Amazon France
Reviews and Complaints

Constant delivery problems with no help at all from so-called "Customer Service."

1. Hardly any 'guaranteed' delivery dates being met.

2. Items lost in transit with no updates on site.

3. Appalling responses from customer service.

4. No access to anyone that can do something to help.

5. Overall Amazon France is damaging Amazon's Brand - badly.

6. Evident that staff simply do not care.

7. No responses to email.

8. Huge delays before any refund is forthcoming.

9. In a word useless.

10. Currently have about $300 dollars of paid for goods. In the wind.

Détails de l'affaire :
Je suis profondément déçu par le service d’Amazon France concernant une commande passée le 25 novembre 2024. Le produit, un écran BenQ Zowie XL2546X, était annoncé "en stock" avec livraison rapide Prime, mais depuis, c'est une suite de manquements et de fausses promesses.

Voici un résumé des faits :
Commande initiale : Le produit était indiqué comme disponible et en stock. Aucune date de livraison fournie après l'achat.
Multiples contacts inutiles avec le service client :
On m’a promis un traitement rapide (sous 3 jours), puis un ticket créé, mais il s’avère que ce ticket n’a jamais existé.
Des excuses ridicules comme "pas de transporteur disponible" ont été avancées.
Des informations contradictoires ont été fournies : un jour, on me dit que la livraison est imminente ; le lendemain, qu'elle n'est pas possible à cause d’un "changement de prix".
Promesse de geste commercial non tenue : Une compensation a été proposée mais jamais honorée. Quand j'ai demandé des explications, Amazon a fait marche arrière.
Dernière mise à jour absurde : Après des heures passées à appeler le service client, on m’a finalement annoncé que la livraison est repoussée au 7 janvier 2025, soit près de deux mois après la commande.
Ce que cela m'a coûté :
Temps perdu : Des heures passées à contacter le service client inefficace.
Stress : Une commande cruciale pour un anniversaire gâchée.
Doute sérieux sur la fiabilité d’Amazon Prime : Je paye pour un service censé garantir rapidité et qualité, mais je n’ai reçu ni l’un ni l’autre.
Ce que je demande :
Une expédition immédiate du produit avec priorité absolue.
Un geste commercial significatif pour les désagréments subis.
Une explication claire et honnête sur cette situation inacceptable.
Mon action :
En raison de l'absence de résolution, j'ai décidé de porter plainte auprès des associations de consommateurs et de signaler cette affaire à la DGCCRF. Ce message est aussi destiné à alerter les autres clients d'Amazon sur ce genre de pratiques.

Mon conseil :
Si vous envisagez de commander sur Amazon, réfléchissez bien. Prime n’est pas synonyme de fiabilité, et leur service client est loin de répondre aux standards promis.

I purchased a birthday gift card for 100euros on Amazon France on April 3rd 2024 to arrive on April 9th 2024. IT DID NOT ARRIVE

HOWEVER YOU HAVE TAKEN THE MONEY FROM MY ACCOUNT ending 4020 Barclays

The order number is: [protected]

The Address it was sent to is:

Etienne Cordero

192 Route de Pegomas

Villa 13

Grasse France 06130

Dear Amazon Customer Service,

I am writing to express my deep dissatisfaction with the 30-day refund policy enforced by Amazon France, particularly in relation to my recent order, number 404-2853924-2829959. The handling of this situation has left me feeling disregarded and unfairly treated as a loyal customer.

In February, I placed an order which, was divided into two separate packages. While one package reached me without issue, the other was dispatched to the post office. Upon inquiry with the post office using the provided tracking number FR2375901390, I was informed that the package had been returned and successfully received by Amazon.

My frustration arises from the fact that Amazon is now citing the 30-day refund policy as grounds for denying me reimbursement. However, it seems grossly unjust that Amazon could receive the returned package beyond this timeframe. If Amazon has instituted a strict 30-day limit for customers to claim refunds on undelivered items, it logically follows that they should not accept returns beyond this period either. It appears contradictory and unfair for Amazon to impose such a policy while also benefiting from returns received after the allotted timeframe.

I urge Amazon to reconsider its 30-day refund policy, particularly in cases where the return is confirmed to have been received by the company. It is imperative that Amazon ensures fairness and transparency in its dealings with customers. Furthermore, I implore Amazon to conduct a thorough review of its inventory to verify the return status of items, preventing any potential revenue gain from unrefunded returns at the expense of customer satisfaction, including my order.

As a longstanding customer, I believe in the integrity and customer-centric values of Amazon. However, the handling of this matter has shaken my confidence in the company's commitment to fairness and customer service. I trust that Amazon will take swift and appropriate action to rectify this situation and restore my faith in its services.

I eagerly await your prompt response and resolution to this matter.

Sincerely,

I ordered a iphone11 reconditioned before Christmas 2023 when we received it and set up it was clear that the phone was not working properly and it got worse so in mid February we followed the instructions and returned the phone for repair since then we have not received any thing back from Amazon fr we need to set up a contact with Amazon so we can get the phone back or be refunded

I have been buying from American and German Amazon for years with excellent customer service. I recently ordered from French Amazon and encountered appalling service. I ordered 3 bras with incorrect information and wanted to return them. I sent the packages according to the rules to the address provided on their website and the three packages came back to me (there are pictures of the packages that show the address they were sent to, a sticker refusing to accept by this address and an invoice for another 25 euros for the delivery to this address). In their service they disclaim responsibility and are ready to return the money. It's not my fault that the address they send to doesn't receive the packages. When she asks for an answer in English, they write in French. Just complete disrespect. What to do?

I bought an ebook months ago but it never reached me on my kindle paper white - details:-
Récapitulatif de votre commande
Commande #D01-[protected]
Passée le Mardi, juin 20, 2023
The Road to Wigan Pier: George Orwell's Famous Classic Work (English Edition)
Édition Kindle
Vendu par Amazon Media EU S.à r.l..
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What can I do?

I bought an item from Amazon.fr on 5th Sept 2023 for €451.62. The item was not delivered, which Amazon know. After 4 days (13th Sept) I contacted them through their webchat and was offered a refund. They said I could have my payment card refunded or put the refund in my Amazon gift account. Due to the large sum I chose my payment card to be refunded. They did not do that and just put it in my gift account. I raised this again on the chat and after 5 hours I was told it was their error and my money would be refunded to my payment card. Amazon removed the refund from my gift account but have not paid the money back to me. I have asked and asked, I have contacted them through Facebook 12 days ago, but all they do is apologise, tell me it is being investigated and I hear nothing back from them and still no refund. I have enclosed the full transcript, I am sorry it is so long but I was on the Amazon chat for 5 hours. I have spoken to (Latest count) 13 different Amazon agents, and none have arranged the refund.

1. Amazon claim an order was delivered to me however their own tracking system shows clearly it was returned to them. Screenshot of tracking is attached

2. A different item was returned by me however Amazon keep giving apologies for not giving me a refund. Screenshot of latest 'excuse' email is attached

I'm a Business Prime customer, despite this there is now no way to contact anyone through their website or app, they have also removed the 'english speaking' help option (which was excellent)

So, I went to Amazon France and it's super cool. The selection is huge and I had no problem finding what I needed. The prices are also pretty good. I mean, there are definitely some items that are a little pricey, but that's to be expected. Shipping was also really fast and I got my stuff in no time.

The only thing I didn't love was the layout of the site. It was a bit confusing at first and I had trouble finding some of the categories I was looking for. But once I figured it out, it was fine.

Overall, I would definitely recommend Amazon France to anyone looking for a wide selection of products at reasonable prices. It's easy to use, the shipping is fast, and there are a ton of items to choose from. So if you're in the market for something, definitely check it out!

I have to say that I had a really difficult time trying to get in touch with Amazon France. It was like trying to talk to a brick wall! I must have tried at least a few times to fix an issue with my order, but for some reason they just didn't respond for weeks on end. It was so frustrating because I just wanted to get my hands on my stuff!

Eventually, after what seemed like forever, I managed to get in touch with someone who could finally help me out. But honestly, the experience was just so aggravating that I wouldn't want to go through it again.

Don't get me wrong, I'm a big fan of Amazon and their products, but I really wish that their customer service was a little more responsive and reliable. If you're looking to buy something from Amazon France, just be prepared to wait a while if you need any help or support.

I recently made a purchase on amazon.fr, but was extremely disappointed when my goods did not arrive. Despite my numerous attempts to contact them, over 25 times through chat and several emails, nothing has been resolved. It has now been over a month since they promised to refund my funds on December 9th, 2020, but I have yet to receive any compensation.

Their customer service is very bad, as they have continuously responded with the same answer: "we are working on it." However, this has been going on for far too long and I have no idea when this issue will be resolved.

Overall, my experience with amazon.fr has been terrible and I would not recommend anyone to use their services.

I've had a bit of an issue with Amazon France recently. It seems that they had a bit of a billing error that resulted in my account being locked. Now, I've been with Amazon for years and I've ordered a ton of stuff from them, so this was really frustrating. But what really got my goat was that the problems only started happening when I started looking at cheap graphics cards for sale. It seems like the French think they're better than everyone else, and they just can't handle a little competition. It's a real shame, because I've always been a big fan of Amazon and their products, but this experience has definitely put a damper on things.

Overall, though, I have to say that I'm still pretty happy with Amazon France. Despite the billing issue and the attitude of some of the people there, they still have a great selection of products and their prices are really competitive. Plus, their customer service team was able to help me work through the issue and get my account unlocked, which was a big relief. So while I may have some beef with the French folks at Amazon, I'm still going to keep shopping there for all my online needs.

It's been an absolute nightmare and I cannot even begin to describe the frustration I am feeling. I have tried every avenue and contacted them through every platform possible, but still no response. It feels like they simply don't care about their customers and their satisfaction.

I have used Amazon for years and have never had a problem before, but this experience has made me think twice about using them again. It's absolutely ridiculous that it's taking this long to resolve a basic issue like unlocking an account, and the lack of communication is unacceptable. I am now stuck without access to my account and can't even access my orders or track my packages.

To make matters worse, the website is also very confusing and difficult to navigate. It's not user-friendly at all, and it's hard to find what you're looking for. There are also issues with the search function, which doesn't always provide accurate results.

Overall, I would not recommend Amazon France to anyone. It's extremely disappointing to see such a big company providing such terrible service. Don't waste your time and money on this site - there are much better options out there.