HomeShop18
Reviews and Complaints

Dear team
I am renu rathore complaint agst fraud of money rs4200. I got a urgent letter from home shop 18 that I won maruti swift car or 850000 and you can cliam this winning amt by paying 4200 only as registration charges mr ram prakash patel (the fraud man) send me account no. For payment & said after paying this amt you can claim this winning amt.. I pay 4200 in given account after that mr ram prakash patel (the fraud man) demanding for other amt 25000. But I refuse to give this amt and demanding for my refund but ram prakash patel refuse to refund my amt and said I will not refund your amt you can go to police. See the matter and make my refund as soon as possible... Refund amt 4200/

Fraud man name - ram prakash patel
Mobile no. [protected]

Thanks
Renu rathore w /o suresh kumar
[protected]

I ordered a 52 piece set cookware it takes 2 weeks around and no status found then i called customer care for help they say you cancel your order the vendor is not available otherwise wait and i already paid the amount, the customer care said they will refund, I cancelled the product but my refund is not showing 50 times i called the customer but the number is not reached the company is not good if the product is not available then why they give such offers and if the customer already paid the amount then how you deal ...its very bad experience I dont refer to any one home shop 18 site... Fake company please dont buy any product ...

I have seen the tv ad many times n ordered iball toto cctv camera on 22nd april. When the product got delivered to me i came to know that cctv camera works onli on specific range. But in homeshop18 tv ad it was shown as camera is placed at home and other person is watching from her office. N cause onli i have ordered as i wanted to place at home so that i can watch from anywhere in mobile like they have shown in the ad..when i contacted homeshop 18 cc they said we dont have such ad which they are completely denying and lieing. Kindly resolve the issue i paid 2350 for such product.

I have placed a order for purchasing of Maxxlite quick charge 2.0 power bank of 10400mah qty 1no from home shop 18 but you deliver maxxlite power bank of 10400mah qty 2nos without quick charge 2.0 ie wrong product. I have lodge the complaint to customercare many time (4times)to replace the wrong product but the wrong product is not replace or reverse back till now.You are requested to replace the wrong product at earliest.
Order no. [protected]
Name :- Vijay kumar
B-62 GOVINDPURAM Ghaziabad.
Email Id:[protected]@gmail.com
Mobile:- [protected]

I ordered Astaberry Festive special skin care combo on 23rd January and made an online payment of Rs.549. On 26 January, i got the message of product being delivered but it is not delivered to me; i didn't received the order. Customer care authorities are asking to wait for 3-4 days again and again and not taking any required action. Please register my complaint in against of HomeShop18.

Dear sir/madam I have ordered combo pack of 4 jeggings but the product reviewed is enterily different from what I have ordered. The specifications and pictures of product shown is different from the product that is delivered. This is not the first time anything like this happened to me this is the second time I have been cheated by homeshop18. any other online store is not irresponsible and fraudsters like homeshop18. I have lost all the belief on them. This is the worst online store. I hope you will take any actions regarding them.

Sir we received call and he may be One of the Customer Care Executive of Homeshop-18. He Using your company name and called us like "You won the 12, 60000 Rps in Lucky Draw as we orderd one kurta from homeshop18. That Guy telling his name Mr.Binod Oraon. and he forcing us to deposit 20000 rps to his account. And we deposited 15, 000 RPS to his account number 37636864603. Iam sending his pic also wit this mail. We sure that he is One of Your Customer Care Executive only doing this or may be his friend. as he contacted us on our Registerd Mobile Number, from which we ordered many Items from Homeshop. Im sending his Mobile numbers also through which we received call. Please find that guy and take strict and criminal action against him and inform us please.
His Mob.num: 9651911244 and 7321820643

Order id...[protected] complaint id - hs2018060500464

Home shop 18 totally fraud company I booked 1 combo offer of double bad-sheet with matter protector price 999/- we received past friday 1st june @ my office but when I open my packet really I was shocked because quality is very bad but saw very good in website but really like kuda... And got the single sheets while there were mentioned double bad sheet that company is totally fraud when I called to customer care for exchange & refund my money so they told me very rudely that we can registered complaint with in only 14 hrs, after 14 hrs... You have to keep that materiel. Whenever in website was mentioned..15 days replacement any manufacturing defect. I want to my refund...

There have been two times incident that when I have placed my order, the next day, not once but two three times I receive a call from diiferent numbers with different names giving reference of Homeshop18 saying that we have been selected in the lucky draw and then they tell us that we have won some fancy rewards (like tata safari or a cash reward of 12, 60, 000/-). Then they usually ask us to deposit certain amount of money. even if we say that we r not interesed they still keep on calling which is v irritating.

Even I called the customer care no to confirm on this reward they also said that its a fraudial call.

I want everyone to be aware of such fraud calls and want homeshop18 to have a look into this matter. I am enclosing the number from which he called. His name is Sweety Singh and he is from Bihar, his phn no. is [protected], [protected]. He called us atlest 5 times.

Kindly, look into the matter as such kind of phone calls is totaly unethicall. This is a complete disaster.

They don't have a proper logistics department in place according to me. I have come to this conclusion as I continuously get SMSes on my mobile that the product is out for delivery and I never receive it.

The worst part is that they don't give the mobile number of the delivery person. Instead they will provide the landline number of Delhivery Courier.

The customer care people will just say the same thing--we promise the delivery by today. When asked for the courier boy's contact number they would say that even they don't know the number as per the company norms.

Now tell me is it worth for me to opt for their service again?

Please support to get refund money, no support have been received for the said complaint .

Roti Maket not working properly and not as per shown in the advertisement.
Online order was given to Home SHop 18 based on Television advertisement. reference order no. is [protected]. received on 4th June. Product purchased is electric Roti maker, which is not as per shown in the tv advertisement, getting hot immediately and not working properly. We are doing follow up since last 3 days to customer care of Home shop 18 but not getting any response, and now they are not responding our call to. Its cheating and they are not ready to refund the money for wrong product. need support to get refund immediately

The website www.homeshop18.com has different deals and the prices were large. I bought some items from the website, but the quality of the products was terrible. I was so upset, but I checked the website and it turned out that I could change the items and get refund within 14 days after I purchase. I tried to contact the seller, but he avoided me all the time. Not recommended.

Terrible quality of the items. My sister twice bought from the company www.homeshop18.com. but every time she bought from this company, there were some problems. All items broke too easily and the seller refused to repair them or to change. All explanation or dialogs with the seller were completely useless, so people be careful. And better don’t waste your time and money on this scamming website.

I ordered godrej electronic safe - forte (order no.[protected]) from homeshop18 on 12 dec 2014, and pay them advance money rs 7790/- through internet banking, product was shipped through dtdc on 14 dec and after tracking I found that from 18 dec is was in delivered status but I didn't product. I was relax because on homeshop18 website it was showing in delayed status. After waiting for one week I contacted them and they told they will track the product and ask me to send the bank statement of payment through mail. Next they on homeshop18 site product was shown delivered and when I contact them they made me fool for next 3-4 days by saying that we will solve this quickly. I contact them multiple times and they said wait fro 24 hr. Than I trace shipment by calling to dtdc and after tracking found that product was booked by name of some mr. Kushwaha and delivered to him. With this new detail when I contact them they told me they are placing new order for me and that will be delivered within 10 days. After 5 days when I check status, order was not even shipped. Again when I contact costumer care they told "we are checking weather previous order was delivered to you are not."it means they were fooling me by placing another order (no. [protected]), again when I call customer care and talk to their floor supervisor ms janmeet she told product is already delivered to you and received by sign but if you didn't get product we will investigate and from last one month they are making fool out of me. Now neither they are returning my money nor they are shipping product.

I ordered the product-order number: [protected]- on 26th of september from this self proclaimed number one online shopping portal. I received sms and email stating that the product would be delivered in seven days. On eighth day when I called the customer care people, I noticed that the product was still at their stores. I told them clearly that I want the product before 6th of october as I am leaving for some place on the said date.in fact, before purchasing itself, I planned the dates accordingly and purchased. Since 8th day of purchase, I have been calling up the customer care people only to get pathetic responses. I told them time and again that I have train on 6th of october, at first they told me that the product would be delivered before the said date. And today, when I noticed that the product is still at the airport, I asked the customer care people to cancel the product as I will not be here to receive it. They simply ask me to wait till 9th of october. So, for the product sake, I need to cancel or postpone my journey. This is what they mean to say? I am fed up with the response. They are not even taking my cancel request of the product. If I delay the payment of credit card even by one day after the due date, I shall be fined a sum of rs. 500. I made the payment of this card through credit card. Are these people not liable to pay fine? Whatever it is, business depends on trust and I lost trust in this eshop. This message is in the complete interest of the public.

Dear sir/madam,

After getting disappointed with the service provided by homeshop18, I am writing this complaint to you in the big hope that, I will get it justice and my problem resolved. I want to get strict action against these frauds, who are continuously taking big advantage of people and robbing their valuable earnings.

I had placed an order for a set of kurtis worth rs. 2000 from homeshop18, which was according to their size details given in their telecast. But after receiving the order it was not as per mentioned size, so I shipped their product back for replacement as per the details given by their customer care executive. And now its more than 20 days than I have not yet received my replacement. I had already paid rs. 2000/- to them. Either I want my product replaced or my money back. Please help me to get a refund of my money. Details of the order is as below

Order no. : [protected]
Date : 24th nov, 2012.
Item : printed + embroidered asmitas kurtis (set of 5)
Amount : rs. 2000.00

They are the biggest cheater in india & must be banned in india.

Dear sir/mam, if you can please take any action against them would be highly appreciated. Also if you can get my money refunded from these cheaters.

Their email contact : [protected]@homeshop18.com
Customer care contact : [protected]

Thanks & best regards,
Sheetal

Dear sir/madam,

After getting bitterly harassed by homeshop18, I am writing this complaint to you in the big hope that, I will get it resolved. Unfortunately, we don't have any law for consumer rights (this is a big shame for this country).

I had placed an order for 250l frost free refrigerator on homeshop18 (as it was on sale on diwali). Details of the order is as below:

Order no. : [protected]
Date : 15 nov, 2012.
Item : godrej gfe 27 smt4n frost free refrigerator
Amount : rs. 15789.00

This item was a diwali gift for my parents in karna city (haryana).

After 4-5 days, when I saw no update on the order, I contacted their customer care service. Thay said, this will be delivered in next 3-4 days. After 4 days I again contacted them, again the same answer. The refrigerator didn't get delivered even after 18 days in spite of number of calls & messages. Later they started putting me on hold & then silently disconnect. No answer to the tickets raised. Then they just canceled the order without refunding my money.

They are the biggest cheater in india & must be banned in india.

Dear sir/mam, if you can please take any action against them would be highly appreciated. Also if you can get my money refunded from these cheaters.

Their contacts:

Alok. [protected]@network18onli.com
Ashutosh. [protected]@network18onli.com
Partner. [protected]@network18onli.com

Thanks & best regards,
Ashwani

Dear team,

I ordered for the body care insta glow kit from home shop 18, which was delivered and payment of rs 1500 made by me on delivery. On opening the pack to my dismay I found the nourishing massage cream missing in the pack without the cream. The entire pack is useless as the cream is the integral part of the pack, I immediately reported the missing item to the home shop 18 and was assured that it will be sent to me soon.

But it has been 1 month and despite my regular phone call and follow up with home shop 18 customer care, I have not received the missing product and thus not able to use the entire pack.

What is most appalling is that the customer care executive of home shop 18, assure us that it would be sent within 24-48 hours as it has been sent through courier but it has been a month and still I have not received the missing product.

Would request your intervention against the apathy of the home shop 18 towards the gullible customers.

Thanks,

Hello, my name is diwakar bisht 2 month ago I had perchased strontium tnt 8gb pendrive but the pendrive was not working properly. It consist5 years warranty my username is-diwakar. [protected]@gmail.com
And my phone no-[protected].

I got again same servicable canon camera for replacement the faulty canon camera 12 mp against my order no. [protected] and complain no. [protected]. But I requested that every time please check new camera and its accessories very carefully before packing for reshipment. But they don, t care & very careless what I am requesting. They do mental harassed again and again to myself more than one month & service provided with cunning mind and get more delay. Again they repeat same blunder mistake and sending the shortshipment items these are following - 1)- polo wrist watch 2)- carry case of camera.
Other issue is they not clere my extra pocket money bill. They told that to send scan copy of both bill to their mail id for clereance 1)- puchasing true bill rs. (800/ — ) only of camera, s battery, which are you suggested by customercare for purchase when first time delivery of shortshipment of battery with faulty camera. 2)- dtdc courier bill rs. (185/ — ) only which are suggested by customer care to sending faulty camera for replacement at noida office. I send the scan copy of both (battery bill+ courier bill) at there mail id [protected]@homeshop18.com. Plz, I request again and last warning for that to clere my all four issue as you can fast in limited days otherwise I will go consumer court for help. Shaktisheel chaturvedi airforce station - lucknow contact no.[protected]
Customer add. E-ii/482, sector-f, janakipuram, lucknow-226021