American Recovery Service review: Repair

My issue with American Recovery is in no form for monetary gain, but solely based on how they tend to treat their customers. It is obvious that the staff has no sincere concern for the problems that they create. My car went into the repair shop for damages done to the back passenger side of the vehicle from a previous accident that occurred earlier this year. While I was consistently paying the car note balance each month, I was unable to fulfill the entirely of the repair costs once the vehicle was repaired. Therefore, my vehicle was repossessed and American Recovery was the company responsible for the transportation via tow. When I finally recovered my vehicle (11/14/23), the ENTIRE front bumper was GONE! Which was how the auction received the vehicle. Not only was the bumper fully extracted from the vehicle, but the entire front bumper was placed within the vehicle. It was laid out as a sleeping passenger — covering the front passenger seat and majority of the back seat. I spoke with every location where my car was transported and received photos as well. The bumper was VERY much intact when it left the initial facility, which was the repair shop. There was proof of these photos submitted to Jeff Tullgren, who is the Senior Vice President of Professional Standards. Unfortunately, Jeff Tullgren himself has no standards at all. He was very condescending with each phone call and he was very eager to rush me off the phone. Even with the proof of the pictures emailed to him of my bumper being COMPLETELY intact, he still tried to put the blame on me and stated that my car was prior damaged and how they aren't responsible for future damages that occurred to the vehicle. Of course American Recovery did not take accountability. As it seems they never do based on recent complaints that I've seen. I would hate to have to sue the company, but Jeff Tullgren suggested that this is the best option. So American Recovery can thank him for when they're taken to court.

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