Aggremco Pty Ltd review: delayed remittance from malaysian bank to fnb south africa

We are waiting for an MT103 remitted from Malaysia on the 9th March 2018, which normally takes 3 to 5 days. The involvement of Citibank N.Y on this transaction is of an intermidiary nature AND not the initiating bank. Today is the 16th of March 2018 and our bank in South Africa have not received the funds, so since Citibank is not the initiating bank but merely an intermidiary/correspondence bank why such a delay and why holding on the funds for so long? This delay is not acceptable and we need the funds urgently please.

Name: Arthur
Mobile: [protected]
Email: [protected]@gmail.com