AliExpress
Reviews and Complaints

I ordered the above named Drawing Tablet around 17th of January, 2019, and the payment was made through my Visa card. I was sent a message stating that the package had left origin country on 26th of January, 2019. I was sent another message saying it had entered destination country (Nigeria) on 14th February, 2019. From my tracking information it stated that in the 18th February, 2019, it got to local distribution center. By 19th February, 2019 it showed me delivery failed on my tracking information.
Tracking number: RB691895400SG
Order number: [protected]

A zester was ordered and delivered. It would not work. Sent photos to seller. Seller acknowledged it was defective and would send replacement. Then they said they would refund and asked me to raise a dispute to get refund going.
I raised dispute
Then Aliexpress staff rejected the dispute!
They had not even spoken to the seller or me. terrible people to deal with
They are totally unbusiness like and definitely not customer focused
Be very very very wary of aliexpress they are not to be trusted. Avoid if you possibly can

I just wanted to let know that I am done with you, even though I spent hundreds of dollars in the past. Last time I didn't receive my product, I opened a dispute and they demanded proof from delivery company that I didn't receive the product? How on earth am I supposed to do that and how on earth I am the one that's put into this position? Seller should provide a proof that I received the product he is one in contact with delivery company, not me. Also they gave 2 or 3 days to "provide a proof", I was working full-time, even if I contacted the company, god know when would the reply, also it didn't mention if it was 3 normal or business days... Anyway I also purchased some time ago selfie stick with remote control for my action camera. First time I used it was like a month later, because that was the time I first went on holiday. The remote stopped working after first day the selfie stick fell apart last week after being so rusty and everything. The company never sent me a feedback form so I couldn't write a bad review, I couldn't also open dispute after 2 months, which I don't understand why and when I contacted company they never even bother to reply because why would they? They already scammed me for money and alliexpress is protecting them. How this happened, that the website that was so focused on customer care, started to heavily scamming people and allow to seller to screw their customers all they want? I am disgusted...

Hello.
I am trying to buy some products from Ali Express for the first time but the payment is not getting deducted from my account.
I always get the message that we need to verify your identity. kindly check your email within 24 hrs.
But i never get the email.
Kindly resolve my issue so that i can donsome shopping from this wonderful platform.
My email is [protected]@gmail.com.
Regards,
Shaf Ahmad

I ordered a product from AliExpress on 25 Jan which was going to be delivered by yanwen economic air mail but there is no update about the order after 29 jan 2019 it's already 22 Feb 2019 still no update about it. please help regarding this issue. I want to know where is my product and it will get delivered by which date or atleast update the tracking status

My order number98681481557705 have not been ship since 3 week I have contacted the seller but he doesn't reply. I have already made payment n it the first time I have any issue like that since I am a platinum member on aliexpress I have purchased lot n lots of items but now I am so dissatisfied with this sellers. Can you help with this matter I really need this product

I'm complaining about not recieving my order i ordered on 11/11/18 when it said on the app that the order is delivered! I called liban post and they said they didn't receive the product. This is order ID [protected] and this is the tracking number RP089323203CN.
Can i have a new tracking number to see where is the product i ordered or to know more about the product

I made an order on 11-11-2018 from Adventure-Club Store.
I didn't get my order and I opened a dispute.
Days later the seller begged me to close dispute that my order will soon arrive.
I close dispute. And till 19-02-2019. I have not received my order yet.

我于18-11-2018从Adventure-Club Store订购。 我没有得到我的订单，我开了一个争议。 几天后，卖家请求我纠正我的订单即将到来的争议。 我很争议。 直到19-02-2019。 我还没收到订单

Please I want to get my order or I want my money refunded.
I am an accident victim and bedridden and I don't want to die from the pain this is causing.

我想收到我的订单，或者我希望退款。
我是一个意外受害者，卧床不起，我不想死于这造成的痛苦

The lamp I ordered has arrived well packed but absolutely dead.
I ensured that all wires connected properly and AC power reaches the power a DC converter. Then took pictures, and opened a dispute.
The seller gave me options to refund money or replace faulty lamp with a good one, which I went for.
The seller kept insisting to close open dispute and I answered that it can be done after they sent a new working lamp.
The next day AE had closed a dispute without any feedback.
When I requested explanation the seller response was "AE already handled it"...
All attempts to appeal had no result, full ignorance.
I had many successful purchases from AE, but this one was the worst ever experience looking as a cancer of the resource.
The attitude and the way how seller and AE Customer Support Service acted is below any acceptable level.

I have been trying to cancel an order for approximately two weeks. I have contacted their 'customer service' over this issue several times but to be honest they are no help even if you can get them to understand what you are saying in their 'chat'. You try to reply to an email supposedly copied in on the email they sent to the seller but you get no response.
A couple of days ago I asked if they are able to view the contents of the message centre to see for themselves the issue I am having with this seller and the reply was, 'No I cannot'.
Today I tried complaining again to be told they look through the messages to resolve issues between buyers and sellers. When I challenged them on this my 'chat', their equivalent of customer service, was more or less immediately cut off.
I then instigated another 'chat' to report such behaviour and the representative could not care less even when I stated that I shall wait for the three days for the order to cancel automatically and when I receive my refund I am closing my account. I may just as well told a brick wall my complaint as that would have achieved the same response.

Do their customers mean that little to them?

Until this point I have been happy trading with Aliexpress but now I shall go anywhere to avoid trading with them. How can you trade with a company whose customer services are LIARS themselves?

Have not received my goods or refund as promised by customer service on AliExpress. I am owed either 50 battery or $430 AUD. I was unable to pick the item up due to the lack of customer support from the seller nor was I notified of where to pick it up until it had been returned to the seller. The item has been returned back to the seller and I have no items or no money; which is very upsetting.
Please resolve this as I am a big customer who purchase nearly everything off aliexpress.

Wrong item received, contacted seller and asked for a refund from the store.
I submitted photo evidence from the package together with the wrong item which I received.

To my surprise the refund was canceled by the S925 Store on aliexpress.com and the seller said you have received item.
Aliexpress.com support stores decision to cancel refund.(working hand in hand to fraud, that is corruption on high level, just to mention aliexpress is listed on stock exchange).
But seller sent a message with arrogance And asked if you order another item from our store we will then send the correct item aswell.
That is fishy fraud, you order another and you receive the item or not, or another wrong in combination.It is that sort of annoyment you can complain to IFRS to address the standards, investigate aliexpress and force the fraudsters out. Or shut down company and Blacklist CEO's if found corruptive and involvement indirectly with fraudlike activity.
IFRS can take complaints to intelligence authorities and when a company receives enough complaints, it may be banned from world stock exchange.and CEO's can be blacklisted so they can never open a sales or trade company ever again.
Good advice is telling the media first and then if if you wish you can hire a lawyer to file a civil lawsuit against store or atleast build up solid case enough to get your rights, and put fraudsters out of business forever.

"The international standards for consumers is that the customer have right for a refund when wrong item is received from a store".

Search for, International Financial Apliance Committee. They can shut down stores and companies on International level if store/company is found fraudent or curruptive. ask a lawyer for advice usually that is free of charge and is a good start.

China have many good gadgets and goods to sell, but the fraudsters is infamous worldwide issue.
Transparency, respect and FairPlay/ fair trade is important cases to fight for.

Good luck to all consumers

Seller is selling refurbished defective phone with brand new label. I have checked with oneplus customer service that warranty is expired and also shared video of microphone is not working but AliExpress rejected my dispute.
I have tried to escalate this issue to as much as possible through Facebook, live chat but AliExpress is not bothered to help me. The same user has cheated many people and they have lost 100s of dollars

Hi,
I paid amount AED 150.99 via Debit card ending with 7950 . On 28 Jan 2019.at 3.03 pm.
For incubator controller two different models.
Order ID.[protected].
& [protected].

When I go search the delivery status its shows Delivery awaiting.

When I check My orders it shows "no order"

Let me know when this I get my shipment.
My contact [protected].

Hello,

I have canceled this order from a long time, and whenever I communicate with them "Mi Global Store" the seller does not give an answer to my order cancellation request. This seller is not cooperating at all and I don't know why you are dealing with vendors like this. They are not care about oils at all. I want a solution to my problem with them and refund my amount in my account, You as a reputable site and have a good reputation that you will find me a solution with them.

Riyadh Mohammed

Thanks

I got 2 converters, but none of them worked properly.
I got the message that usb device is not recognized every time I plug it into the computer
Every time I plug in nothing happens, I got the message in the right corner that device is not recognizable and when I press any key on the keyboard nothing happens
I've tried to check it on the other computers, both of the converters but still nothing happens and the devices dont work.

I made an order for a single smart camera of the above product from Geekam second store on 17/9/18 and it signer to have arrived on 16/11/ 18
But till this moment I have been to my post office twice and havnt seen my parcel...
I contacted the store but it ddnt respond so i decided to lay a complaint as to get a guide line through this issue, pls

ORDER ID:[protected]
TRACKING NUM::RF571407493SG
ADDRESS::Moses Benson
Abayomi crescent, Idi Ishin,
Jericho, Ibadan
Northwest Oyo state, 200272
Nigeria

Moses Benson

Order no: [protected]
I am writing in connection with the above mentioned order for mobile phone back cover. Unfortunetely, I have not yet received the mobile phone back cover, which was orderd in 09th of January. I would be greatfulif you could deliver it as soon as possible and can I know some information about whether my order receive or not.

Seller admitted sending item to wrong address. Promised to re send replacement after chinese new year but dragged this. Later when I lodged a dispute process through alibaba, seller asked that I cancel dispute in order that he send me item. On advice of alibaba agent, I cancelled dispute process. Still seller did not send item and I believe he was holding out for expiry period to get money instead. I have since, on advice of another alibaba agent to reinstate dispute and ask for refund as seller is no longer trustworthy.

hi aliexpress:

I would like to seek your assitance for the the awful customer service from your agent. I inform her ehat my problem is but she is very arrogant. please see att for the captions. I dont know if this is a kind if service you are giving to a platinum member but it is very disappointing. I have been ur client for quite some time but your the threatment is very disappointing. Hope you can take actions from this.