American Airlines
Reviews and Complaints

On June 10th I booked a round trip ticket to Hanoi, Record Locator VVQNHB for myself, Barbara Katz and my sister, Laura Kroeger. The ticket I booked showed as Main Cabin Flexible, advertised as choose your seat (see attached). That cabin still shows for $1361 which is what we paid. When we got our confirmation it showed Economy, class 0 which JAL says means we can't get seat assignment till 24 hrs. prior to takeoff. This means 22 hours of flying not next to my travel companion. I need her next to me for health reasons. I've already steeled myself for the fact you'll assign us awful seats but I think you should honor the Choose Your Seat option. We called and spoke to Customer Service staff who told us we did nothing wrong, that JAL designates some tickets as class 0 and you have no control over that. JAL customer service said we booked through your web site and you should handle it. We still want to travel on our same flights but we just want to be able to choose our seats in advance. We are not looking for a refund. Thank you. Barbara Katz, 972.330.0648, [protected]@yahoo.com. I am a loyal AA traveler and an Advantage Member #1A9J146

AA# 34JP9M4
We travel for business almost weekly, owning two businesses in each state, making it necessary to travel from Louisiana to Colorado frequently. It's recently been a rarity to have a flight depart on time or arrive on time, being delayed hours to days in some cases. Last year we spent well over $70, 000 on travel rental cars/flights/hotels sometimes buying another flight from other carriers just to get back to our business. Excuses of no flight crews multiple times, plane is at the gate and no crew, at 5am, being delayed 6+ hours sometimes, extra cost on rental cars/hotels and business suffering from being absent. I dont know what the resolution is but to use another carrier from this point foward hoping for a better result. Dallas airport being the worst and Denver not far behind. I would like a response of some explanation, if we ran our business like that, we would be out of business!

Flying to Maui, HI from Indianapolis with layover in Dallas, TX. Multiple delays caused my family of seven to miss AN ENTIRE DAY of vacation in Maui, HI. No explanation, no apologies. Now attempting to return to Indianapolis and AGAIN delayed in Dallas. Multiple delays, multiple gate changes. Arrangements for home arrival including pet care and transportation are compromised. Will I make it to work tomorrow as scheduled? I will NEVER fly American again.

We have send you two vouchers for an extension of the trip to be commence later on and the VOUCHR NUMBERS are [protected] and [protected] which were send to an American Airlines Office located at 5031 Commerce Park Circle, Pensacola, FL 32505 under USPS certified mail number [protected] on May 10th 2019 and still awaiting for a reply from your office. Thanks.

Malkit S. Sappal and Hardev K. Sappal
16370 N.W. 8th Drive
Pembroke Pines, FL 33028

Flight AA0473 CLT to DEN.
First there were weather delays - OK and then we get on the plane and there's a light not working. The mechanic fixes it. Then we start to back away from the gate and then we stop there's a change to the flight plan. So we need to go back and get another crew. But we can't go back and we are stuck on the tarmac for an hour at this moment because we are still here!

I'm an addvantage member & was traveling from Chicago to Puerto Vallarta, Mexico on June 3, 2019 on my way to the first stop which was Phoenix, Az. (Which was originally ticketed for leaving on June 2nd, but because of storms west of Chicago planes weren't coming in or going out, & I was notified only 2-3 hours before my original flight time just as I was ready to walk out the door! Then sat on hold for 2 hours, to hear that there wouldn't be any availability until Tuesday 6/4. My husband happened to look long enough to find one seat that opened up the following day, instead of two days, so he booked it online) so that's not really under your control since it was weather related, but I had reservations that I still had to pay for but I was at least thankful I didn't have to wait until Tuesday, as my sister had to that was flying out of Missouri along with my niece from Alaska that had come two days earlier than we were supposed to get it. Anyway so the flight was rather rough but at a point when the seat belts sign wasn't on, I bent over into the aisle somewhat to pick something up that had fallen & all of a sudden WHOMP! On my head, it was coming backwards now because they'd already passed out refreshments I guess, & they were traveling way too fast with that heavy cart not paying a bit of attention of whether anyone was in it path! A male was walking backwards & a female was pushing. It came upon me like a bat outta hell & anyone nearby could hear the crack on my head & he said oh my God! I'm so sorry, are you ok? I said no! It hurt like heck & I sat back up in my seat & they just kept on going, not even asking if I needed help or anything! So I felt a lump on my head coming on within a few minutes & put call light on & asked if they had anyway to make me an ice packet & then they offered me if I wanted a Tylenol. I said yes, please bring me 3 because the pain wasn't easing up at all. The rest of the flight they didn't oncecome & check on me & so when we landed I told them I felt like I was going to throw up &that I Now had a golf ball size lump & had kept the ice on since they gave it to me. I asked them where I could go to get checked out & I quickly found the medic station not to far from where we got off. The lady at the desk was very nice & offered to get me a new ice pack since this one was leaking, then she came around & sat me down in a chair & said she'd call the medics over &I told her I'm still feeling like I need to throw up so she pointed where bathroom was & I pretty much ran there even though I was feeling dizzy & cold & clammy. By the time I got back from restroom & sat down the 2 male medics were there & asked me questions and took my vital signs & asked me questions and filled out an incident report. The First Lady also had started asking me if the flight attendants had filled one of these out & I told her not that I'm aware of. Then the one guy felt the lump on my head & toldthe other guy how many centimeters it was. They asked if I wanted to be taken to the hospital & I said do you think I need to? Cuz I'd already lost one day of my vacation! He checked my pupils &also told the other guy what he saw there, which I know he said they were a little slow but reactive so I confirmed with them if my vitals were ok & he said yes & I told him I take a water pill sco it's normal for my blood pressure to be a little low, which he said it was & so he said if my blood pressure was high I wouldn't even ask you, I'd tell you that you should go, so I felt it was pretty safe for me to go ahead because I would have not made it in time if it took any longer. I just made it & boarded & left right away because also I felt like my lump had gone down from the ice quite a bit & I was no longer feeling nauseous & dizzy, I just had a pounding headache for the next two days that didn't get relief with taking 800 mg of Motrin around the clock every 8 hours. Oh& to top all that off, on my last flight from Phoenix to PVT I was absolutely freezing to death on that airplane & they said they did have any blankets available except for the first class customers! Now I'm quite sure they see this person with holding an ice pack on their head they couldn't be bothered to go see if someone in first class wasn't using their blanket & would be willing to give it up for this freezing older woman in the back! It just behooves me how so many people cannot be compassionate or caring whatsoever. Anyways, I feel I spend an awful lot of money which I use to get miles on my account for an occasional trip & because of the first four days being a total washout that I should be reimbursed in some way & I certainly hope you can see it from my standpoint because had the flight attendants been watching where they were going instead of talking about where they'd go on their layover I could have enjoyed at least 5 days of my vacation! Oh, & on way back they stuck me in the very last seat on the plane next to a 400 lb man & I only had an hour for my time between flights together through customs, immigrations & go get my bag that I'd checked & go through security again & I was so stressed out & just made that flight by seconds & never had the chance to get some lunch & then when I tried to order the fruit & cheese plate they tell me they don't have it, so I had to eat a box full of cookies & crap. I can't think of one nice thing to say & when I hear other people talk about their experiences flying the no frills airlines & saying it's no worse than the others & a lot cheaper.
I was on AA2847 on 6/3/19 seat 29C when the incident occurred. Hopefully somebody will bother to take the time to read this. I can tell you customer service has always been & will always be the most important way to keep your customers which in turn gives all the employees a reason to feel proud of a days work.

Janus Smith
[protected]@hotmail.com. I'm not sure but I believe my tickets were booked under my husband Andrew T Smith account number which I can provide if you need that. Thank you.

1. Flights scheduled on 4/26/19 from stl to phl (4621) to Rome (718)
2. Airlines re-directed our flight from stl to charlotte due to weather in phl the morning of 4/26/19 as we were loading the taxi.
3. Could not land in charlotte due to weather. Attempted to land 3 times. If the weather was bad in charlotte why weren't we directed to a non-weather affected airport.
4. Re-directed to Columbia sat on tarmac for several hours to refuel and allow some passengers who wanted to disembark in Columbia. Missed our connection to Rome while on tarmac.
5. Then flew back to charlotte. No other flights out of charlotte to Rome on 4/26/19 nor on 4/27/19.
6. Reticketed us on 4/26/19 to Chicago the next day 4/27/19 for a connection to Rome. Rescheduling agent was rude and showed no signs of empathy to our situation. Even though I was in a wheel chair.
7. Couldn't get our luggage in charlotte. Held up in excess of 3 hours. Stayed at a local hotel until we flew out to Chicago the next day, 4/27/19.
8. Didn't arrive in Rome until 4/28 /19causing us to miss a pre-paid night stay in Rome as well as a pre-paid tour.
9. Only last week when our travel agent returned from a trip did we discover that the pre-paid hotel and pre-paid tour will not be refunded. We incurred a loss of $755 for those items.
10. Question:
a. Why did we get re-scheduled to charlotte on 4/26/19 if there were weather issues in charlottle? Like phl.
b. Why didn't we get redirected to Chicago on 4/26/19?
c. Why did we sit on the tarmac in Columbia so long causing us to miss the Rome connection? Was it the dis-embarking passengers?
d. How can American compensate us for the lost $755

AA.com Customer Service,

American Airlines Rapid Reward Numbers:

• Gary Parsons: 63RNX34
• Theresa Parsons: 32W9XL8

I am not one to complain, and I have never filed a verbal or written complaint with any airline. However, I guess there is a first time for everything.

My wife and I travelled from Orlando to LA on flight number 880 on June 4, 2019, and returned to Orlando on flight number 2757 on June 11, 2019, and on both of these nearly 5 hour flights, we had miserable experiences.

On flight #880 we had seats 3A and 3C, expecting plenty of leg room, but unfortunately these were bulkhead seats, and therefore, very minimal leg room at all for a first class seat. Why the seats were numbered this way is beyond me - seems like row 3 would have a row 2 in front of it, and therefore plenty of leg room.

Secondly, the plug in socket for headphones had a broken piece stuck in it, so my wife was unable to enjoy any entertainment on the 5 hour flight. We had to share a headphone and watch one screen, which was very uncomfortable. We did not have any of our electronic devices with us so that was not an option (they were in our checked luggage).

Lastly, on flight 880 the meal was very unappealing, so basically, no leg room, no entertainment and bad food. I will say the flight attendants were very pleasant, and we were offered a few reward points for our inconveniences.

The return flight was disturbing as well. We did have seats 3D and 3F, and this time there was a row 2, so leg room was better. However, there was no TV/Entertainment on the plane at all, other than the in-flight entertainment that can be accessed through the American Airlines App. We did have our tablets; however, there were no power sources to keep them charged. I do not understand why, on a cross country flight, the plane does not come with individual TV monitors, or at least power outlets, especially in first class. Once again, the meal was very unappealing, so we did not eat on the plane. I suppose next time we will bring food on the plane with us, even though we always fly first class, and expect reasonable meals.

We are flying again with American Airlines in mid-July from Orlando to Cabo San Lucas, and are hopeful that those flights are better at accommodating the comfort and positive flying experience that we expect when purchasing first class tickets.

Thank you!

Gary and Theresa Parsons

On Sunday, June 9th, I was delayed from Greenville because of storms. However, the storms were only half of what caused the delays. In Greenville we sat on the tarmac for at least 1/2 hour before departing. We flew another 1/2 hour into heavy turbulance before the pilot decided to return to Greenville, which took us only 10 minutes, which means we flew around Greenville the entire time. Now we needed to refuel. We waited for paperwork for 1 hour. Some passangers deplaned, but I was told I couldn't get my lugguge so I stayed. Once we finally arrived in Charlotte, I had missed my flight to Manchester, but was booked on a later flight. That flight was stranded on the tarmac for over 1/2 hour because the hold door was left opened and we had to wait for someone to come and close it. I didn't arrive in Manchester until after 2am, four hours behnd schedule. My mother was there to pick me up, but I feared I would not arrive that day so I sent her home worried about her driving in the dark. Since I had no ride home I tried an uber, but they were unavailable. So my sister booked a room at the Hloiday Inn. I was scheduled to work the next morning so I had to call in to tell them I was unavailalbe to work.

I understand that weather was not in your control, but the other delays were. I suffered more stress than was necessary and financial loss from hotel room and a days lost wages. I am considering not flying on AA anymore and would like to be conpensated for my time and expenses.
Raymond Ellsworth, 190 Dockham Shore Rd, Gilford NH 03249, [protected]

because our flight was delayed we missed out of one full day at our resort hard rock hotel, punta cana at a discount rate of $35.00 per day and a loss of one full day ofall inclusive at a cost of $428.00 per couple per day' we are frequent flyer members #2t95nb4 and#2t95nc6. we are loyal american airlines customers. i am requesting a full refund of $463.00 to recover our resort and all inclusive fees paid. thank you for your help with this problem. mr.&mrs. leonard correia 34 lilac ave. oakville ct. 06779 phone#[protected]. email#[protected]@optimum.net.

I along with Damien Garro traveled from Sydney to New York via Dallas flight on May23rd 2019 Eticket MKSBJX, with a return date May 29th 2019.
The service was ordinary from Dallas to New York with attendants having a could'nt care less attitude...the Lounge was sub standard in comparison to Qantas facilities.
I went into the site to check on our return flights to find that QF3249 La Guardia to Dallas had been cancelled...we were not informed so just as well we didn't travel to the airport.
We contacted American Airlines who still didn't have a explanation for the cancellation, and the only thing they offered was a coach class fare back to Australia which was not accepted.
We contacted Qantas who were extremely helpful and advised us of a flight back to Australia next day via LAX...BUT we had to get American Airlines to agree...which after an hour on the phone they did. I am very sorry you have American as your partner airline and will not travel with them again. We of course had the delay on May 23rd which wasn't a good start to our holiday.
My email contact is [protected]@gmail.com and my phone contact is [protected].
Thankyou Rex Leverington

I booked a trip to Arizona for a luxury vacation at the Miraval resort. I am not a rich woman and had to save 10 years to pay for this trip. I flew into Phoenix and booked a shuttle bus to take me to Tucson.

Although I checked in for my flight an hour and a half in advance and boarded in a timely manner, my luggage was not placed on the plane and did not arrive with me in Phoenix. I filed a lost baggage claim at the Phoenix airport and was assure that my luggage would arrive on the next flight from Charlotte and that I should receive it in Tucson shortly thereafter.

This was a lie. Although my luggage arrived in Phoenix approximately 5 hours after my arrival, American did not place it on the next flight from Phoenix to Tucson. I had to phone the Customer Service desk at least 8 times to inquire about the status of my luggage and was informed there was nothing they could do to escalate the matter. I received my luggage the following day around dinner time.

I was unable to participate in the resort activities for two days as a result of having no clothes/shoes...anything. This was an expensive resort ($1, 000 per night) and I was unable to do ANYTHING due to American Airlines' screw-up.

My return flight was out of Tucson to Phoenix and on to Charlotte. My luggage went to Tucson but not to Charlotte. After waiting in the American complaint line for 45 minutes, I was told that since my luggage was in Tucson, there was nothing they could do. They referred me to an 800 number. After waiting on the phone for 45 minutes, I was able to report my missing luggage. I did not receive my luggage until early evening the following day.

When I returned home, I filed a complaint with American requesting that they refund the points used to book my flights, my baggage fees ($60), and reimburse me for a portion of my resort stay. They refused to do anything other than "consider" my request for a baggage fee refund.

I have been an American Airlines Advantage customer since 2005 but in the eyes of American, this is meaningless. They have no loyalty or concern for their customers. American has the worst customer service I have ever experienced and I will do everything in my power to avoid using them in the future. I frequently travel for business, but I would rather take an inconvenient route on another airline than to ever fly American again.

Boycott American!

On May 26, 2019 my husband and I took a flight from PHL airport to Phoenix, AZ. We paid extra for priority boarding, which still put us in group 4. Boarding agent was belligerent, condescending, and spoke to me in a scolding manner as I handed her my ticket to board plane. She told me my carry on bag ( that I have used for flights for the past 5 years) was too big and had to be checked. As I was zipping up the extension zipper to reduce width, she told me to move over so she could check other passengers in. She then said the bag was too large, then in a scolding manner said to me, "I told you you can only take 2 carry on bags on to the plane." I told her I only have 2 bags, but she said to me, " No you don't, you have 3! My husband intervened and said, check the bag and let's get on the plane. Once we sat in our seats, the woman seated directly behind me was also complaining about how she was treated at the boarding gate by the same agent. This experience was unnecessary and completely unprofessional. I would appreciate your looking into this matter.
Angela Duke

On April 14 I traveled from Dayton to Chattanooga with one piece of luggage and a wheelchair. I was charged $30 for the luggage and the wheelchair. Returning on the 27th in Chattanooga I was charged $30 for the wheelchair and $40 for the luggage.. . I complained to the agent but he ignored me.

On the second phase of the trip I was stranded in Washington DC for approximately six hours with no communication. I am 85 years old and diabetic - in my wheelchair - I asked for water twice - and was refused ( I Might choke on it and they would be sued. This was a terrible layover and many other passengers were upset.

On tuesday 05/21/19 I was scheduled to fly on flight aa1119 to charlotte nc to get a connecting flight to harrisburg pa. My 80yr old parents who live 45 mins away drove me to the airport. I walked in checked the flight board and it said my flight was on time. So I sent my parents on their way home. I cleared security and went to my gate 45. About an hr into our wait they informed us that our flight had been canceled and told us to call the 1-800 number. I was scheduled to be at work wednesday morning at 2am. I called the number and all they could offer was flying the next day on same flight. I lost a whole days pay because of this. I had to call my elder parents back to drive another hour and half round trip to pick me up and drive me back the next day.

So wednesday 05/22/19 arrive back at airport for same flight. All looks good and we finally board. Get out to the run way and am told we have a 25 min wait to take off. So now i'm stressing because my connecting flight is to start boarding before I even land. The one male stewardess was to busy spending all his time talking and laughing to one customer then worry about us stressing to make our connection.
Of course the pilot made announcement we had people trying to make a connecting flight and please let them get off first. Well you know how far that went. Lucky for me I was close tot the front of the plane in 12e. Upon de-boarding I stopped at the counter to ask for help. I approached the counter clerk who was more worried about a big bag of candy and said I was going to gate b16 can she call ahead and let them know I am on my way. Very sarcastically she said "they know your here they wont wait" so I took off running and i'm 58 yrs old and not a runner. When I got to gate I heard another women say shut the door. I said no wait there was other people coming trying to connect too. She could give a crap there was others coming. One thing you need to do is teach your employees how to be polite and understanding to all customer's. It was your flight that made us late. I could understand if it was a different airlines. But your own airlines could of cared less. I would like to be reimbursed for the good days pay I lost $292.00 and the 3hrs my parents spent on the road.

Deborah moyer
44a cumberland dr
Mechanicsburg pa 17050
[protected]
[protected]@yahoo.com

My flight nightmare started around 8:30pm 05/18/19 in memphis when i called to check on the status of my flight home to seattle. First of all no one would pick up the phone and talk to me. A recording told me that i would be called back in 3hrs. I needed to be leaving for the airport by 2:30am. 3hrs later i finderly got an agent on the phone that started short talking me as if i was buging her. And without any compassion or an apology about the flight being cancel the agent tells me that i have been placed on standby and will fly out problemly by monday or tuesday. Never telling me at the time it was because of a storm that was coming out of texas . So i got dress and drove to the airport to find out how can i fly out sooner because i needed to back at work by monday morning (04:50). Now that i can see that there is a storm present. With no thanks to the agents help. To make thing worse there is over 100 people ahead of me on the same standby list. The choices you get are pay more money and move up the list, sleep in the cold airport, run from terminal to terminal to see if your name is called on the standby list, also you are told that if you are not present and do not yell out when your name is called you will be taken off the standby list. I served in the military for 14yrs and never had to live like a dog begging to good home. People on this list wanted to fight the desk clerks and each other. Babies crying and mother's also crying and wanting to fight because they also was being bounced from terminal to terminal. No one offer a food voucher, or to place you on another airline/flight nor gave you a place to stay. But when there was a flight crew of 3 to 4 people that needed to get someway or home they would offer vouchers up to $975.00. This is my first time feeling like a slave and we were slaves to your airline that made us jump when we was told to and sleep on a cold chair for hours at a time. There was people begging to go home with people in wheel chairs and blind people, and sick. " i would like to receive a full refund". And if this is the way we are going to be treated in the future please expect me to never fly your airliner ever again.

On May 12, 2019 My Son, grandaughter and I were scheduled to leave Savannah, Ga airport at6:21 PM with a connecting flight in Dallas to Albuquerque NM. Flight 2698. It arrived in Savannah with a flat. Took 5 hours to repair it. Therefore, we missed our connectin Flight in Dallas. Yes, they gave us hotel and meal vouchers, however, we arrived at the hotel at midnight, left the next morning at 6:00AM no time to eat. We landed in Albuquerque at 9:00 am, tried to used our vouchers and were told we could not use them. It was the worse experience I have ever had. What a Mother's Day, all afternoon and evening at the airport, without dinner as we could not leave our area as we ddid not know how long it would take them to fix the flat. Then we get to Albuquerque New Mexico and my luggage is not there. When I received my luggage it had been ram sacked and someone else dedorant was in my bag. I was under the impression when you go through someone's bag you need to leave a notice. This was horrible experience. If i can fly on another airline I will avoid American Airlines!

My daughter and I were scheduled to leave on nonstop flight 1959 out of Des Moines, IA to Phoenix on Monday, May 13th at 2:00pm. Shortly before 2:00 pm it was announced there was a mechanical problem, and there would be an hour delay. Throughout the day (almost hourly) it was delayed another hour. Many hours later we were informed maybe we should rebook our flight. My daughter was attending a medical conference beginning on Tuesday so we were hesitant to rebook the next day, and there were no flights to Phoenix out of Des Moines available. However, about 7:00 pm we rebooked with American for the next day. We also had to cancel our hotel (which was past cancellation time). While we were downstairs at the ticket office it was announced flight 1959 was leaving shortly. So we cancelled our rebooked flight and called the hotel and made the reservation again for that evening. We got on the plane for the flight to Phoenix. After sitting on the tarmac for close to 2 hours we were told to deboard the plane as it probably wouldn't be leaving. We all went downstairs to the ticket area and stood in line for 2 hours while we were rebooked for the following day. And also called the hotel and cancelled for the 2nd time! We were sent to a hotel in Des Moines at midnight. We were rebooked on a flight to Phoenix with a connecting flight through O'hare in Chicago with only a 35 minute layer the following day!
We had to run to get to our connecting flight. They made everyone check our carry-on luggage. (When I opened my luggage the inside was in many pieces!)

To summarize: We sat in the terminal from 2:00pm to 12:00 am. We rebooked twice, recancelled our hotel twice and made new reservations. My daughter missed the first day of her conference (and couldn't be reimbursed), she missed her continuing education hours, my suitcase was ruinesd, and we had many stressful hours!

We hope we can be compensated for this disasterous and costly incident. We have flown many times with American Airlines previously and have been satisfied. However, this was more than inconvenient. It was unacceptble. We hope to hear from you soon with compensation.

Marlene Edsen
Lindsey Irlmeier ( The flight was booked in her name.)

Marlene Edsen
3016 SW Westview Ln.
Ankeny, IA 50023
[protected]

Lindsey Irlmeier
4008 SW Sawgrass Pkwy
Ankeny, IA 50023
[protected]

I'm writing to complain about the services. I called to make my reservations and asked about bringing Medical bag they said it's OK for me also two carry-ons besides. Went to check my big bag and gave me the OK for the medical bag. I got up to the gate and I was very upset that I have to pay $40 for my medical bag that I was told could go for free.for some others told me I could not and I am not happy with the service that I received and she treated me I am also other people complain about their service They received I was not expecting to have to pay extra $40 I am very disappointed in the service. I am going home not sure how that's going to Go This is my first fight with you guys probably my last . I fly 3-4 times a year and have never had to check my medical bag with them. I feel very upset about this if this is the way you treat your passengers. You may call me at [protected]. My name is Lynda Misik confirmation number PDUGFK

On 1/9/19 I booked 4 Non-Stop Flights with American Airlines. Boston to Miami on 4/19/19 and return on 4/27/19. I was scheduled to leave Boston at 5:28pm and arrive in Miami at 9:05PM on flight 2336. Record locater GRXGIQ.
I went onto your website to check in 24 hours prior to departure. Upon checking in I learned that my Non-Stop return flights had now been changed to include a stop in Dallas prior to arriving in Boston. My original return flight was to leave Miami at 9:35pm and arrive in Boston at 12:53am on flight number 1054. On the morning of my departure at 10:13am I received a message that my flight had been cancelled. Imagine my shock as I had 4 cruises booked for departure in Miami the following day. We were finally able to get on another flight after a lot of begging and pleading as we didn't want to miss our cruise. I do want to mention that I was lied to by the customer service rep. She had stated to me that there were no non- stop flights available. I found at least 4. We arrived in Charlotte only to have to sit on the runway as there was no gate available. e waited awhile and the pilot kept trying to update us and on his last update even he stated that the situation was in-acceptable. We were delayed in Boston, then again in Charlotte. A lengthy delay I might add. Several flight attendants were engaged in conversation regarding the mess at the airport. American seemed to be the only airline that was having all the confusion. We finally arrived in Miami. I believe it was after 1AM. We arrived at our hotel after 2AM. Along way from 9:05PM as scheduled. As frustrated as I was at what was occurring. I was fully aware of all the weather issues and finally conceded that it was Americans fault that the weather had been so bad. The fault I find with your airline is that 1. I was lied to by customer service. I booked non-stop flights for a reason. 2. I was never told/notified of any changes to my return flight at any time. I could have made other arrangements. 3. My return flight was 1 week later and had already been changed so you can't blames the weather for that. 4. Your company policy states that if flights are delayed for a significant amount of time and or your flight is changed from a non-stop to a stop over. That compensation would be made. I am only asking for what I am entitled to and nothing more. So I would expect American Airlines to honor its own policies.

Respectfully,
Gloria Hammond