AirAsia
Reviews and Complaints

i'm really cheesed off to the top wth AA. I will never book another flight with this freaking useless airlines with incompetent staff who thinks they are GOD. my son has a large box which they said was too big, ok fine, so they ask him to put in storage since check-in no longer was available n do they know how far that is? so my son runs for his life n gets the box into storage n returns pretty close to departure time. the AA staff stopped him n would not let him board, the plane is still there n they were waiting for some crew members who I'm sure took my son's seat so they did not allow him to board. i demand a refund n I had no choice but to purchase another airline ticket at a ridiculous price. Tony I hope u read this n take action on the behaviour of ur staff its so freaking unprofessional. u may as well shut down the airline u have more cancellations n delays than any other airlines on the planet. sorry but u just lost 7 customers

Hello AirAsia,

I hope this email finds you well, I really do.

Booking Number: [protected]

Case Number: [protected]

I would like to let you know I went to may Banking Branch because until now the refund you said you transferred last November 17, 2022 has yet to be credited to my account. Unfortunately, it has not been. So I took the liberty to ask my bank about this personally not a just a person over the phone or any robot.

Guess what? THEY CANNOT SEE ANY PENDING OR "TO BE POSTED" Transaction from YOU! I am sorry I may sound so condescending that is because you stretched my patience to it's limit.

I am giving you until friday December 7, 2022 to reply and send us a copy of you transaction document indicating the date of November 17, 2022.

I looping in the good office of Civil Aeronautics Board (CAB) and the Secretary of DOTr as they may be able to assist us.

PS: I have attached a copy of my bank statement generated today in my Branch.

Thank you but not really,

Jay

My name is Chan Yee Kam and My Big ID is [protected]. Today I come to check my airasia big membership to see for my account and found nothing rewards and refunded points also gone missing (previously some booking refunded converted into points for booking in the future which air asia agree for that.

Seems now all gone.

What happening and can give me a good explaination as I wanted to booking new flight with that refunded points.

This are the cases from the past and cannot be retrieve back from your website big membership.

NZBD4C • New Chat

Case number [protected] • 26/04/2021

Closed

NZBD4C • New Chat

Case number [protected] • 27/04/2021

Closed

NZBD4C • New Chat

Case number [protected] • 30/04/2021

Closed

nzbd4c • New Chat

Case number [protected] • 30/04/2021

Closed

NZBD4C • booking number NZBD4C guest Chan Kah Wai

Case number [protected] • 30/04/2021

Closed

NZBD4C • Credit Account Flight Cancellation

Case number [protected] • 01/05/2021

Closed

Regards

Chan Yee Kam

on 29/11/22 I have booked a flight, and payed, it was written I will have initerary by mail within 24 hours but did not get it

Flight is on 27/1/23 from BKK to KBV at 17:35 by thai smile

I have an invoice from 29/11/22 reference number [protected] 101.48 USD

Please cancel and return my money

Thank you

Shlomo Urbach

[protected]@012.net. il

I double booked a flight for 2 from Manila to Incheon last Oct. 22, 2022 under booking nos. P45R8Z and Q5KGRJ.

Booking no. P45R8Z was cancelled, but still, you charged both to my credit card as shown on photo.

In view of this, I am requesting for a full refund of the one charged under booking no. P45R8Z amounting to₱PHP29,576.78

Good am! I just want to complaint my case status since until now we could not receive any progress of my refund travel that my credit card using for payment. Please take action of my case because i really need financial to provide our family needs. this is the information of my case/ or travel dates since 2020

booking ASL1JY

March 17, 2020

amount 13,557.52

please let me know the if they have a progress of my request. thank you!

i did not received any emails for my booking number and itinerary ticket.

i booked my ticket yesterday morning and paid in 7eleven yesterday, but until now i did not get any emails.

my flight is JANUARY 8, 2023 from PUERTO PRINCESA CITY PALAWAN TO MANILA, with 2 passengers.

see below for the receipt of my payment.

On November 22, 5:30 in the morning passenger NENITA BRIONES & FERNANDO BRIONES, two are both senior cetizen. Crew of Air Asia tacloban/airport have Not allowed to be On board the subject senior cetizen due to FERNANDO BRIONES is hard to Go up stairs on the airplaine, they didnt offer any remidy to help the two senior cetizen instead they dont allowed to get on board.

Hoping for your immediate response and actions for this very infuriating situation.

Resoectfully,

Leif Briones

Son of Passenger

No star for this airlines

Really disappointed and disheartening to know even this kind of airline do exist

Booked a flight for my parents from Sydney to Chennai

They cancelled the flight when I left my parents in airport and my parents called me I went again to pick them

They delayed flight from Sydney to kuala lampur by a day and then 10 hours layoff initially it was 2 hours and then to kuala lampur to Chennai

It took 24 hours for their journey even without a bottle of water

Pathetic and absolute rubbish

Guys atleast this post will help some and please don’t book this airline again for their behaviour and service

Flight details

Sydney to kuala lampur

Initially 16th November-2022

Diabetic patients without food and proper care- and it hurts me

Moreover,when you look after your parents and they are frustrated after this incident and not talking to me

i have chat with your customer service eriko ye on 2/11/22 and she ask me to submit all the document needed for refund of my booking H5E9PW.and i alerady did. and she gave me the case number [protected] and said will refund within 15 days.but now already 19days and still no refund, and i try to check the status thru the case number [protected] they said no record.

air asia cancelled our flight back in 2020 (PNR: LZQGYZ) a return journey from singapore to Denpasar bali for 2 passengers. a refund was confrimed but we still havnt had the money back to our account and cant get in touch with anyone at customer services. we went to book some more flights with them so would accept a voucher but no reply.

[protected]@gmail.com

I was very disappointed! We're almost got there before 8am but the staff told us that we're still late ! , imagine almost 30people left behind ! Why you don't consider us and you still charge us for the rebookable which is not our fault ! Now give me us a reason why you dont consider us?

You know what ! We choose you because we thought your service was good ! But i was wrong Air asia are scammer!

Yesterday my flight from Surabaya to Bali ref X6IH4D on the 13th December 2022 was cancelled and moved to the 14th Dec 2022. I have requested a full refund to my credit card, but this is being refused offering only flight credit. I can not change dates as hotel bookings are made for respective nights in the two locations. I have rebooked travel on the 13 Dec on another airline.

I am 75 and will not be traveling again in your area. I equally do not live in your operational area.

I thus am requiring a full refund.

I booked (July 15, 2020) a flight from Manila to Taipei for January 28, 2021. Then, I received an email on December 25th informing me that it got cancelled due to Covid.

Included in the email are the two options I could do, use the credit account feature or obtain a full refund.

I chose the full refund and have been doing follow-ups ever since. Someone called me sometime in May or June 2021 promising me that I'd get the refund before the end of 2021, but it never happened.

I still continued making follow-ups through their website but unfortunately, they just keep saying that the case is still open.

In August, I (again) sent a comment on their Twitter account and after that, at last, someone emailed me. They asked again if I want to credit it to my account or get a refund which would take long. They also get my bank details to send the refund to.

I responded with the required bank details and personal information and asked, how long I need to wait. There was no response to my email. What's worse, the open case status from my AirAsia dashboard became 'Closed'

So, I again messaged them through the website asking why they closed it. To my dismay, their live chat agents couldn't give me information and the chat only got disconnected. This happened twice, on that same time. Both agents I talked to just left the conversation.

Their Twitter agent also does not respond anymore to direct messages.

For the amount of seven thousand pesos plus, what's taking them so long to refund it. Why are they making it difficult for us?

It has been two years, TWO (2) years of waiting in agony! Please help!

Hi

I had a flight rescheduled I couldnt make the new flight

I have registered the case and have not had any reponse

I would like a refund

Case number [protected]

Regards

Xavier huxtable

[protected]@gmail.com

2022-09-04t08:09:00

Flight cancellation notice

Booking number : ky7qth

Dear valued guest,

We sincerely apologise that your airasia flight qz 832 scheduled to depart from soekarno hatta international airport (cgk) to minangkabau international airport (pdg) on 29-sep-2022 has been cancelled due to operational reasons.

You may check your current flight information status.

Please choose the service recovery provided below. We highly recommend that you select your preferred option prior to the affected departure date.

My flight AK6493 (Sandakan to Kota Kinabalu) dated 11/11/22 was delayed without any further notification on estimated time to depart.

The initial departure date 750am with boarding time of 710am. It was delayed significantly. The staff didnt even inform until almost 830am. Almost all passengers were queing for 1hour to board the flight. To my suprise, they even proceed accordingly for the next flight at 11am.

This is extremely disappointing.

Re: PNR# KUIIYL (Your reference [protected]) You emailed me to say that the refund request had been validated on 09 September yet still no refund has been processed for these flights which YOU cancelled as the flights were no longer available.

This is just not acceptable to have to wait two months now for a refund and no way of really contacting you apart from this or via a robot message service!

Process this refund immediately and message me to confirm that it has been done. I am also writing to my credit card company to intervene with this transaction.

Rogec Torremocha

Hello

I have a complaint and want a compensation for the flight and the hotel booked.

We booked a short trip to Langkawi via Trip.com

The flight to Langkawi with Air Asia Flight AK6326 departure at 7.10am. So we need to leave our house at 4.15am and we were at the airport at 5.10am. The check in was not possible and after standing hours in queues, we were booked on the flight AK 6316 to Langkawi planned departure 1.55 pm. This would be already a major delay but now this flight is delayed to 5pm and we're not willing to fligh anymore after Air Asia kept us already 10 hours at the airport. We're claiming to get the money for the flight, the hotel and the return flight because Air Asia screwed our weekend.

I'm awaiting a urgent reply

Sincerely Markus Schamell

This is Katya Soberano, Social Welfare Officer I of the City Social Welfare and Development Office - Dasmariñas City, Cavite and the Balik-Probinsya Program Focal of the Local Government Unit - Dasmariñas City, Cavite. I had booked a flight for the clients namely; Jonathan Lacaba, Angelo Flores and Florentina Precilda last October 19, 2022 with booking number of F9VR6U and flight number Z2331. However, on the day of the flight, which was October 25, 2022- 9:50am, due to one of the passengers/ client's health status your airline declined the departure/ travel of the client. I was able to personally talk to your airline manager and he informed me that my payment for the cancelled flight due to above-said reasons will be refunded through the CREDIT REFUND, in which your airline offered. However, as I was doing the process on my AirAsia account, the CREDIT REFUND cannot be processed. May your airline assist me with the process, as your manager assured me about the refund. Thank you in advance

I hope someone can help me with this.

I made a booking on the 28th of October on the Air Asia website for 9 pax travelling to Kota Kinabalu from Kuala Lumpur. I made a mistake on the month which is from the 17th November to 21st November 2022 but my actual dates was supposed to be 17th December to 21st December 2022. I realised after making the payment that the month was wrong and i immediately made the changes to the flight. I took a Premium Flexi fare and thought that since i changed immediately i would not be charged the change fee.

But i was shocked to see that i had to pay an additional of RM2520 for the changes which is ridiculous. A little lower would have been fine as i know it was my mistake. But this is like two more people flying in.

Can Air Asia pls help me with this and give me a discount on the additional cost that i have paid please. I hope someone can really seriously look into this and get back to me.