CB Department Stores Alshaya Group Pottery barn kids and west elm

Alshaya Group review: Pottery barn kids and west elm

Sami Murtaza of US

Oct 15, 2023 3:15 am EDT

Verified customer

Featured review

I placed an online order for furniture for my kids' room on September 5th. Unfortunately, after one week, I received a call from the customer service team, informing me that the items were not available in stock, leading to the cancellation of my order. Initially, I chose to overlook this matter as an act of courtesy. However, when the same issue occurred with my second order, I became increasingly concerned.

A company representative had explicitly assured me that the items were en route and in transit, with the only delay being attributed to the headboard. I maintained regular communication with the customer service team throughout this time.

On September 28th, I received yet another call from the company, this time informing me that my order would not be delivered due to the product being out of stock.

For my third attempt, I opted for a click-and-collect order from the store. However, it has been more than two weeks, and the items have yet to reach the store. What's particularly frustrating is that the company has already received the full payment from my side.

I must express my deep disappointment with the level of customer service and logistics provided by your company. The lack of courtesy and the repeated issues with order fulfillment have left me extremely dissatisfied.

Desired outcome: Prioritize Inventory AccuracyAcknowledge Mistakes CourteouslyOffer Fair CompensationThese suggestions can help improve the overall customer experience and show that the company values its customers' satisfaction.

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UAE

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Alshaya Group emails

customerservice@alshaya.com

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Support

Alshaya Group address

Pepsi Cola Street, Behind Mercedes-Benz Garage, Shuwaikh, Kuwait

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Nov 19, 2024