American Air & Heat
Reviews and Complaints

We have been using this company for 2 years now. Everyone is nice and friendly. A tech came out today (Alex ***) for our semi annual AC check. He was knowledgeable and friendly. I highly recommend this company.

Excellent service, Erik explained what he and colleague would be checking. After the checks he showed me photos and explained what needed to be done along with options and costs. The work was completed and A/C unit now operates like new.

Alex *** is certainly a great asset to your company. He explains everything he is doing and why it is important. We are especially proud of his desire to finish his education. Thank you for investing in our young leaders of our future.

Americann Air & Heat is the best. They really care about their customers. And our technician, Rafael, really knows his stuff! He was so helpful and got our A/C up and running. We will definitely be requesting him whenever we need service. Thanks!

Alex *** my maintenance person is a very pleasant person He explain everything from when he came in until he was done with the service he provided. It's a plus to have people like in your company . Thank you Alex *** for the service you provided

Fantastic job! Our technician, Tyler, was on time, friendly & knowledgeable. He did a fast, efficient job in getting our air up & running again. American Air & Heat is a great Company. I look forward to working with them for all my air & heat needs!

Technician today was Alex ***. He is extremely knowledgeable and extra polite. Alex spent a lot of time explaining the condition of a/c unit, and various options for me to consider. I have been a very happy American Air & Heat customer for 12 years, and I highly recommend them.

Brian *** came today for my first maintenance check. He was so thorough and professional. He answered any questions I had and gave me honest answers about any concerns I had. I have been very pleased with the service today, along with previous work done with AMERICAN AIR. I highly recommend them

Tyler was very professional and polite, he had nothing short of respect for me and my home. His kind words and knowledge was unbelievabl. I felt that I had a long time friend in my home. I want to request to have Tyler back, I trust him completely. Thank you American Air for hiring gentleman like Tyler

Diego *** did the scheduled check up of the A/C and Heat system. Very thorough, knowledgeable, considerate (wearing a mask and covering his shoes each time he went in and out). He went over all the immediate needs and other recommendations to keep my system running. I have been a customer of American Air and Heat for many years and I do recommend them.

The tech that came to service my a/c today was Diego's ***. Diego explained to me what he would be doing. Diego is very knowledgeable, professional, Courteous. He also explained other service that the company offered, that I may be interested in the near further.
If I should ever need service or for my regular maintenance I would be happy if Diego was sent.

I have been with this company for about two years and I can truly say they are reliable, skilled, professional, and trustworthy. On this occasion, I got to work with Robert ***. He was so great at his job as a technician and as a human that my dog became best friends with him. He gave me advice about a part he could quickly install at an affordable price to help with a minor issue I had. American Air and Heat is a family-owned company and I feel like that empathy and care is demonstrated by each person I get to interact with. Thank you Robert and American Air and Heat!

I have used American air and heat for a number of years. Since I have an older unit, little parts here and there have failed, or were about to fail. While a new system would take care of these issues, not ready to give up on the old one yet. I have never felt pressured into putting in a new unit, but I do understand where they are coming from with their recommendation. I've been seeing the same tech for the last number of visits and have always had excellent service. Jesse is very thorough and always does a great job. I will continue to be a happy customer of American Air and heat.

The American Air & Heat company in Oviedo is my go to place for my A/C maintenance and equipment needs. Since day 1 of having my brand new unit installed back in 2017, I have had error free cool air in my home and never had a problem with my Lennox 4 ton unit. Naturally, one must do your part to keep the unit running properly like changing the air filter and various other routine things. But my service tech Daniel, recommends other services to keep my family cool during the explosive summer heat that Florida brings each season. These other services provided by American Air are affordable and Dan can do it all. Because of the quality materials American Air provides its customers and great routine maintenance from courteous and professional employees like Dan, it's no surprise why they continue to receive good reviews from all their customers in the central FL area. With American Air & Heat leading the way for my A/C needs, I don't have to worry about a thing. Thank you American Air and Heat...

Our heat pump went out about 2 weeks ago. Tech Ryan was scheduled, and reviewed the options with us; for a 17 year old unit, we decided on replacement. Todd came out, did a very thorough evaluation, and went over available systems and options, including a 0% financing offer for 36 months. We were scheduled for Thu 7/22-Fri 7/23, and given an arrival time estimate of 9a-12p. They arrived Thu @ 8:30a (early, yay! o/), and were done by 5p. Work included new heat pump pair (air handler and compressor, including a new concrete pad and hurricane straps), new refrigerant and drain lines, new thermostat, and an additional 8" of blown-in insulation (home built in 1994 with 6" insulation; code at the time, but had shrunk to 4" - added 8" to bring up to current code). ALL their employees were helpful, friendly, courteous, professional,... etc. Each took the time to answer any questions we had, including simple or rather "dumb" questions from me like: why doesn't it seem to be cooling quickly? But the new system had both the temp *andhumidity down to their set points by morning, and after I adjusted up for "daytime", it's been maintaining both so far today without issue. Not only *wouldrecommend, but *didrecommend to a neighbor whose system was also out, and noted our install.