Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Travel and Vacations Agoda Unresolved issue with fraudulent booking
Agoda

Agoda review: Unresolved issue with fraudulent booking

C
Author of the review
11:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to file a formal complaint regarding a fraudulent transaction that occurred on my credit card and the negligence on the part of Agoda in handling this matter. I seek your assistance and intervention to protect my interests and rectify the issues outlined below.

1. Security Concerns and Negligent Handling:

On 27 July 2023, I discovered that my Agoda account had been hacked, and a fraudulent booking for the Concorde Hotel in Singapore had been made. The booking was scheduled for 31 July to 2 August 2023. Immediately upon receiving the email notification of this fraudulent booking, I contacted my bank to report the incident and requested the blockage and termination of my credit card, as well as the cancellation of the fraudulent transaction.

2. Agoda's Admission of Fraudulent Booking:

On 7 August 2023, Agoda responded to my report and admitted that the booking was indeed fraudulent. However, they claimed that their system limitations prevented them from canceling and refunding the transaction. This acknowledgment from Agoda further confirms that my initial report was accurate and that the transaction should have been canceled immediately.

3. Weak Security Measures in Agoda's Booking Process:

The Agoda platform allowed a transaction to be completed without requiring an OTP and password authentication, which poses a significant security risk.

Therefore, I kindly request that the relevant parties to investigate this matter thoroughly and take necessary actions to protect my interests and rectify the damages caused.

I appreciate your attention to this matter and look forward to a resolution. I kindly ask for an update on the progress and steps taken to address this situation.

Thank you for your understanding and support in resolving this urgent matter.

Desired outcome: To request Agoda to refund the booking fee and the interest associated to this booking fee charged by the credit card company.

More
Send message
Copy link
Report
0 comments
Add a comment

More Agoda reviews & complaints

Agoda - Reservation 230
Agoda - you cannot update your personal info with agoda 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Agoda - payment taken but no booking! 17
Agoda - Cancellation policy 7
Agoda - fraud 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Agoda - Hotel room
Agoda - voucher gift card
Agoda - Hotel booking
Agoda - unfair charges 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Agoda - meal options
View all Agoda reviews and complaints

  1. Agoda Contacts

  2. Agoda phone numbers
    +65 63 297 537
    +65 63 297 537
    Click up if you have successfully reached Agoda by calling +65 63 297 537 phone number 209 209 users reported that they have successfully reached Agoda by calling +65 63 297 537 phone number Click down if you have unsuccessfully reached Agoda by calling +65 63 297 537 phone number 262 262 users reported that they have UNsuccessfully reached Agoda by calling +65 63 297 537 phone number
    Singapore
    +1 (866) 656-8207
    +1 (866) 656-8207
    Click up if you have successfully reached Agoda by calling +1 (866) 656-8207 phone number 11 11 users reported that they have successfully reached Agoda by calling +1 (866) 656-8207 phone number Click down if you have unsuccessfully reached Agoda by calling +1 (866) 656-8207 phone number 43 43 users reported that they have UNsuccessfully reached Agoda by calling +1 (866) 656-8207 phone number
    United States
    +1 (416) 216-4151
    +1 (416) 216-4151
    Click up if you have successfully reached Agoda by calling +1 (416) 216-4151 phone number 1 1 users reported that they have successfully reached Agoda by calling +1 (416) 216-4151 phone number Click down if you have unsuccessfully reached Agoda by calling +1 (416) 216-4151 phone number 0 0 users reported that they have UNsuccessfully reached Agoda by calling +1 (416) 216-4151 phone number
    100%
    Confidence score
    Canada
    +44 203 027 7900
    +44 203 027 7900
    Click up if you have successfully reached Agoda by calling +44 203 027 7900 phone number 30 30 users reported that they have successfully reached Agoda by calling +44 203 027 7900 phone number Click down if you have unsuccessfully reached Agoda by calling +44 203 027 7900 phone number 55 55 users reported that they have UNsuccessfully reached Agoda by calling +44 203 027 7900 phone number
    United Kingdom
    +61 280 662 868
    +61 280 662 868
    Click up if you have successfully reached Agoda by calling +61 280 662 868 phone number 47 47 users reported that they have successfully reached Agoda by calling +61 280 662 868 phone number Click down if you have unsuccessfully reached Agoda by calling +61 280 662 868 phone number 86 86 users reported that they have UNsuccessfully reached Agoda by calling +61 280 662 868 phone number
    Australia
    +64 93 391 656
    +64 93 391 656
    Click up if you have successfully reached Agoda by calling +64 93 391 656 phone number 8 8 users reported that they have successfully reached Agoda by calling +64 93 391 656 phone number Click down if you have unsuccessfully reached Agoda by calling +64 93 391 656 phone number 10 10 users reported that they have UNsuccessfully reached Agoda by calling +64 93 391 656 phone number
    New Zealand
    +43 720 380 085
    +43 720 380 085
    Click up if you have successfully reached Agoda by calling +43 720 380 085 phone number 2 2 users reported that they have successfully reached Agoda by calling +43 720 380 085 phone number Click down if you have unsuccessfully reached Agoda by calling +43 720 380 085 phone number 3 3 users reported that they have UNsuccessfully reached Agoda by calling +43 720 380 085 phone number
    Austria
    +32 26 200 818
    +32 26 200 818
    Click up if you have successfully reached Agoda by calling +32 26 200 818 phone number 4 4 users reported that they have successfully reached Agoda by calling +32 26 200 818 phone number Click down if you have unsuccessfully reached Agoda by calling +32 26 200 818 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +32 26 200 818 phone number
    Belgium
    +33 185 148 161
    +33 185 148 161
    Click up if you have successfully reached Agoda by calling +33 185 148 161 phone number 1 1 users reported that they have successfully reached Agoda by calling +33 185 148 161 phone number Click down if you have unsuccessfully reached Agoda by calling +33 185 148 161 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +33 185 148 161 phone number
    France
    +36 14 292 234
    +36 14 292 234
    Click up if you have successfully reached Agoda by calling +36 14 292 234 phone number 1 1 users reported that they have successfully reached Agoda by calling +36 14 292 234 phone number Click down if you have unsuccessfully reached Agoda by calling +36 14 292 234 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +36 14 292 234 phone number
    Hungary
    +49 698 679 9066
    +49 698 679 9066
    Click up if you have successfully reached Agoda by calling +49 698 679 9066 phone number 7 7 users reported that they have successfully reached Agoda by calling +49 698 679 9066 phone number Click down if you have unsuccessfully reached Agoda by calling +49 698 679 9066 phone number 14 14 users reported that they have UNsuccessfully reached Agoda by calling +49 698 679 9066 phone number
    Germany
    +972 722 713 343
    +972 722 713 343
    Click up if you have successfully reached Agoda by calling +972 722 713 343 phone number 6 6 users reported that they have successfully reached Agoda by calling +972 722 713 343 phone number Click down if you have unsuccessfully reached Agoda by calling +972 722 713 343 phone number 8 8 users reported that they have UNsuccessfully reached Agoda by calling +972 722 713 343 phone number
    Israel
    +39 238 591 359
    +39 238 591 359
    Click up if you have successfully reached Agoda by calling +39 238 591 359 phone number 5 5 users reported that they have successfully reached Agoda by calling +39 238 591 359 phone number Click down if you have unsuccessfully reached Agoda by calling +39 238 591 359 phone number 6 6 users reported that they have UNsuccessfully reached Agoda by calling +39 238 591 359 phone number
    Italy
    +351 210 609 454
    +351 210 609 454
    Click up if you have successfully reached Agoda by calling +351 210 609 454 phone number 0 0 users reported that they have successfully reached Agoda by calling +351 210 609 454 phone number Click down if you have unsuccessfully reached Agoda by calling +351 210 609 454 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +351 210 609 454 phone number
    Portugal
    +7 495 705 9247
    +7 495 705 9247
    Click up if you have successfully reached Agoda by calling +7 495 705 9247 phone number 3 3 users reported that they have successfully reached Agoda by calling +7 495 705 9247 phone number Click down if you have unsuccessfully reached Agoda by calling +7 495 705 9247 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +7 495 705 9247 phone number
    Russia
    +34 917 547 020
    +34 917 547 020
    Click up if you have successfully reached Agoda by calling +34 917 547 020 phone number 4 4 users reported that they have successfully reached Agoda by calling +34 917 547 020 phone number Click down if you have unsuccessfully reached Agoda by calling +34 917 547 020 phone number 11 11 users reported that they have UNsuccessfully reached Agoda by calling +34 917 547 020 phone number
    Spain
    +41 315 479 055
    +41 315 479 055
    Click up if you have successfully reached Agoda by calling +41 315 479 055 phone number 3 3 users reported that they have successfully reached Agoda by calling +41 315 479 055 phone number Click down if you have unsuccessfully reached Agoda by calling +41 315 479 055 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +41 315 479 055 phone number
    Switzerland
    +973 16 196 662
    +973 16 196 662
    Click up if you have successfully reached Agoda by calling +973 16 196 662 phone number 4 4 users reported that they have successfully reached Agoda by calling +973 16 196 662 phone number Click down if you have unsuccessfully reached Agoda by calling +973 16 196 662 phone number 6 6 users reported that they have UNsuccessfully reached Agoda by calling +973 16 196 662 phone number
    Bahrain
    +86 400 821 8877
    +86 400 821 8877
    Click up if you have successfully reached Agoda by calling +86 400 821 8877 phone number 3 3 users reported that they have successfully reached Agoda by calling +86 400 821 8877 phone number Click down if you have unsuccessfully reached Agoda by calling +86 400 821 8877 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +86 400 821 8877 phone number
    China
    +852 30 711 201
    +852 30 711 201
    Click up if you have successfully reached Agoda by calling +852 30 711 201 phone number 8 8 users reported that they have successfully reached Agoda by calling +852 30 711 201 phone number Click down if you have unsuccessfully reached Agoda by calling +852 30 711 201 phone number 21 21 users reported that they have UNsuccessfully reached Agoda by calling +852 30 711 201 phone number
    Hong Kong
    +91 226 101 4585
    +91 226 101 4585
    Click up if you have successfully reached Agoda by calling +91 226 101 4585 phone number 113 113 users reported that they have successfully reached Agoda by calling +91 226 101 4585 phone number Click down if you have unsuccessfully reached Agoda by calling +91 226 101 4585 phone number 216 216 users reported that they have UNsuccessfully reached Agoda by calling +91 226 101 4585 phone number
    India
    +62 212 188 9001
    +62 212 188 9001
    Click up if you have successfully reached Agoda by calling +62 212 188 9001 phone number 14 14 users reported that they have successfully reached Agoda by calling +62 212 188 9001 phone number Click down if you have unsuccessfully reached Agoda by calling +62 212 188 9001 phone number 25 25 users reported that they have UNsuccessfully reached Agoda by calling +62 212 188 9001 phone number
    Indonesia
    +81 357 679 333
    +81 357 679 333
    Click up if you have successfully reached Agoda by calling +81 357 679 333 phone number 6 6 users reported that they have successfully reached Agoda by calling +81 357 679 333 phone number Click down if you have unsuccessfully reached Agoda by calling +81 357 679 333 phone number 11 11 users reported that they have UNsuccessfully reached Agoda by calling +81 357 679 333 phone number
    Japan
    +853 62 625 205
    +853 62 625 205
    Click up if you have successfully reached Agoda by calling +853 62 625 205 phone number 4 4 users reported that they have successfully reached Agoda by calling +853 62 625 205 phone number Click down if you have unsuccessfully reached Agoda by calling +853 62 625 205 phone number 7 7 users reported that they have UNsuccessfully reached Agoda by calling +853 62 625 205 phone number
    Macao
    +60 320 531 869
    +60 320 531 869
    Click up if you have successfully reached Agoda by calling +60 320 531 869 phone number 119 119 users reported that they have successfully reached Agoda by calling +60 320 531 869 phone number Click down if you have unsuccessfully reached Agoda by calling +60 320 531 869 phone number 55 55 users reported that they have UNsuccessfully reached Agoda by calling +60 320 531 869 phone number
    37%
    Confidence score
    Malaysia
    +968 80 074 317
    +968 80 074 317
    Click up if you have successfully reached Agoda by calling +968 80 074 317 phone number 0 0 users reported that they have successfully reached Agoda by calling +968 80 074 317 phone number Click down if you have unsuccessfully reached Agoda by calling +968 80 074 317 phone number 0 0 users reported that they have UNsuccessfully reached Agoda by calling +968 80 074 317 phone number
    Oman
    +63 22 469 092
    +63 22 469 092
    Click up if you have successfully reached Agoda by calling +63 22 469 092 phone number 101 101 users reported that they have successfully reached Agoda by calling +63 22 469 092 phone number Click down if you have unsuccessfully reached Agoda by calling +63 22 469 092 phone number 78 78 users reported that they have UNsuccessfully reached Agoda by calling +63 22 469 092 phone number
    13%
    Confidence score
    Philippines
    +966 115 108 738
    +966 115 108 738
    Click up if you have successfully reached Agoda by calling +966 115 108 738 phone number 18 18 users reported that they have successfully reached Agoda by calling +966 115 108 738 phone number Click down if you have unsuccessfully reached Agoda by calling +966 115 108 738 phone number 18 18 users reported that they have UNsuccessfully reached Agoda by calling +966 115 108 738 phone number
    Saudi Arabia
    +27 118 446 064
    +27 118 446 064
    Click up if you have successfully reached Agoda by calling +27 118 446 064 phone number 12 12 users reported that they have successfully reached Agoda by calling +27 118 446 064 phone number Click down if you have unsuccessfully reached Agoda by calling +27 118 446 064 phone number 45 45 users reported that they have UNsuccessfully reached Agoda by calling +27 118 446 064 phone number
    South Africa
    +82 260 222 443
    +82 260 222 443
    Click up if you have successfully reached Agoda by calling +82 260 222 443 phone number 4 4 users reported that they have successfully reached Agoda by calling +82 260 222 443 phone number Click down if you have unsuccessfully reached Agoda by calling +82 260 222 443 phone number 8 8 users reported that they have UNsuccessfully reached Agoda by calling +82 260 222 443 phone number
    South Korea
    +886 287 231 285
    +886 287 231 285
    Click up if you have successfully reached Agoda by calling +886 287 231 285 phone number 4 4 users reported that they have successfully reached Agoda by calling +886 287 231 285 phone number Click down if you have unsuccessfully reached Agoda by calling +886 287 231 285 phone number 9 9 users reported that they have UNsuccessfully reached Agoda by calling +886 287 231 285 phone number
    Taiwan
    +66 20 164 106
    +66 20 164 106
    Click up if you have successfully reached Agoda by calling +66 20 164 106 phone number 12 12 users reported that they have successfully reached Agoda by calling +66 20 164 106 phone number Click down if you have unsuccessfully reached Agoda by calling +66 20 164 106 phone number 19 19 users reported that they have UNsuccessfully reached Agoda by calling +66 20 164 106 phone number
    Thailand
    +84 284 458 2393
    +84 284 458 2393
    Click up if you have successfully reached Agoda by calling +84 284 458 2393 phone number 9 9 users reported that they have successfully reached Agoda by calling +84 284 458 2393 phone number Click down if you have unsuccessfully reached Agoda by calling +84 284 458 2393 phone number 16 16 users reported that they have UNsuccessfully reached Agoda by calling +84 284 458 2393 phone number
    Vietnam
    +971 43 197 490
    +971 43 197 490
    Click up if you have successfully reached Agoda by calling +971 43 197 490 phone number 19 19 users reported that they have successfully reached Agoda by calling +971 43 197 490 phone number Click down if you have unsuccessfully reached Agoda by calling +971 43 197 490 phone number 33 33 users reported that they have UNsuccessfully reached Agoda by calling +971 43 197 490 phone number
    UAE
    +55 114 280 5290
    +55 114 280 5290
    Click up if you have successfully reached Agoda by calling +55 114 280 5290 phone number 3 3 users reported that they have successfully reached Agoda by calling +55 114 280 5290 phone number Click down if you have unsuccessfully reached Agoda by calling +55 114 280 5290 phone number 11 11 users reported that they have UNsuccessfully reached Agoda by calling +55 114 280 5290 phone number
    Brazil
    More phone numbers
  3. Agoda emails
  4. Agoda address
    30 Cecil Street, Prudential Tower № 19-08, 049712, Singapore
  5. Agoda social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Agoda Category
Agoda is ranked 4 among 518 companies in the Travel and Vacations category
#02 Marriott International Marriott International #03 Airbnb Airbnb #04 Agoda Agoda #05 MakeMyTrip MakeMyTrip #06 Trip.com Trip.com

Most discussed Agoda complaints

This is a complaint regarding a technological error on the account of a booking site
5
(opinions to this review)
 On April 5th 2023 I booked a room to the site aguda I clicked on the rate that said $48 for the night I chose the room
5
(opinions to this review)
 Chairman American Express, Request for Refund from Hotel Booking Issue
4
(opinions to this review)
 Reservation
3
(opinions to this review)
 Breakfast included in the price stated..Crown Plaza Changi Airport Singapore
1
(opinions to this review)
Agoda Alternatives
CancelOn 5 reviews Fontainebleau Florida Hotel 2 reviews Roomsbooked 3 reviews HotelTonight 9 reviews SmartFares.com 53 reviews