AliExpress’s earns a 1.1-star rating from 1822 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
with regards to the phone I was purchased some time ago.
I've been informing to the supplier about the phone issue but he did not reply or do nothing. I was extremely disappointing about ali express there after I didn't even influence myself or another buyer to buy from ali express.
1. Phone is badly heating
2. Google maps are not working
3. Map keep disconnecting saying gps signal lost (i've checked with my other low end phone same location but it works)
After this I didnt sped single cent over ali.
This is the worst mistake i've ever done over period. Simply I want my refund.
order number: 98810220774877
To whom it may concern
I have placed an order (98810220774877) on 12 February 2019 and paid for DHL shipping as these items were urgently required. The seller (Wlida) sent me wrong items. Now, neither the seller or AliExpress seems to be interested to resolve the issue and asking me to pay for return shipping which is unfair and my project is late.
order id: 99055597524386
Dear Sirs
I bought the battery for my kitchen last month and I came to me damaged. I decided to open a dispute with the Seller and I was waiting for his decision today but someone from your team closed the dispute without my agremment while I was wiating for the answer form Seller. As a result I have damged products that I do not want, you are going to send me the refund I do not want. The value of my refund should be 70$ (this was my final proposal to the Seller) and the Ali Express Team have made the incorrect judgement to and close the disputewithoiut checking amy correspondence with the Seller.in his last email from last Friday he promised to send me the answer to my complain, I have full evidence of our correspondence
I am very upset with the poor service I do not have the items which I have paid for, I want to return the product and to get full refund.
Dariusz Majewski
Below last info from 15.03 from the Seller
Good day!
Thank you for your feedback and sincerity, the packaging is complete from the photo, it is estimated to be a problem with the factory batch mostly. We have to feedback this problem to the factory on Monday, because this is not a cheap product, we also hope Can better serve other customers.
Thanks for your understanding!
And happy weekend!/:009/:011
Hello again,
How long do I have to wait for your decsion? I want to return damaged product and get my money back, I did not want to buy broken product with discount I wanted to have a new one. Please let me know waht should I do to get money back. Thank you.
rgds Darek
judgement team not protecting customer interest
Product received was totally different from what was ordered. It cannot be used at all with my laptop. Seller proposed to return the item at my own cost (why should I pay for the return cost when it is not my fault) or pay additional cost usd 15 (without return item) to resend the item (why should I pay additional cost for item that I am suppose to received?)
Refer to attached photo for the refund proposal from aliexpress judgement team, I am losing money from whichever option (1 or 2) I choose.
tablet pc 3g 4g lte
Hi, Abimbola from Nigeria, I made an order for a tablet pc which I received on 13th of March, since I received the tablet I have been unable to use it as it as refused to turn on.
I have charged it but still the same. I have tried contacting the seller and my messages are not been replied, I tried opening a dispute but to no avail. It's a total waste of money. I demand for a refund
double payment for the same products
Hello,
I made payment for the same sets of products twice. I want the second payments to be cancelled. The payment through the account below should be cancelled:
a. $308.25 account name: Ibrahim Dalhatu, Bank:GTB. account number:[protected]
b. $182.79 account name: Ibrahim Dalhatu. Bank: GTB. account number:[protected]
1. Order ID: [protected]
2. Order ID: [protected]
3. Order ID: [protected]
4. Order ID: [protected]
5. Order ID: [protected]
6. Order ID: [protected]
7. Order ID: [protected]
8. Order ID: [protected]
9. Order ID: [protected]
10. Order ID: [protected]
11. Order ID: [protected]
12. Order ID: [protected]
reem
I paid for this products with shipment fee to deliver fast from jan 2019 but till now March 2019 I didnt receive during that time they request from me to pay for resend and i though it was send but till now they request from ne again to pay for resend ! How is coming like this ? Am waiting for 4 month and still it not send! I paid for express shipment
I paid for this products with shipment fee to deliver fast from jan 2019 but till now March 2019 I didnt receive during that time they request from me to pay for resend and i though it was send but till now they request from ne again to pay for resend ! How is coming like this ? Am waiting for 4 month and still it not send! I paid for express shipment
aliexpress made incorrect judgement : I require a full refund
I had contacted Ali Express within the time frame and attached all relevant supportive documents including tracking reference images and tracking numbers for Royal mail.
I had priovided detailed desriptive evidence of what had happened and maintained contacte with the seller to let them know I had not received my Parcel.
Royal mail had held my Parcel for 21 days but a courier not had not been left in my letter box. so I did not know that my parcel was being held at the Royal mail delivery office in Barnes, London with a customs charge to pay.
The Ali express team have incorrectly updated the dispute and wrote invalid reason: Probelms with the order : Customs is holding tha package.
This is clearly not what I had explained to the Ali Express team!
I had said very clearly there was a custome fee to pay for my parcel at my local post
office and I could not have know because I did not get a courier note.
I have spent alot iof money calling Sweden and Royal mail as well as Parcel force and my parcel has been returned to the supplier which has been confirmed by Royal mail Reference number LB176892844SE.
The value of my refund should be £103.44 which and the Ali Express Team have made the incorrect judgement to and close the dispute although I have provided a substantial amount of visual and email evidence as to the issue with not receiving my Parcel.
I am very upset with the poor service I receive and had demanded the return of my funds considering I do not have the items which I have paid for. So I should not be expected to pay for items which I do not have.
Please can you return my payment to my account and liasie with the Ali Express team to ensure that they do not make this sort of incorrect judgement again. Especially when I have gone to great lengths to make enquiries about my items not being delivered.
I am a loyal customer and have been treated very unfairly in this instance.
Order number : LP002123611359069 - is not held by customs, it had a customs charge.
The Ali Express team have not read and undertood what has happened.
I need a refund please it is my entitlement as I do not have the products I paid for and the dispute should not have been closed.
All supportive documented images have been attached which I had forwarded to the Ali Express team and they had failed to acknowledge or read the attached information.
Regards,
Rafael
done
order not delivered
Hi,
I have ordered 4 products ( makeup kit, htc desire 10 pro glass protectors 2, mobile case) from different sellers from ali express in start of january 2019, they gave me estimated delivery date of march 12 2019, as it has been passed i didnt get my orders. On tracking one is mentioned as order complete and for rest waiting for shipment confirmation is displayed. What to do now?
I am attaching tracking status of all of them kindly help me.
q90 gps child smart watch phone position children watch 1.22 inch color touch screen wifi sos smart baby watch q50 q80 q60 watch
Hi, dear
I have a problem with the smart watch.
It can not turn on. I charged the watch about 2 hours while the battery indicator show that the battery was full. After that I remove charging cable from a smart watch and tried to turn it on. I hold the turn off/on button for 10-20 seconds but the display didn't show anything.
When I connected again the watch to charging cable display didn't show anything.
I think that the smart watch is defective.
They don't want to return my money back. Aliexpress wants to pay myself for returning the item. The item costs 22 $, shipping taxes are 15$. How can they want from me to pay for returning. I think that this is against my rights as a buyer.
my order which I paid for, but am not told its been cancelled due to non-payment
I placed 4 orders on 20 Feb, 2019. Three have been sipped they say. The 4th one am being told that it was not paid for, which is a surprise to me. I paid for all the 4 orders and was told to pay an extra amount as shipping cost to Malawi has gone up. This i did on 21 Feb, 2019. My item number [protected] is the one they say has not been paid for. I have responded to them and attached the transactions that went to my account. I was surprised to receive a message saying that Order number [protected] has been shipped to me which was a strange number to me. I wrote asking what item this was, I never got a response, which was very usual with Aliexpress as they do not respond usually when you ask a question. The other 3 orders were [protected], [protected] and [protected] which I was told have been shipped. My question is, why has the order been cancelled when payment was made?
Please help me
web camera
I ordered a webcamera (cctv ip webcamera) from aliexpress. The camera supported the video recording of an event to an sd card ot in cloud storage, which you have to pay subscription.
Once the camera arrived, I noticed that the camera recorded only a random photo of an event and not the video in the sd card!
I opened a dispute and their resolution is useless. I submitted everything asked for. The seller provided some info on storing a video, but in the exchanged emails he confirmed what I said. Despite comfirming my findings and so the product is not as described in teh advert, aliexpress found the dispute against me since the seller provided instructions for storing a random photo (and not a video) af an event!
Most surprising is that the seller was a racist, something which aliexpress supports. I explained to the seller he did not understand english and that the statements within his advert are stating different from what he wrote during our exchanged emails and he told me that english is a useless language and he doesn't need to learn english, despite his advert is in english!
I will never again buy from these racists! Aliexpress is a good supporter from them.
Needless to say that there is no way to communicate with a human! Only a chatbot!
Products or refunds not received
Hello,
In November and December, 2018 I placed five orders (among others) numbered:#[protected]
#[protected]
#[protected] items)
#[protected]
None of these mentioned orders had been received by me. After contacting the sellers, I was urged to wait more. I waited about two months. In the meantime I received other orders from Aliexpress which I actualy placed later then those above mentioned.
After going through "disputes" I contacted your agents on line but nothing has been resolved by now.
I would like to get a full refund for above mentioned five orders.
Regards Alex Z. Cahoj, Toronto, Canada
[protected]@gmail.com
nail clipper for cats and neck collar
I have placed an order on 2nd jan 2019, but it exceeded 2 months (65 days), on aliexpress application the order has been tracked as completed since 3 days, yet I have not received it. On the 17track application it says arrive at the yiwu exchange bureau. The carrier is china post ordinary small packet to pakistan (hyderabad, sindh). The order cost is $2.75. Now if I open dispute it would refund me only $0.65. I don't want to open dispute at this stage.
The seller is not responding to my messages now.
didn’t receive any order and he keep saying wait, but never received any refund.. i’m so disappointing
I waited for this more than 2 months.. But the seller keeps saying order cancelled please wait for the money.. But still not received any refund or my order yet.. Now this seller isn't answering my messages even.. I want my order or want my money back.. I'm so disappointed for ali express.. And really hard to contact you guys also.. Can you please check this and do something as soon as you can..
Thank you!
I asked to cancel 15 min after order
Hello I've a problem with this seller, after 15 mn I would cancel but the seller didn't answer and the day after he answered saying he had sent the product and refuse the cancelation. I'm angry because he is dishonest, I want cancel and he give me back my money. Thank you for help me please. The seller is Charmlove Official Store. Order number : [protected]
Best Regards Christian
product/refund not received after 04 months passed
I ordered a knife on 11/11 Sale from Ali express. Still now i havenot received my order. I have opened a dispute but still i have not received any reply from the customer care.
Pathetic service by ali express, very much disappointed.
Order # [protected].
This is an e-mail notification to inform you that your order .[protected] has been shipped by the seller on 2018.11.12 21:38. You are advised to contact the seller for shipment information.
The Purchase Protection of order .[protected] will end on 2019.01.11 21:38.
hair
I bought hair from a seller on Aliexpress. Out of the two items that I bought, one item was wrong. I paid for a 5x5 closure and was sent 4x4. As this was bought for a client I could not accept it cos it was the wrong size the seller sent. The other item also for another client was so bad, the size was wrong and the quality was awful. I opened a dispute and requested a refund where I return the items and the seller pays the return returning fee. The seller mean while agreed to cover the return fee. They arranged TNT to pick up the items . However before I could enter the tracking I discovered Aliexpress dispute team had ignored my proposal and closed the dispute in favour of the seller and gave no refund for one item and a small partial refund for the other item. Meanwhile I had sent the items to the seller, so now I have no refund and no items. I contacted Aliexpress customer services and informed them of the situation but they have done nothing despite promising to sort the matter out and getting me my refund. This is not an acceptable way to treat shoppers on the site. I am a regular user of Aliexpress and this customer service is absolutely terrible and unacceptable. I should not be made to lose money through shopping on your site. I would ike this matter looked into and my justifiable entitled refund returned to me.
looting money on behalf of service
Dear Ali Express.
This is Muneeb from Pakistan. Lodging a Complain against Grace's Cabinet Store, Ordered a parcel from them almost 4 months ago but didn't receive yet. Giving Excuses that the parcel lost and asking to cancel the order on behalf of me after wasting my 4 months, My Question is, is this a service you are providing people through these kinda scams or looting money and ruining your name beside you. I want you to take strict action and want you to compensate on my refund amount by them.
Otherwise will not buy anything from you and make people aware by these scams.
Attached a link below
https://msg.aliexpress.com/?spm=a2g0s.8937420.0.0.336f2e0eBsrFvO
a tricky salesman at aliexpress
Hi
This seller tricked me when I asked him for a commodity (for Toyota rav4 2014 2015 Fit aluminum rack rack aluminum rack racks only boxes Z2AAE023) dated
tracking number:
LP00118553457549
Logistics Services Company:
Aliexpress Direct (860093938773)
Delivery Time:
2018-12-24 21:05:45
This is followed for my tracking number LP00118553457549
Delivery succeeded
2019-01-14 19:49:00 [GMT 5]
Access to destination country
2019-01-06 02:20:00 [GMT 4]
She left the country of origin
2019-01-03 08:00:00 [GMT 8]
Shipment accepted by air carrier
2018-12-31 08:34:45 [GMT 8]
The shipment left the country of origin
2018-12-28 04:49:06 [GMT 8]
Shipment sent
2018-12-27 17:52:00 [GMT 8]
There is no way in the store country of origin
2018-12-27 17:52:00 [GMT 8]
Accepted in the consolidated warehouse.
2018-12-30 09:33:02 [GMT 8]
Issued at the screening center
2018-12-28 04:49:06 [GMT 8]
Accepted by the carrier
2018-12-27 17:52:00 [GMT 8]
Contained in the sorting center
2018-12-27 17:52:00 [GMT 8]
When the request was delayed, I opened a dispute and asked the seller to return the money. The individual replied that the item was received from me and the dispute ended and I closed because I did not receive the non-receipt
Then I was surprised that the seller sent me a car sticker for Isawai a couple of cents was received for the poster is the same date that appears in the receipt of what the seller claims to have received
Meaning that the seller sent me a sticker worth a quarter of a dollar instead of sending me a valid luggage rack aluminum alloy roof shelving boxes worth eighty - three dollars
Please take the customer service to take my right from this seller and open the dispute again as I trusted your site
AliExpress Reviews 0
If you represent AliExpress, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About AliExpress
One of the key features of AliExpress is its vast selection of products. The platform offers millions of products from thousands of sellers, covering a wide range of categories such as electronics, fashion, home and garden, beauty and health, and more. This means that consumers can find almost anything they need on the platform, from everyday items to unique and hard-to-find products.
Another advantage of AliExpress is its competitive pricing. The platform is known for offering products at lower prices than traditional retail stores, making it an attractive option for budget-conscious shoppers. Additionally, AliExpress often runs promotions and discounts, further lowering the cost of products.
AliExpress also offers a secure and convenient shopping experience. The platform has a buyer protection program that ensures that consumers receive their orders on time and in good condition. If there are any issues with the order, such as damaged or incorrect items, AliExpress offers a refund or replacement policy to ensure customer satisfaction.
In terms of payment options, AliExpress accepts a variety of payment methods, including credit cards, PayPal, and AliExpress Wallet. This makes it easy for consumers to make purchases using their preferred payment method.
Overall, AliExpress is a reliable and convenient online shopping platform that offers a vast selection of products at competitive prices. Its buyer protection program and flexible payment options make it a popular choice for consumers worldwide.
Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.
Overview of AliExpress complaint handling
-
AliExpress Contacts
-
AliExpress phone numbers+86 571 8812 6600+86 571 8812 6600Click up if you have successfully reached AliExpress by calling +86 571 8812 6600 phone number 88 88 users reported that they have successfully reached AliExpress by calling +86 571 8812 6600 phone number Click down if you have unsuccessfully reached AliExpress by calling +86 571 8812 6600 phone number 80 80 users reported that they have UNsuccessfully reached AliExpress by calling +86 571 8812 6600 phone number5%Confidence scoreChina+1 (408) 748-1200+1 (408) 748-1200Click up if you have successfully reached AliExpress by calling +1 (408) 748-1200 phone number 0 0 users reported that they have successfully reached AliExpress by calling +1 (408) 748-1200 phone number Click down if you have unsuccessfully reached AliExpress by calling +1 (408) 748-1200 phone number 1 1 users reported that they have UNsuccessfully reached AliExpress by calling +1 (408) 748-1200 phone numberUSA
-
AliExpress emailsbuyerservice@aliexpress.com100%Confidence score: 100%Supporttradeservice@aliexpress.com99%Confidence score: 99%Support
-
AliExpress address№ 699 Wangshang Road, Binjiang District, Hangzhou, 310052, China
-
AliExpress social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024
Most discussed AliExpress complaints
beware and aware of & alibaba & and & aliexpress & sellersRecent comments about AliExpress company
Getting no refund on a 410160-1 PIRANHAMAX $Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!