Menu
For Business Write a review File a complaint
CB Travel and Vacations Agoda No clear instructions on how to change my credit card so that I can pay hotels that urgently need me to pay my fees
Agoda

Agoda review: No clear instructions on how to change my credit card so that I can pay hotels that urgently need me to pay my fees

S
Author of the review
11:36 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

[12:00, 30/11/2023] Susanna KWAN: Re: Confirmation for Booking ID # [protected] Check-in 12/14/23 : I need to pay with my new credit card.

[12:00, 30/11/2023] Susanna KWAN: Dear Agoda,

My registered credit card (ending 5202) with you was lost 2 months ago and now I use a new credit card to make all payments for my travels. As you know, I am your VIP client, yet I could get no help but robot replies from your Agoda web when I ask to change my credit card, so that payment for many upcoming nights of hotel in Portugal that I booked for my upcoming Xmas 2023 holiday.

Can you send me some help so that I could change my credit card payment details? This is urgent as, some of my booked hotels would already start charging me in early Dec 2023.

And below is one of the hotel which I booked which requires payment by 7 Dec 2023. I expect a reply within 48 hours from you. I also copied this complaint to Agoda CS hoping I could get an earlier feedback, as your robot failed to walk me through how to pay for my hotels which fees are pending urgently.

Regards,

Susanna KWAN (852-[protected])

Claimed loss: I need help asap and within 48 hours as to how to change my credit card details at Agoda.

Desired outcome: I need help asap and within 48 hours as to how to change my credit card details at Agoda.

0 comments
Add a comment

More Agoda reviews & complaints

Agoda - you cannot update your personal info with agoda 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Agoda - fraud 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Agoda - unfair charges 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Agoda Contacts

  2. Agoda phone numbers
    +65 63 297 537
    +65 63 297 537
    Click up if you have successfully reached Agoda by calling +65 63 297 537 phone number 209 209 users reported that they have successfully reached Agoda by calling +65 63 297 537 phone number Click down if you have unsuccessfully reached Agoda by calling +65 63 297 537 phone number 262 262 users reported that they have UNsuccessfully reached Agoda by calling +65 63 297 537 phone number
    Singapore
    +1 (866) 656-8207
    +1 (866) 656-8207
    Click up if you have successfully reached Agoda by calling +1 (866) 656-8207 phone number 11 11 users reported that they have successfully reached Agoda by calling +1 (866) 656-8207 phone number Click down if you have unsuccessfully reached Agoda by calling +1 (866) 656-8207 phone number 43 43 users reported that they have UNsuccessfully reached Agoda by calling +1 (866) 656-8207 phone number
    United States
    +1 (416) 216-4151
    +1 (416) 216-4151
    Click up if you have successfully reached Agoda by calling +1 (416) 216-4151 phone number 1 1 users reported that they have successfully reached Agoda by calling +1 (416) 216-4151 phone number Click down if you have unsuccessfully reached Agoda by calling +1 (416) 216-4151 phone number 0 0 users reported that they have UNsuccessfully reached Agoda by calling +1 (416) 216-4151 phone number
    100%
    Confidence score
    Canada
    +44 203 027 7900
    +44 203 027 7900
    Click up if you have successfully reached Agoda by calling +44 203 027 7900 phone number 30 30 users reported that they have successfully reached Agoda by calling +44 203 027 7900 phone number Click down if you have unsuccessfully reached Agoda by calling +44 203 027 7900 phone number 55 55 users reported that they have UNsuccessfully reached Agoda by calling +44 203 027 7900 phone number
    United Kingdom
    +61 280 662 868
    +61 280 662 868
    Click up if you have successfully reached Agoda by calling +61 280 662 868 phone number 47 47 users reported that they have successfully reached Agoda by calling +61 280 662 868 phone number Click down if you have unsuccessfully reached Agoda by calling +61 280 662 868 phone number 86 86 users reported that they have UNsuccessfully reached Agoda by calling +61 280 662 868 phone number
    Australia
    +64 93 391 656
    +64 93 391 656
    Click up if you have successfully reached Agoda by calling +64 93 391 656 phone number 8 8 users reported that they have successfully reached Agoda by calling +64 93 391 656 phone number Click down if you have unsuccessfully reached Agoda by calling +64 93 391 656 phone number 10 10 users reported that they have UNsuccessfully reached Agoda by calling +64 93 391 656 phone number
    New Zealand
    +43 720 380 085
    +43 720 380 085
    Click up if you have successfully reached Agoda by calling +43 720 380 085 phone number 2 2 users reported that they have successfully reached Agoda by calling +43 720 380 085 phone number Click down if you have unsuccessfully reached Agoda by calling +43 720 380 085 phone number 3 3 users reported that they have UNsuccessfully reached Agoda by calling +43 720 380 085 phone number
    Austria
    +32 26 200 818
    +32 26 200 818
    Click up if you have successfully reached Agoda by calling +32 26 200 818 phone number 4 4 users reported that they have successfully reached Agoda by calling +32 26 200 818 phone number Click down if you have unsuccessfully reached Agoda by calling +32 26 200 818 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +32 26 200 818 phone number
    Belgium
    +33 185 148 161
    +33 185 148 161
    Click up if you have successfully reached Agoda by calling +33 185 148 161 phone number 1 1 users reported that they have successfully reached Agoda by calling +33 185 148 161 phone number Click down if you have unsuccessfully reached Agoda by calling +33 185 148 161 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +33 185 148 161 phone number
    France
    +36 14 292 234
    +36 14 292 234
    Click up if you have successfully reached Agoda by calling +36 14 292 234 phone number 1 1 users reported that they have successfully reached Agoda by calling +36 14 292 234 phone number Click down if you have unsuccessfully reached Agoda by calling +36 14 292 234 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +36 14 292 234 phone number
    Hungary
    +49 698 679 9066
    +49 698 679 9066
    Click up if you have successfully reached Agoda by calling +49 698 679 9066 phone number 7 7 users reported that they have successfully reached Agoda by calling +49 698 679 9066 phone number Click down if you have unsuccessfully reached Agoda by calling +49 698 679 9066 phone number 14 14 users reported that they have UNsuccessfully reached Agoda by calling +49 698 679 9066 phone number
    Germany
    +972 722 713 343
    +972 722 713 343
    Click up if you have successfully reached Agoda by calling +972 722 713 343 phone number 6 6 users reported that they have successfully reached Agoda by calling +972 722 713 343 phone number Click down if you have unsuccessfully reached Agoda by calling +972 722 713 343 phone number 8 8 users reported that they have UNsuccessfully reached Agoda by calling +972 722 713 343 phone number
    Israel
    +39 238 591 359
    +39 238 591 359
    Click up if you have successfully reached Agoda by calling +39 238 591 359 phone number 5 5 users reported that they have successfully reached Agoda by calling +39 238 591 359 phone number Click down if you have unsuccessfully reached Agoda by calling +39 238 591 359 phone number 6 6 users reported that they have UNsuccessfully reached Agoda by calling +39 238 591 359 phone number
    Italy
    +351 210 609 454
    +351 210 609 454
    Click up if you have successfully reached Agoda by calling +351 210 609 454 phone number 0 0 users reported that they have successfully reached Agoda by calling +351 210 609 454 phone number Click down if you have unsuccessfully reached Agoda by calling +351 210 609 454 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +351 210 609 454 phone number
    Portugal
    +7 495 705 9247
    +7 495 705 9247
    Click up if you have successfully reached Agoda by calling +7 495 705 9247 phone number 3 3 users reported that they have successfully reached Agoda by calling +7 495 705 9247 phone number Click down if you have unsuccessfully reached Agoda by calling +7 495 705 9247 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +7 495 705 9247 phone number
    Russia
    +34 917 547 020
    +34 917 547 020
    Click up if you have successfully reached Agoda by calling +34 917 547 020 phone number 4 4 users reported that they have successfully reached Agoda by calling +34 917 547 020 phone number Click down if you have unsuccessfully reached Agoda by calling +34 917 547 020 phone number 11 11 users reported that they have UNsuccessfully reached Agoda by calling +34 917 547 020 phone number
    Spain
    +41 315 479 055
    +41 315 479 055
    Click up if you have successfully reached Agoda by calling +41 315 479 055 phone number 3 3 users reported that they have successfully reached Agoda by calling +41 315 479 055 phone number Click down if you have unsuccessfully reached Agoda by calling +41 315 479 055 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +41 315 479 055 phone number
    Switzerland
    +973 16 196 662
    +973 16 196 662
    Click up if you have successfully reached Agoda by calling +973 16 196 662 phone number 4 4 users reported that they have successfully reached Agoda by calling +973 16 196 662 phone number Click down if you have unsuccessfully reached Agoda by calling +973 16 196 662 phone number 6 6 users reported that they have UNsuccessfully reached Agoda by calling +973 16 196 662 phone number
    Bahrain
    +86 400 821 8877
    +86 400 821 8877
    Click up if you have successfully reached Agoda by calling +86 400 821 8877 phone number 3 3 users reported that they have successfully reached Agoda by calling +86 400 821 8877 phone number Click down if you have unsuccessfully reached Agoda by calling +86 400 821 8877 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +86 400 821 8877 phone number
    China
    +852 30 711 201
    +852 30 711 201
    Click up if you have successfully reached Agoda by calling +852 30 711 201 phone number 8 8 users reported that they have successfully reached Agoda by calling +852 30 711 201 phone number Click down if you have unsuccessfully reached Agoda by calling +852 30 711 201 phone number 21 21 users reported that they have UNsuccessfully reached Agoda by calling +852 30 711 201 phone number
    Hong Kong
    +91 226 101 4585
    +91 226 101 4585
    Click up if you have successfully reached Agoda by calling +91 226 101 4585 phone number 113 113 users reported that they have successfully reached Agoda by calling +91 226 101 4585 phone number Click down if you have unsuccessfully reached Agoda by calling +91 226 101 4585 phone number 216 216 users reported that they have UNsuccessfully reached Agoda by calling +91 226 101 4585 phone number
    India
    +62 212 188 9001
    +62 212 188 9001
    Click up if you have successfully reached Agoda by calling +62 212 188 9001 phone number 14 14 users reported that they have successfully reached Agoda by calling +62 212 188 9001 phone number Click down if you have unsuccessfully reached Agoda by calling +62 212 188 9001 phone number 25 25 users reported that they have UNsuccessfully reached Agoda by calling +62 212 188 9001 phone number
    Indonesia
    +81 357 679 333
    +81 357 679 333
    Click up if you have successfully reached Agoda by calling +81 357 679 333 phone number 6 6 users reported that they have successfully reached Agoda by calling +81 357 679 333 phone number Click down if you have unsuccessfully reached Agoda by calling +81 357 679 333 phone number 11 11 users reported that they have UNsuccessfully reached Agoda by calling +81 357 679 333 phone number
    Japan
    +853 62 625 205
    +853 62 625 205
    Click up if you have successfully reached Agoda by calling +853 62 625 205 phone number 4 4 users reported that they have successfully reached Agoda by calling +853 62 625 205 phone number Click down if you have unsuccessfully reached Agoda by calling +853 62 625 205 phone number 7 7 users reported that they have UNsuccessfully reached Agoda by calling +853 62 625 205 phone number
    Macao
    +60 320 531 869
    +60 320 531 869
    Click up if you have successfully reached Agoda by calling +60 320 531 869 phone number 119 119 users reported that they have successfully reached Agoda by calling +60 320 531 869 phone number Click down if you have unsuccessfully reached Agoda by calling +60 320 531 869 phone number 55 55 users reported that they have UNsuccessfully reached Agoda by calling +60 320 531 869 phone number
    37%
    Confidence score
    Malaysia
    +968 80 074 317
    +968 80 074 317
    Click up if you have successfully reached Agoda by calling +968 80 074 317 phone number 0 0 users reported that they have successfully reached Agoda by calling +968 80 074 317 phone number Click down if you have unsuccessfully reached Agoda by calling +968 80 074 317 phone number 0 0 users reported that they have UNsuccessfully reached Agoda by calling +968 80 074 317 phone number
    Oman
    +63 22 469 092
    +63 22 469 092
    Click up if you have successfully reached Agoda by calling +63 22 469 092 phone number 101 101 users reported that they have successfully reached Agoda by calling +63 22 469 092 phone number Click down if you have unsuccessfully reached Agoda by calling +63 22 469 092 phone number 78 78 users reported that they have UNsuccessfully reached Agoda by calling +63 22 469 092 phone number
    13%
    Confidence score
    Philippines
    +966 115 108 738
    +966 115 108 738
    Click up if you have successfully reached Agoda by calling +966 115 108 738 phone number 18 18 users reported that they have successfully reached Agoda by calling +966 115 108 738 phone number Click down if you have unsuccessfully reached Agoda by calling +966 115 108 738 phone number 18 18 users reported that they have UNsuccessfully reached Agoda by calling +966 115 108 738 phone number
    Saudi Arabia
    +27 118 446 064
    +27 118 446 064
    Click up if you have successfully reached Agoda by calling +27 118 446 064 phone number 12 12 users reported that they have successfully reached Agoda by calling +27 118 446 064 phone number Click down if you have unsuccessfully reached Agoda by calling +27 118 446 064 phone number 45 45 users reported that they have UNsuccessfully reached Agoda by calling +27 118 446 064 phone number
    South Africa
    +82 260 222 443
    +82 260 222 443
    Click up if you have successfully reached Agoda by calling +82 260 222 443 phone number 4 4 users reported that they have successfully reached Agoda by calling +82 260 222 443 phone number Click down if you have unsuccessfully reached Agoda by calling +82 260 222 443 phone number 8 8 users reported that they have UNsuccessfully reached Agoda by calling +82 260 222 443 phone number
    South Korea
    +886 287 231 285
    +886 287 231 285
    Click up if you have successfully reached Agoda by calling +886 287 231 285 phone number 4 4 users reported that they have successfully reached Agoda by calling +886 287 231 285 phone number Click down if you have unsuccessfully reached Agoda by calling +886 287 231 285 phone number 9 9 users reported that they have UNsuccessfully reached Agoda by calling +886 287 231 285 phone number
    Taiwan
    +66 20 164 106
    +66 20 164 106
    Click up if you have successfully reached Agoda by calling +66 20 164 106 phone number 12 12 users reported that they have successfully reached Agoda by calling +66 20 164 106 phone number Click down if you have unsuccessfully reached Agoda by calling +66 20 164 106 phone number 19 19 users reported that they have UNsuccessfully reached Agoda by calling +66 20 164 106 phone number
    Thailand
    +84 284 458 2393
    +84 284 458 2393
    Click up if you have successfully reached Agoda by calling +84 284 458 2393 phone number 9 9 users reported that they have successfully reached Agoda by calling +84 284 458 2393 phone number Click down if you have unsuccessfully reached Agoda by calling +84 284 458 2393 phone number 16 16 users reported that they have UNsuccessfully reached Agoda by calling +84 284 458 2393 phone number
    Vietnam
    +971 43 197 490
    +971 43 197 490
    Click up if you have successfully reached Agoda by calling +971 43 197 490 phone number 19 19 users reported that they have successfully reached Agoda by calling +971 43 197 490 phone number Click down if you have unsuccessfully reached Agoda by calling +971 43 197 490 phone number 33 33 users reported that they have UNsuccessfully reached Agoda by calling +971 43 197 490 phone number
    UAE
    +55 114 280 5290
    +55 114 280 5290
    Click up if you have successfully reached Agoda by calling +55 114 280 5290 phone number 3 3 users reported that they have successfully reached Agoda by calling +55 114 280 5290 phone number Click down if you have unsuccessfully reached Agoda by calling +55 114 280 5290 phone number 11 11 users reported that they have UNsuccessfully reached Agoda by calling +55 114 280 5290 phone number
    Brazil
    More phone numbers
  3. Agoda emails
  4. Agoda address
    30 Cecil Street, Prudential Tower № 19-08, 049712, Singapore
  5. Agoda social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024