Allure Aid
Reviews and Complaints

I placed an order with AllureAid back in October of 2021. However, for some unknown reason I have never ever received package. I contacted merchant and they keep saying it was delivered but per tracking number I can't locate anything.

Attached photos have tracking number.

I even called [protected] and left VM for Janet zillion of times and never received a call back.

Thank you

I purchased prescription goggles for my daughter from them and the pain began there. They did not add prescription to the order, it then took over a month to get a person named "Janet" to speak with. I sent numerous emails and left countless voicemail and nothing. When I finally spoke with "Janet" a second time she said they would issue an RMA which they did and that they would apply the prescription once it was received. Well that took over 2 months to get an answer again after many more emails and voice mails. I finally spoke to "Janet" again third time, and she acted as if nothing was wrong and assured me it would solve "TODAY". Which also never happened it is now two months later and not a single reply email or phone call from them as where is my order. I requested a cancellation but too has gone to the wind. I am at a lost literally ($80) for time and frustration and my child still does not have her goggles. This business needs to forced out and repay their customers for the stress they caused. All I wanted was an honest transaction receive what I paid for my daughters goggles.

Good afternoon. I took my frames recently bought frames that I purchased from you to Walmart to have lenses placed. Walmart broke my frames during adjustment. I need the order number and cost of the frames so Walmart can reimburse me. I can not find this information in my emails. The website is not helpful in locating this information if you check out as a guest. I have also attempted to call at 4:30 EST and your recording states the office is closed. Please contact me at [protected].
Thank you.
Casey Knight.

I am tired of their endless promises.
I ordered my glasses two months ago and I already regretted it many many times. A first, they told me that the glasses are unavailable, but my money was charged automatically (is it their usual practice?), it happens (happens to whom?).
Then they started to feed me with their promises to ship it soo: tomorrow or maybe on Friday.. or on Thursday. But in fact, the glasses are still in their warehouse or wherever they keep their products. Tired of their childish and stupid games.

Buyer beware and stay away from www.allureaid.com, you will regret if you buy from this site! They have zero customer service and there is no way to reach anyone. My order is still missing and I don't know what to do. Without their help I can't do anything. I don't have a tracking number and can't track my order.
I've purchased Prada sunglasses from this store and it was very expensive, I paid over $200 and it seems like I lost my money. I want a full refund or my order. Please, if anyone knows any additional contact share the information.

I think the website www.allureaid.com mislead me. I placed the order on June, 8. After that I received the confirmation only from my bank. I waited information from the seller, but he kept silence. Also when I tried to contact him, I sent emails through the website. But the seller hasn’t replied to these messages. I simply don’t know why he didn’t respond and where my order is. I have already contacted my credit card company and hope that they will help me. Be aware!

I ordered Gucci glasses from www.allureaid.com. I haven’t received the confirmation email and any other info regarding my order. It was impossible to reach the seller as well. After 3 weeks my order hasn’t been delivered. The seller only once answered and promised to send the order by express delivery, but it was lie. I got nothing. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.