AliExpress
Reviews and Complaints

As an expert in the category of the reviewed business, I have observed a mix of positive and negative reviews about AliExpress. While some customers have praised the affordability and variety of products available on the platform, others have expressed dissatisfaction with issues such as delayed deliveries, incorrect items, and poor customer service. It is essential to approach shopping on AliExpress with caution, carefully reading reviews, checking seller statistics, and being prepared for longer shipping times. While some customers have had smooth experiences, others have faced challenges with refunds, product quality, and communication. Consider these factors before making a purchase on AliExpress.

In this review I would like throw some light on Aliexpress.
Like doing business with any ecommerce site you should checkout few things before ordering from Aliexpress as well.
Hello All,

I read through many of the reviews and I would like to defer from many of yours negative review posted in here about Aliexpress.

I have been buying different types of items from Aliexpress from past 2 years plus. I have never faced any issues with the sellers nor I have ever lost my hard earned money. I would like to share my thoughts and experience on it, how to safely do business on Aliexpress.
1] Always select your seller wisely, by looking into their profile for rating and customer feedback. Only buy from sellers who have more then 95% rating. Speak or chat with the seller before you place the order with them.
2] Shipping details are mentioned in the product description, check properly before ordering, many of them provide free shipping but remember free shipping takes time to reach you because the item is sent via local post. Having said that, free shipping also have tracking system so you can track your shipment like you can do it for DHL/Fedex etc.
3] Quality of the product is always a gamble, whether you buy from Aliexpress or any other international eCom site. On Aliexpress no seller claims originality of the product, ofcourse there are many original China brands. My Advice, order a sample product first and then if you're satisfied order more.
4] Buyer protection: Its 100% safe guards your money. But you should accordingly act on it to claim your money if the product is not received by you at the given time. If you keep quite then the Aliexpress system will not know if you received the product or not. So act immediately.

If you have any specific questions or doubts please feel free to contact me at ***@dreamerz.co.in.

First off, I dont recommend buying technology on here at all (based off of the reviews). However, in my experience, you can find some really cute asian fashion clothes for low price and good quality (same quality you get on those high-end asia fashion sites). I have spent over 1000USD on aliexpress. All you have to do is check reviews on seller and products and you should be okay! The dispute process has worked really well for me as well; anytime an order has gone wrong (different from advertised, wrong product, etc) I have just opened dispute and uploaded photo evidence. Full refund every time! So far no problem with this. But! Never ever close a dispute if a seller messages you and asks you to. Aliexpress will solve it. I have no experience with direct customer service but this process has worked very well for me.
Some shops that are successful / my favorites:
-Loliloli shop for Lolita Princess. This shop is by far my favorite! The seller is very kind and all the products are amazing quality. I'm pretty sure they buy brand names from taobao directly and resell, which is still cheaper than importing directly from taobao since Lolioli does free shipping.
-Betterservice Tech Co., Itd. This shop has mixed reviews but all my experiences have been great. The seller is kind and their products are as advertised.
-Himifashion Official Store. Not much to say pretty much the same as all the others. Read description carefully. The seller is very nice and you can get decent quality stuff here:)
-Meow Girl. This shop is not best quality ever, but the products are as advertised and the seller is very friendly. My biggest problem with this shop is that the sizings are usually SUPER small. Therefore, you would need to carefully read description!

Well that's it for my review. It saddens me to see so much negativity for this site when I have had such positive experiences. Maybe buying clothes is such a drastic step from buying other things from this site :/

As much as so many are criticising the site, I would like to point out the following: Ebay has some ridiculous and scandaleous rules and I almost lost $31 there because of their stupid decision and a crook seller who only refunded me after I threatened him about complaining to the ministry of commerce of his country. I bought more than 200 items on aliexpress and only 2 never came. On ebay, I got scammed 9 times on about 50 items. The thing is, you must be VERY careful when checking the comments, description, ratings, etc... I would at times buy an item with a rating of 3.0 instead of buying the same from another seller with a rating of 5.0. The reason is I check the negative comments AND the positive ones. I try to see if comments that took down the rating are justified. Sometimes, they are not. Also, never buy from a seller with 0% rating. This is the sign of a scammer. About shipping, its mostly office of exchange and custom office that cause the big delay. Its sound to say that Aliexpress can't be responsible for the laziness of the guys from the above offices. I've been running an online shop using Aliexpress and I have no complaints to date because I CHOOSE carefully from WHICH seller I buy and WHAT I buy. A few tips for you:
1. Check comments on an item for different sellers. If there is a drawback with it, several sellers will have similar negative comments about it.
2. Check the item rating AND the number of purchases AND the number of comments about it. Now decide which seems better: An item rated 5.0, ordered 30 times with 3 comments (when commenting, the customer has to rate the item. So, number of comments sort of define rating.) or an item rated 4.6, ordered 5000+ times with 3000+ comments? If you can deduce what you should choose, you can minimise the risk of a nasty surprise.
3. Order is taking ages to come? Check the delivery details. If its left China, a call to your local post office should make it come to you quickly (from personal experience). Also, November and December are peak periods. Whether I ordered from ebay, bookdepository, amazon or aliexpress, everything took a lot more time than usual to reach me. Wanna buy something for christmas? Order it in September or the first week of October. After that? Well... you may have it in time for valentine's day...

Ali Express is a global online marketplace that brings together millions of sellers and buyers from all over the world in one place, as it was created to be an integrated and comprehensive for everything from clothing to auto parts.
You have to review the detailed.
Founded in April of 2010, AliExpress is affiliated with the Chinese AliBaba Group owned by Jack Ma.
AliBaba is a global wholesale online platform for factories and trading companies with bulk orders.
Then Jack Ma decided; Create another retail website targeting individuals, which is the Ali Express website.
Register on shopping sites, Sell and sell brand name products, Shop by making products.
Unlike Amazon, Noon, and others. It is just a platform that acts only as an intermediary between the buyer and the seller.
AliExpress has more than 200 million visitors per month. The number of shoppers is more than 150 million, and the number of products on the site is more than 100 million character products with different commercial standards and quality, in addition to offering commercial products bearing famous brands such as Apple, Disney, Adidas and others.
Its price sells everything that is Chinese only, and you will also find it in the official selling pages of famous Chinese brands such as Xiaomi.
*
AliExpress supports the site in 16 languages, the most important of which are Arabic and English.
Besides Turkish, French, Russian, Italian, Eastern, Italian, Russian, Russian, Japanese, Polish and others.
Supports free calling to more than 200 countries around the world.
Ali Express does not ship its products within China. It targets the outside market and shoppers only.
Letters Apps on AliExpress for iOS and Android mobile phones, easily, browse products, goods to the cart and complete their purchase, and manage your account from the phone.
AliExpress will ask you for some personal data and information to register; To track the site more for you to suit your interests and facilitate the shopping process for you.
Some city and runway addresses may be in AliExpress when you add your address, but you can manually enter them in the address or street circuit.
Refund from Refund
You can open your own business via e-mail and display it in the local market.
You can do follow-up tasks and your favorite sellers, to be able to know their new products.

I've completed almost 200 orders through Aliexpress and am thrilled with my experience! Many of those who claim shipping took too long, their clothes didn't fit, the item wasn't as described, or that the order processing took too long, need to do research before buying. My success with this website has been based on some key points I'd suggest buyers considering:

1. Check the reviews of the product before buying. Many sellers sell the same product, don't just automatically choose the cheapest seller and assume that their product will be the same as the others. If the product I want doesn't have any reviews (preferably ones with pictures of product) you have to be willing to return the item or cut your losses. In most cases I simply don't buy if there aren't any good reviews.

2. As said above, more than one seller can be selling the "same" product on this site so don't just purchase the first one you see. Reasearch Research Research!

3. Check the processing time. It states on the product page what the processing time of the item will be. Add this time to the estimated shipping time and be realistic about when you will receive the product. I try to plan way in advanced and purchase winter items in summer.

4. These items ship from CHINA people! Don't expect the receive them the next day. If you need a product asap go to the store or try Amazon. You don't get rock bottom prices and items the next day.

5. Again, these products are from CHINA. Always look at the sizing charts and NEVER chose the size you are in Canada or the US. Chinese sizes are much smaller than Canada and the US. I'm an XS in Canada but a M in china. (Yes, you will feel large ordering clothes two sizes bigger than you normally do but just brush it off)

6. You get what you pay for. Not every product on this site will be top notch quality. Be realistic. If you're cheapig out, you may get a cheap product. That being said, I've set my standards pretty low with the quality of products I receive from this site and have been blown away when the item I order comes in and looks like a million bucks! It's not always good nor bad.

Basically just be realistic. This isn't some magical site that get's you top notch products that will be at your door the next day. However, if you follow the guidelines I suggested and understand how this site works it can be your best resource for getting cheap products you simply can't find in stores everyday!

I decided to try this site only because the prices were incredibly low. Here are my real-life experiences with this site. I decided in 2022 to give this site a try and see if it was worth buying from. I decided on a Microsoft Surface Pro 3 replacement screen. Normally this screen is close to 200 but I got one on this site for 35. It took about 3 weeks to get it as it was coming from China. I was well packaged and arrived undamaged. The problem was there was no hookup wiring harness attached to the board or any instructions. I know how to replace these screens as I have done it several times; I am hard on my computers. I contacted Aliexpress and enclosed a picture of the item. Aliexpress promptly refunded me the full purchase price and did not require me to ship it back. This at least showed me this site was a legitimate site. So, since then I have ordered numerous items and had virtually no problems. The last item I bought was a Posturepedic dog bed for my large dog. The price for this in the USA is close to 200; Aliexpress sold it to me for 52.00. There were no shipping charges nor was there any TAX! They guaranteed the item would arrive in 1 week; I received it in 5 days! I do not know how long this tax-free status will stay in effect but the savings you get far outweigh any tax. You can also pull up the item you want and compare prices from different vendors to get the best prices. Read carefully the description of the item you are ordering so there are no misunderstandings. If you are dissatisfied with an item you have an Aliexpress guarantee. I did have one item that was not as described and requested a partial refund but was refused for no good reason and presently contesting it but it was not a big ticket item and I did get part of the order so not total loss. Lots of items ship free for a very small shipping charge. Large items can require large shipping charges so check shipping charges closely. The only real negative is the long travel delay to get to you which is generally 2-3 weeks although some items ship in just a week. Basically, you are getting great prices as you did on eBay 25 years ago but I imagine over time this will change. I used my PayPal account to pay for items and had absolutely no problems. Not all items have great prices but most are a fraction of what it will cost you in the USA. Aliexpress has almost any item you are looking for and if you buy online as I do, I would strongly advise you to give this great site a try. I get no compensation from Aliexpress for this review but I like to review great products and sites as well as very bad ones. As always I am trying to save you some money and preventing you from being ripped off. Have fun. The Edge

I've been ordering from AliExpress for years. They've made some recent notable improvements lately. The site now does a much better job of tracking products that you're looking for. You'll see them (and other similar items) in your general product feed. It isn't an annoying game like Temu and if you search for something, you actually get results that make sense, not like Wish which gives you a whole bunch of other crap amongst what you're searching for. Shipping is mostly free or cheap, but it depends on the item or "store" you buy from. I find most products to be of good quality. If not, you now have 15 days no questions asked free returns, this is a big improvement. AliExpress support is always there to help if you think you're not receiving good support from the merchant. Ship times are pretty much about 2 weeks, In some rare cases, less than a week. I've bought a laptop, a robot vacuum, and a $100 Android tablet as well as a pair of $250 high end headphones which I've been very happy with all of them. I've also picked up things like washcloths, soap dishes and the like for a few bucks and likewise have been happy. They have some really neat items. Use specific item descriptions when searching, but don't shoo by brand name, you won't find many US name-brands here, but I learned to familiarize myself with some quality Chinese brand names which is helpful if you're thinking about making a bigger purchase. You will find the occasional look-alikes, and I've bought a few and have been happy with the quality for the price I paid. The reviews are now genuine customer reviews and often give you an idea of the service you can expect from the merchant. Use TopCashBack or Extrabux apps to get a few cents here and there on your purchases. Also if you "favorite" a product or "follow" a store you may receive messages that include coupons (they're in the message part of the app, they dont spam your email, and you can opt out). Although they generally only get you a buck or so off your purchase, every now and then you can score a real deal on an item. Their whole coins thing is pretty much a waste of time, but you can, rarely, catch a super deal using them. I got a Logitech webcam that sells for over $100 for $25 using coins, but like I said...this is rare. Overall, it's a more civilized version of Temu or Wish with more things that actually have purpose, not just junk that gets pushed on you, and none of that "you'll lose out if you don't buy it in the next 60 seconds crap". The search function is your best friend on this site, you can find the tiniest part to help you fix something up to something as sophisticated as an Ultrasound Machine. If I'm in no rush, and I could care less if it has a brand name, I come here first. Hint: Out things in your cart and you'll see similar stuff presented as you browse.

I've been using Aliexpress for a few years and I'm a platinum member. I have probably purchased about 150 items so far. I have had 2 disputes total. 1 item never showed up and I got a full refund. 2nd item the "buyer purchase protection" ran out and I got a full refund (item still showed up some time later). I also won a freebie and long story but it got sent to my old address and the current tenant is ignoring me (not Aliexpress fault).

First off, yes, there are scams on the site! I'm a very skeptical and paranoid person and do all my research beforehand which is why I've been lucky so far. I imagine most of the people who have been scammed were not careful.

Most of the sellers find pictures online with the product on the model. These are not the seller's pictures! The sellers are basically recreating the item (for example, sweater). This is why the sweater can be just like the picture or really $#*!ty. I usually try to look for a picture of the item that is not on a model. Sometimes mannequin or just laid out on the table.

Another tip! I only buy items that lots of people have already purchased. There is an option on top to SORT BY: Number of Orders. I look through all the reviews, ESPECIALLY the ones with the photos from buyers. THIS PREVENTS RECEIVING CHEAP QUALITY.

CLOTHES FROM CHINA ARE SMALLER SIZE THAN U.S. SIZE! Chinese people are smaller! Most of the items will have a measurement of the clothing item so be careful. If I'm trying on stretchy panties, when I take them off, there are smaller size. It's the size when it's not being worn!

I also AVOID buying skincare products, medicine, and electronics.
Skincare & medicine = might not be FDA approved and might have an ingredient that shouldn't be in the country (could get stopped at customs or border or whatever)
Electronics = why would you risk buying something that could be broken? Plus these are items from China, stay away from electronics please, duh.

If there are multiple sellers selling the exact same sweater, I pick the seller with the most purchases for that item. DO not pick another seller with little to no purchases just because it's cheaper.

LEARN what BUYER PURCHASE PROTECTION is! Each item has a certain amount of days of purchase protection. You want the purchase protection to not run out of days before you receive the item. For example, if I look at my sweater purchase it might say like 25 days. If it gets to 7 days or even less, I might message the seller and request to extend purchase protection. Usually they are happy to do so. 7 days might seem like a lot but I had one seller not read my message that I sent 5 days prior and the time ran out. This was the item I received a refund for during the dispute. I showed proof that I tried to increase the purchase protection time and notified the seller well in advance on two occasions. Make sure to pay attention to the protection time! IF THE PROTECTION TIME RUNS OUT, Aliexpress automatically confirms that you received this product. I only file a dispute if I know the item won't come before the time ends (its the end of the day && usps won't come anymore && there is 8 hours left for example && seller did not extend the protection && I have proof that I requested the extension).

You can't abuse the the disputes. I read somewhere that some people dispute too much and they get banned from the website. But if you are careful like me and there isn't as much to dispute, you should be fine.

It is hard to find a live chat. I did some research and I was able to find out how but it is possible. All I remember is that I had to find the customer support option and I eventually got to the live chat. The live chat was a robot at first. I think you keep saying NO to everything they say a zillion times? Or maybe you say something else first before saying NO. I don't remember but eventually the robot realizes it can't help you at all and connects you to a live chat representative. So. Do some Google research to figure it out.

Worst case scenario (and I hope I never have to do this because I want to remain on good terms with Aliexpress) but you could always get the charge cancelled with your credit card company. I mean, at least message the seller that you would do that and see how they react maybe. It also take a long time to receive a refund btw.

Also never order things that you need right away. They take forever to arrive. NOT ALL, but a decent amount. I've had some stuff arrive in a week.

ALIEXPRESS ISN'T A SCAM. CERTAIN SELLERS ARE A SCAM.

Where to go if the chat agent is not helping. China Logistics Company posted my order as delivery failed. The package never arrived to Canada and it shows clearly on the Canada Post site (still waiting for arrival). The order shows as complete and will not allow me to click on it or reapply for refund or appeal.

For 5 days I have been talking to different customer service agents. They requested a letter from Canada Post I can not get since the package never arrived to Canada and cleared by customs.

Each time I get promises of help, but nothing happens. Even the seller was able to open the investigation and find out that the package was lost. But Ali's representatives keep asking me for the document from Canada Post signed and stamped. I was supposed to get via email and never got it.

Last Friday an agent even sent me a case ID #[protected] and today's agent tells me the case is closed.

Who can help me? Is there any way to get help? I have being a loyal customer of AliExpress but now thinking if I ever want to buy from this site. The value of the order is over CDN$ 65.00. For a few dollars order, I would not bother.

I am attaching the photos of Canada Post tracking site and their answer about this package.

Sincerely,

Anna Berdichevskaya.

My email is [protected]@yahoo.com

As a new user, I created an account on aliexpress website and placed an order. At first, when I went to pay for the order, payment was declined. I tried again, but then called my bank. Turned out there was a restriction due to merchant being in China. Bank unblocked the funds and I replaced that order and then a second one.

Both orders were marked as paid and I got notice that orders had been shipped. Feeling good about this, I figured I'd shop for a couple other items to get good prices. I found 3 other items of interest and placed 3 orders, using the same information as the first 2.

'Payment Confirmed' the system told me, but then a few hours later I get notified that all 3 orders were closed and that payment failed verification for security reasons. I got hold of an online agent via chat and explained that 2 orders had been successfully processed and pending delivery.

The robot agent claimed that my card would need to be verified in order for me to use it on the site [but wait, I used it twice already!].

How could I complete the process? I asked. The agent said they needed copies of my passport, drivers licence, both sides of card and copies of corresponding bank statement... and to send it by email. My redflags went soaring immediately.

I told them that I was not comfortable sending such documents by email, and more so after the card in question was already used in 2 other orders which were less than 24hours apart from the last 3.

I even explained that in a scenario where identity needed to be verified, email is not the best way to do such verification [anyone can claim to be anything via email, if all they need are digital image copies of personal documents].

Furthermore, rule#1 of online engagement is never give out personal info to unknown entities, much less via email. I even offered samples of other online merchants who verify card information without resorting to privacy violations: I know paypal, localphone and several others who do verifications by depositing and withdrawing tiny amounts [less than 25 cents] from the bank account in question and then have you verify the exact amounts.

This works because only you should have immediate access to your bank statements and transaction history to know how much went in/out. Unless your identity is already compromised, this method is easy and reliable and there's no need for sending COPIES OF MY IDENTIFICATION DOCUMENTS to some email inbox in China.

I even compared to scenario where shopping in a physical store, if the cashier ask to see my ID because I'm using my card, then that's ok because the cashier will look at it and verify my name and face on ID. But cashier won't make photocopies and also ask for bank statements.

I explain all this detail in the chat and the response I got was that if I don't feel comfortable sending confidential data, I could blur out the information on the images, but leave my name and photo visible.

I told them that did not make sense because

A) They have no prior reference for my visual appearance, so they cannot 'verify' anything of that regard,
B) They're online store and cannot employ the same verification steps as a physical store,
C) I'm not going to photoshop my own ID just to acquire cheap products
D) I'm certainly not going to email said photoshopped documents to an unknown party so they can sell it without my knowledge and permission, because really what else will they do with the information after so called verifications? I'm also guessing that verified info will be worth a lot more on the open market.
E) the same rules of safety and security that may be available to me in USA are likely not available or applicable in a case of identity theft over email... with China as backdrop.

Yeah, no thanks. I hung up the chat session. Hopefully my 2 first and last orders will show up.

STAY AWAY FROM ALIEXPRESS.COM
It's a scam waiting for the right prey. Don't let it be you.

Imagine if you had to present all the aforementioned documents each time you used your bank-issue [should be more secure, than western union right?] card when shopping online at say amazon, ebay, newegg, overstock, bestbuy, paypal, google playstore etc.? How crazy would that be and is that really more secure?

NEVER give out personal information online! Just because you live online does not mean the internet is secure. Facebook may tell you so, but does not make it fact or substitute for good sense.

Physical stores can ask to see ID when you pay using a card because you're there in person and can be verified by ID picture. Now imagine if in the same situation the cashier says you need to also present bank statement and that they'll need copies of everything. How absurd would that be?

This is what aliexpress does to you, and worse via email. So they don't see you, and can't truly verify that it's really you, but yet they claim it's the only way to verify information... and it's for you own good. STEER CLEAR!

I recently purchased a faucet from AliExpress for $55 with free shipping. Unfortunately, the faucet leaked from the handle and I wanted my money back. Here are some tips and things to avoid when dealing with AliExpress.

Firstly, shipping from China to the USA is much cheaper than shipping from the USA to China. Therefore, returning the faucet with tracking would have cost me over $30. Instead, I negotiated a partial refund of $35, which I believe is fair. It was cheaper than boxing it up and shipping it back to China.

Secondly, do not click the big button that asks if you have received the item. I imagine that this ends the transaction and you cannot open a dispute.

Thirdly, open a dispute and choose a fair refund amount. Choose that you do not want to return the item and get a video of the damaged item for proof. Post the link on the message board in the AliExpress dispute message place. Or if it's under 2mb, then probably just upload using AliExpress. It will always ask to upload some proof, so I just provided a picture and linked the video to Mediafire, which they ask you to use.

Fourthly, the seller will usually deny your first offer of a refund. I went down to $32.

Fifthly, if you ever click the modify the dispute and then click cancel or back button on your browser, it will erase what you had in there and put your partial refund to $0.00. I had to quickly put back the partial refund amount, info details, video link, and upload pic again. I'm not sure if this would have ended all dispute if the seller would have quickly accepted the $0 partial dollar amount.

Sixthly, do not let them refund with PayPal. This will allow them to use it with seller protection. They can easily open a dispute with PayPal and get their money back no matter what. PayPal also charges fees. The seller will also have your email address.

Seventhly, simply say what I did - "I do not have a PayPal account, I paid with a credit card. Refunds are issued based on the payment method used at the time of purchase."

Lastly, the refund shows $33 in AliExpress. It has not shown on my CC statement as of 1 day. I believe if I accepted a parts shipment to fix it, the parts would never arrive, and my dispute time would end, or worse, I would fix the problem. Nor did I want to spend time taking apart a faucet and trying to fix it.

Also, I did not have to escalate the dispute. I do not know how that goes.

This is my last experience with AliExpress. I hope you don't even bother with them.

AliExpress is a website that offers thousands of items and sellers, but it is not as reliable as Amazon or eBay when it comes to customer satisfaction and protection. As a frequent user of AliExpress, I have come to expect the possibility of losing my money if a dispute arises. The escrow feature, which withholds payment to the seller until delivery and product inspection, has near zero credibility. I have searched for positive reviews of this buyer protection, but I have been unable to find any instance where Alibaba/Aliexpress sided with the buyer. In other words, this "buyer protection" is basically worthless; a complete sham.

Alibaba has refused to use PayPal as a purchase payment method, likely because they realize they would lose most disputes if PayPal began really protecting buyers. This leaves the buyer with having to file a consumer claim with their credit card issuer. Debit card users, unless their debit card issuer offers protection, have no real recourse to recover their money.

Despite these issues, I still use AliExpress to make purchases, but only for small price items, up to $50. The amount I am willing to lose outright from Alibaba/Aliexpress' useless customer protection via the escrow/dispute system.

However, not all is bad. The sellers and small manufacturers who use Aliexpress (and Alibaba) are decent, forthright business people. They are trying to make an honest living, and their reputations are very important to themselves. I have had a few great experiences with them.

For example, I ordered a $2 USD set of earplugs for my lady who is currently living overseas. Unfortunately, one of the earpieces wasn't working. Instead of posting a poor review and instead of using the worthless dispute system, I simply sent a message to the seller letting them know that the ear buds arrived in a non-working state. The seller apologized, told me to discard the broken item, and they shipped out a replacement via EMS so she'd get them as quickly as possible. The replacement ear buds arrived in 10 days and worked just fine. Even though I wasn't concerned about the $2 item, the seller didn't want a poor review and made sure their customer (me) was satisfied.

Before any AliExpress purchase, I attempt to perform my due diligence by reviewing the sellers offering the products I seek. I also look for buyer reviews as well, although unfortunately, on AliExpress, the reviews hold less credibility than reviews on places like Amazon or Walmart.

It's unfortunate that Alibaba/Aliexpress has failed to institute strict moderated review policies backed by actual logistics proving reliability. Then again, any customer review database has to be taken with a certain amount of skepticism. Caveat Emptor works in all directions. There are too many instances of false or faked positive feedback reviews without the website or facilitating company (Amazon, eBay, etc) strictly moderating such reviews.

One has to realize that a $5 dress or $0.50 thong is not going to be of premium quality. You can find decent quality items on Aliexpress for much less cost than elsewhere, especially if the shipping is free and you don't end up having to pay tariff, customs, or Vat on the items (the plus side of having few tariffs in the USA).

The difficulty is with purchasing electronics via Aliexpress because if you receive a defective item, the burden of return shipping is going to be on the buyer, and add to that the time delay. Making electronics purchases from Aliexpress, without credible protection from Alibaba/Aliexpress, is a total crap shoot at best. You're better off using eBay since almost 100% of China-based sellers use, and even require, PayPal.

The other caveat being warranties in that, very often, international products don't carry manufacturer warranties. Meaning you have to ship any defective items back to China for repair or replacement. There are exceptions, but then again, customer service within the USA for many electronic items is poor as well.

Overall, I have had "OK" experience with textile purchases via Aliexpress. I have purchased higher quality (more expensive) clothing and had good luck with my purchases. When I buy inexpensive clothing items, I keep my expectations very low and usually end up nicely surprised. Or I get what I paid for, cheap clothing items. Then again, cheap clothing at Walmart isn't of much better quality either. The only plus being I can count on Walmart to make and keep me satisfied by refunding or replacing items that fail my expectations.

As for Alibaba itself, I can only imagine the experiences small business owners in the USA (or anywhere) must endure in finding reputable manufacturers and wholesalers. When not a Walmart or Apple, Inc, you haven't the ability to ensure what you want is what you get. It's unfortunate Alibaba and Aliexpress aren't more ethical as compared to the small business owners I have gladly done business with located in China.

On a scale from 1 to 10 (10 being perfect), Aliexpress gets a solid 2 from me. I can't give them anymore until the buyer protection becomes "real" and not merely a marketing gimmick. I shall continue to do small expense item purchases at Aliexpress, but that's all.

My experience with AliExpress was terrible. I bought a coat from them and when it arrived, I was not happy with the quality. There were holes in the skin of the coat and one skin was bald. Additionally, there was no label in the coat and it seemed like the coat had been worn before. I wanted to exchange the coat for the same size and color, but the seller was not helpful. They said that they could not replace the coat and that I should mend the holes myself. They also offered me a discount on my next purchase, which was not helpful at all.

I tried to open a dispute, but I was not able to do so before the deadline. When I contacted customer service, they were not helpful either. They told me that the order was already marked as "Finished" and that I could not return the item back to the seller. They also said that they did not have the return address because the return address would only appear in their system if the seller and the buyer had agreed that the item would be returned in the dispute process.

I was very frustrated with the situation. According to international law, I had the right to return the garment within 15 days after the day of delivery. I was late to open the dispute for 3 days, but I still wanted to return the coat. I asked customer service to contact the seller and arrange the return process, but they said that they could not do that. They only gave me the email address of the seller, which was not helpful at all.

I wanted to receive the replacement of the good quality garment with the same size and color or the full refund. However, customer service told me that the order was already finished and the payment was already released to the seller. They also said that they did not have an option to contact the seller.

I was very disappointed with the service that I received from AliExpress. Customer service should help to solve problems, but they ignored my request. They did not even want to try to contact the seller. I have never experienced this kind of service before. I hope that AliExpress will improve their customer service in the future.

I've been a bargain hunter for as long as I can remember, always on the lookout for quality items at a lower price. That's why I was thrilled to discover Aliexpress, a website that's similar to eBay but without the bidding. It's like Amazon or Wish, a huge platform for sellers to reach a global audience. You can find everything from household items to automotive products to beauty supplies, including Remy Virgin Brazilian hair bundles that cost less than anywhere else.

If you're a fan of Amazon, you'll love Aliexpress, which is the sister site of Alibaba, a wholesaler and product sourcing company. Unlike Alibaba, you don't have to buy in bulk unless you want to. Sellers sell by the piece, the lot, or pallet. Of course, if you're buying by the pallet, you'll pay considerably less per piece. But if you're looking for a cute statement necklace that costs $24 at Francesca's, you can find it on Aliexpress for $1.32 with free shipping (if you're willing to wait around 2-4 weeks for delivery).

Here are some tips:

1. Aliexpress is the sister platform for consumers of Alibaba.
2. Aliexpress is consistently less expensive than other similar websites such as DHGate, Amazon, eBay, and Wish.
3. Aliexpress has similar consumer protection as Amazon. If your items don't meet your expectations, arrive broken, or don't arrive at all, Aliexpress acts as a go-between to remedy and solve the issue.
4. Aliexpress accepts all major credit cards, PayPal, and other forms of payment. They also have Alipay, which holds your funds for payment in escrow, so until you confirm that the goods were received, they do not release the funds to the seller. Ali also takes less of a cut than eBay and Amazon, so you'll often pay less for the same items you'll find on similar websites.
5. Aliexpress has an app as well as a website, similar to the way Amazon operates.

SHOPPING TIPS:

- When searching, remember that most sellers are from another country and English isn't their first language. That said, broaden your search.
- When shopping, remember that sellers pay extra to have their items listed first. The site, like Amazon, also has a listing protocol that will allow you to search by price, free shipping, highest rates items, and even color and style. You will often find one dress listed at $8.99 but also at $18.99 or even $1.86 -all by the same seller. I suggest searching then clicking ONE PIECE ONLY --> PRICE LOWEST --> FREE SHIPPING in order to yield the cheapest results.
- Newer sellers are listing expensive items at an even deeper discount because they want purchases and new reviews. ALWAYS search by cheapest price. Example: I found my favorite Melody Suzie wig ($16.99. Amazon) for only $6.87 on Aliexpress.
- There is a seller and consumer communication platform. Use it to ask questions.
- Because Ali doesn't investigate sellers unless there is an issue, sellers are rated through their review and feedback system which is similar to that on Amazon. Through this platform you can rate your experience, item and transaction including the seller's shipping and communication. The seller's feedback score is an indication at the top of each seller's listing for both the seller's store and the item. You will see written reviews, photos and videos posted by other buyers.

ALIEXPRESS ISSUES

Some consumers have accidentally purchased from sellers who are scams, or who have poor communication and business practices. If this is your fear, you can refer to the seller's feedback and review score for confirmation.

Aliexpress does not arrange returns or exchanges, so remember this is completed entirely through communication with each seller. Most sellers are quick to ensure your satisfaction, but as with any international, giant sales floor, there can be issues. One seller scammed a woman out of hundreds of dollars during a hair purchase. ALWAYS USE THE SHIPPING ADDRESS THAT IS ASSOCIATED WITH YOUR BANK ACCOUNT. The seller in this particular case did not ship to the right address, and she never received her hair and she left a review that reflected this issue. The seller agreed to send out another package in exchange for updating the review to positive, so this lady complied. But the seller had given her a different tracking number than her own; to another person's order in the same state and city, so the seller scammed this consumer. That said, ALWAYS USE THE SHIPPING ADDRESS THAT APPEARS ON YOUR STATEMENT TO AVOID THIS POSSIBLE ISSUE!

------------------------------------------------------------------------------------

MY PERSONAL EXPERIENCES:

I've ordered more than 40 items from Aliexpress - some from sellers with stellar feedback and some were new sellers. ALL my orders arrived on time and were received in perfect shape within the time stated in the listings. I always order from different sellers, as I have heard that when you order many items from a single seller, there is a slight chance that one of the items may not make it into your package. This has never happened to me but I have never ordered more than 3 items form a single seller.

ALL my items have been exactly as described. I also remember to MEASURE MYSELF EXACTLY AS THE LISTING DESCRIBES to ensure a perfect fit.

Shipping has always been on time and packages have arrived in pristine condition.

While I have never spent more than $100 on this site, I have gotten 40 items for at least 80% less than I would have spent on Amazon or another site like Wish.

When I ask a question to a seller, they have always responded quickly. They seem to all ship orders within 24 hours.

Because Aliexpress hosts many sellers, DO YOUR RESEARCH ON THE SELLER AS WELL AS THE ITEM YOU PURCHASE. Some sellers will reach out to buyers for reviews, so always review your purchase experience and item.

OVERALL:

My honest opinion is, if you are willing to wait for an item to arrive it's amazing for deals (it's winter time... you need a hat,,,, are you willing to wait around 2 weeks for delivery?) If you are willing to wait, it's wonderful.

ON BRANDS:

The site DOES offer sellers that sell knockoff and legitimate brands. Some sellers make the cosmetic item, for example, for the benefit company but will sell you the product in a different container, but it's the legit product. Other sellers make knockoff MAC and Channel or whatever brand, and they sell the knockoff at a deeply discounted price. Be careful when ordering knockoff cosmetics as it may cause a bad reaction with your skin. It is fun to have a MAC lipstick for the container but if it's not a nice experience to wear, this can ruin all of the fun. (I have never bought any knockoff cosmetics but they are available there.) it's great to find quality name brand items as well. The companies who make the swimwear for Victoria's Secret post the swimwear online here too. I have gotten several knockoff items and love them and I have found all the accessories, clothing and so on that Francesca's carries (if you live in New England, you likely love Francesca's!) I got one of the $18 scarves for $1.15 and a $16 head wrap for only $1.34! Awesome deals but yes, I had to wait several weeks for delivery.

You will find BOTH HIGH QUALITY & JUNK. RESEARCH YOUR ITEMS!

You will find that the return process means you have to ship back to another country often at your own expense upfront, so be prepared to remember that before making any major purchase.

Pictured: A pair of jeans I bought on Aliexpress. They were $3.04 with free shipping. They are the popular jeggings, butterfly print. They are size-free which means it's a US size small to medium.

I've bought a lot of stuff from AliExpress, around 150 items to be exact. Most of my purchases were for clothing, so this review will be more focused on that. I bought from various sellers, so I can't recommend one over the other. This review is about AliExpress as a whole. I spent between $5 to $35 for each item. I wouldn't use AliExpress for anything over that price, not because I don't trust them, but because there's a lot that can go wrong with shipping across the world.

Out of the 150 orders, I was satisfied with around 85% of what I ordered. Some stuff took longer to receive than others. I recommend using AliExpress super shipping, which usually results in quicker delivery times. You can select the shipping method before adding it to your cart. Even if it costs an extra dollar or three, it's totally worth it. Shipping times to the U.S from China using AliExpress super shipping are about 2 weeks to 1 month, plus you always get tracking numbers from start to finish. Times with Epacket and CAINIAO usually result in 6 weeks to 2 months and beyond, plus tracking sometimes ends when the package leaves China. Obviously, if the item you are purchasing is only a few dollars and you can wait, then using the cheaper shipping method or "free shipping" is the way to go. Just remember going this route may expose you to easy loss.

You will also get a message in your Ali inbox letting the seller know you have placed an order. If you upgrade your shipping, I find it helpful to send a short message/reply that you have paid extra for shipping. I have had issues where sellers were not paying attention to the order and shipped slow despite paying extra. Sending them a short message like "hello Bla Bla store. I have paid extra for Aliexpress super shipping on this item/order, as im super excited to receive it. Thank you for providing wonderful service and have a great day" usually results in a reply like "no problem, we have shipped using upgraded shipping. Thank you for doing business with us".

The 15% of unsatisfied include:

-Item not received
-Item held at customs
-Item received but not as described

Item not received:

I have never had an issue getting a refund when the clock runs out for delivery time (you will get a date item must be received by when you purchase. That date is also recorded in your order details section) or the item went to the wrong address. Using a third-party tracking site like Track17 which will show detailed reports like if/where the package got stopped or if it went to the wrong address. Do not rely on Ali's webpage tracking information.

If you see the item has gone somewhere else, you have 2 options. First, take a screenshot of the delivery address and your order address. Contact the seller sending both photos and explain to them that you did not receive the item. They are generally good and just refund.

If you see the item had stopped moving, again, take a screenshot and notify the seller. They will either place a call on their side or ask you to do the same with your local post. My postal company will not release delivery information to me as I'm not the shipper, so I let the seller know. The package usually starts moving again after a bit. Chances are, it just fell off the shipper's conveyor belt somewhere.

If you have contacted the seller, can't get resolve and the delivery window has closed, file a dispute. In your dispute, write a very detailed report, make sure you include screenshots of everything including delivery information and contact with the seller.

Item held at customs:

I follow the same steps listed above and get the same results. The delivery report will generally show it was held at customs and not released. This is usually because the shipper filled the customs declaration report wrong.

I find items like shoes, pleather, leather, suede, or items that need x-rays or testing of material, will sit in customs on both leaving the seller's country and entering your country, for a long time. Don't be alarmed. If you haven't seen movement for more than 10 business days on either side, then I would contact the seller.

Item received but not as described:

I find it is important to read descriptions very well. It is also a good idea to read reviews. Reviews will be a good heads up that the item may be awful and you should avoid. Also, the order count is listed when you view the item. If you see a high number of orders but no reviews, then I would question things. It's usually a red flag that the seller has upped its own order count, or they have deleted reviews.

Last, when it comes to clothes shopping, refer to the size chart! A lot of Ali's clothes are made for Asian bodies which are generally much more slender than the rest of the world. DO NOT just use the size you generally buy from your local clothing store. Measure yourself with a measuring tape and compare on the size chart provided. I also avoid "1 size fits all".

Asian Size S/M/L/XL/XXL = US Size Child/S/M/L/XL

However, sometimes they do list in US sizes. Again, measure your body and use the chart provided.

Despite doing this, sometimes items still show up too small, too big, or they just don't fit right. Another complaint is the material used. Sometimes it's so thin, you might as well go outside naked because everyone is going to see all your bits through the material anyways.

Last, the picture shown is not what you got. On one item that came this way, I did contact the seller. They did a partial refund. Remember, the seller is generally not the manufacturer. Sometimes even the seller has no idea what in the package either than the code on the side of the bag.

When any of this happens, I will generally let the seller know the issue and then leave a bad or neutral review on the item in an attempt to help the next person but will also say the seller helped out if that was the case. As for the item, well... I usually just donate and accept as a loss. It will cost more to ship it back than I originally paid for it, so not worth it.

Also, items in the $3-$5 range generally fall apart pretty quickly. They're sewn cheaply, and bad material is used. For the $3 through, I'm not upset.

If you have made it this far, I'll give a few more tips.

When writing the seller, keep it short and do not use words that describe past or future. When they get the message, it is received through Google Translate. There are no words describing past or future in Chinese. Phrases like "a week ago" will not translate properly.

If you get a good product and are happy about it, leave a good review.

If you buy clothes, the review is much more helpful to the next person when you list your measurements like 43C/32W/39T and the size you bought. Then say if it fit or not. Just leaving a review like "It was cute, and I like it" doesn't help anyone. You can leave anonymous reviews, but even if you use your name, it is only displayed as CS, or whatever your first and last initial are. So no worries about what you leave and can be completely honest. A picture is also helpful as everyone can see how it fit on you. Removing your face from the picture also ensures anonymity.

I like that PayPal is a payment option, and I always use PayPal to pay them. I don't like the idea of my CC number being stored with multiple people online. Plus PayPal offers payment protection, which is a nice layer of extra.

***AliExpress has no guarantees against porch pirates*** written anywhere I could find on their site. If the item shows delivered to your house and it was lost or stolen, your CC company may be your only recourse to get your money back. I have a lockbox the mailman has access to, and I have never had a package stolen. Because of this, unless the item was held at customs or delivered to the wrong address, I have always received it or received a refund because it was lost in transit and I could prove it.

I hope my review and buyer's guide on AliExpress is helpful to others. Hopefully, it helps you have a good shopping experience and helps you know what to do if it's not.

Cheers.

AliExpress is a company that I would not recommend to anyone. I had a terrible experience with them when I placed five orders on November 15th. The next day, when I went to track my orders, they were missing from the website. I paid for these orders with my credit card, and my bank sent the money. I tried to reach out to customer service, but it was a complete nightmare.

After a week of trying, I finally figured out how to reach a customer service representative online, but only after calling Alibaba's home office. They own AliExpress, and the lady I spoke with lied to me. She said that there was a "real person" to talk to, but it was a robot. I have the full online chat record, and if the person I spoke with is a real person, she is the dumbest person on earth.

I sent dozens of emails and made two phone calls to Alibaba corporate, but it was all in vain. The chat with the "real person" was a complete joke. The idiot I spoke with at Corporate told me to keep typing in my issue, but my issue was not one of the options presented. I finally clicked on one of them, and as you will see, I did get a "real person" online. However, the conversation was a complete waste of time.

I tried to find my order using the first six digits and last four of my credit card plus the amount, but it did not work. I called my bank, and they said it would take four weeks to get my money back into my account. This has happened three times with AliExpress, and it is unacceptable.

I posted messages on the Facebook site and sent an email to customer service with my contact info, but no one has reached out. I only found this site by typing in "AliExpress complaints" online. It is unprofessional that they do not have contact information on their website or an operator to speak with for a situation that the robot cannot answer.

I found an email address for corporate, but the server returned my email as "mail not received." This is a flucking joke of a company, and it is Chinese, of course. My useless bank says it will take four weeks to get my money back. Asia is a $#*!hole.

AliExpress is like the Wild Wild East - no rules, totally dishonest and no one to report to. I would not recommend this place unless you crave stress. Let me tell you a story about two vendors I encountered on this site. I pasted the conversations below so you can see for yourself.

The first vendor, Mendao Chen of Dabeina Fashion, notified me that he did not have what I ordered and wanted to send something else. I messaged him that I only wanted the item and color that I ordered. I filled out a cancellation request saying the reason was item not in stock. He told me to write that it was taking too long. Because I refused to lie for him, he would not refund my money. I kept applying to cancel, but the response from AliExpress was that the merchant would not cancel. There is no one to complain to. The merchants have free reign to be as dishonest as they choose. Finally, the system waits a certain amount of time, and if not shipped, it is cancelled automatically, so they claim. We will see.

The second vendor, NaNa Avril of Your & My Store, lied that I had not paid for a vest I ordered and kept sending me awaiting payment notices. Then she recharged me and sent me two of the item of which I wanted only one. She tried to delete our conversations which reveal her cheating ways, but seeing how she operates, I made a copy before she deleted them. She refuses to return my money even though she cheated me, telling me she will send me a scarf instead. I even told her which vest I would take to replace the stolen money, but she refuses.

These merchants are very dishonest, and there is no one to report them to. I would not recommend AliExpress to anyone. It is an opportunity for sellers to cheat customers. Like these two vendors, they get away with everything as you will see in my communication copy. It is very frustrating to deal with dishonest merchants, and it causes a lot of stress.

I have yet to receive my orders that I ordered 10 days ago. We will see if they arrive. I hope there are some honest merchants on this site, but I have not encountered any yet.

I have had a terrible experience with AliExpress. I have placed more than 15 orders, and none of them have arrived. It seems like AliExpress is playing a game of hide and seek with me. Their customer service is not helpful at all, and they just copy and paste the same message over and over again. They say they will complain to the manager about the seller's behavior, but nothing ever happens. They apologize and promise to send an email within 6 hours, but I have never received a single email from them.

I have listed some of my order numbers that never arrived, such as the broken umbrella with order number ***1512645, and order number ***2312645, which is still in China since May. There are also orders like ***0192645, ***8662645, ***7412645, and ***8642645 that never arrived and are still in China since May. There is even an order with no tracking number at all, which is order number ***4942645.

I have tried to contact their customer service, and it is not easy to get a hold of them. When I finally got in touch with a service consultant named Freya, she was not very helpful either. She just kept telling me to check my card balance and that the refund has already been settled. However, the refund is still showing as processing on my end. I also have an order with order number ***8612645 that is still in dispute after 4 months. Freya told me that the dispute team will handle it, but it seems like nothing is happening.

I also have an order with order number ***4942645 that has no tracking number at all. Freya told me that the shipping information is AliExpress Standard Shipping RB556402255SG, but I have no idea where the parcel is. I asked the seller to extend the confirmation time, but he didn't. By the time I realized that the parcel never arrived, I couldn't file a dispute anymore. Freya said she will apply for a refund, but I have yet to receive any email confirmation.

Overall, my experience with AliExpress has been terrible. I would not recommend buying from them. Their customer service is not helpful, and their shipping and tracking system is unreliable. I hope they can improve their service in the future.

I recently had an experience with AliExpress and wanted to share my thoughts. I placed an order for a 3D printer and scanner combo for a total of $336. However, I soon realized that I had made a mistake and ordered a single extruder printer instead of the triple extruder printer that I wanted. I contacted the seller to see if I could change my order, but they informed me that the printer had already been shipped.

I was worried that the COVID-19 pandemic might interfere with the shipment, but the seller assured me that there would be no issues. However, when the printer arrived, I was disappointed to find that it was not the triple extruder printer that I had ordered. The seller claimed that the picture and title were accurate, but I knew that I had ordered the triple extruder printer.

I contacted the seller again, but they refused to take the printer back or offer a refund. They suggested that I buy the upgrade parts for the triple extruder printer or remove the scanner from my order and receive the upgrade parts instead. However, I was not willing to pay extra for a printer that I did not want and that was not as advertised.

I contacted FedEx to try and stop the shipment, but they informed me that there was no package coming to my address from China. I felt like the seller was trying to cheat me out of my money by sending me an obsolete printer that they could not sell otherwise. I was very disappointed and frustrated with the whole experience.

In the end, I filed a dispute with AliExpress and requested a refund. I hope that my experience will help others to be more careful when ordering from AliExpress and to be aware of misleading ads and dishonest sellers.

I ordered a tshirt and it’s supposed to say I love jenna ortega on it and it came late and says I love jacob elordi on it I do not want this I would like my money back and the right shirt I am not happy with my customer service as i’ve been looking forward to my order and waiting ages for it to arrive I will never be ordering from here again unless I can get the right thing I ordered

Follow the list of measurements as offered on the website, but the product that arrived was very small according to the photos.
By the way, I couldn't follow the procedure for returne and refund, that's why I'm filing this complaint from here.
Oder nunumber: [protected]
Saller: SINOBUDO ONLINE Store
Order ID:
[protected]
Order placed on:
Mar 22, 2024
Payment method:
Credit/Debit card
Buyer:
TSAI SHIEN JONG
55 [protected]
Aclimação;Rua Tenente Azevedo;104, APT. 115A
Sao Paulo, Sao Paulo, Brazil, [protected]

17/05 17:13

Order information
If you want to change your order info, leave a note to the seller. Your requests cannot be guaranteed but the seller will do their best to meet your needs.
Order ID:
***
Quantity:
1
Total:
US $336.00
Name

20/05 20:53

Hello, we had shipped the printer to our shipping company yesterday, and will ship the scanner from USA warehouse, and why do you want to cancel the order?
21/05 00:15

I thought the virus would interfere with fulfillment of the order.
The message I got from Ali seemed to indicate the order might not be completed. I didn't want to wait for a week to find out I would have to find another printer.
21/05 01:17

Hello, the package will arrive to the shipping company tomorrow and then they will handle it and update the tracking number. There will have no interfere from the Virus.
21/05 03:32

Ok, continue with shipment. Do I need to do anything about my request to cancel the order? The message from Ali had me confused.
21/05 04:05

Ok, you don't need to do anything.
21/05 10:48

Thank you
Yesterday 02:47

This does not appear to be the printer I ordered The picture shows a single extruder printer. I ordered a triple. A three extruder printer. I do not want the single extruder printer at all. The ad showed a triple extruder printer. If you sent a single extruder printer I want it returned with a full refund.
Production Information
Combination sale-NEWest HE3D EI3 single autolevel 3D printer diy kit, adding open sourse 3D scanner DIY kit
US $336.00 - 336.00
Do not send me a single extruder printer, take it back. I will refuse the shipment.
Yesterday 02:58

This is Not the printer I ordered. I ordered a triple extruder he3d ei3 triple extruder printer. Recall this shipment if it is not a triple extruder printer. I can buy a single extruder printer anywhere for half the price. Cancel my order and return my money.
Order Number #***
Combination sale-NEWest HE3D EI3 single autolevel 3D printer diy kit, adding open sourse 3D scanner DIY kit
SHIPPED
US $336.00
Stop this order.
Order Number #***
Combination sale-NEWest HE3D EI3 single autolevel 3D printer diy kit, adding open sourse 3D scanner DIY kit
SHIPPED
US $336.00
This is a totally misleading ad. The latest HE3D EI3 printer is not a single extruder printer. The latest HE3D EI3 printer is a triple extruder printer. I do nto want a single extruder printer. The only reason I ordered the HE3D is specifically because it was a triple extruder printer. CANCEL THIS ORDER.
Return Return Return
A little bitty picture I cain't even see on my phone withthe exact same name as a triple extruder printer. When I saw it on my pc I was outraged. Stop this order.

Hello, the picture and the title are all right, it is the single extruder printer.no one mislead you. Now the goods had been shipped, i will confirm with the shipping company whether it can be returned.
If can't, we have no any way also.

This is BS. I want a complete refund. You showed apicture of a triple extruder printer and switched it to a single extruder printer. This is fraud. I will not accept this printer. I want a total refund.
I will refuse this printer It is not what I ordered. Take it back I will report this to Aliexpress. I will contact every 3d user I can find and tell them about your misleading sales tactics and bait and switch routine. I want a refund now.
Do not try to defraud me.
I will cost you and Ali a lot more sales than you will win by cheating me.
I have a good rep on Amazon and I will contact HE3D and let them know how you do business. I will inform people of how you work. This will cost you.
NOTE: The message has not been sent. Please be aware that you are required to comply with local laws & policies.

Hello, i can understand your mood. But no one cheat you.the picture and the product title are all right in our store, only you made wrong order for mistake.
I just confirmed with the shipping company, the shippment can't be returned now.
So i think the best way is you receive this printer, and buy the upgrade parts for triple printer again.
If you refuse the goods when deliver, we can only destory it, because the returning fee will be very very high.
We can sell you the upgrade parts for triple printer at a discount price.
Yesterday 04:15

I want the HE3D EI3 triple extruder printer I ordered. I ain't paying you a dang dime more. Either send me the HE3D EI3 latest model triple extruder printer I ordered or send me a return shipping label and a full refund. I have begun spreading what you did on the inet. You will have to close your website and start a new fraud under a different name. You and Ali will lose a lot of customers if you do not set this straight.
I am putting my account of what you did on every He3D web page I can find. You ain't gonna make much money when I am done with you.
You are all over the web.
I may not get my money back, but I will get my money's worth out of you.
The longer you make me wait the more I post.
Yesterday 04:33

Ten more posts, personal pages and all.
I can do this all day. Return shipping label and a full refund. You've proven you cain't be trusted.
Oh well, adios I'll start again tomorrow.
Yesterday 05:28

If you don't want to solve the problems, you can continue, please go ahead.
Yesterday 14:03

I want to solve the problems but you have proven untrustworthy. I gave you the opportunity to stop the shipment, you refused or failed to do so. I have given you the option to send me the printer you advertised or send me a return shipping label and refund my money. You have only offered to charge me twice for the features you advertised that I have already paid for. Do business honestly or suffer the consequences. I have since seen many many posts and videos challenging the quality of this printer. Refund my money.
Yesterday 21:44

Hello, firstly, i want to stop the shipment for you, but the package had been exported, we can't take back the package from the shipping company already, we have no any way also. Hope you can understand.
2)you had been saying the printer i advertised, no matter which printer we advertise, i think there is nothing with you. You ordered the single printer adding the scanner, the picture and the title are all show that, and you also paid the money for single, not for triple.
3)even if you want to return the printer, you need to pay the return shipping cost and send it back to us, because you made the wrong order.it is not us to give you the shipping label
Yesterday 21:50

The price only for triple printer is $326, you can see on the webiste.and you paid us $336 for the single printer and the scanner, only the scanner worths $139.
So now the best solution is you buy the upgrade parts for triple printer again.or if you don't want to pay money again, we can remove the 3d scanner from your order. That is, we won't ship you the scanner, instead of shipping you the upgrade parts for triple printer.
08:07

That solution forces me to pay $10.00 More for the dam Single extruder printer than you charge for a Triple extruder printer, and, AND you want me to pony up extra to convert a Single extruder printer that's been laying around in your warehouse, unsold for the last five years. You honestly want me to believe that adding triple extruder parts to a what five, seven? Year old single extruder printer with a five, seven year old motherboard and processor will some how convert it into the equvalent for a triple extruder printer that hit the market only a year ago. ASSuming the parts you send are even compatible with the five year old Single extruder rinter you have tried to push on me.
08:13

What kind of rube do you take me for? You post a misleading and phony ad for an obsolete printer you cain't give away, a printer so old that if I return it untouched and unopened, you won't even try to sell it, you'll just destroy it because you know it is worthless to begin with. You won't sell an honest product, so you want to Rube Goldberg your way out of this mess. NO I want my money back so I can buy a real printer from a reputable company.
08:43

I just called FEDEX abd they checked for all packages coming to my address from China. Fedex said there is NO package coming to my address from reprap.cn or Aliexpress, at all. Fedex says you haven't sent them a package addressed to me. Fedex says you haven't even printed the label. Fedex says I have no, nada, zip zilch, bupkiss packages coming ot MY address form anywhere in China. You misrepresented the product you are selling as the NEWEST, your caps in your ad, HE3D EI3 printer. You lied about shipment of that package. You lied about being able to stop shipment of that printer. You took my money under false pretenses and you will tell any lie to keep my money.

To Aliexpress customer service.The goods received are not what I agreed upon

The goods received are not what I agreed upon

Refund

I want to cancel order

Teh printer as listed on my account is Not the printer that was advertised. reprap.cn is trying to push off an obsolete Single extruder 3d printer as the NEWEST, caps form their ad HE3d EI3 printer when I know there is a newer triple extruder HE3D EI3 printer being sold.

08:55
This is not the printer I ordered, this is not the printer I wanted. This printer wa falsely advertised as the NEWEST HE3D EI3 3d printer and it is Not. Further, reprap.cn claims the printer they are trying to foist on me has shipped, Reprap.cn claims they cain't stop the shipment. I contacted Fedex to try and stop this shipment form my end. Fedex told me that there is no shipment coming to my address from China, at all. NO package from Aliexpress, no package from reprap.cn, period. Cain't stop the shipment

09:01
Fedex says that reprap.cn ain't even created the dang shipping label. Reprap.cn is telling me any lie thy can to keep my money. I want my money back I do not want this five year old printer they have posted as the NEWEST HE3D EI3 3d printer. There ad is so misleading, I was so certain I had bought a triple extruder HE3D EI3 printer, I was so certain I was having riple extruder HE3D EI3 printer delivered that I went on Amazon and bought three different kinds of filament just to try it out. I have three kinds of filament in my garage waiting for my triple extruder HE3D EI3 printer that reprap.cn has cheated me out of.

Dispute

09:12
I did not order this printer. The printer advertised was the NEWEST HE3D EI3 3d printer which I happen to know from my research is a triple extruder printer, not some five year old obsolete Single extruder HE3D EI3 3d printer. reprap.cn told me the printer has shipped. Reprap.cn told me they cain't stop the shipment. Fedex just told me I have NO shipment coming to my address from China. Fedex just told me I have NO shipment coming to my address from reprap.cn, period. Fedex just told me that reprap.cn hasn't even created the shipping label for this order. Reprap.cn has told me every lie they can to steal my money. I do NOT want this cheap, obsolete 3d printer. I want a refund. I want my money back.

Dispute

10:05
Fedex confirmed that I have No shipment to my address in their system coming from China, not from Aliexpress, not from reprap.cn, period. I believe reprap.cn Knows the people who ordered this five year old obsolete printer are starting (to) take a closer look at exactly what they ordered and realized it ain't the NEWEST triple extruder HE3D EI3 3d printer. reprap.cn started getting cancellations, and they put up a phoney report of orders shipped on Aliexpress to stall customers bailing on this piece of crap obsolete 3d printer and giving out a boatload of refunds. They got a whole net full of fish whose money reprap. Can don't want getting away.

I purchased a birthday present on Aliexpress approximately on the 19th of February 2024. When my friend received her gift and described it to me, it was not what I ordered and the product description was misleading. In mid March, I contacted customer support and the seller at Aliexpress and have been met with continuous resistance, even though the seller offers refunds. Aliexpress customer service is extremely poor and they offer no support, only challenges that I can't meet eg my friend does not have the original packaging that the item arrived in so I can upload a screen shot of the packaging. I have uploaded a screen shot of the item purchased but this information is insufficient according to Aliexpress customer service. This dispute is ongoing with no contact effort made by Aliexpress and I may have to resort to PayPal to end this dispute with a full refund.

I orfered on the 1st of March but 3 days later it still hadnt shipped, i contacted seller who informed me that my order was lost before it was shipped, i contacted aliexpress who told me not to worry and to patiently wait until the 13th because its got to the 13th to ship or it will automatically be closed, its now the 18th and they still havent closed it or refunded me and customer services dont help at all

I purchased a flower wall from a seller on Aliexpress on 28 October 2023. The wall I received was nothing like the image shown and I have been disputing it through the seller and Aliexpress ever since. It's now 6 March 2024 and this is still continuing with no resolution. Continual attempted conversations with the seller asking for a resolution, they simply respond 'the order is being checked'

I have contacted Aliexpress through the chat and spoken with an online agent at least once a month. They have all promised to resolve and escalate the dispute. But still nothing has been done. I am appalled, frustrated and angry. You can clearly see from the image shown on the listing, which I expected to receive, and the images of the wall I received that it's poor quality and nothing like the image in the listing.

Order number : [protected]

I had returned the item and spend my money to return it. And it’s now been sent back to me. The seller and the AliExpress customer service both ain’t helping me to get my refund. Hence I’m making a complaint I want my money back £81.10. I’m very disappointed I have contacted the customer agents every month since august 2023 and no one helped me they keep closing my query.

My email is [protected]@gmail.com

Selrida Berne

I bought some clothing items from Ali express. I waited 2 weeks and I got an email saying my things had been delivered, however there was no card left in my mail box and no items.

I wrote to Ali express stating the same however they emailed me stating that as I had no proof they would close the matter!

I don’t u der stand how I would have evidence of something not arriving it’ll it didn’t arrive! I mean, would they want me to send them a picture of nothing labelling it my proof?

I purchased some size 3 extra large fluid prevention socks from the Aries Store through Ali Express. I received a pair of small socks that don.t even fit over my feet Aries store had a chart to show which size sock to buy which I used.

I placed a claim because this product is definably not what I ordered' and are total useless to me; I included pictures of my leg size and a screen shot of Aries Sores size chart .How ever Ali express has rejected my claim saying there is not enough information for a refund. I am not impressed at being coned and expect a fully refund . . They can have the socks back at their expanse .This company is just cheating buyers.

Hello, I made a purchase from you and I canceled it and I reordered the same thing. However in the second time the app showed a message that the payment cannot be made but that amount has been deducted from my account. The issue is there with the second payment. Please find the below reference numbers that I found from my bank (S8563766,S8566604). Please pay your attention to this and help me to fix this by returning the money that is deducted from my account twice.

Thank you,

Best regards.

Read first

order number : [protected]

I have returned the product even without opening the parcel and seller has received it https://mygls.gls-portugal.pt/e/904236125/28806/en

But, I did not get the refund and the dispute closed. I have lost 30 euros & the keyboard also. So, I do not want to do any transaction more with aliexpress. There is no direct way to communicate with aliexpress human support.

this company should not be allowed to sell there products they do not protect there customers they do everything to scam there customers , i have been mislead and sold a product that does not match the number they said would fit , but in reality the number did not match there board, it was different then mine, , so seller once i told him he was not interested in helping me kept saying send product back, so i did now seller will not answer my repeated texts messages, so this company cheated me, i paid for a product the was no use to me and i even paid 30. dollars to send the product back to them, and they still tell me nothing they can do, what a bad company this is , worst i have even seen !

Please see attached photos for tracking number of the returned item & ali express refusing to refund me.

I bought a motor it was faulty & caused a fire burning out all the wiring in the device which cost me £30 to repair.

I was told to return item when they should have said Bin It! Photo of royal mail postal receipt shows the tracking number of my return.

Photo of Tracking shows they received it & signed for it

2 Photos show they refused to refund me

After they said return item & i proved to them they received it.

I have got items week ago and have rapidly reported on the products as it is my right to do so. I explained the amount that I received, in description it’s written 216 pieces but me I received 9 packs inside one pack there’s 8 cards so in total it is 72 cards not 216 cards as described. Help me out with these issues as it is my first order, I don’t want to have bad taste and beginning in your platform.

The seller asked me to cancel the dispute in order to re-send them to me and also to pay 1$ extra. As sellers require money before delivering products, me I require my items after paying the fees included the shipping and customs fee.

I am the most person loosing. It's seller or store that sold the items mistakes. i paid once and I didn't get my products once.