I consider a $377 labor charge for a 15 minute refrigerator part replacement to be theft. I will never do business with A & E or Sears again. No wonder that Sears is essentially out of business! Hope A & E soon follows!
Here is the invoice:
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This is a payment receipt for your repair
Service date:
10/11/2023
Brand & Product:
KENMORE REFRIGERATOR,O1500U2500
Service Order Number:
[protected]
Service Unit Number:
0007088
COST INFORMATION
PARTS
Part Name Refrigerator Ice Maker Assembly
Status Installed
Quantity 1
Cost $284.26
Parts Cost $284.26
Tax (State) $23.03
Total Parts Cost $307.29
LABOR
Labor Cost $377.00
Diagnostic Fee Waived
Tax on Labor (state) $0.00
Total Labor $377.00
TOTALS
Part Total $307.29
Labor Total $377.00
Grand total $684.29
PAYMENTS
Pre-Paid Amount $684.29
Total Amount Collected Today $0.00
Amount Not Paid $0.00
APPLIANCE INFORMATION
Merchandise REFRIGERATOR,O1500U2500
Brand Name KENMORE
Model Number [protected]
Serial Number 704MRBW01997
Service Requested Repair
CUSTOMER INFORMATION
WILLIAM THOMSON
5432 S LIGHTHOUSE LN
TEMPE AZ 85283
[protected]
[protected]@UMICH.EDU
TECHNICIAN INFORMATION
Technician ID 0817486
Technician Comments
Install new I/m & cycle it. Chk out ok.
90 Day Service Guarantee
Repair Guarantee: If, within 90 days from the date of repair, your merchandise fails to operate for reasons related to the original repair service, we will replace any parts that failed due to defects in material or workmanship and perform any labor related to the original repair service free of charge.
Multi Service Discount: If Preventative maintenance was performed on your merchandise, and within 90 days you schedule repair service on the same product, we still apply 50% of your prior maintenance charge to your current repair bill.
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Transform Sears Home Services LLC is part of Sears Home Services. The “Sears Home Services” brand and logo is used with the permission of Transform SR Brands LLC. Prices may vary by location.
Desired outcome: Refund of Labor Charge