Wanelo
Reviews and Complaints

Placed an order on May 30th, 2023 for a pair of sneakers off of this app. It is September 17th, 2023 and I still have not received this item. I have requested refunds all this time, and they have made up excuses and refused to credit my money back to my card! I don’t even know if they ever shipped this item out within these 6 months! I am disappointed and they need to reimburse me! Immediately!

Before the website crashed, I had to orders that has been on hold for 4-5 months totaling over $400 and have not received an item and now the website is down. I would like a full refund. The order numbers are #[protected] and #[protected]. The first order was placed on April 25, 2023 and the second order was placed on July 16, 2023. The first order was placed over 5 months ago and the second order was placed over 30 days ago. All items ordered are now to late for the events that I prepared for.

Hello I order 3 designer replica hand bags over 200$ and a Lv two piece 34$ and I have not received any orders I paid for. I have tried contacting them by email several times and still haven’t received any reply from support services. Now the site is down🤔 this app seems like a big scam from china that takes Americans money for their low cost replicas. I’m very frustrated and furious I needed these items before my birthday. Now I just want my full refund back. I would never ever orde from this place again

I ordered three weeks ago some purses and a tote bag and right after that the website stopped working. I paid 124.20 on July 24 2023. I can’t get in touch with them and they haven’t sent me anything concerning my order. I am a new customer to this company/site by word of mouth from someone else that has used them before. I feel like I been scammed my name is Pamela Christian and my telephone number is [protected]. My order number is [protected] timeless classic. Please refund me l have not received nothing from them nor no email

I placed an order in December of 2022 and we are now in August 2023 I still haven’t received it! I left countless emails, phone calls and nothing. It’s so frustrating and I’m not sure how they can just rip people off like that’s. I just want my money refunded but this company won’t bother answering! Who am I supposed to talk to!? Don’t waste your time and money! It’s a scam!

Hi, my name is Shayla Richardson. I made an order with Wanelo I cannot access my order number I ordered back in May. I believe it was May 22, 2022 I haven’t received a response stating anything about a refund that I’ve been asking for for two months maybe three they keep telling me they’re having troubles and issues, but won’t give me a refund

On march 18, 2023 I placed a order. Order number is [protected]. I have email the company 3 times and I have receive basically the same response every time. Which is... I see that your order is still hasn't shipped and we truly apologize for the trouble. My team and I are doing everything we can to resolve this. I'll get back to you with an update or a resolution as soon as possible.

I placed my order on April 29, 2023. And I still haven’t received it as of today June 28, 2023. I have sent your business sever emails and call with no answers from either? This is bad business practice, someone should have informed me by now where my order is and when will I receive it.

The order number is: [protected]

Two pair of Air Jordan 1

email address: paugord. [protected]@gmail.com

Paula Gordon

[protected]

So, my daughter decided to order a dress from Wanelo for her prom. We were both excited to see the dress that she had picked out online. However, when we received the dress, it was nothing like the one that was shown on the website. It was a huge disappointment for both of us.

We decided to return the dress, but it turned out to be a nightmare. The dress was shipped from China, and trying to return it was a joke. I had to have email conversations with a person named Naomi from Wanelo for two weeks just to get instructions on how to return the dress. All of her emails came through in the middle of the night, which was quite odd.

I asked Naomi to call me several times, but she never did. Finally, I got an address to send the dress back to. However, the return address was in Minnesota, which was strange because I live in South Dakota. After I returned the dress to the address, I received a call from the person who received it. They told me that it was a private address and that they had no idea why I had sent them a dress.

I apologized and asked them to return the dress, and I promised to cover the costs. They agreed to return it, but after two months and several more calls to them, I never received the dress. I think that they are in on the scam with Wanelo!

I would never recommend ordering from this company. They are a complete scam, and I will never order from them again. I hope that others will read this review and avoid making the same mistake that I did. Wanelo, please don't bother sending me a response trying to make amends. I will never order from your company again.

I gotta say, I was pretty stoked when I first stumbled upon Wanelo. I mean, who doesn't love finding new and exciting things to buy? And this site seemed legit, you know? Like, I felt pretty confident that my hard-earned cash was in good hands. But boy, was I wrong.

So I placed my first order, all excited to get my hands on whatever cool thing I had just bought. And then...nothing. For FOUR MONTHS. I mean, what the heck, right? I tried contacting Wanelo SIX TIMES over those four months, hoping to get some answers. But nope, nothing. Just a bunch of empty promises and reassurances that the problem would be solved.

Finally, after the sixth time I reached out, they promised me a refund within 24 hours. And guess what? FOUR DAYS LATER, still no refund. I mean, come on. They acted all apologetic and concerned, but clearly they didn't give a crap about my problem.

Honestly, I'm super disappointed in this site. The only good thing that came out of this whole debacle is that I'm no longer obsessed with Wanelo. So...thanks for that, I guess?

Update: After many frustrating months, I FINALLY got my refund. But honestly, it was way too little, way too late. I won't be using this site again anytime soon.

Wanelo is a company that you can use on Shopify as a sales channel. However, I would not recommend using them because of my experience with their payout process. I had a customer order on June 9th and the package was delivered on June 18th. According to their policy, they are supposed to start processing my payout when the package starts tracking in transit, which was on June 16th. However, it is now August 5th and I still have not been paid for any orders.

Every time I email them about my payout, I get the run around. They tell me it will be 3 to 5 days, or they say they will check on it, or they claim they don't know what is wrong. They even asked if they could expedite my check. It seems like they have all kinds of excuses for not paying me. They are now saying that hopefully in 5 to 7 more days, I will get my payout and that a manager is working on it. But I have heard all kinds of promises from them before, so I am not holding my breath.

Their service is really poor. In my experience, they never payout for orders. I am still waiting for my payout, which was supposed to be deposited in my bank account weeks and weeks ago. Today, they emailed me saying that if they mail a check, it will be mailed the 3rd week of August. But who knows if that's true? I am still waiting and getting frustrated with their lack of communication and slow payout process.

This website, Wanelo, is not a good place to shop. They are very dishonest and they hide behind emails and a customer service 800 number. The only way to communicate with them is through a message box, which is not very helpful. I had a problem with my order, I ordered a 40cm with silver hardware but I received a 35cm with gold hardware instead. This is not the first time I have had problems with this website, I have had three other problems with this order.

I would like to warn everyone to be careful when ordering from this website. Make sure you get the correct item and hardware. Shipping takes a very long time and the customer service is not very helpful. They only take messages and it takes up to two days for them to call back. This does not include if you have any problems or returns.

It is no wonder that Amazon is number one and making billions of dollars. I will not be shopping on this website again. It has been two months since I requested a refund and I still have not received it. There is no customer service 800 number, just a message box. I left several messages requesting a call back but I was hung up on each and every time during the call without a call back to rectify the situation.

The so-called customer service representative would send an email promising a refund since January 28, 2018, but as of February 23, 2018, I still have not received it. I would not recommend this website to anyone.

I tried to buy the air max 90 anniversary cork from Wanelo, but after waiting for 41 days, I found out that the shoe was not available and my order was cancelled. It was a real hassle, and I had to contact my credit card company to get my money back. My fianc? also tried to buy the same shoes from another seller on the app, but she received a completely different shoe instead. Even though she noticed the mistake on the same day the shoes were shipped, she still received the wrong shoes. She sent an email to cancel the order, but the shoes were sent anyway. If the shoes they sent were nice and of good quality, we would have kept them, but they were the worst replicas we have ever seen.

We tried to contact Wanelo, but we only received a computer-generated email response. It was frustrating, and we felt like giving up. We don't understand how Wanelo is still in business with so many bad reviews. If you're ordering products like shirts and miscellaneous items that cost $10-$20, then maybe this site is okay. But if you're looking for shoes, forget about it.

All we wanted was a pair of Nike air max 90 anniversary cork shoes, and if they were in poor condition, we would have accepted them and moved on. But to receive a completely different shoe is absurd. We hope that Wanelo will improve their service and quality control in the future.

I've been using Wanelo for a while now and I have to say, I'm pretty happy with it. I know there are a lot of negative reviews out there, but I think people need to understand that Wanelo is just a platform that connects you to thousands of different online stores. It's not responsible for the merchandise or the shipping, that's all up to the individual merchants.

Now, I'm not saying that Wanelo is perfect. In fact, I think it could be a lot more helpful when it comes to finding reliable merchants. They do have guidelines in place, but I'm not sure how strictly they enforce them. Personally, I have a Shopify store with the Wanelo plug-in, which means my items are automatically transferred over to Wanelo along with my photos and descriptions. If someone buys something from me through Wanelo, it's just like any other order, but I can't contact the buyer directly.

So, my advice to anyone using Wanelo is to do your research. If you find something you like, take a few minutes to google the merchant and check them out outside of Wanelo. Look for customer reviews, business practices, and anything else that might give you an idea of whether or not they're trustworthy. It's also a good idea to make sure the merchant is based in your own country, especially if you're worried about long shipping times.

Overall, I think Wanelo is a great way to discover new products and connect with independent merchants. It's not perfect, but if you do your due diligence and take the time to find reliable sellers, you can have a really positive experience.

I've been using Wanelo for a while now and I gotta say, it's pretty cool. I've ordered from them three times and I use their app to browse through fashion almost every day. I don't get why there are so many bad reviews out there, because my experience with them has been pretty good.

Here's how it goes down: first, I order the stuff I want (sometimes I get a confirmation and tracking email, sometimes I don't). Then, I wait for almost a week for them to confirm the order and ship it. Finally, I wait about two weeks to receive the package. It's not the fastest process, but if you're patient and don't mind waiting a bit, Wanelo is a great option.

If you're someone who wants cute clothes but can't buy them in person (maybe because the brand is in another country), or if you're looking for something cute and affordable, Wanelo is definitely worth a shot. I've been happy with everything I've ordered from them.

I'm a pretty cautious person when it comes to online shopping, so whenever I'm worried about my package, tracking, or email, I just send them an email and they usually get back to me within a couple of days.

So, the key to ordering through Wanelo is patience. If you're an impatient person or you need your package in less than a month, I wouldn't recommend it. But if you're willing to wait a bit, Wanelo is a great option for online shopping.

Good luck with your shopping!

Wanelo is a website that you should be careful with. I had my site closed, but I received an order from the Wanelo sales channel (first one I've had). I was out of town, but still got it shipped in my 7-10 business day shipping time frame. I couldn't contact the buyer; it was a generic Wanelo email address. Emails were returned, not delivered. Luckily, she had looked at my website and realized it was closed. So she emailed me directly. I let her know it was fine, and when I expected it to ship.

Then I realized they hold sellers' payments for 30 days after the item ships, AND they require items to be shipped within 5 days. Yeah. Nope. I disconnected it from my Shopify site, but I want to cancel my Wanelo account. Their help page says there is a link on the "store settings" page. I've looked literally 50 times. Nothing. Its always a bad sign when a company makes it hard to cancel. Scammish. I'm surprised Shopify is sort of "partnering" with them... I think they'll be getting a complaint from me about it.

And then there are the reviews. TERRIBLE. Unless you drop ship or sell cheap pre-made junk from China... I'd stay away from it! They take 15%. They're crazy. I mean, why would you want to give away 15% of your hard-earned money? That's just not right. I don't know what they're thinking. It's like they're trying to scam people or something.

Overall, I would say that Wanelo is not a good website to use if you're a seller. They make it hard to cancel your account, they hold your payments for 30 days, and they take 15% of your money. It's just not worth it. I would recommend finding another website to sell your products on. There are plenty of other options out there that are much better than Wanelo. So, if you're thinking about using Wanelo, I would say think again.

Last month, I decided to buy a black FEYONCE shirt from the Three Two One store on Wanelo as a gift for my friend who recently got engaged. I placed the order on Thursday, December 31st, and was informed that it would take 5-7 days for delivery. However, since December 31st and January 1st were both holidays, I waited for a full 5 business days before inquiring about the order status.

To my surprise, I hadn't received any ship notification from Wanelo yet. So, I contacted their Customer Service team, and they informed me that it takes 3-5 business days to process and prepare an order, in addition to the 5-7 days for delivery. They also assured me that I would receive an email when the item ships.

I waited for a few more days, but there was still no update on the order status. On January 13th, I decided to inquire again via email. It had been 7 business days since I placed the order, and the order was still marked as "processing" on the Wanelo site. To make matters worse, my card was charged for the order on Saturday, January 2.

Despite my repeated attempts to contact Customer Service via email and phone, I received no response. I am now considering disputing the charge with my credit card company to get my money back. It's frustrating that Wanelo charged me for the order right away but hasn't shipped it even after almost two weeks.

In conclusion, I am extremely disappointed with Wanelo's service. I will never order from them again and would advise others to be cautious before placing an order on their site.

Wanelo is a website that allows you to shop for all kinds of products from different stores. It's a great place to find unique items that you might not be able to find anywhere else. However, there have been some issues with the website that have caused some people to be unhappy.

One issue that has been brought up is that some stores have not been paid the money that they are owed. This has caused some stores to close down and has left many people feeling frustrated. Some people have even started a lawsuit against Wanelo because of this issue.

Another issue that has been brought up is that Wanelo has been closing down some stores without any warning or explanation. This has left some store owners feeling confused and upset. It's important to note that not all stores have had these issues, but it's still something to be aware of.

Despite these issues, Wanelo can still be a great place to shop. Just make sure to keep track of your accounts and be aware of any potential issues. If you do run into any problems, make sure to contact Wanelo's customer service for assistance.

This company has had my money since Oct 2022 and I purchased many items on the same and received everything but 2 products in December of 2022 which they estimated to having all my products to be deliverd the same time, 2 pair of my shoes that was orderd I never recieved and now where in June 2023 which has been over 9 months since I orderd product which came up to a total of $208.96 cents which is alot of money, I reacherd out to this company the y never pick up the phone and I have email them over 200 times and its always the same answer how there sorry and understand how I feel but no solution on why my product has not been shipped and they continue to say management will get back to me for ovver 3 months strait, where finally I received and email and they said they were going to honor my refund after hounding them for 8 months strait and said the refund would take 10 to 15 business days were I willl see the money back on my card and that was over a month ago and when I try to reach out to inquire about my refund they dont have any answers, I work hard for my money and this is not fare for my money to be stolen and nothing done for a product I never received that I payed for.

Yes, I purchased a shirt April 21,2023 and I have been emailing them multiple times. Due to not receiving my order it’s going on 2 months. I have asked for a refund multiple times all I get that they are working on getting my order out. This website is a scam and it’s hard even trying to talk to someone. They make you leave a message but never gets back to you.