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AliExpress Customer Service Phone, Email, Contacts

AliExpress
Customer Service: Phone, Email, Contacts

www.aliexpress.com

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  1. AliExpress Contacts

  2. AliExpress phone numbers
    +86 571 8812 6600
    +86 571 8812 6600
    Click up if you have successfully reached AliExpress by calling +86 571 8812 6600 phone number 88 88 users reported that they have successfully reached AliExpress by calling +86 571 8812 6600 phone number Click down if you have unsuccessfully reached AliExpress by calling +86 571 8812 6600 phone number 80 80 users reported that they have UNsuccessfully reached AliExpress by calling +86 571 8812 6600 phone number
    5%
    Confidence score
    China
    +1 (408) 748-1200
    +1 (408) 748-1200
    Click up if you have successfully reached AliExpress by calling +1 (408) 748-1200 phone number 0 0 users reported that they have successfully reached AliExpress by calling +1 (408) 748-1200 phone number Click down if you have unsuccessfully reached AliExpress by calling +1 (408) 748-1200 phone number 1 1 users reported that they have UNsuccessfully reached AliExpress by calling +1 (408) 748-1200 phone number
    USA
  3. AliExpress emails
  4. AliExpress address
    № 699 Wangshang Road, Binjiang District, Hangzhou, 310052, China
  5. AliExpress social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 11, 2024

How to contact AliExpress customer service?

What are the phone numbers for AliExpress?

The phone numbers for AliExpress are:

What are the Email addresses for AliExpress?

The Email addresses for AliExpress are:

  • Support:
  • Support:
What are the social media links for AliExpress?
What is the address of AliExpress?

The address of AliExpress's is № 699 Wangshang Road, Binjiang District, Hangzhou, 310052, China.

What is AliExpress's website?

AliExpress's website is www.aliexpress.com

AliExpress information: contacts, address, founders, CEO, services, and products

AliExpress is a multinational company.
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How to write a complaint about AliExpress?

To write a complaint about AliExpress and get an answer from the officials of AliExpress, Complaintsboard.com's objective complaint writing and answer providing system can be used. Product shipment, payment, communication, billing, and any kind of service-related complaint about AliExpress can be filed via the specific AliExpress complaint section.

Frequently asked questions (FAQ) about AliExpress customer service
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What is AliExpress?

AliExpress is an online marketplace based in China.

How to contact AliExpress?

You can contact AliExpress at +1 408 748 1200.

Where is AliExpress located?

AliExpress is located at № 699 Wangshang Road, Binjiang District, Hangzhou, China - 310052.

Can I track my order on AliExpress?

Yes, you can find the tracking information in your account under the “My Orders” tab.

Does AliExpress ship internationally?

Yes, you can find sellers for different locations.

How long is the delivery at AliExpress?

Delivery times depend on the stock availability and your location. You will be able to see the estimated time of the delivery when you look at the item description.

What if I haven’t received my order from AliExpress?

You can open a dispute if your package is not delivered within the promised timeframe. You can open the dispute in the “My Orders” section of your account. If you are past your buyer protection time and do not have an option to start a dispute, you will have to contact the seller directly.

Can I cancel my order on AliExpress?

You can cancel your order before you pay for it and before the seller ships it. Simply go to the details of your order to do so.

How long does it take to get a refund at AliExpress?

The refund processing time is usually 3-20 business days.

Why is my order closed on AliExpress?

Your order may be closed if the seller failed to ship your items within the processing time if your order was canceled, or for payment security reasons.

What if my order disappeared from AliExpress?

This may happen if you have multiple accounts. Make sure you log in to the right account. You can try to retrieve your account on their website 

How can I return my items to AliExpress?

When opening a dispute, you have to return your items within 10 days after the request was processed. If you did not start a dispute, you will have to arrange the return with the seller.

Can I modify my order on AliExpress?

Once you place your order, you cannot modify it. If your order hasn’t been shipped, you may cancel it or contact the seller to change the information.

How do I contact the seller on AliExpress?

You can contact the seller by pressing the “Contact” button on the product page or your orders page.

Can I report a seller or a product on AliExpress?

Yes, when you sign in to your account, you can go to the Reports Center

 

How do I make sure it’s a good seller on AliExpress?

You can choose the top-rated sellers with many reviews from the customers. You can also contact the seller with questions you have.

What if the seller does not respond on AliExpress?

If the seller does not respond within a reasonable time, you can choose another seller, open a dispute, or cancel your order.

What is AliExpress Free Return?

Free Return service gives you an extra 15 days to decide if you want to keep the item. You can see if the sellers offer this service in the item details.

What if my dispute time on AliExpress has expired?

You will have to contact the seller to resolve any issues.

Is AliExpress trustworthy?

AliExpress is a legitimate marketplace, however, there may be sellers who are not trustworthy. There are numerous complaints concerning refunds that take very long or don’t arrive at all, unresponsive sellers, and violation of the buyer’s protection policy. Furthermore, AliExpress has not addressed complaints on our platform. We recommend being extra cautious and ordering only from well-rated and trustworthy sellers to avoid any possible issues.

AliExpress mobile applications

You can download these applications to your device

Is ComplaintsBoard.com associated with AliExpress?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AliExpress Customer Service. Initial AliExpress complaints should be directed to their team directly. You can find contact details for AliExpress above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.