AliExpress
Reviews and Complaints

I opened the dispute that buyer protection time is running out and the product I didn't received still and even still by today I haven't receive my parcel it is very unfair that you charged me but I didn't get my order as supplier mentioned that may be it is stuck in customs department even than how can I make inquiry with them that where is my parcel that was aliexpress and supplier's responsibility to make sure that buyer get their product.in very simple words you (aliexpress) took my money but I didn't get the order and I continuously try to communicate with you ans still after this without giving me any final notification you closed the dispute in seller side which is totally unfair so please refund my dues that your charged.

Product order # [protected]

I ordered portable animal thermal insulated cooler waterproof picnic lunch box bag pouch. Tracking date is over. App shown as delivered. But I did not received my order yet.
My order id - [protected] and ordering date was - 2019.07.03

Tracking number : ur684730665cn

My deliver address was correct addres. Previously I received many orders from aliexpress.

According to that situation how can I belive and pay for order.

Please kindly fallow my complain.

Thank you.
Kethaki geemali.
[protected]@gmail.com

I ordered products exceeding the required value of USD 90 to be eligible for Ali express FREE direct shipping. I was shown till the last moment that i am eligible and the total cost after FREE ali express direct shipping is approx 105USD, BUT after paying from card i was charged unfairly approx 153 USD including the shipping cost.
Order ID: [protected]

I request immediate refund of my shipping cost and updating my order with ali express free direct shipping as it is eligible and promised and shown during order

I ordered my iPhone 6s Plus case and it was supposed to be sent to me on 9/29/19 I paid my money for that and I need y'all to refund me my money or send me my case! When I goes to look in my order cart I don't see where I ordered the case but I seen on my account transactions where the money was taking y'all are some scamming people but imma need it or just give me my money back

Hi I bought a Jumper EZbook S4 Laptop from E-Watch Store (Shop2336152) via Aliexpress. Order number [protected]. I bought the laptop in January 2019 with a One Year Warranty. The laptop stopped working on July 2019. I've contacted Shop2336152 but got no solution from it. The seller stopped answering my messages without solving my problem. As the store doesn't provide the service and warranty I've paid for, I want full refund for my purchase.

As the marketplace facilitator, Aliexpress is now collecting sales tax in my state (NJ) which is good. But issue I have is why are they collecting taxes on every item including those that are exempt from sales tax in NJ like clothing? Aliexpress need to fix their checkout system to makesure they exclude collection of sales tax on sales of items that are exempted from sales tax.

Hello Madam/Sir,

I would like to submit a complaint on the seller "Okus Baby Oline Store"
I hope you will understand my situation and we will be able to resolve my issue the best way.
On 18-07-2019 i received the toy from "Okus Baby Oline Store".
I have ordered this toy in advance as a present for my son.
However, i opened the received box only before few weeks (in September).
When I opened the box i was in shock. The toy was broken, deformed (i can provide all pictures as i provide to the seller). I believe it happened in transit because the toy was not rolled in any protection material (except on carton box that was in the packet). The carton box has hard damaged the toy.
I have explained this issue to the seller and he agreed to refund my money.
Due to it happened long after buyer protected time i can't open dispute. The seller promised me that he will turn to alliexpress support and will refund my money (i have evidence of his promise).
Please help me refund my money
Thanks in advance
Marat Gulbandyan
[protected]@gmail.com

dear ali express customer support i order amazfit gtr smart watch 2 peace from seller amazfit store date 24 august order number [protected] i choose dhl service i receive massege i will get traking number betwwen 5 to 12 days but im soory to say i get only fake traking number start with [protected] any time i trake my order its showing invalid number i open dispute againt seller and i spoke to your chat now staff with out any help from ali express staff today date 28 september my shippement untill know didnt ship to me and also seller lie to me every day saying to me we have problem with parcel cargo company we will send you order soon its not fair i want justice and fairness and return my money back from swindlers as soon as possible thanks

[protected] is my product I'd number. I ordered the dress on 13 th september 2019 . But when I saw ur estimate delivery date, it was too long for me so I cancelled the order and contact the seller. Then the seller agreed and told that he refund my money on my PayPal account. But now 14 days over still he dnt gave my refund . My PayPal account balance is zero. I told him the problem again and again. But still he don't reply me. I send him my PayPal account balance image's screen Short as a prove. And he seen my msgs but ignored. I told him refund my money directly on my bank account. But result is zero. This type of behavior not acceptable from you Ali express. I'm ur regular customer. Kindly check and refund my money. This is my 2 nd complain about your company. Please do some steps about my problem. Refund direct on my bank account. 14 day's is long period for any customers. I don't want to submit any 3 rd complain about this matter so do something as soon as possible.

Please i made an order for the purchase of living sitting room on Friday 19 July 2019 of $ $3342 only with reference no ETREF ET0780190178 from my standards chartered bank account in Nigeria to your your city bank Singapore account [protected].

On August 1 2019 you sent me an email that my order [protected] has been canceled as a result of the seller inability to ship my order and as such i should receive my refund in 20 working days.

Unfortunately this is over a month and a half i am yet to receive my refund. I am therefore appealing to your company for speedy refund of my money. Thanks. My contact number is +[protected].and my email is [protected]@ yahoo.com

Seriously people?
There is no control over what is being sold on this platform?
Animal parts and skin for sale?
SERIOUSLY?
Why AliExpress allows these people to get reacher by killing animals and selling their body parts?
How much do you earn from this Aliexpress?
Or maybe you are the dealer Aliexpress?
I demand for this to stop.
You should know better Alisexpress!
Pictures attached.

On the 7th of September, i ordered for a drumpad from the above stated store, on the 9th of september, i received a message from the vendor requesting me to cancel the order because of their inability to process it due to technical issues and was promised that my money would be refunded by Aliexpress . I cancelled it immediately, however, my account was still debited and till today i haven't received my refund back.
What could be delaying my refund or when should i expect it.
Tracking ID was - [protected]
Status - Closed

I ordered mobile cover 2 months ago, it still hasn't arrived neither has tracking been updated since last month.I tried tracking contacting Indian Post but they said my consignment no. is invalid.Could you please track the package if it even dispatched or not, and if it was dispatched what is the name of courier service that yanwen handed in India.

I ordered a
EU/UK/US Plug Extension Socket Outlet Portable Travel Power Wall Charger Strip Surge Protector with 4 USB 5V 2A Smart Charger from Aliexpress seller FORNORM Speciality Store. My order number is [protected]. I placed the oder on July 12/2019. During the month of August, I have contacted the seller many times complaining non-receipt. Seller kept saying just wait.
On Sept 1/2019, I have not received the order. I filed a dispute with Aliexpress. Seller emailed me many times and asked me to cancel the dispute cause will look very bad on her. Seller admitted she has the order and asked me to cancel t he dispute and she will send the order to me. I rejected her proposal.
However, I am very shocked with the Aliexpress Case Management Team's judgement. They asked me to wait for the order which Seller never sent and I have never received as of Sept 22/2019. I have provided the evidence that the Seller admitted still has the order. However, the Aliexpress Case Management Team just ignored.
Both Aliexpress Seller and the Case Management Team surely at fault . Aliexpress Case Management Team is completely incompetent and biased.
The Aliexpress Seller is a pathetic liar.

I have bought two packs of lashes and they haven't arrived, which is unusual because I have purchased other items aswell such as a body suit and a shirt and they have arrived last week and the lashes still haven't arrived although they took the money out of my mastercard and it isn't fair because if they don't deliver my lashes by the end of this week then I will want my money back although I would prefer them to give me my lashes. Also this is a disappointment because I was very pleased with their products

I order some items from aliexpress and the payment went through and the money deducted from my Visa card. Then, I suddenly realized most of the items won't be shipped. One seller said due to security reasons, the other said the item is no longer available and the tracking number generated automatically and after 10 days from the shipping date I could dispute and each one saying different reasons. I lost my money and I won't receive any product. This is the terrible experience I have ever had and I won't deal with you again. All I need to get my money.

I would like to complain about behavior of OKUDO supplier IAN LI. At night on September 18, 2019 I placed an order of a few chandeliers #[protected] but shortly we changed our mind to order so many chandeliers and we cancelled the order. IAN LI from OKUDO received my request to cancel the order and even send me message at night asking why I want to cancel the order and trying to convince me to accept it. I replied to cancel order but IAN LI ignored my request and sent me a message that they sent the chandeliers to the postal office. I am now under big stress that the OKUDO supplier doesn't respect the customers decision but pushes them to buy their product. The total amount of the order is 641.81 US dollars. That's a lot of money and we are now worried about the situation. If OKUDO doesn't respect customers what kind of product I mean quality of product they offer? I do not trust them anymore and very worried what else can be done to make them cancel my order and respect my decision. Hope you will help me to solve this problem. Thank you, Nataliya Levandovska

104 Shendale Dr
Toronto, ON M9W 2B7

Just wanted to add that when I was cancelling the order it wasn't late at all. I cancelled order online and I have confirmation that IAN LI received my request before sending chandeliers to the postal office. OKUDO totally ignored my decision and treated me very unfairly. Please help me. Thank you in advance for your assistance in solving this problem.

Order ID:[protected]
The seller was unable to reply and ship my order then he told me that he was busy If I reordered he will ship my order ASAP.

I had reordered
Order ID:[protected]

Again same happened he had waisted all my time even though I had cleared him on the first place that due to delay in my first order I need this order ASAP and as per seller commitment he have to ship earliest.
He didn't reply and neither ship.
I had cancelled that second order and he was agreed to cancel it because he was not able to failed to communicate in this second order too as per him he was busy in festival.
But in last moments he shipped my order.

First order (order time:2019-09-02 02:07) no reply neither ship
Second order (Order time:2019-09-11 02:03) no reply agreed to cancel but shipped in last moment.

I ordered, and received a product that is totally incapable of doing what was advertised. I contacted the supplier who requested proof and I provided evidence that confirms this.
I expect that the conversation that ensued between myself and this company was purposely dragged out so the order would close.
My further attempts to obtain a refund have been met with stupid statements, remarks and the last one, an emoji of fear, when I said I would contact AliExpress.
No professional company responds to its customers the way this company has and I am actually amazed that AliExpress deals with them.
As stated in my messages I would like a full refund and I am happy to return the item if they provide their address and postage costs.
You can view my messages to see how this transpired.

I ordered two products one of which I canceled and the seller still sent so I returned it. The other product I never received. The issue is the card I ordered from has been closed. The account is closed so I can not get my refund. I spoke to many many Ali representatives and they all gave me different options, to which were all lies. I also spoke to the bank and no they can not transfer the funds to my new bank because the money was automatically rejected and returned to Ali express. Now Ali says no they will not give me credit or merchandise in exchange. One said too bad it my problem with the bank. Another offered a coupon. Another to request merchandise in exchange for the money. All lies became 2 months and I'm still with no money and no merchandise. You all need to change the refund options if you keep the money at least give us something in return. It's ridiculous how you all take the money and say figure out how to get it back. I spoke to a girl today from Ali named Clarise super rude. Told me to wake up. I wasn't going to get anywhere even if I complained. Well I'll be sure to never order again and blast Ali on every social media to lose business if thats what you all need to wake up!