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Ally Financial

Ally Financial review: Accounting/billing

M
Author of the review
3:20 pm EST
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On November 10th’23 I noted a $96.00 charge on My Ally Credit Card. I immediately investigated and found that I had in fact accepted a seven day “trial offer” from a company called PDF Filler. I had called to cancel before the seven days was up BUT I CALLED the wrong company. This is obviously MY fault, at least initially. A phone call to PDF Filler resulted in a refund being initiated by them. PDF Filler has provided me with THREE documents: First, an email stating a refund has been done; Second a copy of the Transaction ID used to transmit information which plainly states “VOIDED”; Third an online chat I had with PDF Filler was downloaded and sent also with the other two uploaded as a dispute on the Ally website. I had recently paid my balance and regardless that some may view my complaint as petty I don’t. I was proud of paying off nearly $1000.00 but the amount available was reduced to $904.00 and prevented me from a purchase over that amount if I was so inclined. I must have made 6 to 8 p[hone calls to Ally and each time I heard a different reason and/or excuse. As an example, on Saturday the 18th ’23 I was told the pending charge of $96.00 would simply “fall off” the next day, it didn’t’! Calling today November 20th ’23 I was told by a different person that She did not know why I was told that…..same ol’bu**[censored]! I do not deal with clowns, I have closed my account with them today. I accept paying interest for charges, but do not get “interest” shown to me, the customer, helping them to fill their coffers. DON’T USE ALLY!

Claimed loss: None

Desired outcome: Public awareness

Update by Mr. Naught
Nov 21, 2023 8:26 am EST

Seems like they only care about $$ and what one customer service person can, or is willing to do. Lousy representatives, multiple calls...Lame, lame, lame.

On November 10th’23 I noted a $96.00 charge on My Ally Credit Card. I immediately investigated and found that I had in fact accepted a seven day “trial offer” from a company called PDF Filler. I had called to cancel before the seven days was up BUT I CALLED the wrong company. This is obviously MY fault, at least initially. A phone call to PDF Filler resulted in a refund being initiated by them. PDF Filler has provided me with THREE documents: First, an email stating a refund has been done; Second a copy of the Transaction ID used to transmit information which plainly states “VOIDED”; Third an online chat I had with PDF Filler was downloaded and sent also with the other two uploaded as a dispute on the Ally website. I had recently paid my balance and regardless that some may view my complaint as petty I don’t. I was proud of paying off nearly $1000.00 but the amount available was reduced to $904.00 and prevented me from a purchase over that amount if I was so inclined. I must have made 6 to 8 p[hone calls to Ally and each time I heard a different reason and/or excuse. As an example, on Saturday the 18th ’23 I was told the pending charge of $96.00 would simply “fall off” the next day, it didn’t’! Calling today November 20th ’23 I was told by a different person that She did not know why I was told that…..same ol’bu**[censored]! I do not deal with clowns, I have closed my account with them today. I accept paying interest for charges, but do not get “interest” shown to me, the customer, helping them to fill their coffers. DON’T USE ALLY!

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  1. Ally Financial Contacts

  2. Ally Financial phone numbers
    +1 (877) 247-2559
    +1 (877) 247-2559
    Ally Bank, USA
    +1 (757) 247-2559
    +1 (757) 247-2559
    Ally Bank, USA & International
    +1 (855) 256-2559
    +1 (855) 256-2559
    Home Loans
    +1 (855) 880-2559
    +1 (855) 880-2559
    Ally Invest, USA
    +1 (818) 459-4591
    +1 (818) 459-4591
    Ally Invest, USA & International
    +1 (888) 916-2559
    +1 (888) 916-2559
    Credit Card
    +1 (800) 971-6037
    +1 (800) 971-6037
    Fraud Hotline
    +1 (704) 444-7824
    +1 (704) 444-7824
    Advertising and Marketing
    +1 (316) 652-6430
    +1 (316) 652-6430
    Outside the U.S.
    +1 (888) 925-2559
    +1 (888) 925-2559
    Auto
    +1 (646) 781-1015
    +1 (646) 781-1015
    Chief Executive
    +1 (980) 312-8471
    +1 (980) 312-8471
    Financial Partner
    +1 (313) 656-6967
    +1 (313) 656-6967
    +1 (703) 658-7829
    +1 (703) 658-7829
    Executive
    +1 (888) 568-0186
    +1 (888) 568-0186
    Billing & online account questions (personal loans only)
    +1 (833) 226-1520
    +1 (833) 226-1520
    +1 (800) 427-9184
    +1 (800) 427-9184
    More phone numbers
  3. Ally Financial emails
  4. Ally Financial address
    500 Woodward Ave, 16th fl, Detroit, Michigan, 48226, United States
  5. Ally Financial social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 03, 2025
  7. View all Ally Financial contacts
Ally Financial Category
Ally Financial is ranked 9 among 414 companies in the Banks category