I bought a home through DR Horton 2024 and not surprised they assigned me a broker during the buying process who bought this insurance through American Strategic Insurance Group. Its ALL a fraud gimmick. I should have realized these people are a fraud company when I never received my copy of the declaration page when I requested it. The following year 2025 they raised the price so I bought another one and they have yet to refund me in the amount of 882.00. I have called only to have the CS reps lie to me. After several ones I spoke to because i have not received my refund check there was one who told me I needed to go through my broker. Who does this to get your refund check. They were quick to charge me for the amount. It is going on three months, and I have yet received the refund check. I will go to BBB next and Attorney General after this complaint. Please do not go through them they are bandits-and lie like no one's business. The CS reps keep telling me "oh your check went out on this date" and no sign of it. Three times now. You better believe I will hire an attorney, and I think that my home was never covered with this kind of practice-you guys are going to be in for it-Including the broker who appointed a fraudulent company with my money!
Claimed loss: n/a
Desired outcome: I would like to have my refund check sent to me.
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