Agoda
Reviews and Complaints

I booked four rooms on Agoda from the Oakland parks hotel in Enugu, Nigeria.

paid for them, received confirmation.

upon arriving at the hotel, they could not find any booking and told me they did not work with Agoda. We nevertheless checked in the rooms, and I would look into the issue.

I reached out to Agora and told them the hotel wanted me to pay. They said they spoke to the front desk who said all was in order and there was no issue with the pre-payment.

It turns out a Lagos based company, called Luminous Travels, had setup a page for the Oakland Park hotel on the Agoda platform, with they own number and email.

the manager of the Oakland Parks hotel confirmed he has never dealt nor contacted nor done business with Luminous Travels.

The problem is that every time I contact Agora to tell them I had to pay cash for the rooms, they keep referring me to the fact that they spoke to the hotel.. when actually they have not! they spoke to a scammer.

Agoda Booking ID [protected] Check-in February 10

Jerome Delay

My name is Conrad Berg. I booked a hotel, but I was turned away when I tried to check in. This hotel is only being used as a quarantine facility and they would not allow me to check in. This booking should have been cancelled and refunded. But I was charged for it, and now I'm trying to get this fee reversed - $283.32

Astoria Greenbelt

Manila, Philippines

11 Feb - 14 Feb 2022

Booking ID: [protected]

Regards,

Conrad Berg

I reserved and paid for hotel through Agoda . And after traveling and while check in the hotel inform me that the reservation for different nationality , so I have to pay extra charges or ask Agoda to send modification for reservation.

I send to them and get late reply that they will investigate so I pay the extra charges and still communicating with Agoda for more than 5 days with no luck to send the correct nationality to can refund the extra amount.

Booking ID [protected]

Check in Feb 10 and Check out Feb 12, 2022

There is a misrepresentation in the said resort when arrived in the place. Allow me to enumerate:

1. The place is not developed or underdeveloped.

2. The there is no room available to us the resort staff gave room a make shift room where there was no cover it was open no safety if rain is coming and it was a primitive accommodation not worthy for the price we paid.

3. The toilet was common and will take you 10 minutes to reach and going there miserable as many dead leaves barely no lights and the stinky smell inside.

4. There is a misrepresentation in the advertisement. The resort did not tell the customers that their "resort" is underdeveloped and primitive.

5. This BIRDLAND BEACH CLUB used the platform of Agoda to deceive the public using "customer" that their services and facilities are good.

It was disgusting and unethical for agoda to be connected with booking. Com and then further pass on the booking to Eko stay who are extremely unethical and rude to their customers. These websites showcased such good pictures and when we reached the property it was not even the property we booked. It was some other property they sent us to and then charged heavily and no help received from customer care of booking. Com or agoda or eko stay. We asked to refund our amount and Ms Riya from eko stay was abusive in her tone and said she wnt refund or doesn't care Please don't book from any of these apps. They ruined our 1st valentine as a married couple.

As we reached near Hotel by our car, I contacted Hotel number but there was no parking. We had to wait for 3 hours and still waiting.. Please refund my money asap else I will Sue you guys for this forgery. Date - 13-02-22 at 17.5 ist

My brother already canceled booking in the hotel because the room all no clean and no prefaced already 4 days Still no refund my money on my account

for your information, im loyal vip platinum member but im so disappointed regarding additional fee charges. example:

Original price (1 room x 2 nights)

RM 1,044.00

Our price

RM 632.16

ELITE_DEAL Coupon applied

-RM 33.18

Room price (1 room x 2 nights)

RM 598.98

Booking fees

FREE

Price

RM 694.82

why the total price and the room price different about RM100 .

it is fair to ME AS VIP MEMBER?

and until now as a member VIP PLATINUM, I did't get any free hotel .

and also the breakfast.

i need to choose breakfast with additional price from agoda website.

please advise.

Azilah Abdul [protected]@[protected]@yahoo.com

Have booked a resort named "mayur stay" from agoda.com website. And after the resort has been booked we were contacted from the resort and sen other details and pictures of the resort in whatsapp. After that they told as to pay half amount and send a qr code which is rs.18000 as advance for confirming the booking as it were new year time bookings are high they said. And we paid 18000 and told rest to pay on check in. And before 2 days for checkin they told the rooms has been cancelled due to covid issues and said they will send the money back. But after that they deactivated the number and we went to the given location. But was no resort named mayur stay in that area. We were tottaly scammed by them

Agoda has cancelled my hotel booking with no reason at all.

On 28th Dec-21 I booked one room at the hotel the Kaisar at Jawahar Nagar, Srinagar,India. The booking ID was [protected]. When I went to the hotel they told me we already sold out and they show me proof that Agoda by mistake shows us the availability. the hotel did not give the room. We already paid the money for 1 day 2801 RS. We did not get any customer service support from Agoda.

No response Hotel management Cash amount received even contact number madam Agoda ([protected])ask me cash amount pay hotel management I will refund amount.

My email address is Umer.[protected]@gmail.com already though email complaint but still not a positive response.

Itinerary details:

Original Agoda Booking: Agoda Booking ID [protected]

Outstanding refund/credit:

Rarotonga International Airport (RAR) to Auckland Airport (AKL) - FKCP9D

Passengers: Louise and Phillip Field

I have contacted AGODA numerous times abut arranging either a refund or a credit for this flight. The outbound flight to Rarotonga was cancelled due to Jet Star removing their service, so the Air New Zealand flight I had to book myself has already been credited to my Air New Zealand account.

The booking credit outstanding is for a flight that should have happened over a month ago, and I have been chasing this credit for nearly 3 months now. This is completely unacceptable customer service. I do not want yet another generic response about how long credits take to process.

I expect urgent action on this complaint. I have attached 2 screenshots as evidence of how long I have been chasing this.

Disappointed and bad experience booking home thru agoda home. They review I wrote they hide it. All the review they show fault review if get bad review they will not hide it that why the review ranking is very high . But for my experience is totally negetive. Agoda system also very bad because they will not give me any further check in Information and contact person even booking had confirm and payment had charges. Try to email and contact them also no respond very unprofessional.

the hotel cancelled my booking, an agoda wont refund me

You can't change your e-mail account.
Who keeps their e-mail account forever?

I have a booking for the hotel in Pattaya, Thailand (Booking nr. [protected]) on Agoda and unfortunately I am not able to enter Pattaya on the days that I have booked due to Covid restrictions. I have contacted the hotel directly and i do not get any reply. I am asking for refund, because i have no way to attend on the dates booked due to government restrictions.
I believe it is unfair and breaches my consumer rights, as I pay for unused services.

Agoda Refunded only 50 percent of the monies I paid for a hotel stay that was cancelled due to the island (Boracay, Philippines) changing requirements to enter the island. After the booking, the island Provence (AKLAN) stopped accepting Foreign travelers. I'm a US citizen.
I paid $591.00 for two rooms between 14-17 Jan 2022 at the Hennan Garden Resorts. Agoda only refunded 50 percent of the money and that was only in the form a Agoda credit. The cancellation was not my fault and due to Corvid. I ask your help in getting a full refund. [protected]@gmail.com
Dwayne Day. Agoda booking # [protected]

i dont have any booking, debited 210 qar from my account why

I booked a hotel room through Agoda for two nights (Jan 08 - Jan 10, 2022). The hotel is called La Regatta Boutique Residences and on my booking there was only one picture of the supposed room (which was very nice -- that's why I booked it).

When I showed up at the hotel -- the room was completely different from the picture and the hotel staff also said that this has happened before with Agoda Booking and they have asked Agoda to change the picture to avoid customer dissatisfaction but Agoda just ignored their request. Since we were on holiday and the room was very small and dark -- we had to pay to upgrade to a different room (still not as good as the room in picture).

It was absolutely annoying for us and unethical for Agoda to do this. I found it extremely hard to file a complaint against them as well. On their page there was no contact number or bot chat that has an option for people to file a complaint. Overall it was a bad experience and I will never use Agoda again. Hope other people will see this review and stay away from them (both guests and hosts).

I have attached their advertising picture and a video of the actual room.