Agoda
Reviews and Complaints

I searched for a deal online , and AGODA seemed the most reasonable for an overnight stay in Brighton Travelodge. When I had entered card details to pay , the location (even though it said Brighton Seafront) stated PATCHAM . When location details were shown ,map showed no hotel ! I wanted to stay at Brighton Seafront ,so,rang them (with a booking code AGODA had sent me ) only to be told there was NO booking there, and was asked to enquire other Travelodges in area. This I did ,but NONE of them had a booking from AGODA. I rang AGODA but was told (om a very bad line!) that no refund or credit could be given ,even though they had not booked me anywhere! Tried them on email ,but just got the same answers. They even stated that it was up to the hotel to sought out any refund ...even though NO booking had been made with them ,and the booking code or my name was not registered with them ! No refund...for something not supplied(?) . I had to make another booking with hotel I wanted ,and thankfully ,they had space . I paid them for this. After several emails , just saying the same this (bookings non refundable) AGODA have not contacted me. Your help in this matter is very welcome .

hi ,I want to make a complaint to agoda customer service. On 2 oct I just send inquiry to agoda customer service for refund change date for hotel.yet another 10 mins I received email hotel has been changed.anyone can answer me why without I agree change date for me.now i have to rebook another hotel for the date missing.can anyone give me answer is that right without me agreement change hotel date for me?

Saya membuat tempahan PADA 30/09/2022 melalui apps Agoda. saya dgn tidak sengaja tersalah pilih tarikh tempahan ( paid RM275.03), Dan segera memaklumkan pihak Agoda selang 5min temphn dibuat untuk penukaran tarikh. Malangnya, keesokan harinya saya menunggu 6 jam d luar hotel tetapi pihak Agoda hanya kata ' no response from third party' wal hal pihak hotel membolehkan untuk tukar tarikh. Duit saya RM275.03 lesap (RUGI) begitu Saja. Saya ingin duit saya semula!.

Hello

I cannot believe this. My name is Patrizia Ionni and I booked the Twin Towers at Greenwich in Sydney for 1st to 3rd of October 2022.

I had absolutely NO IDEA that I was being charged INTERNATIONAL by making a booking with AGODA.

I don't recall this happening before.

$8.22. If I knew this would happen, I would have stuck with Booking.com. I have always used my regular credit card or Paypal without any such charge.

doreen tham

Wed, 21 Sept, 12:42 (7 days ago)

to Agoda

Hi. I'd like to make a complaint about false advertising for this hotel.

I chose this hotel because of access to fitness centre and the swimming pool.

I checked in yesterday and was told the hotel no longer have contract to access the gym and swimming pool. I was very disappointed. I moved from summit hotel in Subang to empire hotel specifically for the fitness center and swimming pool.

I'd like to be compensated for the false advertising.

thanks

doreen

I got a deal with Agoda where by mistake I accepted the deal of the customer of Agoda, we charge 1200 for the single room for 24 hours but in this deal customer paid us Rs (360*3) & Rs (480*2) for 5 number of days so I stopped the offers from Agoda and I don't want to invite anymore such customers in future if I don't get any proper resolution I don't want my business to go into loss because of such customers & I got one more deal from Agoda for 24-Sep booking where the room rent is Rs 2999 but the deal was for Rs1307 where I did not approve, again I got the bad deal where it was loss for my company so please suggest me how to deal with Agoda customers whether I will be getting such customers again & again or is it for some technical issue because I have stopped all kind of offers in Agoda.

With Regards,

Team B SIX HOTEL

Kalasipalayam, Bangalore - 560002

i haven't got my refund yet though i cancelled my bookings with 24 hours so it's a free cancellation. and agoda deducted money from my account again today like wth? please answer me cause i'm so bothered and i feel like my bank is not safe anymore because of that agoda app

Booking ID: [protected]

Reference Number: ATM321564001000

another reference number cause agoda deducted another payment from my account for i don't know what reason is: ATM416073001000

Myself Jijo. I Booked two nights in the month of June at Ashok resort(Booking ID-[protected])under the name of Soumya Joseph. Afterthat I changed to One night due to emergency travel plan changes. But unfortunately I didn't get my refund yet.

I didn't raise any complaints yet,because I thought it will get as a refund later,afterthat I didn't get time too. Kindly do the needful as soon as possible.

Dear Sir,My self Gulshan i done booking on trust of agoda for dubai for two days ,Agoda charged 14000 and the same booking make my trip my frine ddoes at 10000 ,My Ticket booking id is [protected].

I am travelling in dubai and could not be able to talk till friday

But pl settle my account by balance refund on priority

Regards

Gulshan p

[protected]@yahoo.co.uk

I booked a hotel in Lisbon through Agoda app for the dates 22-24 September, the application listed a pool in the facility section and it had a photo for the pool, after check in, I asked where the pool was and the receptionist informed me that they didn’t have one and that they aren’t responsible for this app and that I had to contact Agoda, I spent an hour on the chat with Agoda customer service agent requesting a full refund (JOD 200), but their only offer was JOD 38! This was a total rip off and not acceptable

At Aug-25-2022 I've booked 5 nights in hotel Napoleon from Sep-22 to Sep-27, 2023 in Paris using Agoda booking service. At Sep-16 I have received a notice of request for Additional information and after spending an hour on the line with Agoda customer support I've sent an email with all requested information. Despite that the day before departure my reservation was canceled with no explanation. I had to make an emergency booking using hotel Napoleon direct booking but due to the short term the price was $1500 higher than the original booking. Looks like a method they fool their customers. Never again.

Good Day

My brother in law had booked a Villa Brittlewood Close Port Zimbali in Ballito South Africa for arrival on the 21.10.2021 and depart on 24.10.2021.

The booking was done and paid online with a credit card. All booking confirmations was received and we got another invoice from Shannon Villa

requesting us to pay another amount as a security deposit. This was paid to the banking details supplied. All confirmed documents were received, and we were looking forward to a good restful break. When we arrived at our destination on the 21.10.2021 we were told that there was no booking under this reference number, and we were scammed. The property that we had paid for doesn't even exist. You can imagine that we were disappointed and upset as this is alot of money that we had spent. We did have to try and find another place as we had family with us and had nowhere to go. We tried contacting Agoda numerous times and were promised a refund but to date none was received. We had called and the advisor said they will get back to us but that never happened. We feel that it was agoda's responsibility to get back to us as we paid for something that we never used. All documents are attached for referral purposes, and I hope that Agoda takes my case very seriously.

Hi ,

I’d like to make a complaint . Agoda has cancelled my booking and emailed me that they will not charge my card. However afterpay is still wanting me to make payments. I have contacted Agoda multiple times already and they said they will resolve the issue but nothing has happened and afterpay now is even charging me late payment fee for a booking that was never there . It’s so frustrating and this is very unfair to be asked to pay for a booking that was cancelled by Agoda.

Hi,

below are our flight id booked from Agoda

OUTBOUND BOOKING ID: [protected]

RETURN BOOKING ID: [protected]

We already paid 10 kg extra baggage chares at the time of our flight booking.

at check in counter of Air lines say they will get amount of extra baggage charges from Travel Agent (Agoda). get charges from us

so request you please solve this issue or return our extra baggage charges

We were planning to travel to Milan, Italy. 4-5 month ahead reservation been made thru Agoda company. Hotel booking was paid by credit card and among booking confirmation I had a receipt that booking is fully paid. When we arrived to hotel, they had no information about the booking. (September 8, 2022)

We called to Agoda, they said that booking was cancelled and the amount was returned to my account. Since we had no other choice, we paid for the hotel for 7 nights. When we came back, I provide all information it was hard, but they admit that it was their fault. I send them my extra expenses receipt for the hotel 3,150, they said that to do me a favor they can give me 10% of my original booking amount ($113.00). I have an all information printed out. This is not right. Where is Jastis. I am a retired person, 72 year old with limited income.

Booking ID # [protected] Check-in Saturday, 17 September 2022

This reservation was not real. When we called the hotel they said that they were fully booked for a while now, and there was no reservation under our names. The hotel sent us away, and advices us to call you to book us somewhere else for the night. We tried calling you numerous times, at all numbers provided in the confirmation emails, and nobody answered the phone.

We ended up driving at night because we had no place to stay.

I have booked id no [protected] Ramada Wyandham Darjeeling throurgh Agoda payment was made by my credit card from 20/09/2022 to 23/09/2022, due to ill health I had to cancel my journey,I contacted hotel a few days back to cancell my booking they agreed to calcel the booking but they said they did not receice any booking amount and also told me that the booking is on to pay basis and requested me to contact booking agency for my refund now I am unable to locate the emailid of agoda to request my refund,please help me

When travellers book a hotel on agoda's website, we will take the facilities provided as a reference to suit our needs and consider the price.

However, when I entered the room, I was shocked at the room size and the lack of facilities.

I called the counter and the staff was rude and unaccomodating.

I was told to contact agoda instead.

What can agoda do for me?

Do not push me back to the hotel cos they claimed there is nothing they can do.

Hi, Agoda cancelled my booking due to a "rare system error" see email received from Agoda below.

However, I have never received the refund.

****************************************

Important information regarding your Agoda Booking ID 3275990

Dear yohann formont,

Unfortunately, the booking you recently made has not been fully completed. As a result, you have not received a booking confirmation.

No booking was made and we apologize for any inconvenience.

Payments already made and amounts withheld on your card will be refunded free of charge. If we need further information, you will receive a separate e-mail in this regard. Please note that some banks take up to 30 days or until the next billing period to release a retained amount on your card. We apologize for the inconvenience caused by this very unusual error.

Agoda customer service is available around the clock. So do not hesitate to contact us if you have any further questions.

Thank you for choosing Agoda.

Sincerely,

Agoda Customer Experience Group

________________________________________

*This is an automatically generated email.

*If you would like to contact us, log in to www.agoda.com.

*Please never email us credit card details for security reasons. Agoda.com only accepts credit card details via telephone.

I booked a refundable hotel stay with Agoda. Once the booking was done, the portal showed it was non-refundable. I immediately called the customer support, told them about the issue and asked to cancel the booking. They said they'll look into the matter within 24 hrs.. it's over 2 weeks, no response has yet been given by any of their staff even after numerous calls. They've by far the most pathetic service I've experienced in US.