American Laser Skincare
Reviews and Complaints

I am a previous employee of american laser centers( i was not fired, i left on my own) and was told about this website. after reading many comments it's made me aware I was not alone in realizing how awful this company is. They are scam artists no matter what they say. Scam artists. all the ex-employees could truly blow this company out of the water with all that we know. I saw so many unsuspecting, hopeful people come through the doors thinking this was permanent and amazing treatments. They are not permanent. They are not amazing. I worked there over a year and a half and rarely saw people with 100% hair loss from laser hair removal . What's very sad is the clinic managers truly think that their company is right and all the bad things said about them are wrong. Or maybe they just play along because they make huge bonuses when they reach certain sale amounts. And I want people to not blame the technicians, when we are hired we do not know we are being hired as sales people(they forget to mention this to you) let alone know we will be trained so poorly and then thrown into treatments and told we need to make certain amounts or we will lose our jobs. It's a very stressful job for a technician and working 8 or 9 hours a day with no lunch everyday is very tiring for us. PLEASE do not spend your time and money on this company. Please please please do not go to this company. I have seen a few ex-employees comments on this website and we are not disgruntled we are merely trying to warn people and are motivated by others comments to only put our 2 cents in. I left there a few months ago but only just now have heard of this website from a previous employee and am so shocked and saddened to hear of all the people out there who have had to deal with these things from this company. Such a shame.

Illinois Regional Manager Jennifer Iser, she is the person who has control over all refunds for the state of Illinois. She refuses to approve any, no matter how much the clinic managers beg her to. She has been with the company since the beginning and slept with the founder Rich Morgan to get her "position". Since the new company Code Hennesy tokk over things have not changed. If you need to reach her regarding your refund status call her cell number /phone number removed/.

Call and cancel payment with your credit card immediately! I canceled my credit card account and was able to have this charge removed because it had not posted yet—thank god. If it posts, then you will go through fraud claims and they will have to dispute it.

I felt strange about the fact that I received two calls, one saying I won $500 and one saying I won $300 and that I could get another $100 off if I came into the office within 48 hours. I scheduled an appointment for that day because i'd been thinking about laser hair removal, but asked what the deal was? Why $500 and then another $300, do you call everyone who signs up? She laughed and said, "no you won our second prize, which is really great!" I was running late to my class and made a rushed decision. She threw in laser hair removal for underarms for free "two for one package" deal. And then her math was wrong and she gave me the wrong quote and said, "oh well, someone else had $100 credit earlier today, i'll just take off another $100. " it seemed too good to be true.

Do not go through their refund process, because from others' responses they do not follow through with their policy and are hard to receive reimbursement from. You are not dealing with trustworthy business people and you do not have to uphold your end of the deal when they are clearly running a scam.

I entered an online contest and 3 days later the calls started. After listening to the lady describe their services during the first call, I politely stated I needed to think about things and would call them if I wanted to make an appointment. She said that was great and she'd send me an email with info. No email ever came. Instead, 2 days later, another phone call. I explained how I was already called, but the person on the line didn't seem to care or undertand what I was saying. I had to hang up on her because she wouldn't listen to me telling her I was not interested. This was 14 days ago. Since then, I have been called (like clockwork) every other day and they won't stop. I asked to be removed from their call list, and they said they couldn't do that. HUH? If this is any example of how American Laser Centers operate, I would suggest NEVER doing business with them.

I recently worked at an American Laser Centers clinic in Minnesota as a Laser Tech and I would like to warn people to stay away from this company. I am not a disgruntled ex-employee, but as I've been reading all the other complaints since I quit, I realize all American Laser Centers practice the same manipulating sales tactics everywhere - and it's all true. I'm relieved to not work for such an unethical company anymore. Below are somethings I saw first hand:

First off, the pricing is different for everyone. If one person comes in and says they work as an engineer and another comes in and works at a gas station, and both want the same service, they will charge the engineer more $$ for the same service just because they know they make more money.

NEVER come in for a consultation. It's a joke. Clinic Managers are like used car sales people. They don't care about the customers needs, they just want you to spend $$ with them and they DO NOT want you to leave that consultation without buying anything. They will say anything and make false promises to get you to buy.
I rarely saw any customers get good results from the treatments and we as Laser Techs are trained to give customers false hope.

Also, for any future Estheticians looking into working at American Laser Centers, Laser Techs are really hired on to do sales (calls and all), and that's never made clear in the interview. And customers: do not fall for these "coupons" for additional money off the treatment. There's no such coupon and again, they just want you to spend $$ at their clinic.

This is not a company I would recommend to anyone. Please, stay away.

I started treatment for hair removal on my arms in 2005 with a PROMISE that all of the hair would be removed or I would be refunded the $1, 400 that I paid up front after two years but, not to worry, that would never be the case. Initially I felt very little pain but over the months I actually had an INCREASE in hair. When I expressed my concerns I was told that that can happen if the laser is set too low so the intensity was increased and I was BURNED on 2 separate occasions leaving scars. On other occasions I would be left with stinging red spots for days in some areas while most others seemed untouched. Some times the technician would rush through the process in 20 minutes and other times I was there for over an hour. No consistency and always a new face. Because of my dissatisfaction they extended my treatments in the same lame way (but they were nice about it so I didn't want to make waves) and now in 2009, after going religiously for four years and getting about a 30% hair reduction result, I was sent a 'Dear Valued Client' letter telling me that my time was up and if I wanted to continue with treatment I would have to pay up. After tracking down the customer service number (since the number that I was sent in the 'Dear valued Client' letter was bogus) I was told by "Amber (she wouldn't give me her last name and said that she is the only Amber at ext.272) that "I am sorry for your inconvenience, but there is nothing further that I can do". She is very aware of the lawsuits against the company, by the way, and delivers her lines like a trained parrot ( I'm guessing that the phrase, "I'm sorry for your inconvenience, but there is nothing further that I can do" is a full time job for her but hopefully she is able to turn it off before she gets into bed with her significant other.)
In short, Don't Go To American Laser Centers! There are plenty of other laser places that know what they are doing. Also, don't just sit back and get ripped off, do something about it.

Anyone who is in the Chicago, IL area and would like to start a class action lawsuit against amer laser, please email me. [protected]@hotmail.com. They refunded most of my money but charged me over $800 for a photofacial that was suppose to be free. Even though it was written on my paper I get 3 free photofacials by Aggie at the Downers Grove location. Oh, and they refused to give me a copy of my medical records which is illegal. I wont be done with them until I get all of my money back! ~Stephanie

Good Afternoon!
I have been having Laser Hair Removal done on my lip and chin at your location on Cascade Rd in Grand Rapids, MI.

I started treatment in February 2008 with the understanding that this treatment was so good most if not all of my hair would be removed before my wedding day in November 2008. Well it wasn't, I had to shave my face on my wedding day! Imagine my humiliation! Because this treatment has been paid off since at least April 2008, I decided to continue with treatment and hope it got better.

Around January 2009, I was put onto a new laser and was told that if I didn't notice a difference within 4 treatments I would get to consult with a nurse, on my fourth treatment, I mentioned to the technician that nothing had changed and that next appointment I would like to see the nurse as promised, she then informed me that the former technicians had only noted I had the new laser twice, which is wrong, I know that the same laser was used on me all 3 times to that point. She continued to tell me that I was wrong. So she noted my account that I was only to have the new laser. I have been getting treatments every 4 weeks since and have not seen any improvement (nor have I talked with a nurse), in fact a year and a half after starting treatment, I have new growth! Also, the technicians would ask me how much improvement I had seen, some would ask over the whole course of treatment, so I would say about 10-20%, they would then write down that it was only since my last treatment, making it appear as if I had improvement in 4 weeks, which was never the case!

I drive 2 hours roundtrip for my 10 minute appointments and can no longer justify it for not having seen a single result in about 11 months!

I am asking for a partial if not full refund, I still have black hairs on my face, that have been treated over and over again and have not improved, my face is constantly broke out from new hair growth (and every sore has a hair in the middle of it, that I can't get rid of, so they stay forever), I now have scars all over my chin from all of the acne.

Let's hope that they listen...although based on all the other complaints out here, I'm sure they won't...

I signed up for 6 treatments of velasmooth after the clinic manager assured me that's all I would need to see great results, I asked what if it doesn'y work? she assured me it always works.
Aafter 3 treatments I saw nothing and mentioned it to the tech, they said be patient but she was concerned, the next session the machine heads were not working and were changed 2x, the next session still nothing and again the heads were not working properly, the same story on following treatments, I asked to speak to the manager who is usually always at the front desk but I needed to make an appointment to talk to her about my dissapointing results, they added one addtional treatment wich was very weak in strength compared to the others and still no change, I went in to speak to the manger and she said" well you know results are not guaranteed on cosmetic treatments" and offered more treatments at a reduced cost!
I am so very dissapointed in this company, I will take this further.

After spending $2000.00 (and approximately 20 visits later) the promissed treatement results were not achieved and a $625.00 fee for additional visists was requested!

Most of the time the inexperienced treatement personell, who seemed to be getting "on the job training" were NOT using the proper laser beam strength to cause any real adverse effect to hair follicles - therefore the hair continues to grow!

Do not vaste your time and money on this American Laser Centers do not deliver!

Robbed customer 4e6c5

I came in to the American Laser Center for an opportunity to have a $50.00 facial being bought for me by my daughter-in-law. A woman named Aggie Fijolek told us that she could not sign us up for the facial until we had listened to additional information on their services available, as it was 'Company Policy". We agreed to listen. Aggie proceeded to tell us about the other services offered, and explained that they were working under "A Doctors Supervision" and that "They were highly trained." She told me that I would be a very good candidate for the Vela Shape treatments, that would be done on my stomach, hips, abdomen, and back "Love Handle" area. Also I could receive a skin tightening procedure on my forehead, cheeks, chin, and neck areas. She brought out pictures of other unnamed patients, before and after the procedures, for example. She then had us fill out a form to see if we would 'Qualify' for Financing, in case we decided upon any procedures. We did.
Next Aggie described what procedures would be best for us to have done, before any $50.00 facials, which would be done AFTER any treatments we needed. This was to All be done under a Doctor's supervision. Each technician that would preform treatments, were to be highly trained. Before I knew that I would NOT be paying the American Laser Treatment Center, yet instead a Chase Medical account, that had conveniently just been set up in my name. Aggie also assured me that my 'Husband's concerns would not be an issue as I could pay at the American Laser Center, without being billed. Aggie also stated that if we did not sign up that very day, our "Special Deal" would not be available, as this was the last day of the "Special services offered during the promotion". When we became somewhat reluctant, Aggie began offering more sessions with the Vela Shape Treatment Tech and more skin tightening procedures. Aggie quickly thrust the papers we needed to sign, in our direction and an agreement was made so as not to miss out on the promotional treatments. I was offered 6 skin tightening treatment on 3 zones of my face, one session would be given free for signing up that day, and 3 Micro-dermabrasions free of charge. I was also to receive 16 Vela Shape sessions for the amount of $2, 062.50. The Skin Tightening procedures would be at a cost of $2, 640.00, to my greatest surprise!
Appointments were set up that very day, so that I could begin my transformation. I began the first of the very painful treatments at 2PM on Dec. 9th, 2008. I was to receive skin tightening and a Vela shape treatment, of which I received only a Vela shape treatment on my stomach and abdomen area, not the hips and back "love handles" as promised. The Tech simply said she would do it 'Next Time". My nest visit was at 2PM Tuesday, Dec. 16th, 2008. This was another Vela shape Only procedure, done on the stomach abdomen area, leaving out the hips and love handles or back areas. I again was told 'Next Time".
The bruising on my stomach was incredible and shocking, yet I was assured this was 'Normal" by the person doing the procedure. My next appointment was on 1-13-09 at 12:45 PM. I received a Vela Shape treatment and a Micro-dermabrasion. Next appointment on 1-22-09 at 12:45 PM I was treated by a woman named Stephanie, who only did half of my Vela shape treatment on my abdomen, as I had complained that it "Really hurt" on my right side when she used the machine. I asked why she didn't turn it down or something she told me that "She didn't have anymore time that day" and that I said "It hurt" so she didn't continue. All my treatment were painful but they were continued and I was assured that it was normal. Next appointment on 1-29-09- was canceled by American Laser Center, after my arrival, as I had been taking antibiotics, and was told that they could not do the procedure until I was finished taking them.
On 2 12-09 I visited American laser Center for the last time, and a blonde Polish woman did the Vela shape procedure with the back done finally, and the hips.

In total I have gone to 5 appointments with only two having anything to do with my face, one being a micro-dremabrasion, and another a skin tightening. My husband then advised me to cancel any further appointments as he spoke to his personal doctor and the doctor told him that organ bruising could have happened with these procedures that were Not recommended by most reputable internists, in his opinion. I'm sure upon relaying this information to my personal physician, Dr. Barbara Loeb of Downers Grove, Good Samaritan Hospital, she would agree with his recommendation to stop the American Laser Treatment Program.

I was promised 11 more treatments of full Vela Shape on abdomen, stomach, hips and back areas. I also received one skin tightening free of charge and I was to receive 5 more skin tightening treatments, which were never preformed. I was to receive 3 free micro-dermabrasion treatments, of which only 1 was done. I never received the original $50.00 facial.

You never yell at the customer. I don't care how bad you're PMSing...it's just a big no no especially if you're in the service industry like these guys. Here's my email I sent to the regional manager:

Hi ‘Regional Manager’,

I was told that you are the regional manager over the Salt Lake City
downtown American Laser location, managed by ‘Inexperienced Manager’. I'd like to inform
you of an incident which should be followed by employee correction
action.

There was some miscommunication when I transferred my account from the
Draper office to downtown SLC. I was told "You don't have to pay for
parking" by one of the girls employed at the time I transferred my
account to downtown. So ever since then, I have NEVER paid at the
meter. So about 3 weeks ago when I had my appointment I got an expired
meter ticket. I gave it to ‘Inexperienced Manager’ and explained to her that I was told
that I didn't have to pay for parking. She concurred and took the
ticket and said, 'We'll take care of it for you.'

A week later I get a call from ‘Inexperienced Manager’ telling me with a frustrated tone
of voice that they wouldn't be paying for the $15 ticket. I told her
that I was told that I didn't have to pay for parking. She then
explained that I was allowed to park in the BACK parking lot. This was
the first time I had ever heard of a back parking lot. Because of the
miscommunication, I told ‘Inexperienced Manager’ that it was American Laser Centers
responsibility to pay for the ticket since NO ONE had informed me that
there was a back parking lot.

She then retaliated very rudely and said, 'Well, just so you
know this is coming out of my own pocket. I hope you enjoy your
weekend knowing that.' (Something to that effect). I was INFURIATED to
say the least. No one has ever treated me like this being the
customer.

I then called the Draper office to request that I have my account
transferred back to Draper. I also requested to reschedule my
appointment. They informed that they couldn't reschedule until they
had my chart at their office. It has been 2 WEEKS since then and NO
ONE HAS CALLED ME BACK to reschedule my appointment!

In addition to this nightmare I received a letter from Salt Lake City
informing me that the ticket hadn't been paid! As a result, it has now
been increased to $45! ‘Inexperienced Manager’ lied to me and never paid for the
ticket! THIS IS THE WORST CUSTOMER EXPERIENCE I HAVE EVER HAD!

Aiming for optimal customer satisfaction should be one of your goals.
Apparently your managers do not understand that a happy returning
customer (which I was for the last 3 YEARS!) Is far more valuable than
trying to acquire more customers. They also don't understand that a
bad experience is told to far more people than a good experience and
believe me I have told close 20 people already who I am sure have
already told many more. I was also considering buying an additional
package and paying up front. ‘Inexperienced Manager’ has made my decision for me, because
there is no way that I am going back there. You do the math-you could
have received $1500 in revenue from me from the package I was going to
purchase or just deducted a minimal $15, which would have retained a
happy customer and incremental revenue of about $1485. Obviosuly no
one at your company understands the importance of customer
relationship management.

In summary I'd like to highlight the bad customer experience milestones:

1. I WAS SPOKEN WITH A DISRESPECTFUL TONE OF VOICE AND COMMENT BY ONE
OF YOUR MANAGERS.

2. I WAS LIED TO BY ONE YOUR MANAGERS SINCE SHE NEVER PAID THE TICKET
WHEN SHE SAID SHE WOULD

3. NO ONE TRANSFERRED MY CHART TO THE DRAPER OFFICE

4. NO ONE HAS CALLED ME BACK TO RESCHEDULE MY APPT IN DRAPER

Please give a call at your earliest convenience.

Thanks,

The ALC is full of demons who are controlled by a very evil and manipulative person named Dr. Neel Kanase. He will bend your will to have all your money ripped from your wallet and the machines will burn your skin horribly leaving you marred and disfigured for Life. I am going to sue I think. Run, Run, Run far away. If there is a class action lawsuit, I will join in with about 13 others. I feel sorry for anyone else who fell for this sham of a doctor and his greedy company. The agony I suffer every day when I look at my face and arms compels me to sue one day. Good luck everyone. Burned!