Agoda review: No booking number provided to email and wrongly charged to credit card three days after

Dear Sir/Madam,

Good afternoon.

I did call the Agoda Customer Service Centre to assist on the matter.

During that time, I was helping my sister to book their hotel room.

During the first time (on 17/08/2023), I did not login to Agoda, I book the hotel as a Guest. And my sister's credit card was charged RM536.68 on 20/08/2023.

Unfortunately, we did not receive the booking number/reference, so we expected the booking was not successful and any charges will be refund.

So, on 18 August 2023, we booked again. But this time, I did login using my Gmail before I made any booking. And we did receive the booking number.

For now, we are aware that the first booking that we made, was charged but not yet refunded back to us. So we are requesting a refund for the failed booking we made during the first time, which is RM 536.68.

You also may check on your system for below two emails where no booking sent for RM536.68.

1. [protected]@hotmail.com

2. [protected]@gmail.com

You may refer to the file attached, we were wrongly charged at RM 536.68.

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