CB Travel and Vacations Agoda customer service

Agoda review: customer service 8

123444 of SG

Aug 19, 2011 5:58 am EDT

Resolved

Featured review

We booked a 4* hotel in Hong Kong for a certain date. However, the date was amended and Agoda's CSO made it clear that they will waived off the HKD600. However, few days later, an email sent by the Agoda CS team, requesting us to pay the HKD600. We called back to the CSupport team, and was told to void the email. However, upon check in, we were told to pay HKD600, upfront. (Which we do not, and suggested to check out, because the room we got wasnt exactly the kind of room we booked for.) We called up to CS Team and had a very bad service from their CSO V____. He kept interrupting everything we were trying to convey and was EXTREMELY rude. All we intend was to get a refund for the 1 night we didn't stay and an email stating that the HKD600 hasn't been charged to the c.card. However, he claimed that it's not their practise to email with matters like this. In the end, no refund, no email. And I have to wait 24-48 hours to check with the c.card company if I've been charged with HKD600. This service is definitely BAD, beyond any standards. If only, I could have recorded the whole convo with the CSO V____. This definitely their issue on miss-communication, and also not doing their work, right. It's very disappointing to come across this kind of service. Not only was it a hassle to keep calling international hotline but also, the hassle to keep repeating your story to get the whole scene straight. VERY upsetting. Expected better.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

8 comments

Add a comment

Michael lavell

Burlington, CA

1 comments

Michael lavell of Burlington, CA

Dec 05, 2011 11:16 pm EST

Hi
I made reservation through Agoda for 4 nights at Vibe hotel Rushcutter in Sydney Australia.The dates Tue 28 Feb 2012 - Sat 03 Mar 2012, I received booking details, and customer reference number which is [protected] but no voucher for which i have to present when checking in the hotel.The amount as been paid in full by Visa, Please forward the hotel voucher as soon as possible
. Yours Michael Lavell

mandalin indriati

1 comments

mandalin indriati of ID

Feb 24, 2012 9:41 am EST

dear agoda...can you resend my reservation voucher (first world 17 - 20 juni order by: mandalin indriati with no referensi [protected]) and (corus hotel 20-21 juni order by:hoo harto with no referensi [protected]) if you have trouble with my email you can resend my resevation voucher with the other email... mandalin_indriati@yahoo.com I'm trust agoda will make enjoy they klien...thank u

AHMAD NADZARI MD ISA

1 comments

AHMAD NADZARI MD ISA of MY

Sep 12, 2012 4:40 pm EDT

dear Agoda, I have made a hotel booking at An Tam Hotel, Ho Chi Minh City from 30 Nov till 2 Dec 12 (2 days) but still have not receive your hotel voucher. My booking reference: [protected]. From Ahmad Nadzari Md Isa email : anadzari@gmail.com (Malaysia). TQ

Dr.Prabhu

1 comments

Dr.Prabhu of IN

Sep 28, 2013 8:15 pm EDT

Verified customer

With reference to your booking ID [protected] as detailed below:

Hotel: Baiyoke Sky Hotel
Room Type: Deluxe Space Zone With Breakfast
City/Country: Bangkok/Thailand
Arrival: September 28, 2013

list of complaint
1) As I entered the room it was smelling really Bad

2) The carpet was torn and I could see dampness on carpet

3) Safe locker was not working and they couldn't fix after 2 hr try
4) Bath room was too small and Smelling

5) Sofa was torn an shabby

6 ) Bed was torn at the corner

I was really disappointed with the Hotel I hardly stayed for 4 hours .
Sir when I was checking out the Hotel people asked me what I am checking out, I explained them all the complaint. They didn't respond. I even asked for the checkout recept they didn't give me .Sir I request Agoda people please visit this hotel personally and see the situation of the room . It was looking like cattle class, I am sorry to say this .
I have also send the n number of photograph of the hotel .I have booked my room under non refundable, that doesn't mean that I have to stay in the room in this condition . I will be thank full if you can help me to refund the amount .

Thank you
Mr Shrikanth

P Cunningham

Doncaster, GB

1 comments

P Cunningham of Doncaster, GB

Dec 06, 2013 11:02 pm EST

Verified customer

I have booked 4 hotels this trip with Agoda, I only received one hotel voucher; this after several emails and resend requests. Customer services has refused to answer any of my complaints or give me details of who I can escalate my complaints to. They just keep saying it's been sent!

P Cunningham.

Tesy

2 comments

Tesy of PH

Aug 12, 2015 7:27 pm EDT

Verified customer

Yes I agree to what was happening in my booking. Lets say I made a mistake on the dates but I made correction on the same day I booked the wrong date, the Customer service replied that it will take them 48 hours to correct it and that they will notify us. Its been 72 hours already and no notification received. Upon reading all the complaints I fear that my concern was not addressed soonest possible time.

To agoda, my booking was for Go Hotel to Iloilo, Philippines correcting period of stay from Aug. 19-20, 2015 to August 18-20, 2015 for 5 rooms
I was billed almost Php. 12, 000.00 in my credit card. Please confirm my corrected booking. ASAP. Booking reference # [protected] under the name of Mr. Rex Ado. Kindly reply ASAP

Goose62

1 comments

Goose62 of AU

Jul 25, 2016 4:34 am EDT

Verified customer

Left 3 messages ( 1 email) and 1 voicemail message - customer servoce at Agoda have not returned calls. Website says message wil be responded to in 24 hours - now 72 hours!

Simple matter of receiving emails to confirm accomodation bookings - standard response is that email has gone to your spam folder but have alraedy checked.

Dexter Acar

1 comments

Dexter Acar of US

Dec 21, 2020 5:49 am EST

Hi booked a hotel in Agoda but it turned out that the hotel is non-refundable and the hotel is closed until further noticed. I have been searching a lot of their customer service number so as I can call to an agent about the said issue. I cancelled it via live chat and it was cancelled unfortunately the email says we will be deducted of the said cancellation of booking and cancellation fee. How was that possible when in fact the hotel is closed. Why Agoda posted that if the hotel is closed? I need your help on this matter.

Agoda - Reservation 230

Agoda - you cannot update your personal info with agoda 18

Resolved

Agoda - payment taken but no booking! 17

Agoda - Cancellation policy 7

Agoda - fraud 4

Resolved

Agoda - Hotel room

Agoda - voucher gift card

Agoda - Hotel booking

Agoda - unfair charges 1

Resolved

Agoda - meal options

View all Agoda reviews and complaints

Agoda Contacts

Agoda phone numbers

+65 63 297 537
+65 63 297 537

Click up if you have successfully reached Agoda by calling +65 63 297 537 phone number 209 209 users reported that they have successfully reached Agoda by calling +65 63 297 537 phone number Click down if you have unsuccessfully reached Agoda by calling +65 63 297 537 phone number 262 262 users reported that they have UNsuccessfully reached Agoda by calling +65 63 297 537 phone number

Singapore

+1 (866) 656-8207
+1 (866) 656-8207

Click up if you have successfully reached Agoda by calling +1 (866) 656-8207 phone number 11 11 users reported that they have successfully reached Agoda by calling +1 (866) 656-8207 phone number Click down if you have unsuccessfully reached Agoda by calling +1 (866) 656-8207 phone number 43 43 users reported that they have UNsuccessfully reached Agoda by calling +1 (866) 656-8207 phone number

United States

+1 (416) 216-4151
+1 (416) 216-4151

Click up if you have successfully reached Agoda by calling +1 (416) 216-4151 phone number 1 1 users reported that they have successfully reached Agoda by calling +1 (416) 216-4151 phone number Click down if you have unsuccessfully reached Agoda by calling +1 (416) 216-4151 phone number 0 0 users reported that they have UNsuccessfully reached Agoda by calling +1 (416) 216-4151 phone number

100%
Confidence score

Canada

+44 203 027 7900
+44 203 027 7900

Click up if you have successfully reached Agoda by calling +44 203 027 7900 phone number 30 30 users reported that they have successfully reached Agoda by calling +44 203 027 7900 phone number Click down if you have unsuccessfully reached Agoda by calling +44 203 027 7900 phone number 55 55 users reported that they have UNsuccessfully reached Agoda by calling +44 203 027 7900 phone number

United Kingdom

+61 280 662 868
+61 280 662 868

Click up if you have successfully reached Agoda by calling +61 280 662 868 phone number 47 47 users reported that they have successfully reached Agoda by calling +61 280 662 868 phone number Click down if you have unsuccessfully reached Agoda by calling +61 280 662 868 phone number 86 86 users reported that they have UNsuccessfully reached Agoda by calling +61 280 662 868 phone number

Australia

+64 93 391 656
+64 93 391 656

Click up if you have successfully reached Agoda by calling +64 93 391 656 phone number 8 8 users reported that they have successfully reached Agoda by calling +64 93 391 656 phone number Click down if you have unsuccessfully reached Agoda by calling +64 93 391 656 phone number 10 10 users reported that they have UNsuccessfully reached Agoda by calling +64 93 391 656 phone number

New Zealand

+43 720 380 085
+43 720 380 085

Click up if you have successfully reached Agoda by calling +43 720 380 085 phone number 2 2 users reported that they have successfully reached Agoda by calling +43 720 380 085 phone number Click down if you have unsuccessfully reached Agoda by calling +43 720 380 085 phone number 3 3 users reported that they have UNsuccessfully reached Agoda by calling +43 720 380 085 phone number

Austria

+32 26 200 818
+32 26 200 818

Click up if you have successfully reached Agoda by calling +32 26 200 818 phone number 4 4 users reported that they have successfully reached Agoda by calling +32 26 200 818 phone number Click down if you have unsuccessfully reached Agoda by calling +32 26 200 818 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +32 26 200 818 phone number

Belgium

+33 185 148 161
+33 185 148 161

Click up if you have successfully reached Agoda by calling +33 185 148 161 phone number 1 1 users reported that they have successfully reached Agoda by calling +33 185 148 161 phone number Click down if you have unsuccessfully reached Agoda by calling +33 185 148 161 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +33 185 148 161 phone number

France

+36 14 292 234
+36 14 292 234

Click up if you have successfully reached Agoda by calling +36 14 292 234 phone number 1 1 users reported that they have successfully reached Agoda by calling +36 14 292 234 phone number Click down if you have unsuccessfully reached Agoda by calling +36 14 292 234 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +36 14 292 234 phone number

Hungary

+49 698 679 9066
+49 698 679 9066

Click up if you have successfully reached Agoda by calling +49 698 679 9066 phone number 7 7 users reported that they have successfully reached Agoda by calling +49 698 679 9066 phone number Click down if you have unsuccessfully reached Agoda by calling +49 698 679 9066 phone number 14 14 users reported that they have UNsuccessfully reached Agoda by calling +49 698 679 9066 phone number

Germany

+972 722 713 343
+972 722 713 343

Click up if you have successfully reached Agoda by calling +972 722 713 343 phone number 6 6 users reported that they have successfully reached Agoda by calling +972 722 713 343 phone number Click down if you have unsuccessfully reached Agoda by calling +972 722 713 343 phone number 8 8 users reported that they have UNsuccessfully reached Agoda by calling +972 722 713 343 phone number

Israel

+39 238 591 359
+39 238 591 359

Click up if you have successfully reached Agoda by calling +39 238 591 359 phone number 5 5 users reported that they have successfully reached Agoda by calling +39 238 591 359 phone number Click down if you have unsuccessfully reached Agoda by calling +39 238 591 359 phone number 6 6 users reported that they have UNsuccessfully reached Agoda by calling +39 238 591 359 phone number

Italy

+351 210 609 454
+351 210 609 454

Click up if you have successfully reached Agoda by calling +351 210 609 454 phone number 0 0 users reported that they have successfully reached Agoda by calling +351 210 609 454 phone number Click down if you have unsuccessfully reached Agoda by calling +351 210 609 454 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +351 210 609 454 phone number

Portugal

+7 495 705 9247
+7 495 705 9247

Click up if you have successfully reached Agoda by calling +7 495 705 9247 phone number 3 3 users reported that they have successfully reached Agoda by calling +7 495 705 9247 phone number Click down if you have unsuccessfully reached Agoda by calling +7 495 705 9247 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +7 495 705 9247 phone number

Russia

+34 917 547 020
+34 917 547 020

Click up if you have successfully reached Agoda by calling +34 917 547 020 phone number 4 4 users reported that they have successfully reached Agoda by calling +34 917 547 020 phone number Click down if you have unsuccessfully reached Agoda by calling +34 917 547 020 phone number 11 11 users reported that they have UNsuccessfully reached Agoda by calling +34 917 547 020 phone number

Spain

+41 315 479 055
+41 315 479 055

Click up if you have successfully reached Agoda by calling +41 315 479 055 phone number 3 3 users reported that they have successfully reached Agoda by calling +41 315 479 055 phone number Click down if you have unsuccessfully reached Agoda by calling +41 315 479 055 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +41 315 479 055 phone number

Switzerland

+973 16 196 662
+973 16 196 662

Click up if you have successfully reached Agoda by calling +973 16 196 662 phone number 4 4 users reported that they have successfully reached Agoda by calling +973 16 196 662 phone number Click down if you have unsuccessfully reached Agoda by calling +973 16 196 662 phone number 6 6 users reported that they have UNsuccessfully reached Agoda by calling +973 16 196 662 phone number

Bahrain

+86 400 821 8877
+86 400 821 8877

Click up if you have successfully reached Agoda by calling +86 400 821 8877 phone number 3 3 users reported that they have successfully reached Agoda by calling +86 400 821 8877 phone number Click down if you have unsuccessfully reached Agoda by calling +86 400 821 8877 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +86 400 821 8877 phone number

China

+852 30 711 201
+852 30 711 201

Click up if you have successfully reached Agoda by calling +852 30 711 201 phone number 8 8 users reported that they have successfully reached Agoda by calling +852 30 711 201 phone number Click down if you have unsuccessfully reached Agoda by calling +852 30 711 201 phone number 21 21 users reported that they have UNsuccessfully reached Agoda by calling +852 30 711 201 phone number

Hong Kong

+91 226 101 4585
+91 226 101 4585

Click up if you have successfully reached Agoda by calling +91 226 101 4585 phone number 113 113 users reported that they have successfully reached Agoda by calling +91 226 101 4585 phone number Click down if you have unsuccessfully reached Agoda by calling +91 226 101 4585 phone number 216 216 users reported that they have UNsuccessfully reached Agoda by calling +91 226 101 4585 phone number

India

+62 212 188 9001
+62 212 188 9001

Click up if you have successfully reached Agoda by calling +62 212 188 9001 phone number 14 14 users reported that they have successfully reached Agoda by calling +62 212 188 9001 phone number Click down if you have unsuccessfully reached Agoda by calling +62 212 188 9001 phone number 25 25 users reported that they have UNsuccessfully reached Agoda by calling +62 212 188 9001 phone number

Indonesia

+81 357 679 333
+81 357 679 333

Click up if you have successfully reached Agoda by calling +81 357 679 333 phone number 6 6 users reported that they have successfully reached Agoda by calling +81 357 679 333 phone number Click down if you have unsuccessfully reached Agoda by calling +81 357 679 333 phone number 11 11 users reported that they have UNsuccessfully reached Agoda by calling +81 357 679 333 phone number

Japan

+853 62 625 205
+853 62 625 205

Click up if you have successfully reached Agoda by calling +853 62 625 205 phone number 4 4 users reported that they have successfully reached Agoda by calling +853 62 625 205 phone number Click down if you have unsuccessfully reached Agoda by calling +853 62 625 205 phone number 7 7 users reported that they have UNsuccessfully reached Agoda by calling +853 62 625 205 phone number

Macao

+60 320 531 869
+60 320 531 869

Click up if you have successfully reached Agoda by calling +60 320 531 869 phone number 119 119 users reported that they have successfully reached Agoda by calling +60 320 531 869 phone number Click down if you have unsuccessfully reached Agoda by calling +60 320 531 869 phone number 55 55 users reported that they have UNsuccessfully reached Agoda by calling +60 320 531 869 phone number

37%
Confidence score

Malaysia

+968 80 074 317
+968 80 074 317

Click up if you have successfully reached Agoda by calling +968 80 074 317 phone number 0 0 users reported that they have successfully reached Agoda by calling +968 80 074 317 phone number Click down if you have unsuccessfully reached Agoda by calling +968 80 074 317 phone number 0 0 users reported that they have UNsuccessfully reached Agoda by calling +968 80 074 317 phone number

Oman

+63 22 469 092
+63 22 469 092

Click up if you have successfully reached Agoda by calling +63 22 469 092 phone number 101 101 users reported that they have successfully reached Agoda by calling +63 22 469 092 phone number Click down if you have unsuccessfully reached Agoda by calling +63 22 469 092 phone number 78 78 users reported that they have UNsuccessfully reached Agoda by calling +63 22 469 092 phone number

13%
Confidence score

Philippines

+966 115 108 738
+966 115 108 738

Click up if you have successfully reached Agoda by calling +966 115 108 738 phone number 18 18 users reported that they have successfully reached Agoda by calling +966 115 108 738 phone number Click down if you have unsuccessfully reached Agoda by calling +966 115 108 738 phone number 18 18 users reported that they have UNsuccessfully reached Agoda by calling +966 115 108 738 phone number

Saudi Arabia

+27 118 446 064
+27 118 446 064

Click up if you have successfully reached Agoda by calling +27 118 446 064 phone number 12 12 users reported that they have successfully reached Agoda by calling +27 118 446 064 phone number Click down if you have unsuccessfully reached Agoda by calling +27 118 446 064 phone number 45 45 users reported that they have UNsuccessfully reached Agoda by calling +27 118 446 064 phone number

South Africa

+82 260 222 443
+82 260 222 443

Click up if you have successfully reached Agoda by calling +82 260 222 443 phone number 4 4 users reported that they have successfully reached Agoda by calling +82 260 222 443 phone number Click down if you have unsuccessfully reached Agoda by calling +82 260 222 443 phone number 8 8 users reported that they have UNsuccessfully reached Agoda by calling +82 260 222 443 phone number

South Korea

+886 287 231 285
+886 287 231 285

Click up if you have successfully reached Agoda by calling +886 287 231 285 phone number 4 4 users reported that they have successfully reached Agoda by calling +886 287 231 285 phone number Click down if you have unsuccessfully reached Agoda by calling +886 287 231 285 phone number 9 9 users reported that they have UNsuccessfully reached Agoda by calling +886 287 231 285 phone number

Taiwan

+66 20 164 106
+66 20 164 106

Click up if you have successfully reached Agoda by calling +66 20 164 106 phone number 12 12 users reported that they have successfully reached Agoda by calling +66 20 164 106 phone number Click down if you have unsuccessfully reached Agoda by calling +66 20 164 106 phone number 19 19 users reported that they have UNsuccessfully reached Agoda by calling +66 20 164 106 phone number

Thailand

+84 284 458 2393
+84 284 458 2393

Click up if you have successfully reached Agoda by calling +84 284 458 2393 phone number 9 9 users reported that they have successfully reached Agoda by calling +84 284 458 2393 phone number Click down if you have unsuccessfully reached Agoda by calling +84 284 458 2393 phone number 16 16 users reported that they have UNsuccessfully reached Agoda by calling +84 284 458 2393 phone number

Vietnam

+971 43 197 490
+971 43 197 490

Click up if you have successfully reached Agoda by calling +971 43 197 490 phone number 19 19 users reported that they have successfully reached Agoda by calling +971 43 197 490 phone number Click down if you have unsuccessfully reached Agoda by calling +971 43 197 490 phone number 33 33 users reported that they have UNsuccessfully reached Agoda by calling +971 43 197 490 phone number

UAE

+55 114 280 5290
+55 114 280 5290

Click up if you have successfully reached Agoda by calling +55 114 280 5290 phone number 3 3 users reported that they have successfully reached Agoda by calling +55 114 280 5290 phone number Click down if you have unsuccessfully reached Agoda by calling +55 114 280 5290 phone number 11 11 users reported that they have UNsuccessfully reached Agoda by calling +55 114 280 5290 phone number

Brazil

More phone numbers

Agoda emails

reviews@agoda.com

100%
Confidence score: 100%

Support

Agoda address

30 Cecil Street, Prudential Tower № 19-08, 049712, Singapore

Agoda social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024