Wanelo
Reviews and Complaints

I purchased two suits which came two weeks late and were damaged. Suits looked nothing like the pictures on their website and they also sent me the wrong sizes. It has been two months since I received my order and I am still trying to get a full refund for both of the suits which I have already sent back. If anything is wrong, even if it is not your fault, they insist on giving you a refund only in wanelo credit. Strange company. I received two messages from them. One rep said one thing and then someone else emailed me back and said completely different things. Their customer service is the poorest I have encountered in my entire life. Save your money and time and stay away from Wanelo.

I have been using wanelo for several years now. This app gave me links for things I wanted and I was pretty satisfied with it. But then wanelo decided to create their own stores and everything went down the hill. The problem is that wanelo decided to start creating their own stores. These stores are mostly based in china and the photos of the items are stolen from other stores. If you order from these stores you will receive something very different from the pictures. I believe all positive reviews are fake and written by their staff members. When you have problems wanelo never does anything to resolve them. Do not buy from wanelo stores.

I ordered some items from Wanelo a month ago. I received my items few days ago, and items were nothing like the picture or description of the product. I purchased two plaid shirts. Both looked horrible, made from cheap fabric. One shirt had a big hole! Also, the color was wrong and the size was wrong too. Why stores like Wanelo are allowed to sell their garbage? After reading through some of the reviews I have realized I'm not the only one who has problems with Wanelo. I sent them many emails demanding a full refund, but never received anything. I used to love Wanelo in the past, but I will never again use this website for anything.

I placed the order on the website www.wanelo.com, but the main problem was that they didn’t warn me about fake charges, which they took in the case of cancellation. It was terrible, because when I placed the order, they sold all the sizes and therefore I needed to cancel the deal. People, be aware that the company isn’t professional and honest, because they are interested only in money and they don’t want to solve your problems. Share this information.

My friend advised me to visit the website www.wanelo.com. I couldn’t open the website if I didn’t want to download the app. I tried couple of times, but nothing. As well as it was impossible to contact the seller. At first, I needed to download the app, but I didn’t want to do it. The website wasn’t secure and could be harmful, so I decided not to visit it. I advise the same to other people.

I had the deal with the company www.wanelo.com, but it was nightmare. I have ordered two items, and one was from this website and another item from the website as well, but the sellers were different. I got 4 tracking number for 2 items. So it was already strange. But the main problem was that all these tracking number were fakes and none really worked. I tried everything in order to get any info about the orders, but the sellers only promised and they still haven’t provided any precise info.

I recently decided to buy clothes from the website www.wanelo.com. After I placed my order, the seller charged me for the order, but after 30 minutes they charged me again for the same item. WTF? I contacted the customer services, but the rep only promised to solve this problem. After 4 weeks, I haven’t received my money back and no idea what to do next. I wonder if there are people, who face the same problem. Please, post comments.