Menu
For Business Write a review File a complaint
American Van Lines

American Van Lines review: Moving

A
Author of the review
6:20 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The customer service rep who was supposedly "helping" me with the move told me to underestimate the number of boxes I would be moving. On moving day, the movers (subcontractors, not American Vanlines employees) could not fit all of my belongings on the van, which was already partially filled with other customers' belongings.

I called customer service to see what could be done, I was told that no one in the company would advise me to "underestimate. Fortunately, I had the name of the person who had so advised and that person confirmed my comment. AVL said that they would move the remaining boxes for $3000 and it would be done a week later. I was moving out of a rental house and the landlord had no interest in my leaving my belongings in the house for another week since he had already rented the house to someone else.

During the move, my custom-made desk on which I need to put 3 monitors for work was destroyed. Boxes were lost. AVL has told me that they might pay me 60 cents per pound of the desk — which will not come close to paying for a replacement desk — if I get 3 appraisals. Since I do not have photos of the contents of the missing boxes, AVL will not reimburse me anything for those items.

I have filed a claim but any money I recover will not be adequate recompense or pay for replacements.

Desired outcome: At the very least, I would expect money to replace my desk. I would hope to receive money to go towards replacing the items that were left behind or lost.

0 comments
Add a comment

More American Van Lines reviews & complaints

American Van Lines - over charge $1147, 2182p they charged 4136p 30
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Van Lines - complete nightmare 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Van Lines - fraud!!! 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Van Lines - total rip off - thieves and crooks 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Van Lines - horrible movers complaint
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Van Lines - over charge 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. American Van Lines Contacts

  2. American Van Lines phone numbers
    +1 (888) 296-5458
    +1 (888) 296-5458
    Click up if you have successfully reached American Van Lines by calling +1 (888) 296-5458 phone number 0 0 users reported that they have successfully reached American Van Lines by calling +1 (888) 296-5458 phone number Click down if you have unsuccessfully reached American Van Lines by calling +1 (888) 296-5458 phone number 0 0 users reported that they have UNsuccessfully reached American Van Lines by calling +1 (888) 296-5458 phone number
    +1 (954) 318-1246
    +1 (954) 318-1246
    Click up if you have successfully reached American Van Lines by calling +1 (954) 318-1246 phone number 0 0 users reported that they have successfully reached American Van Lines by calling +1 (954) 318-1246 phone number Click down if you have unsuccessfully reached American Van Lines by calling +1 (954) 318-1246 phone number 0 0 users reported that they have UNsuccessfully reached American Van Lines by calling +1 (954) 318-1246 phone number
    +1 (888) 759-6000
    +1 (888) 759-6000
    Click up if you have successfully reached American Van Lines by calling +1 (888) 759-6000 phone number 0 0 users reported that they have successfully reached American Van Lines by calling +1 (888) 759-6000 phone number Click down if you have unsuccessfully reached American Van Lines by calling +1 (888) 759-6000 phone number 0 0 users reported that they have UNsuccessfully reached American Van Lines by calling +1 (888) 759-6000 phone number
    Sales
    +1 (305) 828-4443
    +1 (305) 828-4443
    Click up if you have successfully reached American Van Lines by calling +1 (305) 828-4443 phone number 0 0 users reported that they have successfully reached American Van Lines by calling +1 (305) 828-4443 phone number Click down if you have unsuccessfully reached American Van Lines by calling +1 (305) 828-4443 phone number 0 0 users reported that they have UNsuccessfully reached American Van Lines by calling +1 (305) 828-4443 phone number
    After Hours Emergency Line
    More phone numbers
  3. American Van Lines emails
  4. American Van Lines address
    1351 NW 22nd St., Pompano Beach, Florida, 33069, United States
  5. American Van Lines social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024