American Airlines
Reviews and Complaints

My original booking number was GUMEAF. I have been trying to get in touch with someone since early June. Someone finally reached out to me on the weekend, and I was busy with family. When I asked for a callback, she rudely said, "that is not an option, I'm calling you now". In addition, I was told a bunch of lies on the phone saying my delay was related to weather and the connecting flight being delayed in another city which resulted in a lack of staff. EVERYTIME there has been any kind of cancellation/rebooking, it seems the airline always find a way to blame it on weather to save themselves. I am out over $1500 as a result of this 24+ hour delay that occurred and all I got was a voucher for $150, when I explained this to the customer service rep on the phone she rudely said, "I'm surprised you even got that". As a customer I am on the brink of exploding, why is it taking so long and so much effort to resolve an issue that is entirely YOUR airline’s fault and not mine. My next course of action will be taking this to all my social media platforms and blasting your company, as previously explained, a group of 13 of us had a bachelor trip booked for months and this cost us all a ton of money and now we are all being denied any type of compensation from AA. I expect a callback from a manager or someone higher up than the useless person that previously called me and if I'm busy at the time I don’t want to be told that that is my problem and not yours. My number is [protected] and as I said before if this is not resolved soon my friends and I will be taking this to the media and blasting all social media platforms regarding your company’s complete disregard for people's issues and malpractices. I am expecting a full compensation for the day I lost in travel. The Air BnB cost over $1000 a day and I missed an entire day of my trip. In addition, I spent upwards of 8 hours on the phone with AA trying to get this resolved and eventually had to make 3 trips to the airport which is over an hour away from my place. You delayed my flight by over 24 hours for a non-weather-related issue (this was told to us by the rep at your AA counter at the airport) and as a result on the government of Canada website I am owed $1000. This doesn't even cover the amount I lost as a result of the incompetency so I'm requesting compensation totalling $1500. You are a multi billion-dollar company and to treat your customers like this is pathetic. If necessary, I can provide receipts for my air BnB, and other costs incurred as a result of this delay

I was on a delayed flight AA360 from LGA to Ord on July 25th, 2022, We was on the runway for over 2hours as well as I was sitting at the back by bathroom the smell was horrible ,it was extremely hot passengers standing and leaning on my seat waiting to get into bathroom. Tissue from bathroom up and down the aisle used tissue. It was very frustrating.

On Aug 4, 2022 I flew into Miami heading for a connecting flight to Pensacola and then driving to Alabama. AA left me at the arrival gate international waiting for a wheelchair. I kept asking and was told by AA employees one was coming after about 30 min no one was around and the Envoy cart refused to take me to security and told me I had no choice but to figure it out and walk. I finally made it to passport control SOB and blisters on my feet. I was told again that a wheelchair was not available per security and to wait in the passport control line which was long and slow. I waited in-line and then had to walk to baggage claim and recheck my baggage and then was told to go to security check. Which I did I asked if a wheelchair could be sent to me because I was exhausted from the walk. I had a carotid bypass recently and didn’t think I could make it to gate. I was told to go through security and then go to AA ticketing. Which I did and no one showed up w wheelchair, I then had to get inline for security again and only one security was doing passports and line was wayyyy long. I ended up missing my flight and was told by AA rep at Gate 53 that Gage 55 just shut the doors. My medication for my heart, high blood pressure and blood thinners were now on the flight to PNS at 1033 pm and it was 1017pm. I was left without my medications and the AA employee at Gate 53 told me to go to Gate 37. I told her I missed my flight because of no wheelchair and waiting for assistance at Arrival Gate since 735pm. She said ok now go to gate 37 and complain and walked off. I walked to gate 37 and made it eventually and no one was there. I was told by the AA employee next GATE 38/39 to go to PNS Gate 21 I started walking there but had to take a break. I was exhausted, in terribly pain from my recent surgery and my back injures, crying and short of breath. Not once did any AA employee or Envoy employee w no person in their wheelchair would help me. I ended up at Gate 23 because no one at Gate 21. The male AA employee put me on priority standby for 923 am fight to PNS for the next morning AA employee told me I was at the top of the list of standby and I needed my medication I was told to be at airport at 6am on Aug 5, 2022. I was given a hotel voucher and a voucher for food at the airport for the 5th. The Aa employee said I would be picked up by the hotel shuttle Element by Westin. I waited and the assistant helped me outside. We called Element and they said no shuttles were available and wouldn’t be until 5th it was after 1030 and reservations done by AA had to be done by then. I was left without a ride to hotel. A taxi driver said he didn’t know where Element was. I downloaded Uber and looked for a ride . I paid for the driver to Element while there I gave Michael the hotel checkin my voucher and passport and he said sit down. He checked in 2 customers that walked in 10 min after I had arrived. I asked him why are u checking in ppl and not me. Michael says because a AA voucher takes much longer and these ppl can easily be checked in. I informed him it is customer comes first gets served first. He said not with a voucher I finally made it checked in and to my room at the element by1am. I had not medication to take that I am required to take because AA. A used me to miss my flight for leaving me behind at arrival gate and violating my disability rights to be treated fairly. AA talks about respecting military etc,,,, but yet they abused a 100 percent disabled veteran. I could not fall asleep due to excruciating pain from walking and no medication available. I called a Uber and was at the airport by 6 am this time I asked outside for a wheelchair and was told ok but we only work off tips per the AA employees at the outside checkin. I was taken to wheelchair holding after security then taken to Gate for 923am flight that was to board at 805am. I waited at the gate until an AA employee Velo showed up but left several times while me and another customer were waiting. Eventually the other customer was told to sit down until her name was called. I went to ask Velo about my boarding pass and she already had a bad disposition she was very unprofessional and very disrespectful to the customers needing info. Velo said SIT DOWN until I call ur name and yelled it. Another AA employee Andrea came to the Gate 49 desk to assist Velo. Velo called my name I went up to the desk and was told to SIT DOWN again in Avery degrading tone and disrespect. A Hispanic woman and her daughter came up and we heard Velo tell her they were standby but would get on the flight.Now how is that possible when this lady showed up later while gate is about to board and I was told I was at top of list. I went up to desk with by boarding pass and was about to ask Andrea about it Andrea makes this look what the heck do u want and looked down at me while she asked me two at did I want and refused to look at my passport or boarding pass. She turned around and asked something to Velo whom was now boarding customers. Velo says to me SIT DOWN Libby until I call ur name. I said u already have 4 times and I have came up here for u to only yell at me to sit down and u and Andrea refuse to look at my passport or boarding pass. If u don’t want me at the desk why r u calling my name. Velo nor Andrea answer only smirk about it with a chuckle. I was being racially profiled and verbally, mentally abused. Velo loaded the ppl on stand by and was closing I said i was guaranteed this flight I have to have me medication and I have a Veterans Doctors appt at 2pm. Velo said it’s closed and I tried to speak to Andre and asked her why I was loaded and they called my name but made me sit down only so they could load whom they wanted on the flight which included the lady and her daughter.Andrea said I don’t know you, nor have I spoken to you or seen u at the desk. I asked both Velo and Andre why they were abusing me and racially profiling me as a 100 percent disabled veteran and refused my boarding. The plane was still at the gate and door was open.Velo scans her card walks down plane walkway comes back about 5 min later and the plane is now pulling away. I believe she never went to plane because she knew she had made a bad mistake. She came back and said my flight is now rescheduled for 507pm boarding. I sat on the floor and cried I was exhausted and had been up since 530 am on Aug 5 and no medication for my severe medical issues for 16 hrs and because AA employees refused to provide me with a wheelchair and assistance because I was a disabled veteran and not Hispanic. My husband is Hispanic and I cannot believe how I was treated by these two employees. Not only were they unprofessional, rude, vulgar, disrespectful, demeaning to me being disabled and not being able to help myself I felt humiliated in front of all the customers. Disrespected, put down like I was trash and unimportant and I was definitely racially profiled by both Andrea and Velo at the Miami airport. Employees that are meant to represent AA and not agd image of AA was established so now I know how AA treats disabled ppl and especially veterans when AA says they have so much respect for the military. I have complained to the Veterans Affair Depart, BBB, I am seeking consultation from the VA for myAADA being violated and being racially profiled. I contacted the Tollfree number to AA, the supervisor of Velo and Andre and I was told that it would be documented. I was given a 12$ food voucher. What a disrespect. I missed aVA appt because AA left me behind not once but every single time I was to board a flight and would not provide wheelchair assistance at Miami Airport. AA caused me an Uber charge to the hotel Element and back to the Miami Airport totaling $24.00 out of my pocket because AA left me no way to my connection flight on August 4,2022. And then caused me extra vet kennel costs to extend my pets stay since I was no longer coming in on Aug 4 at 11pm to PNS nor on August 5,2022 for the morning flight to PNS at GATE 49 because I was refused to be able to board because I was racially

Profiled by Velo and Andre at GATE 49 to PNS. I was not allowed to be able to access my needed medication for my medical issues because AA had my luggage already I will let everyone know how AA treats the disabled veterans and racially profiled ppl in Miami airport and told they have to tip because they work only on tips that’s appalling and disgusting to mistreat an animal let alone a human or a disabled person that didn’t ask to be disabled we veterans served and was injured to allow freedom to all and this is how we are treated by AA employees says a lot about AA.

August 3, 2022

Letter of Complaint Re: American Airlines’ Mismanagement of Disabled Passenger’s Wheelchair

I am writing this letter to register a complaint against American Airlines due to their negligence, incompetence and gross lack of sensitivity toward a passenger with disability. I am writing to you to advise you of the humiliation and stress (emotional, physical and financial) that were imposed upon me when I travelled on American Airlines last month. I am eager for a satisfactory resolution to this ordeal and may seek further counsel and direction as appropriate and necessary.

On Sunday July 10th, I was scheduled to leave on Flight AA 2046 from SJC to DFW

at 11:50AM PST. The flght was delayed an hour. I went to the ticket counter and asked Darryl, the AA employee at SJC gate C9, for my chair to be priority tagged at the gate in SJC since I would only have a 30 minute layover. He said they could not do that. No one offered to put my manual chair on the plane. I asked if there was a later flight, knowing I would likely miss my connection, and they said there was not and it would be 24 hours until the next flight to RDU. Before we landed, I let the flight attendants know I had a tight window to get to my next plane and asked them to talk to the jet bridge as soon as we landed. They said they would, and they did.

We landed at 6:03 and pulled up to gate A33 at 6:12.

I was schedule to get on AA1605 which departed at 6:35 from A10. My friend I was traveling with went ahead and got to the gate. The flight crew on AA2046 kept asking the jet bridge attendant for my chair. The plane emptied. No wheelchair At 6:35, AA1605 said they would wait for me for 8 more minutes. My chair did not come and AA1605 left at 6:41.

I was rebooked on AA542, which was schedule to leave at 8:35 PM PST that evening.

At 7:15 I went to the jet bridge to wait for my chair so my flight crew could make their next connection. Arlene Law, the DFW wheelchair attendant for Terminal A, sat with me, making calls and radioing to crew to ask for my wheelchair. At several points, they told me my chair was found on the way. Arlene made sure I was upgraded to 1st class.

Flight #542 was delayed 2 hours. At 8:10, Brad Roe came down the jet bridge to let me know my wheelchair could not be located and suggested I come wait in the terminal. I had not been able to go to the bathroom. At 8:12, exactly 2 hours after getting to the gate, Arlene pushed me in an airport chair to the bathroom. Brad and Arlene then took me on a cart to gate D21. They offered me dinner and Arlene got me a salad from Subway.

At 9pm Brad, Arlene and Jaime (terminal D representative) left me in an airport wheelchair at gate D21 with 2 attendants. The two attendants then left me alone until 10:20pm….90 minutes. I was not able to go to the bathroom or have anyone near me to ask for help.

Jaime came 4 minutes before boarding to inform me my wheelchair was found and loaded on the plane. At 11:19pm we left and landed at RDU at 2:36am. My wheelchair and wheelchair attachment were there.

After landing, I received an email with the incident report from Brad Roe. The report was egregiously incorrect, as it indicated I waited for my wheelchair for 1 hour. I went from 6:12 to 10:59 on the ground in DFW without my wheelchair. That is over 4.5 hours. It was not brought to the plane (ACAA 382.125c) or brought in a timely manner (ACAA 382.125d). I was also left unattended for more than 30 minutes (ACAA 382.39a).

A customer service rep left me a message the next day saying she say my social media post. No one from DFW called. The CS member left a message saying she would leave 15,000 miles in my account. We played phone tag. I emailed Brad to let him know his report was wrong. He responded and said he would have someone reach out.

On Wednesday July 13th, AA’s ADA customer service rep, Susie Grover called me. She said she was so sorry and could only imagine how hard that was for me. I told her that I would love to be a consultant for AA and recommended they change their wheelchair tags and trainings for gate attendants. I was hopeful someone was going to rectify this situation.

I was wrong.

Suzy made things worse. She said she would email my suggestions along and note that I wanted to be a consultant. She then told me that it was not good enough that 15,000 miles had been put in my account and upped it to 25,000. Here is how the rest of the conversation went.

Me: I would like a refund and for a compensation that reflects the severity of what happen.

Suzy: You took your trip so there is nothing to refund. 25,000 is our policy for the maximum we give.

Me: That isn't enough to get back to my original destination.

Suzy: Depending on the dates you pick, that trip is 30,000 miles. 25,000 will get you close enough.

Me: You were offering $1200 vouchers to customers on my first flight because it was overbooked. Why do they get more compensation for voluntarily leaving their flight than I do when I missed my flight because you lost my wheelchair?

Suzy: Oh, that’s totally different. That is regulated by the DOT. Those are paying customers.

Me: I paid for my flight too. And the only reason I missed my flight is because you lost my wheelchair and committed several civil rights violations against me. No one else missed their flight.

Suzy: It was just a service failure.

Me: I can accept that mistakes happen, but I cannot accept that people who voluntarily left their flight get treated with more respect than I do.

Suzy: It was an unfortunate situation caused by a service failure.

Me: Every other person, no matter their age, gender, race...

Suzy (cuts me off): Now you are talking about discrimination. That's not what this was. That would be a whole different issue. This was just a service failure.

Me: It was not deliberate, but you violated 3 of my civil rights, based on the ACAA, and I missed my flight and was stranded for over 4 hours.

Suzy: No, it was a service failure.

Me: Can I please speak to your supervisor:

Suzy: There is no one else to speak to. But feel free to call me back if you want to talk more about this. We have 30 days to formally respond (and then reiterated that I won't be compensated further).

I use a light customized manual wheelchair which is exactly specified for my body and condition as I have fragile bones and very small stature. This wheelchair is my source of independence, mobility and security. It was taken from me, since planes are not wheelchair accessible, and then not returned to me. I was NOT afforded the same level of service as customers who do not use a mobility device, and, to make matters worse, your “25,000 miles max” policy is completely insulting and discriminatory.

So, airlines get to make up their own policy about how poorly they can treat people with disabilities when they violate federal laws? How does that make sense? The disability community hates (I rarely use that word) the airlines and this is why. We are dismissed and gaslighted. Yes, it was a service failure AND that service failure lead to me being stranded without my wheelchair and independence for 4.5 hours AND a violation of 3 of my civil rights. Just because it was a service failure does not mean it can be dismissed so flippantly. It's not about the compensation, but the lack of respect and admission about how people with disabilities are treated. I love traveling, but every time I (and others who use a wheelchair) get on a plane, it is literally a crapshoot whether my wheelchair will make it, in working condition, to my gate at my destination. Every year, roughly 10,000 wheelchairs are lost or broken by airlines. And all American Airlines does (and are allowed to do) is say "sorry for the service failure." It's not ok. Airlines are not held accountable to make changes to decrease the chances of a damaged or lost wheelchair or to treat people with disabilities the same way they treat customers who voluntarily miss their flight. It makes me feel like I am less valued than someone who can walk to their next gate. Like I don't deserve the same degree of respect and dignity that people without mobility devices have. Like it is ok to treat me poorly because I have a disability. I felt that deeply when I was talking with your ADA customer service representative, who's job it is to be American Airlines customer service representative for people with disabilities.

The Air Carriers Access Act is federal law legally requiring airlines treat me with the same safety, respect and dignity that they would any customer who does not have a disability. Your current procedures and policies certainly do not support the law, and that was certainly not my experience with American Airlines, especially after I was reunited with my wheelchair. I am seeking the following remedies (a) training for gate attendants to at least attempt to store manual wheelchairs inside the cabin, (b) a letter of assurance for training of American Airline staff in the proper care and handling of personal medical assistive devices for passengers with disability (c) Changing wheelchair tags to be more clear for workers on the tarmac to easily identify which wheelchairs should go to the jet bridge and which go to baggage/transfer (red = hot bag = jet bridge, blue = cold bag = baggage cart (d) a change in policy to have the compensation for people who have a lost or broken mobility device to be equal to passengers who would be discriminated against for a different minority. I am seeking the following financial compensation: (a) reimbursement for my flight, $700 and then (b) an additional $700 for each ACAA violation 3x$700 = $2100 for a total of a $2800 American Airlines voucher. Given that you were offering $1200 vouchers to customers on an overbooked flight, this seems like a very reasonable request to compensate me for losing my ability to go to the bathroom, get myself food, make my connecting flight with my friend, and taking away my independence and dignity.

I look forward to hearing from you, and trust that this situation will finally be met with productive changes and fair treatment to me for what happened. Please confirm receipt of this complaint.

Thank you.

Sincerely,

Kathryn Sorensen

[protected]

I am filing a complaint for both flights coming and going from Nashville, TN to San Diego, CA on 7/28/22 and 8/1/22.

I paid for my son to come and visit from college on flight 2458 on Thursday, July 28, 2022 and it was to arrive in San Diego at 10:25 pm. Due to several cancellations and delays from the flight, he missed his connecting flight. He had to sleep outside of the airport because they closed and told him he had to wait until 4:00am to enter to fly out the next morning. Therefore, losing out on a whole day.

Leaving Phoenix, AZ, on flight 1562 on 8/1/2022, the pilot could not be found. My son had to wait on the plane for 45 minutes before they announced the pilot should be there in 30 minutes- sitting on a plane for 1 hour and 15minutes! He arrived late to a mandatory meeting due to this inconvenience!

I am totally disgusted in this experience he had to deal with and I feel I paid way too much money for this absolute disgrace of a flight experience to happen to my son.

I need to use a credit to go to Ontario Ca next week for a service. I spent 2 hours on the phone getting all the information needed including the IT#, ticket #, and confirmation #. I spoke about how I had booked the reservation originally for my cousin, no one explained I could not use it for myself. I was asked to go this route to hopefully get resolved.

IT# [protected]

Ticket# [protected]

Conf # AZUKAM

I was scheduled to get married in Montego Bay Jamaica. My trip was from August 6th to 10th of 2022. A medical emergency came up and I had to have an extensive back surgery. I was in the hospital for 12 days, just discharged on July 3rd. I called on 6-27-23 to cancel my trip. I paid a fee in case I has to cancel the flight just for good measure. The resort is refunding my money but the Expedia is not; they have issued a credit which expires on 4-28-23. I spoke with Narayan who said per their policy I can not get a refund. This was for a medical reason not to mention I was getting married for the first time.

On 6/10/2022 I was at the Denver Airport trying to check in for my trip to Jamaica, when a Representative told me the flight was canceled. I explained to her that I am going to my mother funeral, and I have her belongings that my mom would be wearing for the funeral, she stated that all the flight is full, I asked her to find a flight for me because I am not missing my mom funeral,

She had to rebook on JetBlue and the layover was over 7 hours compared to what I original bought. I was late for my mom funeral; my mom did not bury in the clothes that I had purchased for here. On the 6/20/2022 returning the flight was delay when I got to the Norman Manley Airport, email was sent late, and they did not make any accommodations or drink voucher and I was traveling with a senor over 80 years of age. I felt like I has been robbed with this trip and all the inconvenience.

My flight from Denver to Dallas was delayed due to personnel boarding the plane for whatever reason after we are ready to depart causing me to miss my connection in Dallas. I went above making every effort to catch my plane. When I arrived at my departure gate, personnel had just locked the door as I watched her walk away. I went to the service desk and practically begged for them to arrange me getting on that plane. They responded with no, it’s company policy once the door is locked. I understand policy’s take place, but I literally watched her walking away from the door. And I wouldn’t have missed it if American Airlines wouldn’t have delayed us. I became irritated as the conversation went on. Who wouldn’t be upset in this situation? I asked what will they do to accommodate me and when was the next flight. He told me that he would grand a $12 meal ticket, and the next flight wasn’t until 4 1/2 hours later. I became more angry as one of the guys behind the desk told me he wasn’t going to help me because of my attitude. I told him yes you will. The Black lady behind the desk thought this whole this was funny as she escalated the whole situation. The other gentleman walked over to the phone and made a call. I had no idea who he was calling or who he was talking to. I suspected it was his supervisor. Moments later the police showed up. I tried to explain what happened, but I was booked into jail on Friday 06/17/22 about 5:00 pm for interfering with a 911 call. I had no idea who he was talking to. I spent the whole entire weekend in a cell/cells as If I were a hardened serial killer. Finally when I was released, I returned to the airport around 0030 Sunday 06/19/22 Fathers Day. After personnel arriving at 0300, I went to book my connecting flight home when the clerk told me to find other means of transportation. I have never in my life experienced such unprofessional and rude employees in my life. I will never fly UnAmerican again!

FLT: RNO to PHX

Date: Thursday June 9, 2022

Record Locator: HIEPJU

AA Advantage Numbers: 1T7BU92

2U6TP88

To Whom It May Concern;

My wife and I had two tickets for the flight above which we booked over 2 months prior. We were notified of the cancellation after we arrived at the gate. The cancellation created many problems with my work. AA ticket agent would not give us lodging. We ended up paying for our accomodations over night. The costs are as following:

Lodging: $250

Food: $150

Transportation: $50

I would appreciate a refund for the above. I would be happy to receive a check, mileage or a travel voucher. Than you very much.

Sincerely;

Donald Holland

Marjorie Holland

We were scheduled for a flight departure from Orlando through Charlotte to our final destination of Grand Rapids. First, the flight was changed from 5:17, to 4:10. At 4:10 we were told due to weather the flight was delayed. Upon boarding after the weather cleared, the boarding was abruptly stopped due to mechanical issues. After another plane was found and we finally got on the plane to Charlotte, we knew we had missed our connecting flight. That turned into standing in line at customer service for 2 1/2 hrs. to try to get onto another flight, which we got tickets for, only to have that flight canceled, and be told we had to wait in another hugely long line to rebook. I was told by the manager in Charlotte that I didn’t qualify for any hotel vouchers, or anything else, only to discover that across the room at the other gate desks those very things were being given out. So basically she was not being truthful. By the time I discovered this, all the vouchers were taken. We slept on a cold floor with nowhere to go or food to eat until something opened; our flight out wasn’t until 1:30 the next day. I will not ever travel via American Airlines again, needless to say. The total lack of concern, compassion, and care was palpable. This is absolutely the worst flight experience I have ever had.

After arriving in Miami from the above flight from Tellahassee to connect on flight AA850 to Kingston Jamaica after several delays and even boarded we were advised that the flight was cancelled.We were told to go and get rescheduled,after waiting in line for hours i was given two meal tickets each value $12.00.

I asked where should i stay,a male agent told me a female to take a taxi to a hotel 5 miles away at my expense this is totally unaccepted especially almost mid night to venture into unfamiliar teritory.

To add insult to injury to date and time i have not received my checked bag.

I do crave your intervention as this treatment is totally nhumane fo such a prestigeous airline

Lorna Fowler

My Name is Tatiana D Obaez Vargas, I was scheduled to flight on May 23th 2022 from ROC (Rochester, NY) to MIA (Miami, FL) with connection in Washington DC on the flight 4542 deperting at 5:41am. My flight was delay couple of time and eventually canceled. I had to reschedule to a flight that was leaving at 7:24am. Flight # 498 with connection in Charlotte NC. This flight was also delayed couple of times. I end up making it to Miami at 8pm. And due to this multiple delays and cancelation, I lost a full day of work and had to pay a fee of $60 for my vehicle in the Airport parking lot. I would like to ask the c9mpany for a refund for the inconvenience.

Thank You.

On flight # 5341 from DC to Albany we waited 1 1/2 on the tarmac while your company needed to remove a passenger that was your employee sitting in 16C. Then arriving at Albany we couldn't get off because Albany Air port had no electricity... not your fault but maybe if we left on time this wouldn't have happen. Also at DC the gate agent didn't show up until we were boarding in 7 minutes with no seat assignments for us and pilots and flight attendance waiting to get on the plane

I have been trying to call for hours to get a resolution to my problem with merging my two AA advantage accounts, but the miles did not transfer. Two agents were helpful and acknowledged that the records show that I did merge 6 P8 FD 52 with 57,675 miles into my 99 DE 916 account with 18,542 miles but that the miles did not transfer. If you could give me a resolution to this I would greatly appreciate it. My e-mail is jl.[protected]@gmail.com

Thanks you, Jennifer Lakosil

I purchased a flight for my wife from Nashville, Tn to Jacksonville, Fl around May 17-18 time frame. She flew out of Nashville on 20 May on a delayed flight "first red flag" and arrived in Miami. She was due to fly out around 10 pm, but called and notified me that the flight was CANCELLED! She was then told that she would be on a standby for a 8:45 flight.

She wasn't able to get on that flight and was told to wait for a 10.05 flight which I'm almost sure she will no be able to make due to roughly 300 passengers stranded in line ahead of her. I think this is shameful and unacceptable. She was told that it was because of a Pilot shortage, however, I think it's due to bad planning. If there are not enough pilots, scale back the number of passengers.

As a retired service member, I find it hard that CEO's, executives and management who earn upwards of six and seven figures fail to plan. Instead they plan to fail.

Someone knew of this situation before hand, but put profit over customer service.

I cannot speak about other carriers, but I will never fly nor will I allow my spouse to fly UN-American Airlines again.

I very recently flew on AA, and your app AND your website would not allow me to pay 24 hours ahead for my checked bag. I was also given the WRONG GATE on my return flight to RSW from Dallas, TX, as were others (I overheard) You need to FIX both the APP and your Website ! People, including myself, rely on both and when they do not work, it is frustrating, to say the least!

Ticket # [protected] Return Flight

May 13, 2022 6:30 PM

I was on board, when we were told to deboard the plane, as your Pilot did not show up.

When leaving the airport, the gate attendant from Russia held us their for 1 hour, thinking my wife had stolen the car.

I was handed a Hotel voucher to the Hiltion Gardens Inn downtown Phoenix, bad location, very dangerous.

The bell captain was handed $ 40.00 to park our car in a safe place, he did not.

Next morning flight at 8:46 am, I was held downstairs at the Special Needs and they caused me to miss my plane.

So, I returned at noon and again was held up by Special Needs, as they had not enough people employed.

Finally told my wife she could get a gate pass, we almost did not make the plane.

I am a very dissatisfied client. I think you owe me a plane ticket.

Respectfully,

Donald L. Hoffman

[protected]@yahoo.com

[protected]

I booked the flight through American Airlines May 4th, and I called May 5th, to change the payment method the waiting time was approximately 2 hours. The system allows you to select an option when someone from American Airlines will return your call. So, I received a call and asked me what I needed help with?

I need to do a different payment and he said let me transfer you to some who can assist you. I waited more than an hour, and no one helped me out.

Today I spoke with Supervisor Gaby James, who's probably one of the worse customer service managers they have based on the attitude and the gestures over the phone. Mrs. James also mentioned my money will not be refunded at all.

My flight will be in a few months from here. I hope you or anyone don't have to deal with this type of issues, my money was there to pay for it. I was not canceling anything at all. I'm so disappointed with the service I received today but I will find a different company to do business with.

Due to our last flight on April 16th 20222 to Canada for to celebrate Easter with family and having wedding we had one of the attending he was harassing my child(my family) since we entered because of the mask and he never thought that people they have problems. then he was harassing my husband at the end he called the cap for us when we reach Canada but the police there they were by our side regardless the reasons he made up . accordingly my son he's having a very hard mental issue and feeling by using a plane and dealing with American airline I'm contacting American airline to refund me all the money that I spend over the years with them and send a letter or a sorry gift for my son to let him feel vacation meanwhile we were planning to take him to Design or Cancun .

I would like the attendant his name Marcus long blonde hair with a very bad attitude he’s working with the company over eight years, I would like him to be under questionnaire and to be look further how to deal with the family with kids .

American Airlines need to train their staff better than this way especially went with whatever we've been through COVID and how to be patient in understanding customer kids elder people and to be respectful to their selves and others as wherever he did he's reflecting American airline and the way how he has been trained.

It seems he doesn't have a family so that he doesn't feel what's that kids must feel up in the sky I'm asking somebody to contact me by person not emails as I don't check my emails my phone number is in my profile