we got a call from the warranty company saying it would be two more days. They had to order the parts. Three days later i called their office and left two messages for them to call me. They have not returned my call. I called an independent dealer who informed me, it would cost $225.00 to repair the washing machine. We've been without the machine for going on five weeks. My wife has been going to the laundromat every week. I have no choice, but to spend the money and have the washer repaired. I intend to pursue this matter in court.
Bad product and service
About five weeks after I bought my Amana refrigerator (Model AF12538AEQ), the refrigerator stopped working. I called the manufacturer's customer service line and was given an appointment with A&E Service Co... for two days later.
A very uncommunicative technician showed up and, after 10 minutes, brusquely told me the parts had to be ordered, and he would return a week later. Now, I am without a refrigerator for 9 days.
Today, no service person shows. The manufacturer says the service company claims I had no appointment. Also, they now tell me the parts are being sent via UPS to me but have no tracking number. Oh, by the way, one part is on back order and won't arrive until May 4.
Since that would leave me three weeks with no refrigerator, I point out that is unacceptable. Too bad, customer service, says, there is nothing they can do.
Bottom line: Don't buy Whirlpool, Amana or Maytag if you want to look forward to decent customer service. And, never use A&E for service.
We had a KitchenAid Superba Dishwasher (1973) that was fantastic. It finally began to rust, so we replaced it with the same Superba and replaced the stove with a KitchenAid (also top of the line) in 1999. The repair bills have been unbelievable. The dishwasher computer boards have been replaced twice - one technician broke the housing for the screws that attach the door from the inside by using the drill that screws them in quickly automatically. The old stacking system was wonderful. I could stack a complete dinner for eight in the dishwasher. In this new one, I have to struggle to fit the dishes in. I have used the cleaning control on the stove twice and the ignition that lights the oven burned up. The repairman was surprised it lasted this long. Also, the grills that go over the gas jets are so high that a lot of the heat is disbursed into the kitchen between the gas jets and the bottom of the pot. We have no children - there are just two of us. I do a lot of hand washing because of the difficulty of stacking the dishwasher. If we still had a family to cook/wash for, I would probably have given up cooking.
Hi Everyone,
Frankly Kitchenaid along with A&E----SUCK!
I have commercial grade kitchenaid appliances and I have had the same problem. To make a long story short-- After using my oven for only one year and cleaning two times it busted. I was blessed with the presence of an A&E representative. Of course they had to order the part for the repair. I was forced to go without an oven what turned into a six week ordeal leaving me without an oven during the winter months, with a family of six.. A&E claimed they had to order the parts.and when the man from A&E returned he found the wrong part was ordered yet installed it anyway. Needless to say that evening the oven broke again . When I complained to A&E they were rude and I was hung up on from customer service. I complained to Kitchenaid they were a little more compassionate but still not much help. After waiting out the six weeks where I was forced to dine out with my family many evenings I felt I deserved some compensation--however Kitchenaid did not agree. Deeply frustrated I decided to send letters to CT Attorney General and both companies CEO--I never heard from anyone at A&E. Kitchenaid had a representative contact me but all she gave me was an additional two years on my insurance policy--wow a whole $126 bucks--compared to $1000+ it cost me. A&E & KITCHENAID POOOOOOOOOOOR CUSTOMER SERVICE--they are a perfect example of you get what you paid for--oddly enough between my oven, dishwasher and microwave I spent $6000+, not small potatoes yet apparently not enough --should have gone with Wolf or one of the commercial appliance companies who not only give you quality but stand by their equipment! BUYER BEWARE WHIRLPOOL, KITCHENAID, MAYTAG, AMANA ARE ALL OWNED BY THE SAME COMPANY SO WHAT YOU GET WITH ONE YOUR SURE TO GET WITH ANY OF THE OTHERS.
We have the exact same problem going on now. We have been without a frig for almost two weeks. Same story--sorry, we can't make it any faster since the part had to be ordered. There are people ahead of you. I will never, never, never, never buy an Amana product again and will make sure friends and family do not either!
Defective range
I purchased an Amana convection range in February 2005. This is one of their more expensive models. The clock and main heating element for the oven shorted out. The repair man said we're lucky it didn't start a fire. I contacted Amana and they said it was out of warranty and they would do nothing for me. I think a range that is not even 2 years old should be covered for replacement of the replacement items at no charge. The repairman said it would be over $500.00 to fix and recommended purchasing a new range instead. If I have to go to that extreme, it will not be an Amana.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you have an Amana range that allows heat to escape from the ranges/ovens when used in their intended manner and is causing irreparable damage to other components or the ranges/oven, including but not limited to, the units’ control board. This problem can discolor the units, diminishing their value and compromises the ability of the ranges/ovens to perform in their intended manner.
If so, this on going problem poses a significant safety risk to their users and property. I know many of you are frustrated and many of you have complained to Amana and have been told that, “There have been no complaints or that the problem does not exist”. Well they won’t be able to say that any more if the thousands of us come together as one and voice our concerns and complaints.
If you would like to be heard and possibly have your range replaced or fixed please send me an email of your existing problem along with your units’ serial number and model number and together we will be heard. vloredo@cox.net
Factory defects
I purchased Amana stove model AGR5735QDS from Sears in November, 2003. It is a self-cleaning model. I cleaned it one time after I had the stove about a year (I don't use the oven very often). The second time I tried the self-cleaning option it didn't work - June, 2006. I called a local authorized service repair center who told me the unit needed a new circuit board - the price would be about $350.00 which turns out to be 30-40% of the cost of the stove.
I know it is past warranty but I thought that only working one time was not acceptable and it sounded to me like a factory defect; under normal circumstances I would not ask for help but I believe this is way above and beyond normal wear and tear.
I contacted the Amana consumer helpline and the response was boiler plate - I got nothing from them. Of course, I would like Amana to replace the circuit board free of charge to me but I am open to sharing the cost but I was never offered any option.
I would like to know from you if I have any chance of pursuing this further.
Thank you. Phyllis
I purchased an Amana stove in 1991. Almost immediately, I dropped a can on the top and chipped the paint. My fault.
The endcaps, which started out white, turned yellow. There is no way to get them white again. Amana did offer to sell me new endcaps, but I would have preferred that they hadn't yellowed in the first place. The drip pans that came with the stove were a pale gray. Looked nice when new, but it didn't take long for them to look bad. Amana sent me new black drip pans. I boiled water on the large back burner, and shorted out the control panel. When I called Amana, they told me I wasn't supposed to boil water on the back burner. Thank goodness I had the presence of mind to ask, "Exactly where in the owner's manual does it say that?" They had to agree that there was no such warning in the manual, and they paid for the repair. Now, we're remodeling our kitchen, and I'm unable to buy new endcaps. So far, I've been able to buy 3 of the 4 new control knobs. The writing/print has worn off all four, and I can't read them. I decided to buy a new stovetop (the piece that the burners go in) because ours looks terrible. I'm having trouble, but will continue to look for one. All in all, what I thought was a quality appliance turned out to be a piece of garbage, and I will never buy another Amana product again.
I have an Amana that I thought would be a good unit. I have used the oven less than 3 times a month and the glow element does not work and has not worked in years. This electric crap is for the birds bring back the pilot light at least the oven works in my camper and it's not an Amana
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