AmeriMark Direct
Reviews and Complaints

I have a very high balance on my account. I am certain I did not make purchases over the past two years which accounts for the high balance. The order history is not available on my account to explain the cause of the balance. No one answers the phone at the company. Instead, you are put on hold for hours. I've tried over several days at different times of the day and no one responds. The only access to information that is visible on the account is the balance and amount due. I believe I am being scammed by AmeriMark.

3 week in April got a refund check from ameriMark I cashed it about a week later I got a letter from Lu bank sent a copy of there check no funds and then ameriMerk sent another check I guess it was a good one this time and got another letter from my back got have pictures of both the checks they sent. Almost 88$ that’s a lot to be losing nowadays so please help me

An order was placed on 3/17/23 and I was sent an email on 3/23/23 that the 4 items that I had ordered would be sent. Of the 4 items, only ONE item was sent. I was told in the email that the other 3 items would be arriving separately on 4/8, 4/13, and 4/17. Inever received any of the items. When I tried to call all of the phone numbers and when I tried to locate the website online, the phone numbers were disconnected, and the website was erased from the internet. That is when I realized that amerimark/anthony richards was a gigantic scam. They never had any intention of sending the items that were ordered nor did they have any intention of notifying me that the money would never be refunded. I just saw an article today that the company had filed for bankruptcy. This is extremely deceitful and dishonest, and I will never order from catalogs again. They owe me $64.12, I already notified the bbb about this company. Apparently other people have complained about them also, however I did not know myself. I am extremely disgusted!

My name is Deborah L Jordan and I am sending a formal complaint and dispute for a transaction on my bank account from your company for $40, on August 18th, 2022. I DID NOT PERMIT, NOR USE MY CARD FOR THIS COMPANY WITH A PURCHASE FOR $40! Below is the transaction copied and pasted from my statemant!

08/18/2022

Withdrawal Debit AMK*AMERIMARKDIRECT [protected] OHUS

-$40.00

Have $500 credit. Recently placed an order on 8/29 said I needed a down payment. Ask on friday 27 how much was my total bill, I was told $153. Today i'm being told it's $253. Was given a discount online for some booties, now i'm being charged full price. When I went online and read the negative reviews I should have paid them attention. They want a $ 42 down payment. And charging my account full price on online items that have been marked down. Refusing to apply free shipping codes had to call back in several times.

I have ordered products from this company. Paid the amount for the product and the shipping. What they have been doing is taking the amount I paid and divided and the money between the product and a finance charge. So you never stop owing them for product you paid for in full. Then they robo call you 4 oclock in the morning every night saying you are behind in your payments. I send in money orders for the product and the shipping fee. Now they are sending nasty letters about ruining my credit. I have called to no avail. They a fraud and liars. I will file with consumer fraud, bbb anad aarp for seniors. I am 74 years old and pay for in full for everything I get am notifying local senior papers letting them know about this company. I want my record cleared. You never stop owing them because they take your payment and divide it between the product and a finance charge that you do not owe if you pay for product and shipping.

Order this item 2 to 3 months ago. Just got an email today stating that the order has been cancelled, not in stock. Called them and they claimed that I did not pre pay for it and I would not be refunded my $50.00. It was charged to my checking account.

My elderly Mom says she never signed up for this service yet she has been charged 29.90 every month for over a year for something she never used or agreed to purchase!

We have contacted the credit card company but they cannot refund her because AMK Essentials shows an actual account was setup, which is ridiculous. Once we realized what AMK Essentials was I called and cancelled it right away.

This is elderly abuse. My Mom doesn't have enough money to pay her real bills let alone a scam! We want her money refunded and will go to a lawyer if we have to. You should be ashamed.

Her name is Jacqueline Mustone
214 Arboretum way
Burlington, MA 01803

I placed an order for Christmas and Amerimark/Anthony Richards put through the order twice under different order numbers and then charged the amount twice. I had only confirmed one order which I had placed online. This turned an approximately $200 order into a $400 order.

Because of the duplicate order the amount charged was doubled causing it to go over my available limit of $300. Amerimark then requested a down-payment because the doubled amount exceeded my limit. I spoke to several customer service representatives who couldn't understand what I was telling them. They kept switching me to different departments and then back again. Their call center could neither understand the situation nor resolve it.

This is Amerimark's mistake and they should be able to correct it. I should receive my single internet order for $200 with $1.99 expedited shipping and no down payment. However, Amerimark's customer service cannot grasp what has occurred and despite speaking with several representatives the issue has not been resolved.

The call center representatives obviously have not been trained to deal with duplicate orders and double billing and they have no tools with which to correct the situation. Amerimark needs to institute procedures to correct duplicate orders and provide training and tools which will enable their representatives to correct such problems.

They also need to institute coordination and communication between their Internet service and call center service. Inexplicably, they apparently keep no records of customer calls.

As a result of this unresolved issue I will not receive my Christmas order and Amerimark has lost a sale and a good customer. I had hoped the situation would be amicably resolved to everyone's satisfaction in time for Christmas. Sadly I was mistaken

On, or about 12/5/2017, I sent a money order to the company for goods. Although I have credit with this company, they asked for a check, or money order. About one month later I received a card saying they no longer had the item, #[protected]; I ordered. On 1/10/2018, I sent an email, inquiring about the order. They responded saying there was no "method of payment" attached to the order, and suggesting I contact the place of purchase, to see if it was cashed. On 2/13/2018, I received a letter from them, saying that they needed a copy of the money order, the "actual cashed" money order. I only have a receipt of the money order # [protected].

Mauricio Sampedro 12/12/2017 12/13/2017 Amk*amerimark Direct No 0.00 60.98 Mandatory Code Missing Approval Required
Mauricio Sampedro 12/13/2017 12/14/2017 Amk*amerimark Direct No 0.00 32.98 Mandatory Code Missing Approval Required
Mauricio Sampedro 12/15/2017 12/17/2017 Amk*amerimark Direct No 0.00 50.98 Mandatory Code Missing Approval Required

Three charges on my Corporate card on 3 separate dates and for different amounts.

Catalogue has stamped all over it that the shipping is free from this catalogue. Order form also says free shipping. Order arrived and I was charged shipping. They disputed that shipping was free even though it's all over the catalogue that it's free. Big scam! Most customers won't even notice they've been charged. This is catalogue number 492 3372. 900.

I Lester Taylor ordered a Pair of shoes and a Night gown. I paid 63.96 on Feb.3, 2016 I got the items for my Mother. the shoes did not fit so we sent them back on Feb 23 2016 I got charged 3.99 on my Account and on March 22, 2016 I got charge 29.99 and again on April 21, 2016, 29.99.I don't have any idea what those charges was for. I never bought any thing else from them. and never gave them permission to take money from my Account.

I ordered a couple of pairs of shoes from Amerimark last year (lousy they were too, fell apart), and got 29.99 charges on my card. Handled that by cancelling my card. Now, a year later, I got two charges of 73.38 each from two different companies - one travel one dining -on my other card I had used with Amerimark. The charges on my statement says 'entered manually' which means they are passing around the credit card number to their sister companies, which is highly illegal.
Never ever buy anything from Amerimark.

I did not order any thing but was charged this:

AMK*IDSA AMERIMARK DI [protected] OH 09/04 $19.95
They don;t resond to emails.

I ordered two dresses from Anthony Richards, and the pop-up lead me to believe that I could get free S&H. By the time I realized what was going on, I had a "free" offer for a month, but would be charged over $10.00 a month automatically to my credit card every month thereafter. What a come-on. I don't order anything every month. Secondly the dresses I ordered and received were of poor quality and the color of one was no where near the catolog illustration. To add insult to injury, I got a phone call from someone associated with them who wanted me to read all about discounted health insurance, and would not take NO for an answer. Now I can't figure out how to cancel the blooming Insiders Club. What a racket.

While going over my mother's finances I noticed several automatic monthly debit transactions payable to "AMK*PTH ESSENTIALS" in the amount of $29.99. The charge was for a membership in something called "PASSPORT TO HEALTH." This is apparently some type of "reduced fee" service if you use providers within their plan. Upon questioning my mother, she said that whereas she had ordered something from one of the AMERIMARK subsidiary companies, she did not sign up for membership in Passport to Health and did not authorize them any debit transactions other than what was needed to pay for her one-time purchase. I called Passport to Health and was able to cancel her membership via their automated system, and was told they would refund the most recent debit. I have not yet spoken to a human being at this company, so I don't know if I will be able to recover the money from prior months.
THIS IS NOT THE FIRST COMPLAINT OF THIS NATURE AGAINST THE COMPANY. PEOPLE: DO NOT BUY FROM ANY COMPANY WITH THE NAME "AMK*PTH ESSENTIALS", "AMERIMARK" OR "PASSPORT TO HEALTH"' BECAUSE THE MINUTE THEY GET HOLD OF YOUR DEBIT/CREDIT CARD NUMBER THEY WILL BEGIN TAKING YOUR MONEY WITHOUT AUTHORIZATION.

found out today that your company is very misleading in how it honors there word my family an i wont be dealing with you people anymore an ill be telling everyone that we know how we were lied too.i was given a $400.00 credit line from amerimark so on dec.23, 2009 i placed an order for my daughter for her wedding which is jan.8, 2010 in 3 days from now.i got an email from these people saying my order was shipped so i told my daughter it will be here for there wedding, then yesterday i got a letter stateing that amerimark lied there not honoring there agreement of the credit line at all an now i have nothing to give my daughter an her husband on there wedding day.i will be telling everyone on my blog about how this company an there partners treat an lie to there customers they've messed my gift formy daughter an lied.since i can't find your all website for comments ill be placeing it on my blogs online an telling everyone i know how you disappointed this mother on her daughters wedding day, very misleading, crooked. i wont be dealing with you people anymore nor will anyone i know, an that's a lot .thanks for nothing.