Amazon France
Reviews and Complaints

Constant delivery problems with no help at all from so-called "Customer Service."

1. Hardly any 'guaranteed' delivery dates being met.

2. Items lost in transit with no updates on site.

3. Appalling responses from customer service.

4. No access to anyone that can do something to help.

5. Overall Amazon France is damaging Amazon's Brand - badly.

6. Evident that staff simply do not care.

7. No responses to email.

8. Huge delays before any refund is forthcoming.

9. In a word useless.

10. Currently have about $300 dollars of paid for goods. In the wind.

I done went and order me a chainsaw on amazon.fr for a good deal at 45 bucks, but then them folks went and canceled my order cause they said it was a pricing boo-boo. Ain't that just the pits? And to top it off, they didn't even offer me no good gesture for the inconvenience. The real kicker is the next day, they go and jack up the price of that same chainsaw to a whopping 130! Now, all the other stores sell it for 80! It's like they tryna prove a point or something. Ain't got no time for that kind of shady business.

Amazon France is not a good place to shop. They charge too much money and they are not honest. I have had problems with them for the past two years. They charged me over and over again for a subscription that I did not want. They stole my money! It was over 167 euros! When I complained, they said that they could only give me back some of my money because the other charges were too old. I cannot believe this! It is not fair! The guy on the phone was not nice. He argued with me and made me feel bad. He asked if I wanted him to pay me back himself because his bosses did not want to. What a joke! I am so mad!

I recently had a terrible experience with Amazon France (amazon.fr) and I must say, it was a complete scam. It's shocking that Amazon, a reputable company, would affiliate its name with such a bunch of frauds. I had ordered 20 packs of Les Malices- Madeleines pur beurre, 10 paquets de 10, 2,5 kg from their website and paid for it. However, I only received 12 packs instead of 20, which was a huge disappointment.

Unfortunately, when I tried reaching out to their customer service, I couldn't find any contact number. It's quite disappointing to see that there is absolutely no customer support whatsoever. It seems like they are only interested in misleading people and taking their hard-earned money. Moreover, I couldn't find any consumer protection measures in place. It seems like there's some sort of EU "legal" corruption going on here, which is extremely concerning.

In conclusion, I would strongly advise anyone who values their time and money to steer clear of Amazon France (amazon.fr). They clearly have no regard for customer satisfaction and are more interested in scamming people. It was a complete waste of my money and I wouldn't recommend using their website to anyone.

I have been using Amazon France (amazon.fr) for a while now, both as a customer and a seller. However, there have been a few negative experiences that I would like to share with my fellow shoppers. As a seller, I have faced the issue of customers ordering goods and then claiming a refund while keeping the products. Such behavior is unacceptable and can put a lot of financial strain on the seller. Amazon France doesn't always seem to protect the interests of its sellers in such cases, leading to losses.

At times, the platform's customer service can also be frustrating. I have contacted them with queries about orders and delivery, but their responses have been vague and not helpful. This has caused delays and also resulted in lost customers.

Despite these issues, Amazon France is still a popular choice for many shoppers due to the huge range of products available and the convenience of fast delivery. Some of the prices can be on the high side, but they do offer competitive deals and discounts from time to time.

As someone who uses both Amazon France and other platforms, I can say that the cost of selling on Amazon is relatively high compared to other marketplaces. This, coupled with their lack of protection for sellers, can make it less viable for businesses to sell on Amazon.

In conclusion, while Amazon France may have its flaws, it's still a great option for those who want to shop online and have access to a vast selection of products. As a seller, I would caution against using Amazon as the main platform due to the risks involved. Nonetheless, Amazon should ensure equal protection for both buyers and sellers and provide prompt and helpful customer service.

So, each time I tell Amazon.fr that I wanna buy something, they send me an email that tells me they gotta know about it, and they give me some kind of reference number. But let me tell you, each time I go check on my order, it says I didn't order nothing during the last six months! And this is not the first rodeo! I've had this issue more than once! Ain't that just wild? I also got an email one time that said my stuff has been shipped and will arrive on some Wednesday, but then, whoop! It just vanished from my orders! I mean, c'mon! What gives?

Another thing, every time I try to log into my Amazon.fr account, it takes me straight to this password reset page, and it's like they don't trust me or something, even though I remember it like the back of my hand!

I'm telling you, if you want fewer headaches, you gotta stick with Amazon.co.uk. They know how to treat a customer right, unlike the bunch of crazies over at Amazon.fr. Save yourself some trouble!

So, I went ahead and purchased some stuff on Amazon Business France. I was very excited for my package, which was supposed to arrive on the 22nd of February. However, the package was not sent on the date as promised. I contacted the customer service team to inquire about the status of my order, and they told me that there appeared to be an issue with my card. They suggested that I contact my bank for further clarification.

I did as they suggested and spoke with someone at my bank, who assured me that there was no issue with my card. The customer service team at Amazon France insisted that there was some sort of issue at their end, and they claimed to be verifying my account. I waited for some news, but nothing ever came. The order is still displaying the 22nd of February delivery date. I tried contacting them multiple times, but I am no longer receiving any response. The experience has been a nightmare, and it reminded me of a Kafka book!

I would recommend buying from Amazon.co.uk or Amazon.com instead of Amazon France. I have never had any issues with them, and I would prefer to avoid any more stress related to my online shopping experience.

So we decided to give Amazon France a chance and ordered a vacuum cleaner, specifically the Dyson big ball animal 2. However, when the package arrived, we found out that instead of our vacuum cleaner, we received a box full of LOL surprise sparkle dolls. It was quite a disappointment and a frustrating experience, to say the least.

We quickly contacted Amazon customer service and informed them about the mistake. They promised to refund our money once we returned the dolls, which we did immediately. However, it's been three weeks now and we still haven't received our refund of 599 euros. We've been constantly reminding them about the issue, but they keep on saying that the return center hasn't processed our return yet. It's quite baffling how such a big company can take so long to process a refund, especially when it's their own mistake that caused it.

As a regular customer of Amazon, we expected much better service than what we received this time. It's not about the money, but it's the lack of urgency and accountability that's bothering us. Although the customer service representatives we've talked to have been helpful and empathetic, they still haven't been able to solve the issue at hand.

In conclusion, we are extremely frustrated with Amazon France's treatment of our case. We understand that mistakes happen, but we expect a quick resolution when it's the company's own mistake causing inconvenience to their customers. We hope Amazon France can take a more proactive approach in resolving this issue and improve their customer service in the future.

My recent experience with Amazon.fr was terrible. Their customer service is the worst that I have ever dealt with. Unfortunately, my recent bad experience occurred two weeks ago. Most of the items that I had ordered got lost and even though they were marked as delivered on the Amazon website, I had not received them yet. I sent messages to Amazon and their suppliers alerting them to the delivery address and requesting that they call the number on the address before or at delivery. Unfortunately, no one bothered to do that. Ultimately, my items were left on the floor at the address, which is problematic. Only a few of them were found later, as the rest vanished. It was obvious that other people had taken them.

However, when I requested a refund from Amazon, they didn't place the blame on themselves but on me, and this was unacceptable. They claimed that I wasn't eligible for a refund, and this was outrageous. Furthermore, all of my comments on the relevant products were removed by Amazon, and this felt like a dictatorship and monopoly. Ultimately, I was forced to contact a lawyer because customer rights must be protected. It was a robbery!

To conclude, Amazon.fr's customer service and their methods of industry control leave a lot to be desired. If you are thinking of shopping with them, you should think twice.

Lemme tell ya, I ain't too happy about my experience with Amazon.fr. I placed an order, ya know, and they went ahead and took the money from my bank three whole weeks before they were even supposed to ship it out! Can ya believe it?
But the real kicker is, they sent me an email after the delivery date had passed sayin' I could cancel the darn thing if I wanted. So I reached out to customer service and they told me there was a good chance I wouldn't get my order for another six weeks. Six weeks! But they said it was probably best to just go ahead and cancel it.
I asked the gal on the chat why they even took my order in the first place and then she just disappeared on me! Can ya believe that? I started the chat back up and the next lady told me she didn't think the order would ever be shipped. And all she could offer me was a measly five euro coupon and even said her manager yelled at her for it! And then she disappeared too!
Listen, I gotta tell ya, Amazon.fr's service is pretty dang abominable. They don't seem to care much 'bout their customers and they don't keep their word. Y'all might wanna steer clear of 'em.

I recently had a very unpleasant experience with Amazon France (amazon.fr). Let me tell you all about it. I pre-ordered the Hogwarts Legacy Collectors edition back in December 2022 and paid a whopping 311 Euros for it. The item was released on February 7 and was processed through customs the next day. However, I was then contacted by DHL and informed that there was a problem with my customs clearance documents and I needed to sort it out with the Internal Revenues Office. This took quite some time.

After some thought, I decided I would rather just send it back and maybe order it again next time. So, on February 20, I contacted DHL and asked them to stop the package and return it to the sender. They agreed, initiated a new Waybill number, and sent it back on February 21. I never even saw the package in person.

I immediately contacted Amazon FR to let them know what had happened. However, they informed me that due to the cost of the item, it had to be returned to the sender first before I could receive my refund. Two weeks went by and I contacted them again on March 5 to inquire on the progress. That's when they lied to me, telling me that the package hadn't been received yet. Frustrated, I contacted DHL again and they informed me that the package had actually been delivered to the sender on March 1, and they even provided me with the waybill number to track it.

I reached out to Amazon FR once again and explained the situation all over again. This time, they told me that the package had been received but not yet processed, and that it may take up to 10 days. I had no choice but to wait. Every time I contacted them, I was given different information and excuses, and it was starting to feel like they were just stringing me along.

Finally, on March 11, I contacted them again and provided all the evidence. After checking, they informed me that the previous agent had given me false information and it actually takes 30 days to process. At this point, I was completely fed up. Why did they keep giving me false information?

I strongly advise against using Amazon France's services. Their customer service is simply not up to par and they lack professionalism. It is not worth the headache and frustration that I had to go through.

I purchased a birthday gift card for 100euros on Amazon France on April 3rd 2024 to arrive on April 9th 2024. IT DID NOT ARRIVE

HOWEVER YOU HAVE TAKEN THE MONEY FROM MY ACCOUNT ending 4020 Barclays

The order number is: [protected]

The Address it was sent to is:

Etienne Cordero

192 Route de Pegomas

Villa 13

Grasse France 06130

I ordered a iphone11 reconditioned before Christmas 2023 when we received it and set up it was clear that the phone was not working properly and it got worse so in mid February we followed the instructions and returned the phone for repair since then we have not received any thing back from Amazon fr we need to set up a contact with Amazon so we can get the phone back or be refunded

I have been buying from American and German Amazon for years with excellent customer service. I recently ordered from French Amazon and encountered appalling service. I ordered 3 bras with incorrect information and wanted to return them. I sent the packages according to the rules to the address provided on their website and the three packages came back to me (there are pictures of the packages that show the address they were sent to, a sticker refusing to accept by this address and an invoice for another 25 euros for the delivery to this address). In their service they disclaim responsibility and are ready to return the money. It's not my fault that the address they send to doesn't receive the packages. When she asks for an answer in English, they write in French. Just complete disrespect. What to do?

I bought an ebook months ago but it never reached me on my kindle paper white - details:-
Récapitulatif de votre commande
Commande #D01-[protected]
Passée le Mardi, juin 20, 2023
The Road to Wigan Pier: George Orwell's Famous Classic Work (English Edition)
Édition Kindle
Vendu par Amazon Media EU S.à r.l..
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What can I do?

1. Amazon claim an order was delivered to me however their own tracking system shows clearly it was returned to them. Screenshot of tracking is attached

2. A different item was returned by me however Amazon keep giving apologies for not giving me a refund. Screenshot of latest 'excuse' email is attached

I'm a Business Prime customer, despite this there is now no way to contact anyone through their website or app, they have also removed the 'english speaking' help option (which was excellent)

So, I went to Amazon France and it's super cool. The selection is huge and I had no problem finding what I needed. The prices are also pretty good. I mean, there are definitely some items that are a little pricey, but that's to be expected. Shipping was also really fast and I got my stuff in no time.

The only thing I didn't love was the layout of the site. It was a bit confusing at first and I had trouble finding some of the categories I was looking for. But once I figured it out, it was fine.

Overall, I would definitely recommend Amazon France to anyone looking for a wide selection of products at reasonable prices. It's easy to use, the shipping is fast, and there are a ton of items to choose from. So if you're in the market for something, definitely check it out!

I have to say that I had a really difficult time trying to get in touch with Amazon France. It was like trying to talk to a brick wall! I must have tried at least a few times to fix an issue with my order, but for some reason they just didn't respond for weeks on end. It was so frustrating because I just wanted to get my hands on my stuff!

Eventually, after what seemed like forever, I managed to get in touch with someone who could finally help me out. But honestly, the experience was just so aggravating that I wouldn't want to go through it again.

Don't get me wrong, I'm a big fan of Amazon and their products, but I really wish that their customer service was a little more responsive and reliable. If you're looking to buy something from Amazon France, just be prepared to wait a while if you need any help or support.

I recently made a purchase on amazon.fr, but was extremely disappointed when my goods did not arrive. Despite my numerous attempts to contact them, over 25 times through chat and several emails, nothing has been resolved. It has now been over a month since they promised to refund my funds on December 9th, 2020, but I have yet to receive any compensation.

Their customer service is very bad, as they have continuously responded with the same answer: "we are working on it." However, this has been going on for far too long and I have no idea when this issue will be resolved.

Overall, my experience with amazon.fr has been terrible and I would not recommend anyone to use their services.

I've had a bit of an issue with Amazon France recently. It seems that they had a bit of a billing error that resulted in my account being locked. Now, I've been with Amazon for years and I've ordered a ton of stuff from them, so this was really frustrating. But what really got my goat was that the problems only started happening when I started looking at cheap graphics cards for sale. It seems like the French think they're better than everyone else, and they just can't handle a little competition. It's a real shame, because I've always been a big fan of Amazon and their products, but this experience has definitely put a damper on things.

Overall, though, I have to say that I'm still pretty happy with Amazon France. Despite the billing issue and the attitude of some of the people there, they still have a great selection of products and their prices are really competitive. Plus, their customer service team was able to help me work through the issue and get my account unlocked, which was a big relief. So while I may have some beef with the French folks at Amazon, I'm still going to keep shopping there for all my online needs.

It's been an absolute nightmare and I cannot even begin to describe the frustration I am feeling. I have tried every avenue and contacted them through every platform possible, but still no response. It feels like they simply don't care about their customers and their satisfaction.

I have used Amazon for years and have never had a problem before, but this experience has made me think twice about using them again. It's absolutely ridiculous that it's taking this long to resolve a basic issue like unlocking an account, and the lack of communication is unacceptable. I am now stuck without access to my account and can't even access my orders or track my packages.

To make matters worse, the website is also very confusing and difficult to navigate. It's not user-friendly at all, and it's hard to find what you're looking for. There are also issues with the search function, which doesn't always provide accurate results.

Overall, I would not recommend Amazon France to anyone. It's extremely disappointing to see such a big company providing such terrible service. Don't waste your time and money on this site - there are much better options out there.