Agoda’s earns a 4.2-star rating from 5634 reviews, showing that the majority of travelers are very satisfied with booking experience.
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About the cancellation of my hotel booking due to covid positive without refund
I have one night hotel booking with the Furama River front hotel in Singapore through Agoda on in 5th Oct and out 6th Oct.22 (one night hotel) from Kota Kinabalu to Singapore on 5th Oct. But very unfortunately I was tested covid positive and therefore was forced to change my air ticket from Kota Kinabalu, Malaysia to Singapore on the 5th Oct. to 18th Oct. instead. I have emailed to Agoda one week before to change and postponed the checking date of the hotel from 5th Oct to 18th Oct. for one night as I have spoken to the Hotel and they agreed to change provided that my Agent - Agoda got to inform them (the Hotel). But to my great surprise I received email from Agoda rejecting my request which is totally digusting and unreasonable and ridiculous. What kind of website is Agoda, really a great cheater. As a result I lost S$248.07 just for nothing as I experienced with other hotel websites they do cooperate as during this pandemanic moments anything canhappened even the airline ageed for me to change my date of travel from 5th Oct to 18th Oct. 22. Please arrange to refund. ot else I will speak to the locval newspapers in Australia. Thanks
Hotel booking ID # [protected]
I made a booking for Spark Hotel in Bangkok and have chosen my selected dates. However, the system continues to change my dates to tomorrow that I don't need. The system should not have a default date but should not allow user to continue until a date is chosen by user. I consider this cheating regardless of the deals you are offering.
My email is: siow.[protected]@gmail.com
Name: Siow Kin Thye
Desired outcome: I want to change that to my intended date of nov 8 to 12 2022
Heaven‘s den transient home located at Jose Abad Santos Avenue, 2000 Lagundi, San Fernando, Pampanga
Good Day. I booked a unit which is named Heaven ‘s Den Transient Home located at Jose Abad Santos Avenue, 2000 Lagundi, San Fernando, Pampanga on October 18, 2022 with booking ID #[protected] for one night on October 23 to October 24, 2002 and it was paid beforehand through Gcash to Agoda company. After payment, it was confirmed to me on that day at 2:20 pm on my e-mail. So I assumed like any other hotels or places where I booked in the past, I will just go there to check in on the 23rd of October because it was already paid and I thought that I can find the place easily through Google Maps or Waze apps. So from that time since I am not usually using my e-mail and it didn't have any notifications from my phone, I wasn't able to check it and I haven't seen the messages from the property asking for my id's and vaccination card. So I was able only to saw their e-mail on the day of our check-in since I cannot find the exact location of the said property on any location map applications so I asked the property as well as the owner of the said unit but he didn't reply. We took hours to find the said property and waited for his reply until evening, but unfortunately, we didn't receive any reply from the owner until the next day. So we just decided to book another place for us to have a place to stay that night. My complaint is the owner didn't bother to reply that time even just informing us that we were not able to check in since we didn't provide the following requirements or conditions needed which did not mention or provide in their rules so that the customer will be informed beforehand. It's just disappointing that the owner didn't bother to inform us and let us wait without knowing where to go, considering that we have already paid that beforehand. I need a refund or at least half of my payment. Thanks
Desired outcome: Please refund my payment. I would appreciate your immediate respond and action on my complain. thank you and God Bless.
[protected] ID
Palm apart hotel when we first booked in said that we had no breakfast. After explaining to the reception staff that we had breakfast booked in the package. The male staff replied with there is no breakfast on this side of the accomdation. Only on the hotel staff. The next morning another colleague was sat in the reception he stated that we did have breakfast but we had missed it. He then stated he will speak to the management and let them know. After waiting the whole day & no response we asked another reception staff. He replied with its to late for me to anything the manager is on holiday. None of the colleagues provided any adequate help.
Desired outcome: We would like a days refund on breakfast. That 6 people who were not able to get breakfast because the reception staff could not read.
Agoda App
My agoda account app has been deactivated by agoda because of a case that was closed for almost a year ago.
The booking(case) was already closed by me,agoda and the property.
After so many bookings I had with the app after that incident why opening a finished case just now?
I already e-mailed agoda. I also called the property already and yet there is still no action. Agoda wants me to send a receipt of that case. The case was a cancelled booking coordinated by the property itself. I don't have the copy of receipt already since it was almost a year ago. Why not Agoda and the property management talk to each other to clarify this case?
Desired outcome: To bring bact my old account.Since I had all my cashbacks in the app from my previous bookings.
Econo lodge booking on oct 14 and 15, 2022 id540967946
I made a reservation at the Econo lodge in New Ulm, MN on Oct 14. After I gave my payment information, I was given a confirmation number. I then called the Econo lodge in New Ulm Minnesota to confirm that my reservation went through.
They said no reservations were under my name. When I looked at my confirmation, it said that Agoda booked a room in South Carolina! WTF!
I called Agoda and they said they will call the Econo lodge in SC to get a refund. Well, I was only refunded half of my money. This is on AGODA not the motel.
Desired outcome: I want the full refund not the half of the refund!!! I am going to BBB to file a complaint also. [censored]ing refund my money!!!!
Reservation canceled by the owner
We booked an accommodation via agoda two weeks ago for two nights in Ioannina, Greece. We got a confirmation email and reservation number. Today we got a message that our reservation was canceled. We contacted the owner to find out what happened and she told us that the accommodation was not available for the dates we wanted it and that agoda just hadn't updated the status. Therefore we have no place to stay because there is nothing else available for the specific dates!
Desired outcome: We would like for you either to find us another place to stay that will cost us the same amount of money or anything else to solve this unpleasant situation!
Credit card payment refund hotel booking
I have made Hotel booking 6 nights for Crown plaza Dubai festival on10 oct 2022 by my credit card and my credit card bank have approved vide transaction id [protected] the booking is not confirmed by the hotel so far
my credit card is debited and no booking is done, nor i have not received back the money debited from the credit card
kindly refund the amount to my credit card bank so that i may use for other booking
Desired outcome: refund immediately to credit card account
Incompetent, unreliable, big mistake
Agoda is the worst, most unreliable, and biggest mistake you will do in life. no way to compare with booking.com. I booked a hotel and it captures my name from my email which is not the same as in my passport. I have requested to update my name and it’s been two weeks now they cannot resolve it. I will be traveling the next day. I contacted the hotel and they agreed to update my name but the Stupid Agoda system still won't do it because they need permission from their Chinese partner as per their customer service. What a shame! I swear that after this trip I will delete my account in this stupid app and will never book a hotel with this cheap and totally nonsense app. I admit that I made a very big mistake in booking my hotel with this company. Unreliable, Incompetent
Agoda unfair credit card charge and loss
In general, make a room reservations just need to hold the credit card amount , in my case, The hotel insist to make a payment when I want to booked a room in June 2022, I call to Agoda hope they can resolve this problem cause I never have this experience before. In my past, it's no need to make a payment immediately when I reserve a room. But Agoda said this is normal and told me I need to do that.
After, I cancel that room in Aug. 2022, Hotel reply me wont' refund to me and said they haven't take any payment, after investigation, Hotel refund to me but it's has delayed the refund for a month finally.
In the end, the exchange rate has dropped, and my refunded amount dropped as much as US$240. I claim compensation. Agoda told me to ask Bank, it's ridiculous.
I haven't use any service but I cost US$240.
Desired outcome: Please compensate my loss.
Re: agoda complaints 966 - booking id # [protected]
Wed, 21 Sept, 12:42 (7 days ago)
to Agoda
Hi. I'd like to make a complaint about false advertising for this hotel - Empire Hotel Subang
URL
https://www.agoda.com/empire-hotel-subang/hotel/kuala-lumpur-my.html?finalPriceView=2&isShowMobileAppPrice=false&cid=1896242&numberOfBedrooms=&familyMode=false&adults=1&children=0&rooms=1&maxRooms=0&checkIn=2022-10-21&isCalendarCallout=false&childAges=&numberOfGuest=0&missingChildAges=false&travellerType=-1&showReviewSubmissionEntry=false¤cyCode=MYR&isFreeOccSearch=false&tag=d1d4d23f-3778-4651-9bb7-39bae2dab279&isCityHaveAsq=false&tspTypes=16&los=1&searchrequestid=3f81711a-463c-4050-9246-39c62fbf7553
I chose this hotel because of access to fitness centre and the swimming pool.
I checked in yesterday and was told the hotel no longer have contract to access the gym and swimming pool. I was very disappointed. I moved from summit hotel in Subang to empire hotel specifically for the fitness center and swimming pool.
I'd like to be compensated for the false advertising.
regards
doreen
I note that they have now updated their website and has mentioned that gym and swimming pool not available to guests.
When I booked it in Aug 2022 the website still indicated the gym and swimming pool were available...that was the selling point for me
Desired outcome: I'd like a refund please. Whilst the location is good, I chose it becos of the swimming pool and fitness centre
Angoda APP is a scam
I have booked the hotel room via angoda app through Samsung phone for Dubai. The app never asked for date .Once payment is deducted i understand that the booking was for the same day not the day i wish to stay.You can see the screeen shot of app the date is hidden behind the filter and money is deducted without asking the date .I made a complaint but no action from angoda
Desired outcome: All travel application shall not assume date it must ask customer the date to input forcefully .
incorrect information on agoda website
I have booked Hotel Centro Hotel National Frankfurt City on October 10, 2022. [Agoda booking ID is [protected]/Stay October 10.] The information page clearly states that parking is available on site. Parking in Frankfurt is very difficult. This was a requirement for me as I am unfamiliar with this busy part of Frankfurt. However, it soon became apparent that the Hotel has no parking at all. I risked a fine to still recover from the reception, but they confirmed to me that I could not park. I find this misleading and ask my money back as I have had to book elsewhere where they do have parking.
Desired outcome: Please refund.
Wrong room booked - customer service down
I used Agoda to book one night (Oct. 1, 2022) at Extended Stay American (Temecula). As we have three adults, we booked a room with two double beds. However, when we arrived at the hotel around 10 pm, the hotel only gave us a one bed room. We told the hotel that we booked for a two double beds room, but the hotel told us the booking from Agoda only shows one bed room and the hotel doesn't have any two double beds room available that night.
Anyways, regardless of whether the fault is on Agoda or the hotel, when we called Agoda to resolve the issue (at 10 pm local), the customer service personnel (likely located in Hong Kong and 1 pm at local time) told us their system was down and they could not resolve the issue for us, and asked us to wait for two hours (meaning we need to wait until 12 am just to hear back from them). In the end, we booked another hotel nearby for the third adult, which costed us an additional $350 USD. We were extremely dissatisfied with how Agoda assisted its customers when there was an issue and their inability to negotiate with the hotel when the issue happened. We were just left there without any advice or choice and were expected to deal with everything.
We finally hear back from Agoda after few days, but they only agreed to give us a refund of the difference between a two double beds room and a one bed room (which is like ... $20 USD?).
Desired outcome: I don't expect Agoda to provide any more refund then the price difference. So I just want Agoda users and others to be aware of that they should not expect any assistance from Agoda when an issue happens.
Booked a hotel but it didn't show in my bookings menu in app and now it charged me money
Hi, i booked bayview hotel langkawi during end of July but it didn't show up the booking details in the "booking menu" in apps. I didn't receive any email confirmation of the bookings as well. I checked my app for several days and keeping not seeing my reservation in the booking list. Also, i couldn't able to see the booking under Upcoming column in the apps. Thus, it made me thought i failed to make the hotel reservation. Today i checked my credit card, i saw my credit card was charged with the hotel reservation amount. I'm asking for refund as your app failed to immediate show my bookings after i made the reservation. This mislead me to think that i didn't manage to make the booking successfully. Ended up today I still need to pay extra for the booking fee. This is lousy! In fact, i didn't check in into the hotel and still need to pay for it.
The booked hotel services
I have booked the Salotto Piramide guesthouse in Rome on 9/10 - 10/10.
1. Not enough instructions to open the doors.
I have checked in and provide the link to me. But there is no instruction how to open the doors.
2. Nobody to provide service
Then I tried to phone call the given tel. No. But no one reply. I need to study the given link and finally to know to use the internet to open the doors.
3.The bed and the shower are damaged.
The bed have one coner fall off. And I have complaint to the guess house. The reply is there is nobody to repair due to Sunday.
The Shower door cannot move. The complaint is no reply at all.
4. According to the booking, there should have wellcome drink and water. However, I have never seen.
5. No any bed pads. During night, the temperature dropped and cause me get a cold.
After half month, no one reply and take care my case!
Booking for La Carmela de Boracay Philippines
I am emailing to confirm if my booking reached your system. I forgot to get the Booking ID.
I booked for 2 standard rooms for December 26 to 29, 2022 for 3 persons through AGODA, under the my name: Valeriano E. Magumun. I paid through credit card (see confirmation email of payment).
Can i confirm if you received my booking? And if yes, can you please provide for confirmation receipt or voucher? Please email it at val.e.[protected]@gmail.com.
Thank you.
Valeriano E. Magumun
Desired outcome: Send the voucher/confirmation of booking at val.e.[protected]@gmail.com
My booking was not listed in hotel list
Made booking via Agoda for one night stay at OYO 900600 61, Gua Musang, Kelantan 6th October 2022 and confirmed email received from Agoda. Confirmed id booking [protected].
Upon arrival at 1.30am the hotel said there is no booking. Call Agoda customer service and gave me a lame answers saying that Agoda partner did not confirm the booking and refund will be made within 7 to 14 days. That's it. How simple for an answer.
No booking made ,no refund given.
I searched for a deal online , and AGODA seemed the most reasonable for an overnight stay in Brighton Travelodge. When I had entered card details to pay , the location (even though it said Brighton Seafront) stated PATCHAM . When location details were shown ,map showed no hotel ! I wanted to stay at Brighton Seafront ,so,rang them (with a booking code AGODA had sent me ) only to be told there was NO booking there, and was asked to enquire other Travelodges in area. This I did ,but NONE of them had a booking from AGODA. I rang AGODA but was told (om a very bad line!) that no refund or credit could be given ,even though they had not booked me anywhere! Tried them on email ,but just got the same answers. They even stated that it was up to the hotel to sought out any refund ...even though NO booking had been made with them ,and the booking code or my name was not registered with them ! No refund...for something not supplied(?) . I had to make another booking with hotel I wanted ,and thankfully ,they had space . I paid them for this. After several emails , just saying the same this (bookings non refundable) AGODA have not contacted me. Your help in this matter is very welcome .
Desired outcome: Please refund ,for service not supplied
Change date hotel
hi ,I want to make a complaint to agoda customer service. On 2 oct I just send inquiry to agoda customer service for refund change date for hotel.yet another 10 mins I received email hotel has been changed.anyone can answer me why without I agree change date for me.now i have to rebook another hotel for the date missing.can anyone give me answer is that right without me agreement change hotel date for me?
Agoda Reviews 0
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About Agoda
Agoda has a vast inventory of properties, ranging from budget-friendly options to luxurious five-star hotels. The platform offers competitive pricing and deals, making it an attractive option for travelers looking to save money on their accommodation expenses.
One of the standout features of Agoda is its extensive coverage of destinations. The platform covers over 200 countries and territories, making it a one-stop-shop for travelers looking to book accommodation in any part of the world. Agoda also offers multilingual support, making it easy for travelers to navigate the platform in their preferred language.
Agoda's user-friendly interface and intuitive search engine make it easy for travelers to find the perfect accommodation for their needs. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. This information helps travelers make informed decisions about where to stay.
Agoda also offers a loyalty program called Agoda Rewards, which allows travelers to earn points for every booking they make on the platform. These points can be redeemed for discounts on future bookings, making Agoda an attractive option for frequent travelers.
Overall, Agoda is a reliable and convenient platform for booking accommodation around the world. Its extensive coverage, competitive pricing, and user-friendly interface make it a top choice for travelers looking to book their next trip.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Agoda. Make it specific and clear, for example, "Incorrect Billing on Agoda Hotel Booking" or "Agoda Cancellation Refund Not Processed".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Agoda. Include key areas such as booking issues, customer service interactions, problems with accommodations, or billing discrepancies. Clearly describe the nature of the issue, including dates, locations, and any relevant booking details. If you attempted to resolve the issue with Agoda, outline the steps you took and the responses received. Explain how this issue has personally affected you, whether it be through financial loss, inconvenience, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as booking confirmations, correspondence with Agoda, receipts, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Agoda. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, compensation, or another form of resolution.
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Agoda emailsreviews@agoda.com100%Confidence score: 100%Support
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Agoda address30 Cecil Street, Prudential Tower № 19-08, 049712, Singapore
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 11, 2024
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This is a complaint regarding a technological error on the account of a booking siteRecent comments about Agoda company
Breakfast included in the price stated..Crown Plaza Changi Airport SingaporeOur Commitment
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