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1.1 20 Reviews 1802 Complaints
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AliExpress Complaints 1802

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3:30 pm EST
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AliExpress 3 bookshelves ordered 9/9/23 never delivered and I was billed

9/9/23 order id [protected] I ordered 3 five shelves bookcases and I never received them. I was billed $81.23 despite them never delivering them to me. On their website under my account it still stated awaiting delivery as of 10/29/23. I had to order the bookshelves from walmart since I needed them. I have been trying to get my money back from American express but Aliexpress sent them a "proof of delivery" which was not proof because I never signed for the items nor were they delivered.

Claimed loss: $81.23

Desired outcome: my $81.23

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1:53 am EDT

AliExpress HMMR House Store

I have ordered multiple items from Ali Express. This time, along with a lot of other items, I ordered this item from the store listed above:

Cernunnos Horned Animal God Sculpture

I ordered two and got none. When I complained, I was told to check tracking. I did. It never came to my home town in Oregon. The last it was seen was in Compton, CA. I've been refused a refund or replacement. They just keep telling me to check with the post office.

So . . . I went to my post office and they gave me a print out, included with this complaint, that says the item was last in Compton - California, NOT Oregon. I didn't address this to Compton so it is not my issue. Even with this proof, I am told to check the post office.

I know this may not go anywhere but I just felt I needed to say something and if it causes this seller some sales, good. I, for one, will NOT be shopping at Ali Express again. Temu is faster and just as good.

Buyer beware.

Claimed loss: $23

Desired outcome: Refund or replacement

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12:53 pm EDT
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Learning Updates 9:38 PM (8 minutes ago) to support Dear AliExpress Affiliate Program Team, I am writing to you today to express my concern about an issue I am having with registering for the AliExpress affiliate program. I am from Pakistan, and when I try to register, I receive an error message that says "Your current IP address is not matching." I...

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10:58 pm EDT
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AliExpress JUST PASS THE BALL AROUND, NEGLECT THE VALUABLE CUSTOMER AND IGNORE ALL MY PROOFS PUTTING MY EVERY DISPUTE INTO A BLACK HOLE. THESE ARE FRAUDULENT ACTS! BOTH SELLERS, BET Store and Shenzhen minghua Co., LTD. DENIED ALL THEIR RESPONSIBILITIES, AGREEMENTS AND HISTORIES, NEGLECT THEIR VALUABLE CUSTOMER AND IGNORE ALL MY PROOFS PUTTING MY MESSAGES...

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9:17 am EDT
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AliExpress 2023 New 1.7 Inch Smart Watch delivered to wrong address and other cheap goods delivered

Order ID: [protected]

Order placed on: Aug 22, 2023

Payment method: Credit/Debit card

kiran soneji

+1 [protected]

1547 Ridge Climber Rd

Knoxville, Tennessee, United States, 37922

Wrong ordered deliverd with game cassatte with wrong name, when I track the ordered my package deliverd to Miami FL inplace of Knoxville. I tried to contact seller and aliexpress - both telling goods deliverd and order closed. I recieved very cheap game cassatte which I didnot ordered, When ever I tried to contact Aliexpress than is says order delivered and close.

Pictures attached.

Desired outcome: Refund

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9:06 am EDT
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AliExpress Misrepresentation of me440 analyzer price

AliExpress advertised a ME440 Analyzer for an amount of $295, which I bought on 22 September 2023. The package arrived in South Africa on 30 September 2023, and I also paid the required custom duties.

When I received the package, it only was an aluminum case, which I did not order. The ME440 Analyzer was nowhere to find.

I contacted the seller which told me that they sent the ME440 aluminum box that I ordered. I told the supplier that I never ordered an aluminum box but that I ordered a ME440, and I sent the supplier a screenshot of the of the advertisement. The supplier agreed with me that there wasn't even an aluminum box on the advertisement I sent them.

AliExpress decided on my behalf that they will refund me partially with $175 without consulting me. I lost $120 in the process, and I still await the refunds.

Desired outcome: I would like AliExpress to refund the full amount of $295 or send the ME440 analyzer as ordered.

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8:08 am EDT
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My name is Belinda Wilcoxson This issue has been going on since mid September, what I have experienced with a seller and Aliexpress customer ser, is so UNBELIEVABLE. I wish I had screen shot a lot of the verbal abuse from the seller and AliExpress Customer Ser. Who told me they were taking over this case.I ordered 2 Track suits, both of the sets, the...

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11:11 am EDT

AliExpress Automatic soap dispenser

I ordered an automatic soap dispenser from Ali express and the order number is [protected]

First the item is not working and second seller does not wanted to provide resolution

I contacted help centre and they say wait for 8 more days

Is tthis the service you guys are providing?

I hve been sending the proposal to the seller and they just rejecting it everyday

its not about the money but the hassle i am facing here

The seller website says they refund if product is not as described

Desired outcome: Wanted to have my money back

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10:59 am EDT
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The guitar I ordered never showed up. They continually gave me conflicting information about shipping status then months later stated it was delivered but would not provide accurate tracking by the time 1 week ago that they gave me correct tracking and tracking information it was too late to file a claim with ups. They kept my mine never shipped my product...

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6:28 am EDT
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Bom dia, Sempre verifico seus e-mails e gosto de ver os produtos oferecidos. Comprei de seu fornecedor Azdome Oficial, Câmera Veicular modelo M550. Gostei muito do produto, de qualidade e chegou muito bem embalada e no prazo combinado. Infelizmente tive um problemão com o componente que fica dentro do veículo, (Componente que filma para frente e para o...

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2:53 pm EDT
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AliExpress Eye glasses

Please note I ordered and paid for 3 glasses and received them a few days ago. The glasses are too small for an adult and I have repeatedly asked( via you message system) LS John to replace them with an adult size, his answer was to stretch the glasses! I advised him that the glasses cannot stretch to fit an adult face. I asked him to issue me a refund and a prepaid envelope so that I could return the glasses as the description was not correct.

Now he comes back that he does not have a prepaid return system.

Please issue a credit for $18.72 per your Protection Guarantee.

Thank You

Phil Harber

[protected]@cslgroup.us

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6:04 am EDT
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I recieved the product on 14 August 2023. I was happy with it on first viewing but started conversation with seller as there were no instructions. Sellers responses were unusual and i worked it out for myself. 15th Aug 23 backlight feature could not be found. asked seller how do i access this 30 Aug 23 seller replies that the watch is not as advertised. 31...

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3:50 am EDT
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Dear AliExpress Customer Support, Taber Abrasion Resistance Tester I hope this message finds you well. I am writing to file a formal complaint regarding a recent order (Order Number: [protected] that I placed on your platform. Unfortunately, my experience has been extremely disappointing, and I am seeking your assistance to resolve this matter...

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9:45 am EDT
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Received on 14/08/23 had issue as there were no instructions. Asked where function was for backlight listed in ad. Hospitalized on 15/08/23. Got unusual responses from seller on 30/08/23.Seller admitted function was not on the watch. Raised concern 31/08/23 with online chat was told would get response. didnt receive anything so went back on chat. 3/09/23...

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2:11 pm EDT
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'Email Batch 1 - Original' Date & Time: Mon, 18 Sept, 20:25 Email Title: Order XXXX: order confirmation From: [protected]@notice.aliexpress.com I placed and paid for 11 items from my cart on AliExpress. Everything was separated into their own order numbers and email confirmations were sent to my inbox from Aliexpress. All 11 order confirmation email...

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10:59 am EDT
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On Jun 29, 2023 I've purchased the below LCD screen from Aliexpress with the order [protected]: https://www.aliexpress.com/item/1005004207501076.html?spm=a2g0o.order_list.order_list_main.105.21ef1802Wnck6j I've received the LCD screen on Jul 18, 2023. The screen was defected from the beginning. Unfortunately I didn't had the time to check it on the...

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2:06 am EDT

AliExpress Fail to credit back the return shipping fee

Made a purchase from a seller in AliExpress. The product is defective when arrived. Reported to the seller and the seller requested me to send back the item to their China address. I told the seller the shipping cost is expensive even higher than the item price; but the seller refused to refund until the item back. Checked with AliExpress before shipping back and they promised to credit the return shipping fee. Then I sent back the item. The seller refunded the item price. I submitted the shipping cost to AliExpress; but AliExpress only credit small partial of the return shipping cost. I contacted AliExpress customer service and the agent promised to follow up; but received notice from AliExpress the case is closed and no more credit will be sent. And the seller refused to take the responsibility. It is really frustrating. Lost time and money and upset.

Desired outcome: Get back the full credit for the return shipping cost.

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4:09 am EDT
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I joined a platform by a woman Monika contact number +[protected] business account. To earn commission only under a manager her name is Karien van Berg contract number +[protected] I was told the platform to fulfill product orders. To earn commission. I have done the work on the platform with money I had to loan from family as I was told that I had to do...

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12:57 pm EDT
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Dear AliExpress Support Team, I am writing to address a concerning matter regarding an order (Order ID: [protected]). I have received a notification that my refund request under "Final Solution No Refund" was denied due to insufficient proof. This decision has left me deeply disappointed and frustrated. I kindly request clarification on the evidence...

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5:53 am EDT

AliExpress Wifi camera

augusztus elején rendeltem meg a kameát és nem érkezett meg az eldó nem is válaszol nekem érdklödnék camera merre jár

[protected] rendelési szám

Megrendelés leadva :

2023. augusztus 1

Fizetési mód :

Hitel/betéti kártya

Shop1102987308 Bolt

1080P PTZ IP kamera Wifi kültéri Speed ​​Dome vezeték nélküli Wifi biztonsági kamera Pan Tilt 4X digitális zoom 2MP hálózati CCTV megfigyelés

EU csatlakozó , 1080P Add 64G Card , SPANYOLORSZÁG

US $8.68x 1

Részösszeg

8,68 USD

Teljes

US $8.68

Desired outcome: szeretnék választ kapni

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About AliExpress

Screenshot AliExpress
AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. It is a subsidiary of Alibaba Group, which is one of the largest e-commerce companies in the world. The platform was launched in 2010 and has since grown to become one of the most popular online shopping destinations for consumers worldwide.

One of the key features of AliExpress is its vast selection of products. The platform offers millions of products from thousands of sellers, covering a wide range of categories such as electronics, fashion, home and garden, beauty and health, and more. This means that consumers can find almost anything they need on the platform, from everyday items to unique and hard-to-find products.

Another advantage of AliExpress is its competitive pricing. The platform is known for offering products at lower prices than traditional retail stores, making it an attractive option for budget-conscious shoppers. Additionally, AliExpress often runs promotions and discounts, further lowering the cost of products.

AliExpress also offers a secure and convenient shopping experience. The platform has a buyer protection program that ensures that consumers receive their orders on time and in good condition. If there are any issues with the order, such as damaged or incorrect items, AliExpress offers a refund or replacement policy to ensure customer satisfaction.

In terms of payment options, AliExpress accepts a variety of payment methods, including credit cards, PayPal, and AliExpress Wallet. This makes it easy for consumers to make purchases using their preferred payment method.

Overall, AliExpress is a reliable and convenient online shopping platform that offers a vast selection of products at competitive prices. Its buyer protection program and flexible payment options make it a popular choice for consumers worldwide.
How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

Overview of AliExpress complaint handling

AliExpress reviews first appeared on Complaints Board on Nov 17, 2010. The latest review Getting no refund on a 410160-1 PIRANHAMAX $ was posted on Aug 4, 2024. The latest complaint Knitting yarn at the store linktheworld - order disappeared was resolved on Nov 21, 2022. AliExpress has an average consumer rating of 1 stars from 1822 reviews. AliExpress has resolved 38 complaints.
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  1. AliExpress Contacts

  2. AliExpress phone numbers
    +86 571 8812 6600
    +86 571 8812 6600
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    China
    +1 (408) 748-1200
    +1 (408) 748-1200
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    USA
  3. AliExpress emails
  4. AliExpress address
    № 699 Wangshang Road, Binjiang District, Hangzhou, 310052, China
  5. AliExpress social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
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