Alfred Angelo
Reviews and Complaints

I ordered my dress in February for a wedding in May. I was told my dress was being shipped mid March. It is now the end of April and I still have no dress. They keep saying it is being shipped overnight on various dates yet still no package. Today I am told that it was supposed to ship on April 22nd but they never got approval for the overnight shipping so it is just sitting at the distributor. It still needs to go to the store and Glen Burnie and then they are supposed to Overnight it to me since I live over 2 hours away. I would never reccomend anyone to use Alfred Angelo at all. It is a nightmare

My wedding is sept 18, 2010. I still don't have my dress and they don't know where it is. it will be too long, and i paid rush also. of course for extra money i can rush a hem job. that is if it fits! i have had to plan a wedding without seeing the dress. I am freaking out.,

I ordered a dress on Feb. 6. I was measured at a 10, which was shocking because I'm normally a 4-6, but I figured they must run small and the lady knew better than me. Well, I should have checked my own measurements because when I received my dress, it was (is) way too big. I look like I'm wearing a very pretty sack. Anyhow, to have it altered is 60+ dollars. I thought maybe I was just being fussy but just spoke to the other bridesmaids and 3 others are huge too! This can't be a coincidence! Not only that, but we all paid for RUSH and recieved them 9 weeks after ordering. Normally dresses take 10 weeks. BAD BUSINESS. THESE PEOPLE ARE TAKING ADVANTAGE OF THE BRIDE TO BE AND SHOULD BE HELD ACCOUNTABLE. Did I mention the dress was 200.00? Style 7104.

I wish I had seen this before I purchased my mother of the bride dress. It was promised for a certain day and came in 6 days later. When I called the day after it was supposed to come in, I was told the top was in, but the pants weren't. When I said I hadn't ordered pants, the clerk said, "whatever." I panicked and bought another dress at Nordstrom's where everybody was very polite. AA refused to give me a refund. The District Mangaer was supposed to call me but never did. A month after the wedding, they sent me the dress I had never picked up. When I went to the store in North Attleboro, Massachusetts, the manager told me" well we didn't charge you." She meant they didn't charge me for shipping the dress to me a month after the wedding! Once they have your money, they don't care. By the way, the bridesmaids' dresses were ordered at 3 different David's Bridal locations and all came in weeks before my dress even though they were ordered at the same time or later. Do not go to Alfred Angelo.

You don't know how happy we (previous) Alfred Angelo employees are to see these complaints! Kim Benny is the absolute worst DM ever. She calls and screams and cusses the employees out. She has run off so many good employees, its ridiculous! In my many years of employment, I've never encountered such a demanding, unprofessional, rude, obnoxious boss. She rules her stores with fear and intimidation and we were constantly reminded how disposable we all were. Of the original 12 employees, the last just gave her notice in a 3 month period. Unfortunately, upper management must support this. Our manager went over her head to complain about Kim and Kim's boss just said" I suggest if you don't want to deal with Kim, you quit". The girl who took over would stay until 9 and 10 pm learning the ropes and the associates all pitched in together to keep the store running. What thanks did we get? NONE. We got screamed at, babysat, told how useless we all were. Until finally, we all couldn't take it anymore. Annie, Geoffrey and the rest of them are just as bad as Kim.. they just scurry around like Kim's flunkies. It's really quite sad because Alfred Angelo has the potential to be a good company, they just need to get rid of the hillbillies running the show and get some professionals in there to treat employees and customers with respect and value.

I have also have problems with the DM, Kim. Although I dealt with her at their new location in Syracuse, NY. You'd think that if you are running a new store, then you'd want to make it right so that you could benefit from added business but she is clearly too dumb to think like that. She is a [censor] and I refused to buy my dress from them, as she was not able to handle my issues. Old age isn't an excuse to forget to call someone back or fix their issue in a timely manner, KIM! Alfred Angelo needs to do their homework and fire her so that they won't lose anymore business.

Sorry about that folks! I copied and pasted this comment from a different complaint just to get it to the right store and forgot to change the last line. Opps! The store I worked at was McKnight Road in Pittsburgh.

Sorry for posting this twice but now I am at liberty to say what store I worked at.
After working as a subcontracted seamstress for Alfred Angelo, I have seen a number of outrageously priced alterations.Let me clear up one thing about the cost of alterations. Alfred Angelo takes 40% of the total right off the bat. 10% then goes to the contract seamstress who writes out the checks to the subcontract seamstresses ( the ones that actually do the work). Now, those subcontract seamstress get the remaining 50%. It is their job to do the alterations, store the gown until the fittings, pay the homeowners insurance to protect your gown, steam the gown, pay for the upkeep of the machines, purchase the thread and other notions needed.
As far as alterations go in general one comes to mind of a little chubby 8 year old flower girl. They ordered her a size 16 just to get the waist and chest measurements right. They told the mother of the bride when it came in we would cut it down to fit. What they didn't tell her was the alterations would run well over $150. The mother of the bride had paid about that much for the gown! This same mother of the bride brought in a junior bridesmaid. Her dress just didn't hang right. When I opened it up, I found that it wasn't put together right. Her alterations were well over $100. I felt so bad for this mother of the bride that I took it upon myself to take the top apart and put it together right and not charge her. And where alterations were really needed... on the bridal gown... the manager of the store told the bride that all she needed was hooks put over the zipper to get the flap to close on the zipper. It was SO tight that honestly, I don't think it would have help for the ride to the church. I let that dress out an inch up and down the sides. While I am on the subject. When I first met with the junior bridesmaid, flower girl, bride and mom, they were furious with me because I kept leaving and coming back to them. They complained to the assistant manager that the MANAGER had made the appointment for all of them. When I heard that, I pulled out the appointment book. Their name was no where to be found. AThere were times when I had a second fitting scheduled and find out that someone scheduled a bridal first fitting too! I was allotted 30 minutes to check the second fitting and pin more if needed, pin the bodice of the first fitting bride, pin a hem and bustle the gown. FOLKS! This is impossible! There was even one time that I was scheduled a second fitting, then the store scheduled on the same page, a first, and had an associate tell someone that just walked in that I could do her bridal fitting all in the same 1/2 hour. I was told by the contract seamstress that I was just to move quicker. I could move quicker but then you don't get a very good fit. I am what some people call a Master Seamstress and take pride in my work.
On another note, I had a bride come in with her gown and shoes that she had picked out for her wedding. The gown was the right length all but for one place that the hem went up 4" for about 8" across the hem line. I asked the Geoffrey, the assistant manager what to do and he asked me to drop the hem. I did at the cost to the store. I was later told by Annie, the manager that the proper way to handle this was to tell the bride to get lower heels and then charge her for the hem! By the way, it was like pulling teeth to get the store to pay me for that hem. The excuses were unreal. In the end, I had to threaten to go to the magistrate to get $30 off of them.
I have read on here customers saying how the store never took responsibility for a mistake. Let me tell you the store is NEVER at fault! At the beginning of the season I was told NOT to contact my customers personally. That was until something got forgotten that I asked them to call about. All of a sudden, it was my fault for not contacting the customer myself.
You know I could go on and on with the behind the scenes things that go on but I think I said enough... you decide. Oh and by the way, this isn't even the Alfred Angelo store that I work from.

I used to work at this store, and can tell you that Kim Benny is the most verbally abusive boss I have ever encountered. The managers refuse to take calls, then give the employees incorrect information to give the employees, then deny they ever provided that info to the employee.
Also, they allow employees to take commissions from other employees. If you helped someone find a dress, and allowed someone else to ring them out, that person would get the commission! Don't even think about complaining about it either.
Oh, and they demand you make coffee and lunch runs for them, but refuse to pay mileage.
Also, I've seen employees put in the wrong sizes for the customers because they "don't believe" the customer when they give them their sizing, or think the customer was "sucking it in" when they did measurements.

This was honestly the worst place I've ever worked, and the customer service is just as terrible as everyone is saying. I had actually been pulled away from helping customers to do something menial, like collapsing boxes, or shipping dresses, which could wait, instead of actually helping the customer!

This is truly a horrible place, and I'd never waste my money on one of their poorly-made dresses.

They ordered my junior bridesmaid an adult 12 instead of childs 12 they promised the dress a month ahead it's now 2 weeks b4 and store manager Annie refuses to speak to me! The dress still needs altered and shoes dyed! I promise future brides Annie won't give u a problem because after my attorney is done with her she will NEVER want to work in retail again! Also have reported them to the BBB!

I am in total agreement. I had a horrible experience there - they simply refused to help us, even after we made an appointment for a fitting and had already purchased a dress. If you can believe it, one of the older women who works there actually shook her fist and honked at my friend as she was driving into the parking lot! The most poorly run business I have ever seen in my life. I have already convinced 4 other brides not to go there for their dresses.

I have had problems with Kim Benny as well. I have had a horrible experience with this company. I have filed complaints with my state. I am telling everyone I know to tell everyone they know not to go to Alfred Angelo. I have never been treated so badly before. I have enough stress with this whole wedding thing. I don't need this.

My daugther felt in love with one of your wedding dresses so we wanted to get it for her. We went to the store located in Sunrise Florida and because of the time frame did not research this store. When you go to try their dresses they will do and say whatever you want to hear in order to make the sale and after you give them your money the nightmare begins. We got the wedding dress one week before the wedding, have to reorder the bridesmaid dresses because they order the wrong dresses and got the dresses a few days before the wedding. The consultants in the store, including the manager were RUDE to say the least .I wil not recommend this store to anybody. The last thing I wanted was for my daugther to be so stress a week before her wedding.

I went to the AA store on post oak in houston. they finally got my dress today. my wedding is saturday. then they tell me alterations will be $500. They have ruined my wedding.

the sales ladies r not nice! they talk like they r doing us a favor for going to them. the commpany needs to re evaluate the people they higher. with the way the economie is & people looking for work people that have a job should be a lot nicer & helpful. other wise that is how commpanies go under. i would not recommend them not even to dress a dog.

My wedding is Septtember 18, 2010. I still don 't have my dress. they said I would have it today, now they say the 10th. I am frustrated and mad. I have had to plan my wedding without seeing my dress! they have half the money and I am pissed because I will not get that back. My nerves are frazzled. I don't even know if I like the dam dress anymore. They have jacked me around. And they make them so long you have o hem them. they keep asking me if I can wear it as is when it gets here. I am 5.4" not 12' tall. They are causing the drama in my wedding right now. I will never recommend them to anyone!

Not everyone complains for free stuff but when they screw up and 2 weeks b4 the wedding the dress still needs altered and shoes dyed then yes i would expect them to pay for those details BUT since Annie won't call me back i can't explain that to her...I work as a retail manager and the customer is ALWAYS right it doesn't matter except for alfred Angelo who can't admit their mistakes!

The complaint is centered around alterations and order time. 3-4 months is normal for bridal attire that is speacial ordered, I got my first wedding dress (don't ask) at Demetrios in San Diego and it took almost 6 months to come in. Just because people weren't unhappy doesn't mean they work there... I don't. I get it though, some people just need to vent because $#!t happens and it's super upsetting.

I do agree alterations with Mary was time consuming and it was always busy when I went in, I think they should have an extra hand for fittings for sure. There were times when she was with three brides and three more were waiting... they explained that we were in peak season for summer brides (fittings were in April?) and sometimes the appointments ran over... Had to be patient with the process because the end result was my dress looking amazing and fitting me perfect.

I did have an issue with one of my bridesmaids telling me she ordered her dress when she had not! By the time I figured it out it was too late for them to do anything and she couldn't be in the wedding. The rush would have been $75 on top of the cost of the dress, not really thier fault... but that was awful.

Overall my experiance was great, and the final product was exactly what I wanted.
I tried to uplaod my pictures but it won't work... anyway I recommend Alfred Angelo. I think you should make a descision for yourself.

Sounds like J.Q. works there too... how else do you know people try to get something for free?

I had a excellent time at alfred angelo the staff was great. Very professional and curtious. I HIGHLY RECOMMEND THEM TO EVERYONE WHO NEEDS TO BUY A DRESS. Most people just complain to get something free! I never had one issue with them!

Amanda must work for them!

I had an amazing experience at Alfred Angelo. They were friendly and efficient. I would recommend them to everyone I know getting married.