Alaska Airlines’s earns a 1.6-star rating from 50 reviews, showing that the majority of passengers are dissatisfied with flight experience.
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Stay away from them
This is the first and last time I fly Alaska air. I usually fly Southwest and would highly recommend any one who has the choice stick with Southwest air. The employees were very rude from start to finish, even the customer care representative when I called to complain( which accomplished nothing). First off when I booked the web site said first bag checked free additional $15. At check in all bags were $20.00. The attendant at computer check said she is hearing this alot, although the customer rep assured me this has been their policy for over a year. We arrived early for check in but my family got stuck in long security line. Arriving to the gate 10 min before take-off, they were told they could not board even though gate was still open and plane had not left. They were rebooked for a flight 5 hrs later. As my sister stood sobbing and my brother turning red with anger the ticket girl proceeded to laugh at their predicament. Both my sister and brother were to work that day and had already arranged to be picked up from airport. The customer service rep told me this is all the customers responsibility to be at gate 30 min before take-off. However she could offer me a $50.00 Discount on future travel for the agent laughing at us. As if I would ever travel Alaska again after that experience. They could make more money for their selves by using our seats for stand by, and we have no recourse. I paid extra for a flight with no layovers and they were rebooked on a layover flight, which was an hour late for take- off. The didn't arrive home untill 7 hours after their scheduled time. Through out this whole ordeal I never heard one apology from anyone at Alaska air. Their attitude is we've already got your money so we could care less. I personally will never fly Alaska again.
Does not consider children's needs
I have 9 yr old twin boys; including a special needs child. There wasn't a problem on the way to LA. On the fully booked return flight from LA to Seattle, the pilot didn't turn off the seatbelt sign until half the flight was over. I tried to take my boys to the coach washroom to the back of the plane and was severly reprimanded by an unsympathtic hostess and told to return to our seats immediately (which were directly behind the tiny first class section in front of the plane - they have their own designated washroom). We were not allowed to use the first class washrooms, when other adult coach passengers were allowed to use it (including two Alaska Airline pilots who were hitching a ride and seated directly across from me in the coach section.) When the seatbelt sign was finally turned off, the drink cart made its slow trip completely blocking any access to the aisle, so we still couldn't get to the washroom. The hostesses decided to repeat the cart service, despite the fact that the flight was beginning its descent. Once the second cart run was completed, people began to line up desperate for the washroom; the entire aisle was again blocked. We couldn't even join the lineup. Then they were told to sit down again as the seatbelt sign was turned on again (although first class passengers were still able to use their washroom with the seatbelt sign turned on). My two boys were very uncomfortable. Again I was denied access to the first class washroom when I asked. Alaska Airlines needs to allow everyone to use all available washrooms despite first or coach seats and reduce the cart service to one time on shorter flights. When I logged a complaint to Alaska Airlines Customer Service, the response was that next time I should book seats at the rear of the plane where the washrooms are if travelling with children, and that coach passengers are not entitled to first class washroom facilities. Nice.
screwed up reservations
Flew to Mexico for discret liaison w/soon to get divorced boyfriend; decided to stay longer so I did a change order for myself & was charged $50.00 deducted from my cking. acct. Did change order for boyfriend, he's also charged $50.00 for change billed to his Alaska Air credit card. AAir Reservationist asks if he needs a conformation e-mail or written notice sent to his home address, he tells her "NO", doesn't need any confirmations. 2 days later he gets confirmation e-mail showing his name, reservations number, day & time of new flight and $50.00 AA credit card charge. Next line down is my name, my reservations number, day & time of new flight & another $50.00 AA credit card charge for me which I had already paid for. I call Alaska Airlines to find out if stupid reservationist mailed confirmation to his home also, was told yes. Next day, phone rings, it's his screaming wife who opened his mailed confirmation & now knows about me. We go to airport on scheduled day, he is able to board, but I was told that "I" had cancelled my reservation only 4 hours earlier-NOT! Last flight out & all seats taken. I stay, he flies home to face livid wife. I reschedule 2 days later, go to board but can't-seems "I" cancelled my ticket this time-NO WAY! I get ticket reissued & new flight out another 2 days later; this time I put verbal block on my reservation to prevent any more changes-got to finally board & fly home. About a week later I call Alaska Airlines to find out what had happened because I had not done any last minute cancellations & why did they bill 2x for my change order they informed me I had put new e-mail address on my acct. & was doing changes this way---later found out e-mail address was added by the wife. Wife says she wants to work on their marriage; yea right, she gets a Domestic Violence Restraining Order against him, he's never touched her & no record at all. After she gets this, at she sets him up & then calls police saying he violated Restraining Order since she found guns he failed to turn in, Weapons are not his but he gets charged with 7 felonies; prior to this he had NO RECORD! She uses these felony charges & his arrest plus her new Restraining Order against him in divorce & has his accts frozen, steals his business he owned prior to marriage & gets control of all his separate & community real estate. He has gone from riches to rags and now has nothing & can't even afford legal counsel--all because Alaska Airlines screwed up our change orders & billed my change (a 2nd time) in error to his account & then didn't listen to his request to NOT SEND him notices of his changed reservation! Have a nice day!
The complaint has been investigated and resolved to the customer’s satisfaction.
This is not a Alaska Airlines problem, this is your problem.
What a waste of bandwidth listening to your rant. Is there no such thing as personal responsibility? Obviously you HAD to know this was gonna show up somewhere.
What a [censored] complaint
Ha, ha, ha! That's what you get for messing around with a married man.
How do you really expect a massive automated system not to send that info out?
Anyway, that's the Karma Payment Plan and I bet now that he is broke you don't have anything to do with him. I'd bet money on it. Sounds like you got off easy. If I found my wife doing something like that, I'd have payed off a Valet or Bellhop to plant drugs in the hotel room and enjoyed the thought of the lovers in Mexican jail.
Wa wa wa...
customer service supervisor
After booking a reservation 10 minutes ago, on what used to be the airline that I regularly fly, I called customer service to inquire about a possible change in my reservation. The CS rep (Bob) was initially upbeat, but was unhelpful, so I asked to speak with a supervisor. During my conversation with the supervisor, where I proceeded to ask normal questions regarding whether or not they honor other airline prices - she proceeded to speak to me like I was an idiot, and was very short and beyond rude. Being the mild mannered person I am, I told her that she did not have to be rude, as it was her JOB to answer my questions. KISS MY ###. Alaska, maybe you should hire people who are PERSONABLE in customer service. Ridiculous
The complaint has been investigated and resolved to the customer’s satisfaction.
recored Locator AKAUFQ from Pasco to Seattle and return flight on 11th Oct. 2014 fl.No. 2106k Mrs.Nagarathna Rao, 72 years
Wheel Chair traveller. I am her husbend 78 years, giving this complaint. We were placed at the gate C2B to come fly back to Pasco
from Seattle. The Boarding at 1.10 PM but were there at 12 noon. At 1.15 I went to the counter, no body was there still theprevious
departure fl.No. to Portland was there. Then I went to next counter, no body was there. Then I want to third counter, luckely some
oned was there, at that point, time was 1.25 pm. Then she told us the gate haws been changed to N gate No. 12. Means look for an
elevator, go down, catch the train, get down, catch the elevator go up and go to N 12. WITH THE HELP OF A WHEEL CHAIR.
iN THAT COUNTER REP. CALLED FOR AN WHEELCHAIR HELP ALTHOUGH 5 WHEEL CHAIRS AND ATTENDENT WAS
STANDING BESIDE THECOUNTER. i WAITYED 8 MINUTES, NO BODY CAME AND I REQUESTED THAT ATTENDENT WHOWAS
STANDING WHEEL CHAIR ANDSHOWED THE BOARDING PASS, IMMEDIATELY SHE ASKEED MY WIFE AND PUSHING
THE WHEEL CHAIR FAST;, REMEMBER I AM HEARTPATIENT AGED 78 RUNNING ALL THE WAY TO N.GATE. ONLY 3 MINUTES
WAS THERE TO CATCH FLIGHT. THERE IS A LACK OF COMMUNICATION AND NOT GETTING HELP TO CUSTOMERS ESPECIALLY WHEEL CHAIR CUSTOMER. THIS IS A VERY BAD EXPERIENCE. MY FEELINGS ARE NOTHING BUT SINCERE COMPLAINTS TOWARDS ALASKA AIR LINES ADMN. I SERIOUSLY THINK TO TRAVEL IN A BUS TO SEATTLE RATHER THAN
IN YOUR AIR LINES.
YOURS VERY TRULY
RAGHAVENDRA RAO E.MAIL sahasraghotmail.com ph: [protected]
I try to avoid Alaska, sometimes at considerable cost, just to avoid the unsupervised and rude gate agents in Helena, MT.
Tonight I had the opportunity to just observe a Horizon gate agent while I waited for my Delta flight. It was amazing. One passenger after another, treated rudely and rushed. I have experienced many rude and unhelpful Horizon agents in Helena, and this one was no different. Just a little extra "care less" attitude.
Alaska, ARE YOU LISTENING?...This can be fixed you know.
fees
My boyfriend and I are going on our first cruise this September, and are on a pretty tight budget, we booked the tickets after getting some literature from the travel agency. We were excited as we had heard good things about them. Yesterday I got my confirmation from the cruise line and was disappointed to find that we had booked the flight one week off! I immediately looked up prices and was happy to see only a 40$ difference, so I then called, I talked to a nice lady who told me about the 100$ per person change fee and after asking if there was anything she could do, she transferred me to Steve from Phoenix her supervisor. He was very cold and unfriendly; he continued to quote policy and refused after me practically begging for a break to do anything. So we are writing a letter in hopes of finding someone with a heart. If we don’t get resolution we plan on abandoning our flight and booking with Virgin as we have had great experiences with them and the total for the flight through them is 270$ and to change my ticket with Alaska would cost 230$! I refuse to give them anymore money until they respond with a more customer service style attitude! Apparently Steve does not subscribe to this thought pattern...if anyone else has had luck in this situation let me know!
The complaint has been investigated and resolved to the customer’s satisfaction.
The airlines can't help it if you messed up the dates and rely on those fees to stay in business, 99% of people who change there flight have a story like that. If they did not have the fees people would be changing there flights all the time and some flights would end up empty at the last moment.
its your own FAULT not the airlines!
your account has been set up and your credit card charged to the ticket you purchased!
We received an e-mail from Alaska Airlines, saying that our account had been successfully set up and that our Credit Card Transaction for the purchase of Airline TICKETS was confirmed.
We did NOT purchase any tickets !
We did NOT set up an account with Alaska Airlines - the e-mail even included "our" log in information including a password-- so this looked legit.
After talking to my husband, to make sure he did NOT buy tickets, we then thought someone had gotton our Credit Card info some how to make this purchase, so I opened the attachment to try to determine which Credit card had been used so I could call the CC Company and alert them and cancel the card. That was my mistake - It wasn't TICKET information at all, it was a Worm program, and now my computer is all messed up and I need to reinstall all the software from the beginning !
Watch out for this one, It had nothing at all to do with Alaska Airlines, only that they used their Business name.
Carol
Watch out for internet scams like this, they are common and people can easily appear to make an email look like it is from someone else.
I asked a flight attendant to assist me put my bag in the overhead bin as I was suffering from a broken collarbone, her response was "I would have a broken collarbone if I helped you" ! can you believe it? Monday Oct 27. Palms Springs to SFO
Poor contact information
I have been stationed in Alaska for 2 years (with one year spent in between in Iraq.) Almost exclusively, I have used Alaska Airlines for my travel back home to Oregon. Now, two months before I leave the military under honorable conditions, I have just learned that I was eligible for a military discount for my flights. When I tried to find any information on the military discounts on the website, I could find nothing at all detailing who to talk to and how I would go about receiving a military discount-even after dialing the reservations desk number, who told me there'd no way to receive some refund on the tickets I've paid full-price for all this time. It seems to me, that Alaska Airlines wants to have it both ways: to say that they offer service members a discount, and then hide any information that might allow service members to take advantage of these discount fares. I have spoken with everyone one of the six members in my office, and not a single person was aware of the discount fares, even though they all have traveled on Alaska Airlines sometime in the past.
Sorry to tell you, but Alaska Airlines doesn't have a military discount. If you're traveling under orders, you'll fly on Uncle Sam's dime, or then possibly get a discount if needed.
I don't know where you heard that, but it's incorrect.
My wife's a CSA for Alaska Airlines.
Bad service
During a full flight from Denver, CO to Seattle, WA, I was seated near the rear of the plane. I dont know if it is Alaska Airlines policy to place all small children and babies at the rear of the plane but on this particular flight that seemed to be the policy.
For approximately three hours (boarding, flight and arrival time), all passengers unfortunate enough to be seated at the rear were subjected to non-stop, squealing, crying, laugh, yelling and fighting of multiple youngsters.
Due to the full flight, one family was separated and the father sat next to me. There was one row of passengers between us and his family so I know he was well aware of the situation. To my amazement and horror, he ignored the misery his offspring were creating behind us and treated himself to a beer during the flight. I considered also purchasing an adult beverage and then decided it would do nothing to deaden the noise or duration of this flight.
After about two hours of no-stop irritation, another passenger approached the parent seated next to me during the flight, explained he also had children and understands how children are and then very firmly made his extreme displeasure known. The father briefly went back to his family and then returned to his seat next to mine. The noise volume continued.
A short time later, I listened to one of the flight attendants offer free drinks to the passengers seated in the row behind me. Whatever her goal was, I think she should have offered some sort of item to everyone at the rear of the plane such as a box lunch, flight coupon, free upgrade, adult beverages, etc.
I have a great deal of patience with people, especially children, but this experience was just plain overboard and offered my displeasure to one of the flight attendants as I exited the plane. I realize the airlines cannot ban babies and children but just as there is a first class cabin, why not offer a family cabin?
The complaint has been investigated and resolved to the customer’s satisfaction.
TRIP FROM HELL!
Flight 1242 boarded on time. After the doors were closed, the pilot announced we would be delayed for 1 hour due to fog in SEA. After 20 minutes, pilot announces Seattle will hold our connecting flights, so don't worry. In 4 more minutes we took off (take-off delayed total of 24 minutes. Arrived SEA at 11:03 (total delay of 27 minutes). Pilot urges passenger to let a few passenger with an international connection to deplane first.
Deplane and run to my gate (flight 2096) arriving at 11:19am. Boarding gate is closed. No boarding agent in sight. Head to customer service desk. 2-hour wait to see customer service agent, because of a long line due to people on the same flight missing their connection. Alaska DID NOT HOLD THE FLIGHTS! Why did the pilot lie or was he just misinformed?
Agent says no more flights scheduled to ALW that day. I ask about flight 2086 at 10:52pm. Agent can't find 2086. I suggest she use the flight number. Agent finds and books me on 2086. After leaving customer service desk, I notice I am booked as "standby." I return to service desk and inquire. Another agent overhears and shows agent how to book. I get confirmed flight and seat assignment.
Assigned to flight 2086 leaving at 11:55pm. Told 1 checked bag made the 2096 flight and 1 bag was in baggage processing downstairs. I questioned the agent and was assured the 1 bag did indeed make the flight (they lied).
Proceeded to baggage claim to retrieve my 1 bag that didn't make the 2096 flight because baggage wouldn't answer their phone when the service desk called. Took 1 hour to talk to an agent and then 2 more hours for the staff to find my bag. (bag was originally carry-on but had to be checked because of "no overhead storage on flight 1242).
Wait 12 hours in airport for flight 2086. At 10:52pm boarding time announcement flight is delayed. At 11:55pm departure time announced flight is cancelled due to mechanical difficulty.
Back to customer service desk wait 1 hour to see agent. many passengers that tried to use gate agent joined us because it soon became obvious gate agents didn't know their job. I am informed that the earliest available flight is 2086 leaving on July 15th!
Another passenger suggest we book a flight to PSC (Tro-cities) instead of ALW and drive to ALW from there. She has a brother who can drive us. Four of us agree and have agents book us on flight 2102 leaving 7:55am on July 14. Also, we are booked into the Holiday Inn for overnight.
At 6:00 am I wake-up and realize the alarm didn't work. I run down stairs at the hotel and arrange a cab to the airport. Tell the cab driver to hurry. I arrive at 6:30am. I talk to n Alaska customer agent to see if she can take to to the check-in desk front of line because I have such a short time. She refuses to help me stating they are not allowed to let people skip the (Alaska check-in) line for any reason. I manage to get the attention of a TSA agent. He helps me skip the TSA line in return for signing up for a trial CLEAR membership. I get to the boarding gate 2 minutes before boarding and successfully arrive at PSC after which time the aforementioned passenger has her brother drive us to ALW.
Go to ALW to retrieve my suitcase that supposedly made the original flight 2096 on July 13. Agent says bag isn't there. Had agent trace bag. Bag is still in Seattle - original agent in Seattle apparently lied to me, because this agent can see the bag DID NOT MAKE THE 2096 flight. Furthermore, I noticed Seattle baggage did not pick-up this agents first 3 calls and when she used a different number, they hung up on her. Eventually she got through and managed to get my bag sent to ALW where I picked it up.
1. Promised to have connecting flights delayed. - did not
2. Actually arrived before original 2096 left, but because of 30 minute had to wait 12 hours.
3. Agents after original 2096 flight didn't know how to do the booking so I had to repeat it.
4. Agents LIED about the bag going to ALW.
5. Gate agents totally incompetent after flight 2086 cancelled resulting is longer service desk times.
6. Agent refused to help when I was late for flight 2102.
7. Seattle baggage refused to help customer service agents at SEA and ALW.
They need to do some serious training and house cle.aning
When I was waiting to retrieve my bag in Seattle, I overheard the baggage agents telling each other to just ignore the calls from customer service. The baggage agents also had a VERY BAD ATTITUDE towards customers.
breach of contract!
While in First Class from Cancun to San Diego, a drunken passenger directly across the aisle next to me started being verbally abusive, aggressive, hostile, and intimidating because he didn't like what I was saying to the girl in front of me. She had a migraine (which I've had, and it's one of the worst experiences EVER), and there was a screaming, crying, wailing banshee child two seats behind us in the first row of coach. It was not an infant; it was a child. The man started swearing at me, using the "F" word repeatedly. He was right next to me across the aisle, and I felt that my safety was in jeopardy, so I contacted the flight attendants, who didn't hear or witness the incident. They told me that I was being unreasonable not to expect a baby to cry. Well, that had NOTHING to do with what happened! Was it reasonable to expect that I would verbally abused and assaulted by a total stranger who I wasn't even speaking to? Was it reasonable for them to continue serving him alcohol even when they knew he was already drunk? Earlier in the flight, they were hesitant to serve him because they felt he had already had enough. His wife said (and I have witnesses to this), "He's not slurring his words yet, so he isn't drunk. If he was drunk, he would be slurring his words." And the flight attendant proceeded to further intoxicate him, which I believe provoked the incident. This man had been giving me dirty looks throughout the entire flight and was just looking for someone to get into a fight with. I happened to be in the wrong place, at the wrong time, next to the wrong person. What appals me is the fact that they did not restrain him or relocate him or me. In fact, they brought him water and were all fawning over him. Of the eleven passengers in First Class, SEVEN were friends of mine or acquaintances who had been at the same conference. It was due to my prompting that AA even got that business. In fact, there were about 20 others in coach that were there because of me. I had to go back there and get one of them (a tough guy friend of mine) to point out the man because the flight attendants did nothing to guard my safety. They did not call TSA. They did not call local authorities or airport security to meet us at the airport. I had to get a private individual to get off the plane and go with me on the shuttle at LAX to the baggage terminal and stay with me the whole time because I was terrified that this guy was going to physically harm me. Alaska Airlines and their flight personnel did not do their duty. They did not protect me. I was terrified and traumatized for several months after the incident. I've been flying for 28 years. I have never encountered anything like this in my entire life. I would call it "Air Rage." The trauma of it was heightened by the fact that we were in such a confined space so high above the ground. There was no place to escape. It was horrible. I will never fly Alaska Airlines again and am going to file formal complaints agains them with every supervisory and accountability board I can think of. If there is anyone out there who can advise me further in this matter, I welcome and appreciate any and all comments. Thank you.
I was trying to fly home from San Jose, CA to Seattle WA. I was scheduled to fly on Alaska Airlines Flight 329 however, I was delayed 3 hours. The "Lead ticket agent" Sonya was verbally abusive, and completely lack all skills in providing assistance or caring about the well being of another person. The ticket agents gave misinformation and lied. The problem originated that I was told that I was 5 min past the check-in time to check my luggage on my flight and therefore my luggage had to go on a later flight (separate from me). I was then told to sign a waiver that I voluntarily allowed my luggage to be separated from me. I felt this was inaccurate because I was not voluntarily allowing my luggage to be separated from me and I was being told to sign a document that was not true. With the ticket agents present, I explained that due to their mandate, I had to comply with their requirements of being separated from my luggage but I was not "voluntarily separating from my luggage". I was doing it because I was told to do so. I then signed their required waiver in front of them, acknowledging that my luggage would be separated from me and also documented my concerns on the waiver. Never was it explained to me (that by me adding additional information along with my signature), that I would be dealing with any difficulties. The agents saw what I wrote and re-read it before taking my lugggage. I then went to my gate for my flight. Suddenly without warning at the gate, I was denied boarding on my flight. I was told that the ticket agent Supervisor Lead-Sonya was on her way to the gate and that she had pulled me off my flight. I explained to the ticket agent that this didn't make sense. I also explained that I needed to get home because of health issues that I have to manage very carefully or I could be put into a life threatening condition. I told her that I have a serious chronic disease called Crohn's disease and that the stress they were putting me through was causing my intestines to swell. If the swelling gets out of control, the situation can become fatal. At this point with the conversation with the Gate Agent, Sonya takes over the conversation and starts berating me about my luggage. She was belligerent and punitive. Her conduct was absolutely aggressive and wretched. She has no business dealing with the public on any level. I was in sobs and kept telling her that she didn't need to grind me into the ground. When I kept trying to explain that I was not informed that there was any controvery with the ticket agents when I wrote my concerns on the waiver. This Supervisor continued to twist my words and verbally attack me. I told the Ticket agent- Sonya that I would sign another waiver if need be so that I could get on my flight. She was completely unyielding and atongonizing. I begged to get on my flight because I needed to get to my destination because I had planned my health regiment around getting home at a specific time, but because of this abusive woman, my health was seriously compromised last night and I was forced to remain at San Jose Airport 3 hours against my will because there were no other flights available other than the one that Sonya had forced me to take. When I called the 800 number for customer service and explained what I was going through because this unprofessional/uncalled for situation, they provided me an upgrade for the next flight as some compensation for what I was going through. Later when I got my boarding pass, I was told that the ticket agents at San Jose Int'l airport had arbitrarily retracted the upgrade. This woman, Sonya should be fired. I will NEVER, NEVER fly Alaska Airlines again and will make sure other know how rude and abusive that they are!
Yeah, you're just a big weeny! All I heard in your message was "me, me, me." I hope you don't meet someone like him on another airline though... That would be scary!
I would suggest, GROW UP.
I don't believe a word of what you're saying. If the guy was as bad as you suggest, the crew would be all over him, and possibly some of the other passengers.
No, I believe he may have said a couple of naughty words in your direction, and you had a major anxiety attack.
he worst airlines I have ever experienced!
1. Instead of the food, which was supposed to be included (due to the ticket) a piece of toast was offered for $5.
2. The same flexibility as the one connected to providing services was NOT observed by check-in. For only two kilos of overweight I was charged $25.
3. Toilets were stinking in the cabine.
4. There was shortage of blankets and pillows in the cabine. The pillows which were there, were dirty.
5. The temperature in the cabine was varying over the flight so much that people were wearing jackets and caps in one moment and short-sleeve T-shirts in another. My boyfriend got a cold after the flight.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was verbally attack by flight attendant on Alaska Airline in July 2019 . Help i have contacted my attorney . I asked four attendants to lower the heat, it was 78 degrees on the flight and my daughter had dr note for nose bleeding😢rude I pleasant hot flight.
I wold like to tell u about your bad service in Woodbridge mall! & shop in rt 22 nj ! U have to train them well how to do nice service with customers! Unbelievable how u find unprofessional nasty people in your stores ! I want to get fun during shopping Do improvements asap, pls
How can you make web ? Why Alaska Airlines if I choose shoes?...
Why did your scacherd complaint ?...
Scachers stirs in Woodbridge & rt 22 nj
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Alaska Airlines emailscustomer.care@alaskaair.com100%Confidence score: 100%Support
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Alaska Airlines addressP.O. Box 24948, SEAGT, Washington, 98124, United States
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Never will fly Alaska again! Called a month ago and booked flight, 2 seats, business class round-trip. 3 days before flight I checked on-line and somehow the return flight was changed to "coach seats". I called and was told if I wanted business class on return flight it would be $180, each seat! What a disappointment. I am disabled, it will be rough getting back home in coach!
Alaska used to be one of my favorite airlines, but Alaska/Horizon are my definition of the bottom of the barrel. A group of us flew from San Jose and Seattle to meet in Boise in December 22, 2006.
Both flights were late; the San Jose one was over 11 hours late. The Alaska/Horizon personnel are so used to this that they don't even talk about 'scheduled' times, they say "target" times as if being on schedule is an unexpected event. It is.
Making matters worse, the Alaska staff makes it clear that there really is little they can do for you, so they don't even pretend to try. They're always late, so why care? That's the attitude that come across.
On the next leg of the trip to Seattle, we were told after we checked our bags that the plane would be late by four hours, but maybe not really because the replacement plane was in maintenance, and it might not really be available or it might arrive early. I had to wait in line for an hour to obtain that "information." I tried calling the 800 number and was told that for them to help me, there would be extra charges.
I have been a loyal customer and frequent flyer customer with Alaska Airlines for years and have always enjoyed their service - that is, until I actually had a problem...
For the first time in my life, I had an issue with my reservation, and being unemployed, the cost of changing my return flight was a major concern for me. After exhausting nearly all of my options, I turned to the airline for assistance with the hope that my long-time loyalty would earn some favor. No such luck... as it was immediately apparent that the only part of my loyalty that was valued was the money they had already pocketed.
I explained my situation and continued by telling them that while I would rather not get a refund on my return ticket (and take the cancellation hit from Alaska) to purchase a flight with another carrier as my least cost option, unless they could help me, I may have to(hoping that this would open the company up to providing me with some alternatives).
I hadn't even completed my sentence when the less-than-friendly CSR on the other end then told me that while the website may have made it SEEM as though I would be able to get the actual refund portion of my cancellation back in monetary value, that was not the case, and I would only be issued a credit with the airline.
And that was it. Alaska Airlines made it quite clear that their rules are absolute they aren't changing them for ANYBODY unless you happen to fit within the very narrow terms of their catastrophic event considerations. They did not want to know anything more about my situation, offered no helpful suggestions whatsoever, nothing. Why they even have a customer service department, I have no idea... seems like a waste of money to me...
And its so nice to know that this is what consumer loyalty gets you. A hard line such as this - particularly when so many are facing difficult times - can't be helping them to win a whole lot of points with the public...
Anyway, I just hope that the airline appreciates that last $291 airfare of mine that went in their pocket, because unless I am faced with NO other alternative in the future (save for walking to my destination), they are the last dollars they will ever receive from me.
I am a hotel concierge in Hawaii. My guest came to me and told me she left her ID in an Alaska Airlines flight. So I called the main line of the Alaska Airlines. The agent I spoke to was reallly rude. She goes, "i can"t help you because I am in Pheonix. I also aske her if she can give me their local number so I can contact for Lost & Found. She still keeps saying, " i can't help you because I am in Pheonix.". Are you stupid? I am in service industry for a long time and have never encountered this kind of service. She is something else. Asked her for her manager. She gave me their local number and gave me an excuse for her staff's rude attitude. "She thought you want the guest's local number. We can give passenger's contact number for privacy rules." I know that since I am in hotel industry. I had never said that and also told her I need Alaska Airline's local number for Lost & Found". I will never recommend Alska Airlines to anybody!
During a flight home from Calgary, our flight was delayed getting into Seattle. Altought late, we did have enought time to make our connecting flight (if we had any help from the Alaska Airlines staff at Seattle).
Upon landing in Seattle (flight AS 570 from Calgary)late, we were not met at the gate (C-11)to direct us where to go to catch our connecting flight to Sacramento. We dashed to Gate D-3 and arrive 7 minutes before departure (2:30 p.m.) and was told by the gate attendant that she had closed the flight, even thought we were there 7 minutes early with the airplane still at the gate. She then told us that nobody informed her that we were coming and would not open the gate to let us on. We then proceeded to customer service to speak with the station supervison (Belinda) where we were met with a very cavalier attitude and "there wasn't anything she could do". She did say she was unaware of the delayed flight from Calgary and our effort to make our connectiing flight. (I guess no one communicates with the Seattle ground crew, I wonder why). This whole attitude is pervasive in the Alaska Airline operations in Seattle. The management needs to take a hard look to see what is causing this lack of caring toward their customers. I fly often and will think twice before flying Alaska Airlines again.
PS: As an aside, Alaska Airlines has the most uncomfortable seats in the airline business. Their seats seem to be 3 to 4 inches narrower then most other airlines.
Its not the airlines responsibility if you change your plans.
No other airlines give cash back, they all give you flight credit for another trip. Obviously you did not read the rules when you bought your ticket, or you would know all this already.
This is always upsetting when the staff dose no care. I had a flight delayed for 2 hours once and there was not even a staff member around to talk to, not to mention that we were stuck in a room with no windows and only one small 20" TV.
I have traveled enough to know that delays happen and there is nothing the airline can do about the delays, but I at least expect the staff to care and give a reasonable explanation of the problem and give updates. The last time I was delayed on Delta due to bad weather the gate agent was great and gave up updates so we would know what was going on.