Jetabroad
Reviews and Complaints

Don’t buy ticket with this agency,they stole my $2600.

I canceled the flight and the airline told me that they already gave the refund but this agency refused to give my money back.

They are scammers and they love keeping people hardworking earned money.

They don’t have time to talk with me about my situation and for them it is okay to lose $2600

I have been communicating with Jetabroad in relation to flights which were booked from Manchester, UK to Singapore.

On the day of travel on arrival at the airport I was advised that my booking had been cancelled. British Airways (flight operator) has now confirmed that this was due to Jetabroad not confirming all the details and therefore the booking was cancelled. I have been communicating via email however since this information from BA has been provided all communication has stopped and since email is the only method of communication it has been impossible to contact to gain a resolution to this issue.

As a result of this issue I lost over 24 hours of my trip including hotel room that was pre-paid and no longer used. In addition to this and the short notice this caused great amounts of stress (including this situation) so I would like to be reimbursed for the inconvenience caused by this company.

Lies and corruption. My flights were changed several times by the airline. I couldn’t change to a new flight with the airline since it was booked by Jetabroad (the airline refused to handle and directed me to the travel agency). Each and every time I asked for any support at all, Jetabroad charged me. Jetabroad charged me every time an airline changed my flight and I need them to address. Jetabroad is a scam and cares zero for the customer.

This is the worst agency i have ever known. After more than 3 weeks of purchasing the ticket, I received email that the flight was changed (change of 28hours of the flight) and also requesting from me to pay a fee even saying that the change is not from them but from the airlines! I replied to them that i don't want to change and keep the flight the same or slight change not 28 hours change! And even if i agree to what they propose i cant enter Italy cause my entry visa is with the same date of the ticket! Regretfully i have been emailing them for more than 3 times, submitting online form from yesterday but they didn't reply till this moment! and i have just less than 48 hours left for the flight.! I have tried contacting the airlines but they told me the ownership/authority is just with the agency, the airlines even told me that they confirmed the change without my prior approval! There is no way to contact support directly and there is no access to contact them via telephone. I need to discuss this issue immediately and no way to contact them except to wait for the reply. I highly do not recommend others to book flights through this agency. my booking number is ULRPOU and still don't know what to do (today is the 1st of June)- what annoyed me also is that my friends had the same case with another agency, but they changed a slight change (and OfCourse without any fee! and i am still waiting.

Booking ref/ LLCFCF/JAA9388
Flight 1 LHR to Seoul (completed)
Flight 2 Seoul to Bali (completed)
*Flight 3 Bali to Singapore (could not take flight due to Jetabroad booking error and not getting back to me) *
Flight 4 Singapore to LHR (completed)
-Took my money and didn’t get refund - gave false information
-bookings had wrong information
-got me stuck in a country with no flight even though I’d paid
-no contact and ignored emails
-I was £120 out of pocket booking a new flight because they gave me the wrong flight and ignored my email replies

I searched multi city flights via sky scanner (as I usually do) and the cheapest option came up as Jet Abroad. I had 3 flights booked and one being a transit on the same itinerary and I used the suggested flights from the company for the transit, Within a day of booking and paying thousands of pounds in full and receiving all flight confirmation and tickets from airlines, I received an email from jet abroad saying the transit flight I was taking has been cancelled and that I should pay them £50 to rebook another flight. (This is the same price as a brand-new ticket for this short first part of transit flight) I called the airline directly, who told me this flight hasn’t been cancelled.

I then replied to Jet abroad telling them this and they took days getting back to me telling me that the reason I received the mail was because actually the flight was too close to the connecting one. This was absolutely their fault and they refused to put me on an earlier flight unless I paid and they also never mentioned this was a self transfer either! Usually this comes up in red and says self transfer on the booking but it didn’t. I replied again saying I was not willing to pay a fee as I could get another flight elsewhere cheaper and they didn’t reply whatsoever, leaving me one day from the flight. Of course, I had to book another flight myself and still until this day didn’t hear a word from them. They sent me the same flight ticket, saying it was a new one!

Booked flights for my 18 year old daughter to travel to the Uk. Trying to change flights as she wants to return early. They take ages to respond, then palmed her off and has been stuck in Uk waiting for a month. Now blaming airline for the delay in a response and today replayed to me via messenger saying it’s due to Covid. It’s now 2023 how can they still use Covid as an excuse for terrible service

We booked flights to Europe prior to the pandemic in 2020. We obviously couldn’t fly and received a flight credit that ran out in 2022. We couldn’t use our flight credit due to health issues and requested a refund. 5 months later, still no refund, no communication. Jetabroard say it’s Qatar’s responsibility, Qatar say the the refund must be issued by Jetabroard. They do not respond.

booking reference/s: CIULBF

Jetboard reference: #GOI-281119

I have to resort coming here hoping it can help to solve my case.

I have booked a flight with Jetaboard in early 2020, obvioulsy with Covid, the Air New Zealand flights have been cancelled.

I managed to get a credit which could be used (according to their own policies) towards another Air New Zealand fare (can even change the origin), any fare or tax difference would simply be collected. Sounds all good.

I finally need to use my credit and I have now spent the week having some back-and-forth (only by email and it is impossible to talk to someone) leading nowhere.

I want to book a return flight from Hong Kong to Tahiti. I looked at the Jetaboard website and the Air New Zealand website to make my request. As you can see below the price ranged from HKD15k to HKD18k.

I sent to Jetaboard the exact details and they come back telling me I need to pay an HK13k on top of my current credit of HKD10k!

According to them there are no cheap fares available and the cost of the new flights is over AUD4,400, hence the high fare difference. I cannot even find this price on their website.

I replied to them by sending the screen capture of my research and the only reply I got if the following

For the flights and dates you have requested there is no cheaper fare, H class fare is the lowest booking class the airline has seats available on.

I am not sure if a robot read my email or a human being, as the screenshots clearly show cheaper fares than AUD4,400 do exist. Moreover, Air NZ mentions the S class and not the H class. From their website, it seems the H does not exist anymore.

In any case, I do not really understand what the issue is with the class here. I am allowed to book another flight and pay the difference in fare. The flights I want to book are more expensive so I just need to pay the difference. It is not like I want those flights for free.

But they are asking me to pay a price which is almost the same as what I could get from Air NZ directly.

I got another reply from a "bot" with the following:

For the flights and dates you have requested to Papeete there is no cheaper fare available with Air New Zealand as all the seats on the lower fares have sold out.

Once again, a lot of seats are still available in Economy for those flights at those dates.

Why should I change my dates when seats are still available at a cheaper price than what is in the initial offer?

I would agree to change something if the flights were not available, which is once again not the case.

I booked flights weeks ago and paid $1400

I then needed to change dates and add my son to the flight, they said it will cost me $1000 to do this which is absolutely appalling when on the virgin website their flights are way cheaper and that’s who I am flying with.

Jetabroad up their fees and change what they want with no consideration and when I told them how I felt they have stopped contact and it’s been over a week and I am meant to fly out in 2 weeks and nothing has been changed.

I wanted a refund they refused and they won’t help me now.

After making my final payment on company’s Google form, did not receive any confirmation or receipt. Five days later, requested E-ticket online but have yet to receive it. Now I’ve been sent a warning email about final payment with threat of losing deposit and ticket cancelled! Only telephone number for customer services in Australia is out of order.

Hi,

I am still waiting for my refund for the multi trip I booked on a flex plan. I made the full payment at the time of the booking (10.11.22) and cancelled on the same day due to a personal unavoidable circumstance. I have shared the receipts of the payments via email with Mark as well.

Please can someone respond to my recent email and provide me with the refund without delay.

Thanks.

Jetabroad sold me a return ticket from Melbourne to South America. I basically had to buy the entire fare again at the last minute, at either end. I lost $2500. What they sold me was stress and anxiety at the airport. When I couldn't board the outgoing flight, Jetabroad's Booking Change Coordinator (the only time her communication was swift, direct and comprehensive) responded to my email with lightning speed to offer me alternative for an additional $3000+! departing more than a week later, then when I turned this down, said she was handing over the ticket to Qantas, "so they can take over the ownership of your booking." Qantas was the main carrier for the flights in the booking, but it also included Latam and Avianca flights.

I had to buy a new fare from Qantas for the outgoing journey, but was confident the return flights would still be ok, as they all were displayed in Qantas' Manage My Booking, and I simply took Jetabroad's word that Qantas had taken over ownership. What a nasty surprise to arrive at Lima Airport to be told at the baggage check that I did not have a seat booked on the Latam flight Jetabroad had sold me, and that I could not board. This and the subsequent scramble to get home make my Jetabroad let-down by far the most stressful travel experience and most gigantic rip-off I have experienced in many years of travel. I had no problems or stress with the internal flights with local carriers I took within South America, but total disaster with this Sydney-based travel agency.

In trying to follow up on what exactly happened to my return ticket, it has been impossible to get a straight answer. All Jetabroad will say is that they can no longer see the booking in the system, and had no access to it from the moment it was "handed over." Jetabroad will not say what exactly they communicated to the airline, whether they liaised with Qantas' Agency Connect, and what happened to the non-Qantas flights in the ticket, the one thing they, as the agency who sold me the ticket, could have delivered me for what I paid them.

Most interestingly, Qantas denies the claim by Jetabroad's Booking Change Coordinator that they took over control of my ticket, and denies this is something they ever do with agency tickets.

For weeks now I have been going from airline to Jetabroad, Jetabroad to airline, each saying the other is responsible for any even partial, refund. At least Qantas will converse with me over the phone. Jetabroad will only respond to very specific and valid emailed (the only option to contact them) questions, at their leisure, with the same story that they can no longer view the booking, which Qantas denies it took ownership of. Their communication has been selectively indirect, and they only seem motivated to engage with the customer when offering an even more gigantic gouge.

How can a business sell you a ticket for over $2000 and then not know anything about it?

Bought our ticket via jetabroad website earlier this year-April. Few months later recieved an email from the airline that our flights date was change from Singapore-Seatle and its conflicting to our Sydney-Singapore flight. As per airline email, Jetabroad was informed and will contact us. However, no email receives from jetabroad so I emailed jetabroad for the alternative flight date but no answer.

I book my flight from jetaboard on 22nd October 2022. Once payment done, I received tax invoice immediately.

But Still haven’t got my E-tickets. I also called to emirates but they said your ticket hadn’t paid yet.

I email to jetboard too many times but still they haven’t issue my e-ticket.

If I will not get my e-ticket immediately then I going to file a complaint with the Australian Competition and Consumer Commission.

Booking reference: DQWKRE

I made a booking for return flight to NZ on 28/9

Unfortunately I found a name error immediately after booking, so I requested for name correction using the online form.

It has been nearly 1 month since the form submission, but I only received multiple emails about the ongoing contact with airline without concrete progress.

The flight would be in less than 2 weeks (5/11) and I wish to sort this

issue out with the company ASAP.

Thank you.

Hi, my name is Neel and I have booked flights for 5 passengers from singapore til Dubai and then Bengaluru to Singapore. Flight out is on the 9th Dec and return is on the 17th Dec. I asked for a name change on two passengers a week ago after calling SIA who said it wouldn’t be a problem but need the agency to do it. I have repeatedly emailed and used the form online, but have had barely a response other than to say it’s being worked on..

Booking reference: J97922D

Despite being charged for my flights when I made the booking 9 days ago, no e-tickets have been issue. Yesterday I missed one of my flights because when I went to the airport the airline had no record of my booking, even though Jetabroad had already charged me for it. In the end I had to pay for a full fare on a non-budget airline in order to arrive in Geneva on time. Tomorrow I will miss another flight if Jetabroad does not issue me my e-tickets.

If this issue is not immediately resolves then I am going to file a complaint with the Australian Competition and Consumer Commission.

I have been looking for a way to contact Jetabroad but I am unable to do this. I have split the costs of my payment in three and paid the second portion of this on the 5th October. I have the bank transfer statement to prove this and have completed the form they send. However, I have received a text stating that the payment has not gone through and is overdue. I am trying to find a way to email to talk to someone but I am unable to do this.

This is extremely stressful, why are there no ways to contact the company?! Can someone please contact me.

Tabassum Hoque

We paid for travel insurance through Jetabroad however the travel insurance policy certificate had not been sent through. There appears to be no way to contact Jetabroad. There is no online request form relating to travel insurance. No ph number, no email address. I messaged Jetabroad on Facebook and got a reply saying that I needed to use an online request form. My 16 yr old son is travelling in approx 24 hours time and I need to know that he has travel insurance. Our order confirmation says that “If you have purchased travel insurance, please ensure you have received and checked your policy certificate before you travel. Please contact us if you do not receive your insurance certificate. Jetabroad does not take responsibility for customers travelling without an insurance policy certificate.” We have no way of contacting Jetabroad to address this issue.