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America's Car Mart

America's Car Mart review: Worst mistake of my life!!!

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10:20 am EDT
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Worst mistake of my life! Purchased a 2013 Nissan Altima from the Valdosta, Ga location. The car ran hot in 11 days! I called Car mart to make them aware. Was told to drive the car to get a diagnostic. I was like the car is running hot! I did just that! Took it to a Firestone location. Diagnosed as needing a thermostat replaced. I did notice that posted everywhere in the shop are signs stating, “We DO NOT perform oil changes for car mart if you would like to have the service done it would have to be paid out of pocket! I was like ok what is up with that. Spoke with Firestone concerning this because of course that’s where I got the car. When I spoke with them about it I knew it was going to be an issue! Anyway so I called the service dept and spoke with Evan and he stated that they don’t trust Firestone and they will have “their” mechanic diagnose and repair. I knew then that it was going to be a problem, especially after speaking with Firestone and their issues with Car Mart. I was then told to bring the car back to Car mart to sign the service contract and to take the car to Renita at American Rent A Car. Unbelievable! They want me to continue to drive a car that is running hot! I did just that! It took 2 weeks to get the car back! “Their” mechanic diagnosed it as a faulty reservoir. Not! The car ran hot 10 minutes after getting it back from them leaving me stranded on the side of the dark road for 6 hours! I am a disabled breast cancer patient that can’t sit that long. I called car mart back immediately and was told to have the vehicle towed back to Renita the next day. Now as no surprise the engine is blown! Fast forward to today 05/25 and the car is STILL at that shop and I’ve been promised this vehicle since 04/02. They have had the car so long since purchasing that the registration has expired! The temp tag was 6 weeks out! I’ve filed with BBB, called corporate, and reached out to GM. Nothing! I asked for a trade and was told that it was past 7 days so they couldn’t do that. I was also told that if I wanted something else I would need to do another application and be approved for two cars! Plus an additional down payment! I asked to have the vehicle taken to my own mechanic and was told that I would have to pay for repairs myself! When signing paperwork I was told that the vehicle could be taken to the mechanic of my choice, but apparently that’s not the case! I am so over this company and their lies and lack of communication! DO NOT DO BUSINESS with these people! I don’t know what happened to the old management but these new people are ridiculous and it won’t be long before this company is out of business l!

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  1. America's Car Mart Contacts

  2. America's Car Mart phone numbers
    +1 (866) 819-9944
    +1 (866) 819-9944
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  3. America's Car Mart emails
  4. America's Car Mart address
    1805 N 2nd St STE 401, Rogers, Arkansas, 72756-2423, United States
  5. America's Car Mart social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
America's Car Mart Category
America's Car Mart is ranked 37 among 1391 companies in the Car Dealers category