Always Perfect Studios
Reviews and Complaints

Anyone who’s been ripped off by Always Perfect Studios PLEASE go to the Pennsylvania’s Attorney General site at www.attorneygeneral.gov/complaints.aspx?id=451v and file a complaint. Also, if you dealt with the company in David’s Bridal Westbury like me file a complaint with the Nassau County’s consumer affair dept. at www.nassaucountyny.gov/vendor_lookupWeb/Complaint_fillup.jsp and for the Westbury location or any other location in New York go to the New York’s Attorney General site at www.ag.ny.gov/resource_center/complaints/pdfs/cns001web_consumer.pdf and file a complaint there as well. I spoke with the small claims court for Montgomery County (where the main office is located) and they advised me there were tons of people out there with claims against this company and no one has been able to get anything from their judgments because it is a corporation and we can’t go after the owners personally. However, if enough people complain to the attorney general, they might bring an actual lawsuit on our behalf. Along with many others, I dealt with Rich at the David’s Bridal location in Westbury. I got married June 20, 2009. I received my proofs (with many pictures missing), sent my order in and never received any pictures or albums. It’s a complete disgrace that a company could do this and basically get away with it. Everyone has to file complaints with the attorney general; I think that’s the only chance we may have to get any justice. If anyone has had any success going about it another way, please post.

We were married on June 20, 2017 at the Coral house in Baldwin, NY. Rocco was our photographer and did a horrible job. He was late, constantly bickering with his assistant, and our videographer. The problem is we have yet to receive the proofs and constant calls to the corporate office, cell phones, etc. have yielded no progress. We even went to Davids' Bridal in Westbury, NY where we originally met with Rich and contracted with them. I don't know what's going on with this place but they shouldn't be allowed to continue their acts.

DON'T USE ALWAYS PERFECT!

Here is the list of our complaints:
1. Did not follow the very important list of poses we were told to pick
2. Did not listen to the bride at all
3. Didn't take a family photo
4. Refused to take pictures outside on the beautiful grounds of the Woodbury Country Club which is 1 of the reasons we chose the place.
5. Complained about too much light and not enough light. He was a real professional.
6. Did not take a picture of us walking into the reception hall.
7. Did not take any pictures of our first dance (lasted 2 minutes and was an actual dance) and we made sure we told him too
8. Didn't bother fixing anybody's poses
9. He took 800 pics instead of 1000
10. Didn't get a good picture of us cutting the cake
11. Was not creative at all with our poses
12. The lighting in 90% of the pictures is horrible.

Does management care? Not at all. Spend some extra money and get a good photographer. DON'T USE ALWAYS PERFECT!

Below is the email i sent the corporate office after attempting to speak to someone several times. And after loosing my patients, and guess what, i thought i would receive a phone call after this email, but no, i ended up calling them, at least someone responded the phone on that attempt. They said i should receive the order by Thursday 5/22/2008.

I do have to mention that the actual photographer, did a great job, and the pictures were all perfect and exceeded my expectations. But the corporate office is the one that is not so perfect as the name of the business implies.

To anyone in Always Perfect Studio:

"I've been trying to speak to someone to know the status of my LATE order. It has been more than 20 weeks since i placed my order and I'm loosing my patience already. To be exact it has been 32 to 33 weeks since i place my order, that is WHAT? 12 to 13 weeks late. I've had more than enough patience!

First, I received my wallets late (5 months late) when i was supposed to have received them back in October (two weeks after my order). The person that took the order forgot to add the wallets, and you claim in your website that:

"The secret of Always Perfect Studio's success is simple. We believe in providing our clients with the best photography and video, at the best prices, combined with STELLAR CUSTOMER SERVICE. This philosophy has become the hallmark of Always Perfect Studios and has kept our name synonymous with outstanding photography and video."

Yet no one bothered to pick up the phone to confirm if we wanted the wallets, which is of course the most obvious thinking being that there are included in the package. Someone that provides STELLAR CUSTOMER SERVICE would think "Huumm, this customer bought the MOST EXPENSIVE package we have, spent extra $$$$$$ and does not have the wallets in their order, maybe we should call and VERIFY that this correct", that's what you would call STELLAR CUSTOMER SERVICE. And not the way you handle your customers, not returning the call and lying about the order delivery date. Why assume that we did not want the wallets, we are paying for them, so why should we not want them?

I would have never gotten my wallets if i had not called to ask for them. At the same time when i was asking for my wallets, i also inquire about the rest of the order and when it will arrive and i was told that it was three weeks (it had been 20 weeks already when i called) delayed and that i was to expect my order by the beginning of April the latest. What date is today? WELLL IS MAY 19TH, 2008. April is past gone, and I HAVE NOT RECEIVED MY ORDER. And not only that, no one has taken the STELLAR CUSTOMER SERVICE, to call me and inform me of any other delays, or possible reasons why i have not received my order. Every time i get an update on the status of my order is when i call and demand it.On top of that i called on Friday 5/16/2008, left a message and have not received a call. Again i call today and no one is answering, ARE YOU CLOSED or something? You need to update your website, remove the words STELLAR CUSTOMER SERVICE.

I was so happy with the job that the photographer did at my wedding, but the STELLAR CUSTOMER SERVICE people at the office screw up.

I would like to hear from someone who can really give me STELLAR CUSTOMER SERVICE to tell me about my LATE, really LATE order. Or should i take that back, because maybe no one would call me since that does not exist in that company. Can i please have someone call me, otherwise i will be in the need to take this further.

VERY upset customer..."

At this point i really hope that i get my order this week and that the order is correct. That is what i'm afraid of now, i feel like i can not trust them. They were so quick when billing us the $$$, and so slow to complete the order.