Agoda’s earns a 4.2-star rating from 5636 reviews, showing that the majority of travelers are very satisfied with booking experience.
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problem cancelling my hotel booking
I've made a hotel reservation with the condition of free cancellation. However when i decided to cancel my booking, i discovered that i could not cancel it online but i have to call the Customer Service. When i called the Customer Service, i did not speak to a customer service person but a machine instead. Please assist to cancel my hotel booking without all these hassles!
rental
Agoda have illegally cloned my web site and fraudulently selling my rental property accommodation to the public - asking them to deposit funds directly into their account. How do I stop this from happening?
The bank account they use is in the name of K. Ramakutoane and it appears many innocent people have been scammed.. using my property details..
cancelled booking [protected]
unfortunately we have received three days back a cancellation E-mail from agoda as they you are claiming that you sent us a earlier E-mail stating that visa isn't working and they need another visa to complete the payments which isn't true
maybe you sent it but we didn't receive it
We are seeking your kind support and cooperation since we are honeymooners
We appreciate in advance your understanding of our critical situation
appreciate if you can resubmit the paying link
refund a cancellation
Booking id: [protected]
We bookedthe mahindra resort at coorg agains tgis reference id via agoda. However due to dangerous weather and the givernment declarung high alert, we were advised by mahindra resorts to cancel the stay as it wasnt safe. We also received n email for a total refund to be initiated by mahindra resorts team. However we booked this through agoda and its been a nightmare to get to anybody in agoda. Its a case that can be challenged from consumer rights perspective.. And that will be our last resort we we see no response coming through
unauthorized booking through my credit card
Dear sir,
There was an unauthorized agoda booking transaction through my credit card on 7th sept 2018 (agoda.com internet gbr - 503.22 usd mt182500171000010008530). I have contacted adcb bank and raised the complaint. they cancelled the card and reissuing another card. please do the needful to cancel the booking and reimburse the amount asap. also please give more details of the booking so that I can give it to bank for their reference.
Best regards
Jaxon thomas
Mob no +971 [protected]
Email: [protected]@yahoo.com
hotel reservation
we were reserved a room in jaz Makadi saraya ressort hurghada egypt through Agoda website and today is our check in and we recived a confirmation mail with our fully payment to the room and we already went to the Hotel and they are telling us no reservation or money transfer done from agoda and while contacting agoda they apologized as the mistake from them but no solution happened in 12 hours and we didn't have our money back or even have the room worest website ever
mark escaler credit card charges (amend an existing reservation - en) rceg pc03
Hi,
We would like request for an investigation regarding the charges made by Agoda last June 2017. Upon checking with all our bookings and payments, we didn't made any bookings or transactions. I can send you the Credit Card Billing and reply from our Bank.
June 1 - Agoda Hotel Reservation London GBR - 14.863.53
June 10 - Agoda Hotel Reservation London GBR - 13, 373
June 15 - Agoda Hotel Reservation London GBR - 6, 556.94
Hope to hear from you the soonest.
Thank you.
Cathy Mendiola
The Beacon Academy
Cecilia Araneta Parkway
Biñan, Laguna 4024 Philippines
Telephone Nos.: +[protected]
+[protected]
+[protected]
reactivate back the booking
Hi! My booking ID [protected] and I was accidentally cancel my booking when I review the booking yesterday? Please help me that the hotel can be re-activate back? Kindly contact me or email to me ASAP? Waiting for yours reply soon? Urgent!I have call the customer service hot line in Singapore and I canot reach any person and agoda email as well? I need help for the above issue? Thanks!
double charge
TLDR: Tried saving a few bucks using budget hotel site Agoda, eventually lost $580 to a double charge from hotel GLAD Mapo.
During a long-term trip in Asia, I repeatedly booked hotels using the third-party hotel booking site Agoda. After a dozen successful credit card transactions and hotel stays, I eventually notice a double charge on my bank statement:
Agoda double charge on bank statement
What the [censored]. I immediately email Agoda with the double charge screenshot, Agoda eventually replies asking for full bank statements for verification. I send in the screenshots and they reply saying they are unable to locate the charge and I will need to call in to verify my credit card number.
I call in but the automated phone system just drops the call each time telling me that it's too late because the booking has been completed. After some more awkward back and forth via email, they eventually agree to call me on the phone.
After a brief phone call, I'm told that I should instead use email to resolve this because I need to show bank statements for verification. Ok, I already did this. Fine. So I wait for the next email where another representative greets me:
"We will need to speak with you over the phone to acquire the credit card number and trace the charge."
Holy [censored]. I'm in one of those never ending support pass-arounds.
Eventually the phone call comes and the representative tries to convince me that I intentionally booked two separate rooms. I tell him that it's impossible that I intentionally booked two separate rooms because we are a couple traveling together and paying with one credit card and the double charge indicates two payments in a short period of time. All evidence points to a booking error or technical issue with the Agoda website.
The representative says he will contact the hotel to get to the bottom of the issue and I should hear back in a couple days.
A week later, Agoda replies:
"We regret to inform that the hotel does not allow to cancel this booking and waive the cancellation fee as per the hotel's cancellation policy. This is purely based on the hotel's decision and unfortunately, Agoda.com has no control over the waiver of fees. … Please be informed that Agoda do not charge for one room twice but you have done the mistake by making the duplicate booking for the same hotel and same date . We are trying to help you to check if the hotel allow to waive the penalty unfortunately the hotel are strict with their cancellation policy."
From my perspective, it all seems insane - we've stayed in one hotel room for a week, Agoda somehow manages to book us two rooms and we are none the wiser. The hotel we're staying at, GLAD Mapo, gives us only one room, does not tell us anything about a second room being booked and then refuses to refund the charge to Agoda.
It's a chain of bureaucratic [censored]. I'm not exactly sure where the chain broke down but I imagine it went like this: GLAD Mapo screwed Agoda, Agoda needed to protect their bottom line and thus had no choice but to screw us, the customer.
All I can do now is report the double charge to my credit card company and hope for the best.
I guess the lesson learned here is always book direct with the hotel - avoid third party booking sites. The less separate entities in the chain, the less likely someone gets screwed.
If you must use a third-party booking site, I recommend avoiding Agoda.com as double charges are possible when using the website. So far, my experience with Expedia has been decent so I will stick with them going forward.
You can follow an updated version of the story here: https://mhluska.com/blog/agoda-com-horror-story
refund not received
Date of incident: 9 July 2018
Booking ID [protected]
I tried to book Megaboom Hotel, Sydney on 9 July. While I conducted payment through debit card (visa), we got the message that the hotel was full booked, so I didn't get the room consequently. But, the payment was successful and my balance has been deducted at the time.
on 11 July, I called the contact center in Indonesia. He said that I have to be patient because the money will be back into my account. I has been 2 months since the incident, but my money is till not back to my bank account.
so, could you help me to return my money? Or can I get the contact center for Indonesia?
The following I attached the proof of successful payment receipt.
travel website
No! they are horrible! I never done this but my experience with agoda was extremely bad, and I feel I am obligated to share it! I booked a hotel from 9/4-9/7 through the website. however, due to the typhoon 21 on 9/4, all the transportation in osaka shut down and we were unable to travel to kyoto. we connected with the hotel and made sure they understood the situation. they also agreed to modify our reservation to 9/5 to 9/7, and refund the one night charge on 9/4. however, as my reservation was through agoda, I was told to contact agoda to get the one night refund. then the most horrible thing happened. after I explained everything in a detailed (as possible as could be) message from agoda site, my entire reservation was cancelled without confirming. i'm traveling in a foreign country with very limited understanding of japanese. I was very shocked to learn that no room was reserved. so I had to book at another hotel with much higher fee at the last minute. I tried to call customer service line and kept getting ‘reservation cancelled'message. there was not even an option to speak to a customer representative. I don't understand how a travel website could be so careless/useless for their customers. this is unacceptable!
double charged on booking
Name: Nomfundo Nxumalo
Booking eference: [protected] - Riverside Hotel (South Africa, Durban
Contact No: [protected]
Email: Mfundo.[protected]@icloud.com
Hi, I made a booking on Agoda for a one night stay for 2 at Riverside Hotel (South Africa, Durban). It was a late payment arrangement to be taken on the 27th August 2018. The payment was processed on the day via my debit card, however, another payment was taken on the night of my stay 01 September 2018 for the same amount and same reference. (R1299.51 x 2)
Please kindly assist me because i have important debit orders that are unable to go through due to insufficient funds in the account because money was taken by Agoda without my authorization.
Your assistance with regards to this would be highly appreciated.
Thank you
Nomfundo Nxumalo
booking/special request
Hi Agoda,
Your booking ID: [protected]
Just returned from holiday today & whilst checking credit card statement have noticed incorrect amount charged I credit card.
I recently booked through your website to book accommodation on 6/8/18 in Singapore.
All issues were resolved by customer/booking dept at the time of phone when I rang cancel booking and said to rebook which will allow me to add charges which had been charged to gift card with new booking, except his instruction to use gift card were incorrect so I included details when lodging new booking which was made immediately after speaking with CS see attached photos.
But "Special Request" was never actioned & amount charged to credit card was not amount I approved.
Please amend charges pls send new invoice & return gift card amount to credit card to which I agreed. Not the additional charges via CC.
Regards,
Thashka Ranasinghe
E: [protected]@hotmail.com
M: [protected]
Hi! My booking ID [protected] and I was accidentally cancel my booking when I review the booking yesterday? Please help me that the hotel can be re-activate back? Kindly contact me or email to me ASAP? Waiting for yours reply soon? Urgent!
hotel accommodation service
Property name: Books &Bed 27, Lorong8/3D, seksyen 8, petaling jaya.
I was tired and it was the dead of nighgt.. so I decided to spent the night at this place through the agoda booking apps at about 11.40pm. Once the payment is done I went there but nobody was at the reception.. It is like a vacation homes.. With no keys or passkey I cannot get inside the property.. I was left outside for 30 plus minutes in the dark of night.. Nobody was around to help me.. I thought the process will be automatic.. (pay, get the passkey). With no other choice, I had to spend a premium paying for other accommodation.. This such a blatant scam
agoda service payment
We start working with Agoda in February 2018 as a partner extranet.
We had a reservation from Agoda in March for customers arriving on 6 of July 2018.
So, by the policy, they have to pay our property after 30 days from guest has been left.
Today is 31 of August 2018 and our property did not receive money from booking on 6 of July.
The Agoda ignoring emails from us and do not answer why it takes so long to get our money. More then 50 days we do not have money.
We are very disappointed with the service from this company.
It looks likes the company doing fraud for partners.
Here is a information of booking:
Our property: The Pearl Of The City (4424240)Saint-Petersburg Russia
Guest Name: FERNANDO MARTINEZ
Reservation [protected] 19-Mar-2018 06-Jul-2018 12-Jul-2018 Agoda - Telex Transfer RUB 20, 400.00 20, 400.00 12-Jul-2018
Could you help us?
false advertisement
Hello! we book for our accommodation for our upcoming family vacation, based on the advertisement posted on the website the hotel is in special promo and it offers free cancellation; we made a reservation and input all our credit card informations knowing that we can cancel if we found much better hotel. when we cancel the reservation we are advise that we have zero (0) refund; the amount of our accommodation is the amount of the cancellation fee.
We tried to email them but no respose for the past 6 days. we are hoping that someone can help us on this.
hotel
Good morning
I submitted a complaint on the 6th August.
I have not received a response as yet?
Could you please update me on the progress of my complaint.
I booked a London hotel which was of very poor standard. The hotel was advertised as a quality hotel.
I was extremely disappointed with my booking through Agoda and made an immediate complaint which I have not yet received a response for.
Kind regards
Lisa Williams
hotel filthy
I payed for my daughter to stay there two days as my son died it was discusting I have photos to prove it she could not even eat there it was so dirty also the window was broke and wouldn't shut, the whole room was dirty so was kettle and cups I would like a full refund or another place thay can go and stay, this hotel should not be recommend to anyone disgusting thay went on the 24th August Friday night till Sunday could not eat anything there in there best room 108
Still not heard anything can you tell me what’s going on
fraudulent practices
On the 16th Aug I attempted to book a hotel through Agoda website - The Harbour Gardens Tourist Inn. A hotel in Tagbilaran, Bohol, PHP Using the standard Agoda online system I filled the online form for dates of Sept 7-9 but in payment section of booking webpage both my cards although valid were refused ---- and no Booking number was issued - so as Agode denied my payment I had to close the webpage, then called the hotel direct and made booking myself by phone - same dates
However I now discover that a PAYMENT was taken from my BPI Amore pre-paid card # [protected] on that day the 16th Aug - the sum of 2, 633.82 PHP Pesos - which coincidentally is the exact amount of that booking. I have no confirmation and no booking number, please use the card number and find the payment Agoda system took from the account and the hotel denies any booking from Agoda in my name
This is the issue I wish to resolve - please locate this payment and refund to my account. Sincerely - Robert Coxon is my name and also the name on my card Agoda debited
All attempts to speak to anyone at Agoda without an ID number have failed therefore it is a fraud to take payment without service and deny me contact with Agoda representatives
amending a booking and ending up being charged twice for the booking
- I made a booking on the Agoda website
- I realized within a few minutes that I got the check-in date wrong which added an extra night to my booking
- I went back on the Agoda website and followed the on-screen instructions for amending my booking, including re-entering my credit card details.
- I then received an email from Agoda confirming the amended booking and the correct amount my credit card will be charged.
- When I checked in the hotel a week later I was informed by the hotel that I'd booked my room twice and they couldn't do anything about it.
- I contacted Agoda by e-mail and here is the gist of their answer:
"We would like to inform you that there is a additional charge for amending of dates from Aug 7-12, 2018 to Aug 8-13, 2018. Please note as per cancellation policy This booking is Non-Refundable and cannot be amended or modified., If you fail to arrive or cancel the booking, no refund will be given that is why you have an additional of GBP 171.72."
In other words, for a booking costing GBP 150 they arbitrarily charged me an extra GBP 171.72 (actually GBP 179 on my credit card statement>>>) for daring to modify my checking in date by 24 hours! Thank you Agoda!
I tried calling them but either I was kept waiting 20mns + until I hung up or the call dropped suddenly. The support department offers no help other than sending the same standard e-mail.
I've been an Agoda client for around 10 years with on average 5 bookings a year, never again!
Agoda is the worst company it has ever been my misfortune to trust
Agoda Reviews 0
If you represent Agoda, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Agoda
Agoda has a vast inventory of properties, ranging from budget-friendly options to luxurious five-star hotels. The platform offers competitive pricing and deals, making it an attractive option for travelers looking to save money on their accommodation expenses.
One of the standout features of Agoda is its extensive coverage of destinations. The platform covers over 200 countries and territories, making it a one-stop-shop for travelers looking to book accommodation in any part of the world. Agoda also offers multilingual support, making it easy for travelers to navigate the platform in their preferred language.
Agoda's user-friendly interface and intuitive search engine make it easy for travelers to find the perfect accommodation for their needs. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. This information helps travelers make informed decisions about where to stay.
Agoda also offers a loyalty program called Agoda Rewards, which allows travelers to earn points for every booking they make on the platform. These points can be redeemed for discounts on future bookings, making Agoda an attractive option for frequent travelers.
Overall, Agoda is a reliable and convenient platform for booking accommodation around the world. Its extensive coverage, competitive pricing, and user-friendly interface make it a top choice for travelers looking to book their next trip.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Agoda. Make it specific and clear, for example, "Incorrect Billing on Agoda Hotel Booking" or "Agoda Cancellation Refund Not Processed".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Agoda. Include key areas such as booking issues, customer service interactions, problems with accommodations, or billing discrepancies. Clearly describe the nature of the issue, including dates, locations, and any relevant booking details. If you attempted to resolve the issue with Agoda, outline the steps you took and the responses received. Explain how this issue has personally affected you, whether it be through financial loss, inconvenience, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as booking confirmations, correspondence with Agoda, receipts, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Agoda. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, compensation, or another form of resolution.
7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.
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Overview of Agoda complaint handling
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Agoda Contacts
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Agoda emailsreviews@agoda.com100%Confidence score: 100%Support
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Agoda address30 Cecil Street, Prudential Tower № 19-08, 049712, Singapore
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 22, 2024
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This is a complaint regarding a technological error on the account of a booking siteRecent comments about Agoda company
Breakfast included in the price stated..Crown Plaza Changi Airport SingaporeOur Commitment
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