American Automobile Association [AAA]
Reviews and Complaints

We just purchased auto and rental insurance through AAA. We downloaded the On-Board App on one of our phones to try it out before another download. We were extremely displeased with the app. We seemed to have quite a few hard braking incidents and it consistently dropped our rating. We drive approximately 6000 miles a year most being close to home. I have been in the vehicle on the occasions it has indicated hard brakes. I did not feel or observe any hard brakes. One day in particular there were four incidents of hard braking in just a couple of miles. At this rate, our insurance will probably go up. I am very disappointed and do not plan to utilize an app that will characterize us as bad drivers, which we are not. This appears to be an unfavorable app which could be used to penalize us and I would certainly hope this information is not shared to reflect we are bad drivers.

I called AAA at 3:45 P.m. on Sunday, October 20 for a tire change at my home address. AAA stated that someone will be out to my home in an hour. After two hours of waiting I contacted AAA who then stated that someone came to the call box but there was no answer. It was discovered that they did not call the number I gave them. They stated they would send someone out again and they would arrive at approximately 6:30 pm…NO SHOW! I called again they said 8:20…NO SHOW! Called again, they said 9:05…NO SHOW! Called again, they said 9:50, They finally arrived. When asked why such an inaccurate time frame, they answered "its technology". I stated that in the age of information and technology, a 6 HR DELAY is not a technological deficit but systemic incompetence. I have been a loyal customer for many many years and rarely use the service. To experience this type of poor service is disheartening and is making me re-think my supporting a company with such a lackadaisical attitude towards its paying customer dishing out thousands of dollars. Additionally, the dispatcher did not take the time to call the correct number …1, and 2.…the dispatcher did not take the time to call the so call alternate number in the system. I am going to post my experience to the BBB and AAA social media.

I can be reached at [protected]. I would like to know from corporate how such poor service is allowed.

Thank you

On Tuesday, 10/09/2019 at approx. 7:00 AM a request for a tow was submitted. The AAA person initially spoken to said that no one would commit to towing the vehicle until 10:00 to 10:30 AM. Since there were evidently no other, more timely options, that time was agreed to. After several inquiries, dispatch notifications, phone calls, wasted time and missed obligations, the vehicle was finally retreived some 6 hours later and towed to the repair shop.in the mean time I was contacted by the service provider and told to leave the truck open, unattended and with the keys under the floor mat! Very, very, risky and inadvissable but since the commitment(s) made by AAA and the provider were obviously useless, I was left with no choice. Luckily a neighbor was at least able to keep an eye on the vehicle. When AAA was made aware of this circumstance I was told that the provider had no right to advise me to leave the keys in an open vehicle and that the truck would probably not be retrieved and that the pick up would have to be rescheduled!?! Since the 10:00 AM pick up was finally accomplished after 3:00PM I lost my slot in the queue of the repair shop and now I will be without my vehicle for an extended period of time because of AAA's and thier providers inability to fullfill it's obligations. I am curious as to what you will do to rectify this situation and make this right. Check how long I have been a member. I may be asking for a refund of my recently submitted dues, depending on your response.

I have called for over 3 months regarding a roadside technician who damaged my electrical cord in my vehicle. I've been calling for the last 3 months and have been told the same information that management is reviewing my file. I've been told that initially this process would take up to 16 days...I have yet to receive a call from claims, management or a problem resolution team member. I have not been able to use my vehicle since July... I need answers ASAP.

Auto insurance tpa133533505
Tammy Roberts
I do not understand how people get things screwed up so bad that deal with peoples liability insurance. I have all of my car houses motorcycle going through AAA & there was one change of removing a car & now my insurance has gone up & my motorcycle insurance was cancelled by yall & the person was never even removed plus they changed mailing address & my cars insurance went up.

About a month ago, my car broke down and I was waiting for a tow truck to come for 5
Hours. I kept calling back to check the status and I kept being told 30-45 minutes. During this time I had a 3 Month old baby in the car. My husband had To leave work to come After so many hours of waiting. After waiting 5
Hours, The tow truck driver was not even nice or apologetic at all. We think that a 5
Hour wait time for a tow truck is unacceptable considering that we Are Paying for a AAA membership. It would have made more
Sense to pay a private tow truck to come at that point. I called and Filed a complaint and never Heard Anything back. I am Very Disappointed in AAA after This, and am surprised considering I've been a member
For many years and my Family has Been members for many, Many years. We are
Considering cancelling after this.

Member # 620-004-[protected]
The company removed my 20 year old daughter, Malia, from my account and began billing her separately and still billing me for her as well!
The company canceled my membership and continued to double bill me for her calls even though she has an account.
This is fraud and I want a resolution. My daughter placed back on my account and I want us both to receive refunds and account reinstatement.
Customer service is rude and they repeatedly hang up in my face. The company should be shut down. FRAUD!

I cancelled my policy in 2009 and it was reinstated and automatically paid by my American Express! We haven't used your service, never received cards, but have been billed for 10 years. The gentleman, Robert from AAA office in NJ stated I can refund the most recent charge of $117, but I would need to write s letter to an office in Wilmington Delaware! No phone number or email given per "protocol". I need a response ASAP! I can be reached at [protected].
Thank you,
Kristin Boettner

at 7:30pm EST on 8/11/19 I called for a tow for my motorcycle. I was told it would be an hour and Budget Towing would be responding. I told them to expedite it because I was in an UNSAFE LOCATION. at approx. 8:00pm EST I received a notification my tow request was assigned to a technician. At 8:30pm EST I called back, the tow truck had not arrived. The rep I spoke to was very rude and condescending. She said the tow request was rerouted and it would be 2 1/2 hours. I told her that was unacceptable, I was in an UNSAFE LOCATION, she said that's what it is - she didn't care, she had an attitude, then she told me I could talk to someone else and she put me on hold. I was very upset and hung up. I pushed my bike home . If I didn't it would have been stolen or dismantled for parts. This has been the absolute worst service to date. I will be posting this on all forms of social media and verbally telling everyone I see how horrible you are and how you left me stranded. I could have been hurt and my bike could have been stolen. To add insult to injury, I received a phone call from AAA asking if my vehicle had been towed yet. WTF! your own people cant tell if the tow truck arrived? This was 3 1/2 hours after the original call for service. I Confirmed the call was on a recorded line then I stated you people screwed me over royally, you had no regard for my safety even to I stated I was in an UNSAFE LOCATION, and I had to push my motorcycle home in order to assure its safety. The rep then stated oh, so I guess I can close the tow request...Again, no apologies, no offer to look into why this happened, nothing. As far as I'm concerned, you are a rip off and totally worthless of the money you charge.

I have had AAA for 8 years and never needed it until yesterday. My husband and I were driving on a section of route 80 east bound yesterday with very little shoulder when we blew out a tire. The tire was shredded and we had no choice but to p over right there even though it was a less than ideal location. We immediately pulled over, called AAA (giving them the exact longitude and latitude coordinates of our location) and began prepping to change our own tire. We tried multiple times to jack the car up but due to the narrow shoulder we were on a steep slant in the gravel and the jack kept slipping. To make matters worse we were around a tight right hand turn so trucks couldn't see us until about 6-7 seconds before they passed us (my husband counted). I was afraid we would be hit from behind or the car would roll on top of my husband trying to jack it up. After an hour with no updates I called AAA again to check in. The woman did not ask me if we were safe and quickly told me I needed to be patient and it would be 20 minutes. I doubt she looked up my service order. Another hour later I call again only to find out that the first woman had entered the wrong address even though I had given her the coordinates. The service man who went to the wrong location obviously hadn't found anyone and closed the order without attempting to contact me. At this point we had been on the side of route 80 for 2 hours with our car parked dangerously on a slant. I call a third time and a new lady enters our correct coordinates but the call is disconnected. I call a 4th time to confirm that someone is actually coming and I am audibly distressed due to being concerned about my husband's safety as he is still trying to work on the car. She is rude to me, puts me on hold for 3 minutes and then transfers me back to the main menu. I call a 5th time. Finally this lady was empathetic as it has now been 2.5 hours and we are in a dangerous location. See confirms my service order and sends me a link to view updates of where the service truck is. It was another 30 minutes before the service truck arrived however at least the estimate she gave me was accurate. The man who arrived was very efficient and had us taken care of within 10 minutes, although the car was in such a bad location that he had to try twice and use our small jack as well as his professional jack to get the spare on. AAA had taken a total of 3 hours to get us help and it was now 5:00 pm on a Sunday. We tried calling 12 different auto centers within the area and all were already closed or closing before we could make it there. Even though we still had 150 miles to go until home, we had no choice but to risk it and drive on the spare even though you aren't supposed to drive more than 55 miles on them. By the grace of God we made it home safely, however a lot of danger could have been avoided if more than 2/5 people at AAA had done their jobs. We learned from the service man who eventually helped us that we saved $75 through AAA that day. If we had called him directly we would have saved hours, stress and a dangerous situation and paid $75... when my membership runs out I will not be renewing. Next time I will pay the $75 and not rely on AAA to risk my life and my husband's.

This towing truck was driving 95 miles per hr in a fast lane on the I-15 south bound on Saturday 8/10 @ around 645-650pm. License plate CP 91954. He almost rear ended us. We moved to the second lane and he pasted us. In the front of us he was zig zagging through traffic like he had an emergency just to get out on BAKER. He was speeding. Is this how your drivers drive? WOW. I am a concern citizen.
Thank you

The roadside assistance is abysmal. You're told a tow truck will be there in an hour. An hour later you're told it'll be another hour. At three hours you're told they knew from the beginning it would be three hours! They don't know why you weren't told that. Based on how this happens it sounds like deceitful wait times are company policy. When you call to complain and cancel your plan you're told even though it says online you can cancel and get a pro rata refund that's not true. There is no refund. You CANNOT cancel. You can only not renew! Supervisors do not talk to customers! No one returns phone calls. Worst service ever.

I placed a call because my car would not start. Told the person i was in South Park Charlotte NC: she sent the guy to Concord & south Port. What in the heck; perhaps if she paid attention & was not joking around; second call via 3 way with aaa driver; second lady was worse; i clearly gave her the address. She said I cannot understand. Well if she doesn't understand English because she is not so intellectual or a bit racist. Get good customer service people

I called and spoke to an AAA Representative concerning this issue and I was told someone from AAA would contact me after they investigated the issue. That was a week ago and I have not heard from anyone.

My complaint against this repair shop Master Tech Auto Service, charged me $60.00 for the same battery test done by an AAA service driver giving me the same info as Master Tech Auto charged me again for. Also, they charged me for charging up the battery which I feel should be a part of the service. When I brought this to their attention the service guy told me they did not trust AAA's information.

When I paid the charges I had to ask for the AAA discount, after he informed me of the final cost. He then took the AAA discount. If I had not brought this to his attention it would have never been taken off of the amount.

My son went on a trip with a AAA prepaid card. As a over 30 year AAA member I felt that the card would be best as I could load it from the United States as he traveled and he would not be traveling with cash or his bank card. On August 1, he went to AAA office and put an additional $300.00 on it on top of the $300 that he had opened the account with. On August 5th, with his account information I got on line to add an additional $300.00 to his card. It was 'declined" I got onto TELECHECK's get assistance website and not only was my attempt declined so too was his in person cash transfer from August 1! Although his card clearly showed that he had more than $300.00 so how could it have been declined if his total was more than the initial $300.00 with which he opened the account. The TELECHECK reporting is misleading and incorrect. I spoke to one helpful person at AAA and she suggested I call the bank to see what the problem was. I did and not only did our bank pay out the August 1 $300.00 to AAA Prepay but also the declined action from August 5 had been received by the bank and it ahd been approved and was being released tomorrow for AA- but the TELECHEK report says that all fo these transactions were declined. I then called AAA back and spoke with Chad (175026) who was so unhelpful that it made me rethink my decision to have EVER used a AAA card (glad I don't have your credit card if the service is anything similar.)
I want to know why the telecheck report says that all the financial transfers equaling $600.00 show that they have been declined although the bank says they have paid out and are preparing to pay out the financial transaction to AAA- where is the $$? TELECHECK is a horrible service- you can't get a human being and as this was an online financial transfer of funds none of the prerecorded items are helpful- it isn't a check- there is no date- there is no code- useless and terrible service which misrepresents the financial transactions that have been done and are approved by the bank. I am totally disappointed.

At approx. 7:50 am I noticed a AAA tow truck with the plate number 1312C2 driving down Bear Valley Road in Victorville Ca recklessly. Cutting other drivers off, zip-zagging through lanes without any signal or warning, driving way over the speed limit, etc. Bear Valley is a very busy road. Shocked to see it was a AAA tow truck. Driver cut me off as well as others, nearly clipping another car.

I called to use my roadside assistance membership 8/5 @ 7:35am pst. The person I spoke with said that I could not use my service because it was within 48 hours of setting up the membership. I explained that I tried to renew my expired account but I was not able to online so I created a new account. The person explained because it was past 90 days from being expired it's considered a new account and in order to use it I would have to pay $75. I asked to speak to his supervisor. That is when I got the "pleasure" of speaking with Andrea #504188. She started off hostile, I explained my situation and asked her to waive the $75 fee. She went over the same stuff the guy before her did. I asked to speak to her supervisor, she flat out refused to transfer me. I asked a couple of times because she because rude and indignant. At that point I was not asking to transfer to get the fee waived, it was to explain how rude and unprofessional Andrea was being. I asked for her supervisors name, she refused. I asked for her name and employee id number.

At no point did I raise my voice, swear or disrespect her. I encourage you to pull the recording and listen to this exchange. I would never allow my employees to speak to my customers this way.

I was driving South on I-75 in Weston, Florida on August 01, 2019 around 1:45 PM. A driver in one of your small trucks, license plate EBF-V11 was driving very carelessly and on the offense. S/He cut off drivers and honked the horn unnecessarily.
I was coming off Royal Palm Boulevard and drivers had to merge left in order to go southbound on I-75. I merged left, your driver was behind me and was honking the horn. As we got onto I-75, your driver came around my left and drove really close to my vehicle, making me swerve quickly to the right in order to avoid a collision. Mind you, I had my children in the vehicle and your driver's actions were careless and dangerous.
I hope this complaint is taken seriously and a reprimand is given to your driver. If you should need further information, please do not hesitate to contact me.
Thank you.