Etsy
Reviews and Complaints

Etsy accommodates sellers of items that are not handmade or vintage, even though it is against their policies. They are willing to suspend some people for doing the same thing, but as you can see on their site so much stuff made in China that are not considered handmade. Etsy needs to shut down all the sellers of such items and get back to being the place for the artist and craft people to sell their things. They were not supposed to become another ebay. But they have. There are some things I like to buy from sellers on Etsy but I don't want Etsy to have my money and always look elsewhere.

Etsy accommodates The Vendor known as heather kinneberg

[protected]@yahoo.com a sizeable dvd vendor that commits fraud and she belongs in prison and I will do everything I can to make it happen. There are 4 elements of fraud. They are:

the essential elements needed to prove a fraud claim in general include: (1) a misrepresentation of a material fact; (2) by a person or entity who knows or believes it to be false; (3) to a person or entity who justifiably relies on the misrepresentation; and (4) actual injury or loss resulting from his or her reliance

She sells poor quality videos that she does herself that she represents on her website as new, original press manufactured rare and a collectors item. She goes to great lengths to perpetrate the fraud using high quality artwork for the cover. But the back is a great giveaway, She only shows the front on her website. She charges a price reflecting a much higher cost reflecting market value of the real collector's item. She also states falsely last one which she continues to run after she sells it, She was stupid enough to send me two identical obvious counterfeit poor quality dvds with two counterfeit boxes. The movie was Victim of the Night KNA Double Jeopardy with Teri Garr and Joe Penny, She charged $40. I am a collector of rare movies and have had to go overseas to purchase our of print movies to UK, Australia, Hong Kong , Korea, etc. Many times the movie is called something else. For example, It took me thee years to find On the Line of Fire: The Morris Dees Story and I purchased it from Australia and received it sic weeks later, It was called Blind Hate, My own copies I recorded from TV 20 years ago did not satisfy me but I got the real thing from overseas, I will not let up until I see her in prison. This is not watchable and the one I recorded is but is short of my standards I am used to HQ but will settle for DVD quality, She specializes in rare movies and charges high prices for all of them. I took this time to prevent other people from their money and that is the reason she needs to be prosecuted.

Etsy, a vibrant marketplace for handmade, vintage, and unique items, has garnered mixed reviews from customers. While some praise the platform for its diverse offerings and excellent customer service, others have faced challenges such as sudden store closures and lack of seller support. It's evident that Etsy's commitment to supporting independent creators shines through, but improvements in communication and transparency are areas that could enhance the overall user experience. As you explore this creative hub, remember to engage with reputable sellers for a more fulfilling shopping journey.

My previous experiences with Etsy and those who sell on Etsy were not good. The item purchased was poorly grafted and fell apart within a week of receiving it. Neither the seller nor Etsy made any attempt to reconcile the problem. The seller actually told me that I was attempting to get her/him to give me a second identical item for free and that I could complain as much as I wanted to and it wouldn't hurt her business in the slightest. Etsy deleted my negative comments.
Quite by chance, I found "love the bugs" but was loathed to have to go through etsy again to make a purchase. I had numerous conversations with the proprietor of "love the bugs"and with a great deal of hesitation I made a purchase.
I described what I wanted and "love the bugs" exceeded my expectations with their dedication to craftsmanship and customer satisfaction. I would advise everyone to stay away from Etsy but if you're looking for an exceptional product and customer service, contact "LOVE THE BUGS"!

Those that are posting below are referring to a specific shop and not Etsy itself, which is a little unfair. Etsy is a website that effectively allows people to open up their own stores and sell their goods (like Ebay, except it specializes with homemade, crafted products).

I have had so much success with Etsy, purchasing a number of items over the years. Recently, I got to see the other side of Etsy with their case system.

What happens if a store doesn't send you what you pay for? You open up a case. The vendor has 5 days to respond to your case and resolve the issue without Etsy needing to intervene. The shop that I was having problems with did not respond, so I escalated my case.

Etsy then responded that the seller had two additional days to either send me what I purchased or refund me. If not, they said that they would immediately refund me, and shut down their shop until they reimbursed Etsy for their funds. I was blown away by the customer service that Etsy provided and I really do encourage people to keep shopping here.

I have read some of the past reviews and I can only say that I'm lucky I haven't run into any disputes with sellers or buyers and haven't had to contact the Etsy staff for anything in my approximately 5 years or so of using it. HOWEVER, I did have words with one seller, who I was looking at the switchplates she decorated in her store (which I also had started making switchplates. I was a beginner so I was looking around Etsy to see what techniques other people used to make theirs)... I asked her what she used to seal her switchplates with. That's all. And she FLIPPED out on me... saying that she sees switchplates in m store and she knows I'm going to copy her, and shes reporting me to Etsy and all these horrible things. So I basically tore her a new one, to put it nicely. She apologized because she realized what an [censored]&*$% she was being, and told me she was having a bad day. Whatever. But that's the only problem I ever had. Other than that, the sellers and buyers have been friendly. I love this site because it's so incredibly inspiring, I could spend hours looking through the stores and items... and spending way too much money on stuff! I sell also. It's just a really fun, really unique website. I couldn't do without it.

I am a seller on Etsy for 6 years and I find it challenging and fun for the most part. My shop has many different vintage items for sale. I love the diversity of having a curiosity shop online with shelves I keep well stocked and shelves I don't have to dust.
I advise buyers to be curious and ask the seller questions.
A good seller will answer them honestly and promptly.
I advise the buyer to look at the reviews before making a purchase.
I also advise the buyer should read the whole sellers comments. The section of shop policy is very important in that the seller will alert buyers of the "rules" like refunds or "all sales final" etc.
Most sellers will not refund the shipping as the shipping services don't either, ie, FedEx, USPS, UPS.
Why should a seller pay to take back an item if the seller wants to return it? Unless it was sold and was "not as described", then the seller should pay for shipping.
I have had many contacts with the staff at Etsy, and they always get back to me promptly and always try their best to resolve any problem or issue I may ask about.
They go to great lengths to make suggestions or to explain a policy or steps that should be taken next to correct the problem.
I like Etsy, and I am glad and proud to be a merchant there.

This site is an independent shop on Etsy.com and sells vintage and antique hair accessories and jewelry.

I have made a number of purchases from this shop and been delighted with their service. The owner is highly professional and the merchandise is always accurately described. Not only that but the merchant is an academic writer and includes links to the many papers and books she has written on the subject of costume. Included too are contemporary pictures of many of the items being worn by Victorian and 1920s ladies.

The stock is very large and varied and of high quality. I have seen very unusual Indonesian head dresses and jewelry here which I have never seen elsewhere.

I once had a minor issue of an item I had ordered being unavailable. It was apparently missing in the warehouse. Rather than disappoint me and just leave it out of the package (it was a multiple order) the merchant offered me alternatives such as a substitute item of my choice at a generous 25% discount. Having a "wish" list I chose the discount and selected another item. The discount was applied directly to my Paypal account within 24 hours.

All the items were shipped promptly by a tracked international service and all but one arrived within 1-2 weeks. The delay was due to bad weather and the carrier and not the sellers fault. The service was always friendly and professional. As a frequent buyer I have several times been offered discount coupons which are much appreciated.

I would certainly recommend this site and its very knowledgeable owner

When I shop, I love to find unique and one-of-a-kind items. That can be almost impossible in the world of local retail unless I want to spend a lot of money for things. I stumbled upon etsy when I wanted to get new handcrafted numbers for the front of my house. From there, I have ordered jewelry, clothing, home decor, and accessories. It's like one huge arts and crafts fair. You simply type in what you are searching for and chances are, someone offers whatever it is you need.
The site itself is easy to navigate. If you see something you like, you can "favorite" either the item or the shop itself. There are options to contact various shops. Each time I have done that, I have received a response within hours, sometimes minutes.
Many vendors offer custom orders as well as special discounts if you "like" their facebook pages or even if you just request a deal. Last week, I asked 2 vendors if a discount was available and received 15% off from one vendor and free shipping from another.
There is an etsy app available which is also easy to use. From the app, you can access just about anything. I have mine set up to send me notifications whenever something has been delivered or if I have a message from a seller.
I have never used an etsy gift card but know they are available.
Most of the packages I have received come wrapped as if they are gifts... colorful tissue, ribbon, and even little surprises. Just this week, I received a scarf and included was a hand-crocheted snowflake.
I realize that my personal experiences from using the site are just that, my experiences. I have been lucky to "meet" wonderful vendors. Shipping has always been fast and any time I've requested a custom order, the experience was flawless.

Etsy is a great concept for business owners who create and sell unique Niche products. Their platform is designed to drive customers to your store based on product tags ad advertising. Initially I have had a great experience. I opened my Etsy shop in iMay 2021 by July 2021 I was bringing in 40 orders min. Fantastic! However, Etsy does not support their sellers. They have removed our phone number to call for assistance. In December I received a notice about providing my business info. I filled out the info, but I had a comma in a wrong spot and received an error. I made a few more attempts and finally found the error. On my "successful submission" I received both error and congratulatory email about my business verification. The following Monday my shop was placed on Vacation mode. I received a generic email regarding the situation and links to go to. I have uploaded the documents the requested to verify my business. I am a month into my shop being on vacation mode and continue to get the same generic emails. Etsy has a slogan that says "Keeping Commerce Human". That is such a *** contradiction to how they are interacting with sellers, and now buyers. This automated means of conducting business is far from human interaction. Etsy has 3.1 Million sellers and 874 employees. The owners, clearly, are more interested in the money they are banking than the well being of their merchants that are bringing the customers to provide them the money. There is a blatant disregard for the HUMANS creating their own business and surviving off of that. Etsy has permitted too many "merchants" selling printable and mass produced items. All of my items are hand made from cork, I have submitted my documents every way I can. Even in my experience this morning, the link they sent me to to "upload" my documents has a broken "choose file" button. I am not able to use their requested means of submitting documents. There is zero customer support number, and I have to email them through their email submission page. Etsy needs a new perspective on how they want to conduct their business. Otherwise, if they choose to remain as a cold, distant automated business, then they should change the "Keeping Commerce Human" slogan. There is nothing human about automation. Also if Etsy cannot handle the amount of Sellers they have then they should refine their vetting process when new merchants apply, and hire more employees! *** has *** employees and have many means to contact customers service ( call back, email chat etc.) Also the reps, love what they do and where they work. Abysmal means of running a platform that has an immense amount of potential! Be careful if you want to start up with Etsy. You have very little control. I provided two stars because the concept I like. but that's about it.

Very good on one seller awful on other seller in etsy. I like a seller in New jersy all along *** was amazing. Five Star and beyond. Other seller was ok first time but second time around it sent out delayed. It was seller responsibility to send out item on time. *** reply late to went out out of town non reachable and delayed reply. Send before leaving. I was told it by seller I am sorry and she rather give me full refund then discount a late already shipped out item. I said ok discount shipping but may be little discount on item it self. 25 percent off. No I want you to get discount back in case you out of money at all. Crazy reply. I know this time round transaction was disaster. I even proved to etsy my screens shots I still had of chat. Still no resolution. *** my parcel not here yet. Hmm. I spoke multiple times it seemed like super visor was going to terminate her account as I shouldn't have to request or offer discount when my item arrived not yet and tracking is difficult as still in Canada. God knows where. Hmm. This is for seller in Canada very bad second time round service and to not give discount for inconvenience and my time I give etsy unfortunately bad review as they give me 15 dollar two coupons fine but say no ground for termination. That's fine. Other seller suffered now due to this nightmare. If this is type of seller you want why did I get compensate two *** this also leads me to next final question you defend seller when you are supposed to value customer who still waiting for parcel. Do I get to keep it ? She wanted it back. Whatever you are sending I like it but now if I get it I will send it back as no discount or additional compensation. Crazy. If I keep it what amount of compensation do I get? I have to re send will take more time. How much off on shipping is and what is the reason for being so tough tough on me. Do I get any additional off ? I got nothing of etsy I i send back. I bought *** felicuty dolls and one addy from this seller now whom I have problem with this was unexpected delay I understand but I would think since I blight addy gave her nice review she would let me have *** of pleasant company vintage knock off shipping and 25 percrnt it off. I had to gift it to someone and gave my *** out of old collection. I was promised mint *** books no flaws. No reply till day later and usually reply 3 hours. Uh day is way beyond that. Set vacation status if delay expected. Misleading ne this time round Canada seller and hurt hurt this *** not felt appreciated even after two gift cards acknowledge my frustration. Validating. *** time I gave excellent for etsy reps. *** failed me. Thanks a ton for insulting me etsy. I appreciate it. False promised me. Thanks but no thanks to online *** now etsy. No way to either. Or say on any online. You do not promise but just take advantage of buyers rip them off and use us and I never never like some one insulting my buying power and its matter of principle. Not money here. I paid my every item. So money was not.ssue. *** collection was amazing. Sold me few and last order she didn't send on time refunded but also kept replying updating researching faster ways to sell Me items. not able to but still didn't leave me hanging on *** she still communicated. Canada seller didn't keep up as much dilly dallied. So why I don't get my item on time discounted plus extra off shipping. Its only fair. What is up with sellers like this. Hmm. Bad. Unfortunately bad. Oh well. It's just *** learned no one cares for customers any more. Sad.

I tried to call & email Etsy both info is In correct order

Etsy is unprofessionally sending automated emails to customers even after they hit unsubscribe and update all settings. The emails are targeted towards selling and leaving reviews. I love purchasing items from them but I am going to have to block them as spam. Etsy needs to comply with CAN-SPAM Act and realize email communication is not just casual communication. They must legally comply with communications set forth.

It seems like there are a lot of bugs on this site. More often than not, if I have a problem or want to contact a seller about say a refund, the browser freezes or the mouse acts like it's direction is being controlled by another source. And this happens when I'm connected to the world wide web, not just out of nowhere. All I can say is, a lot of jealous people on the planet if there's this much trouble! Things are supposed to be better with technology? It seems like everything is getting harder and less secure. Maybe the sites benefit with their cookies for themselves, but like anything else, if it gets too corrupt over time, it could eventually fall...don't put all your eggs in one basket is probably good advice in this case!

I have been a satisfied customer of Etsy for a couple of years now with no problem. Since Etsy has started this Etsy Conversations that’s when my problem started. On the morning of September 26, 2020 I received an email from a *** asking me if I wore lace thongs. Then he sent another email with a picture of his male genital. I didn’t respond to either email. I was so disgusted that I immediately went to Etsy’s site to report this, but their site was no help at all. So I canceled my membership with Etsy. BE AWARE of these sick minded people in this world. This email site was set up so that Etsy’s customers could converse with their sellers. I don’t even remember giving the ok for Etsy to include me on this site being that I am a customer, not a seller on this site.

Etsy is a platform that connects sellers and buyers. They pretty much give their users the liberty to be entirely responsible for their own disputes. So as far as protection goes for clients, it's the minimal imo. They will not step in until a certain time frame has pass. Usually disputes get settled quickly, so it's just my luck that I bought plants from a bad shop, ***. I received wilted plants from this Shop and the seller wouldn't refund me my money. I told her the plants stem and roots had dried out. They were effectively dead because they wouldn't be able to photosynthesis without their appropriate anatomy and state. We also agreed this plant in particular require a different kind of packaging. I told her the plant was poorly packaged, that the wrapping around the roots weren't sealed which caused it to dry. She refused to see my unboxing video, which clearly showed how the plants were packed. I'm not sure why gift stuffing tissues paper was used for all of the plants as that kind of paper just dries it's immediately surrounding area up. It wasn't damp either for hydration purposes. I gave her products a 1 star review and mentioned that I got wilted plants from her and she wouldn't refund me. Then she assumed the other plants were dead also, because I made a comment about receiving wilted plants. I'm not sure why, but after commenting and reviewing, two of the products I bought from her were removed. The shop should be more technical with their definition of dead. As the state of dying follows a series of stages. Otherwise it's probably not a scam, but shady.I would like to share the screenshots of our messages and the unboxing video, but I can't here and Etsy doesn't really have a community support space for community reviews and posting up pictures and videos- I think? Or if there is one, great!

Hello, on October 22, 2021, I received an order of medication to give to people with bacterial infections. My brother and I tried the fruit and it tasted like it had poison in the fruit and on the outside of the fruit. I went to the store and got some water and went back to my brother and I said a prayer to Jehovah and did bible study. I felt like I was going to die. After Bible study I felt better and I went home. I threw the whole batch of the [censored]ly Pear fruit away. I went home and flushed my body out. I reported this incident to my employer and to Etsy. The owner of the company who lives in a different location sent me an email but I never responded back. Here is his email: 'Etsy message from the seller on Oct 18, 2021: I hope you enjoy your [censored]ly pears and that they arrive soon and in good shape. Please wash your pears before use. They are not washed before sending as moisture can cause the fruit to spoil. Please use tongs when handling the fruit as they have a lot of glochids or spines that are very annoying! Another message from the seller: I am sorry that the fruit was not what you had hoped for. They are grown in the wild and are a variety that are not naturally sweet. I do not recommend eating them raw. I stated that in the description. They are organic but have not been certified organic. Let me know what I can do to make to earn a 5 star review. I personally harvested, packed, and shipped your fruit. I am truly disappointed that they weren't what you hoped for.' After I submitted a bad review, Etsy sent me $10 off through an email and I bought a bra instead of another order. I was never told that the fruit was grown in the wild as you can read in the previous email. I thought this is important to report. My brother and I tasted the same kind of fruit from a local market and it tasted way different - better and no poison was in the fruit.

I need to file a complaint of fraud against Etsy.com. I started a page on this site in October 2020, and have had only one sale which I feel is largely due to their unwillingness or in capability to trouble-shoot customer support, specifically, my grievance that my business name is being infringed upon by similar-named sellers. As a result, my business site on Etsy cannot be accessed due to the fact that their software is confusing site names by using the search word *** and giving preference to those vendors with the names Locksmith and Blacksmith rather than my own business name which has the word *** in it. I have attempted to contact Etsy several times now through their so-called Help button, and have explained as clearly as possible that my friends and I cannot bring up my page at all, even after several attempts of typing in my business name correctly. I believe that Etsy is using artificial intelligence to trouble-shoot without having actual customer service personnel on duty to resolve problems. In fact, Im quite sure that there are NO PERSONNEL working phones to answer customer complaints except the so-called chat line where do-nothings just converse with no intention of resolving issues. Whether or not they have recruiting problems, its just plain fraud to keep charging me for my time on the site and then refuse to provide a direct phone number for me to use for my complaints, issues and problems, especially one of this seriousness. Im convinced that they do NOT have a customer service group or any personnel on hand to deal with customers in person, because Ive seen several blogs talking about how customers are having trouble finding an email address or phone number to send their comments and complaints to when needed. So, Ive concluded that there is no way to contact Etsy directly either by email (with no email addresses provided to customers) or by telephone, since they also do NOT provide any direct phone numbers to use. I hope that Im not the only person with this problem, but either way, Etsy.com is a fraudulent enterprise making money without providing all the tools and support personnel that should be an integral part of a legitimate well-intentioned customer-prioritized business. *** needs to be shut down! My advice is to stay away from this fraudulent entity altogether. There is NO CUSTOMER SERVICE AND NO CUSTOMER SATISFACTION! THEYRE A FRAUD!

I've ordered Some Custom Nikes. It's been over a month since I bought the sneakers Nike with weed leaves In the Nike sign. I keep in contact with the seller Keep hearing the same *** about sending my sneakers. I want those shoes! My shoes I bought with my hard earned money!

Good company. Nice people and very easy to work with. Communication is Key and they have it!

I just opened an etsy shop less than 2 weeks ago. I list and sell digital designs for printing and cutting machines. Yesterday my shop was just fine, today i logged in to see my account was deactivated. It stated for me to see the email issued to solve the problem/see the reason. I searched my emails, all the folders including the spam folder and no email was found. I then reviewed my files once more looking for a reason. As I am very new to this all I am sure I made a mistake and i was trying correct it. I called customer service, gave my info and was put on hold the guy came back and was extremely rude would give me no explanation as to what i did or how i could correct it. Then hung up on me. I called ince more and was greeted with a more pleasant young man, he put me on hold and then came back. He was very kind and said he couldnt give me an explanation. That he unfortunately had to read me a script and then end the call. Before he proceeded i asked him if he could foward the email that was sent so that i can know my.mistake. he stated thst NO email was sent snd he would get into trouble if he discussed anything further. He was upset that he had to leave the conversation unanswered because of the script they made him read. This is absolutely wrong on many levels. I as a customer should never be hung up on and talked so badly to as the first man did. And no one should feel as if they must be heartless and read from a script and their job threatened for being a decent concerned human being. And I believe in second chances, i believe unless mistakes are brought to your attention how are we supposed to fix them or learn from them. I can only see 2 possible reasons my shop was closed. Everything listed on my page was mine with the exception of 1 product image, and yes I did list 2 things one saying peace.love.sanitize, and one saying peace.love.Tp No i was not making fun of the circumstances surrounding us a nurse actually requested these as shirts and i thought they lightned the stress a little so i listed the files, it made someone smile in the darkness we are all living. If that was offensive i am truly sorry and would have removed them if i was told to do so. Does this one mistake mean i should be treated badly? Hung up on? Talked rudly to? Given no explanation and no chance to make it right? Absolutely Not! This is bad buisness, and never is it ok to disrespect people. And lastly my account is deactivated so my money is just setting there, and my files i purchased can no longer be accessed or downloaded. Files i purchased!

Why selling on Etsy is bad for your business, finances and mental health!

As someone who's been selling on Etsy for many years, I'm going to outline the many issues I've found, whilst lots of sellers probably have had no issues with Etsy I have and I will outline my experience with them.

Shutting down new shops.
This is so disheartening, especially if you've never had an Etsy shop before and don't know the process, to a new seller who's excited about spending their new shop and hopefully getting sales, to see your shop more than likely instantly suspended can cause alarm and make you not even want to bother with Etsy, but as this has happened to me I've learned it's the bots that do this, it could be cause you listed too many listings at once etc, but why doesn't Etsy tell you how many listings you can list from a new shop, also why go to the extreme measures of suspending someone why not put the shop of vacation with a message that they are verifying your account etc, this has happened to me before and the only way I knew my shop had reopened was cause I was randomly searching listings on Etsy and saw my listing back up, most new sellers might just forget about Etsy and not even check unknowingly that their shop has been reinstated, such a bad initial look I think to new sellers.

Lengthy, generic bot responses.
Half the time I don't know if I'm speaking to an actual human or a bot, which is pretty bad considering Etsy is a handmade company who used the tagline keep e-commerce human, I've had responses from "support" that has one name at the top of the message and a completely different name at the end of the message, with a generic response, if you want a human response on most occasions expect to have to respond to the bot at least 3 times to get a human and this is a lengthy process as it's not a chat bot it's an email bot so they take days to respond

Political alignments
As a moderate liberal myself who watches all news channels, I find it strange that a company like Etsy which is a marketplace, would pick and choose which networks to advertise on, if you're going to advertise on a new network advertise on them all especially the one that gets high ratings inturn attracting a bigger audience, I personally don't care what your political views are a customer is a customer, why is Etsy only advertising to a more liberal base, I'm sure most sellers are more interested in sales than who you vote for but obviously Etsy management isn't.

They have banned store owners from minority countries from opening an Etsy shop.
So much for equality etc, a few years ago Etsy stopped accepting sellers from pretty much all the minority countries in the world, only first world countries with the exception of India can sell on Etsy now, sounds pretty biassed to me, even Amazon which is a much larger company accepts sellers from pretty much any country as long as you meet their requirements.

DON'T put your future in Etsy.
As I've stated they will shut your shop down at the drop of a hat, don't put your future in Etsy, look to having your own website and getting organic customers that way, there are horror stories of sellers having shops for 10+ years on Etsy and waking up to it being suspended with no reason why, imagine you've got a mortgage,.made future plans on the basis your Etsy shop will continue on the trajectory it's on just to have Etsy shut your shop down.

No protection for sellers.
Sometimes Etsy sellers get abusive messages from buyers, there is absolutely no way to block them, or to block them from buying from you, marking the message as spam doesn't actually report the message, and if you report a buyer for being abusive that will more than likely cause Etsy trust and safety to review your shop and look for a way to suspend it, which is what an Etsy employee told me via LinkedIn.

Knock offs from AliExpress.
I've seen so many shops selling generic products on Etsy that are definitely not handmade the images are on Amazon and AliExpress, I report it and nothing happens, so much for handmade and vintage which is what Etsy was meant to be about, how can handmade sellers compete with this, sometimes looking through Etsy listings is like looking on dhgate or AliExpress.

High fees, forced onto you.
I feel Etsy purposely complicates fees, why not just charge a set fee like Amazon a percentage and be done, when I make a sale there is at least 4 separate fees connected to that sale, which is so confusing I think purposely confusing.

When Etsy started it was a handmade COMMUNITY while companies grow and become more corporate they can still have some sense of what they started on, but how I see it is Etsy has nothing to do with what it started on, you'll be lucky to get a human to talk too, the site is full of mass produced knock offs and they treat sellers really bad, I think Amazon is more human that ETSY.

Where do I even begin? When this company first started, it was an excellent marketplace that offered a wide variety of handmade and custom items. NOT ANYMORE!

My experience as a BUYER: I enjoyed buying from there frequently, it was nice to support small businesses and independent artists. Back then, the items were actually handmade and unique. Now, the marketplace is flooded with mass produced garbage from China. And that's not even the WORST part. The site allows perverted merchandise involving CHILDREN! There are inappropriate items that should be in a private, adult only category, and then there's also this sick merchandise exploiting children and promoting incest! And you can't get away from this sort of disgusting trash! Etsy keeps throwing it in your face. I've reported the ones exploiting children for abuse, and guess what? Etsy decides it's best to just leave it up! As a buyer, I have to try to sift through this sea of mass produced dollar store junk and perverted garbage! And then there's other listings that are such obvious SCAMS. Those get to stay too! And other "sellers" that illegally copy legitimate sellers' hard work (COUGH China COUGH!)

My experience as a SELLER: What can I say? When Etsy wasn't off their meds, they used to be a cool marketplace. This inspired me to sell my own handmade goods there. And for awhile, it was great. But then came a slow decline, and then finally Etsy hit rock bottom. Here's a list of problems:

*They have little to no protection for sellers from bad buyers. As a shop owner, you supposedly set the rules. That's a lie right there. Etsy overrides your rules and rewards bad buyers and scammers. Which means you lose money. They also do nothing if a customer displays harassing or threatening behavior. Harassment and threats run rampant on this shameful platform!

*Randomly shutting down legitimate shops. Lately, Etsy has been on a tirade, closing MANY, MANY seller's shops and KEEPING THE FUNDS! I've witnessed this as both a buyer and a seller. Quite a few of my favorite shops have been shut down by Etsy, without so much as a reason. These sellers had excellent ratings, great customer service, and abided by Etsy's rules. Some have been selling on there for YEARS. And then one day they wake up and their shop is gone. Years of work and money flushed down the toilet.

*And this leads me to my next point. THEY'RE PRETEND HUMANITARIANS. Etsy claims to support women owned businesses and black owned businesses, but they LIE. That's just why businesses they've torn down have been mostly women owned and black owned businesses. Sad to say, but Etsy doesn't care about these people. The company just uses these causes to promote its company and paint a pretty picture, not because it practices ethical business. I'm egalitarian, it's disgusting to see a company that preaches a love for small business owners, women owned businesses and black owned businesses target this EXACT SAME DEMOGRAPHIC for deletion! Destroying their income and livelihood while sucking the money out of them like a starved parasite. Can you say hypocrite? My favorite sellers (many female and black) have suddenly been deleted, meanwhile obvious con artist shops remain open for business!

*The new Seller review standard. You now have to have less than 1% negative reviews or Etsy screws with the algorithms, making it more difficult for customers to find your shop. This means if you received several four star reviews, your shop can even tank from that. Etsy makes sure less people find you.

The fees. God, the fees! You're charged multiple expensive fees for items that just sit there! Other sites charge a fee when a customer purchases your item. Nope, not this pea brained site. So items that aren't selling effective immediately are subject to these fees. Believe me, they add up quickly, and before you know it you're at a loss rather than a gain. Which leads me to my next point, the breaking point for me.

*Etsy takes your money and runs! I've run other shops and have been successful. I know how to manage my finances. Then I go and check my Etsy finances. I see where they've deducted fees, shipping, taxes, etc. I still have a good profit left over. NOPE! Not according to Etsy! The money I have earned is GONE (no they did not put a reserve on it) and my balance is -0.20. So in their mind, I STILL owe them money!

*BAD CUSTOMER SERVICE FOR SELLERS: I have sent a message to customer support about my missing funds, and surprise, surprise... crickets. I have looked into this matter, and it turns out they are notorious for stealing your funds away. Many other shop owners have had this problem, which seemed to start in 2021 and is still continuing.

*Forced ad participation. Yet another pea brained idea some corporate suits came up with while they were too busy twiddling their thumbs in an office. If you run a successful shop, they forced you to participate in this program. Your items get promoted via Google ads (Whom Etsy is in bed with). A customer buys your product, and the ad costs 10 to 15% of your product cost. Now combine that with multiple listing and processing fees, bad buyers who Etsy rewards for scamming, and the cost of materials (and time) to make the items, and you're already at poverty level. The hole is dug and you're just falling in deeper. Etsy claims this is to "make it more fair" but in reality they are perpetuating a Communist's dream! Sellers are punished for reaching successful levels and are being dragged back down by this forced participation. It's costing them money, it's impossible to profit, the ads you are paying are not just for yourself, some of that money goes to unsuccessful shop owners (your competition) so THEY can have Google ads. You're paying to advertise your competitors, con artist sellers, China, sellers that steal YOUR WORK, and perverts who exploit children in their merchandise! All while Etsy profits from ALL listing and processing fees! Don't forget, in the process you're paying to advertise the Etsy company itself! And you're forced to give your money to equally corrupt Google!

*Randomly tearing down listings that adhered to Etsy's rules. I've seen this quite a few times, especially recently.

*WITHHOLDING FUNDS. Putting ridiculous reserves on seller's funds! Etsy will hold 75% of your earnings, sometimes 100% and expect YOU to sustain your shop with measley pennies! Can you say DELUSIONAL!

As you can see, Etsy has turned into a Communist's dumpster fire! If they keep going they are going to lose more buyers and sellers. Like I said, this used to be a nice marketplace but now it's just as good if not worse than selling your items fresh out of a smelly dumpster in the Slums! The dumpster is actually looking more reasonable.

My advice: Abandon Etsy. Start a small brick and mortar business, use another platform, heck, start your own if you're motivated enough! It can't POSSIBLY be worse than what Etsy has become!

IMPORTANT: "YOU ARE NOT BUYING DIRECTLY FROM ETSY, BUT FROM ONE OF THE MANY TALENTED SELLERS ON ETSY;
ETSY DOES NOT PRE-SCREEN SELLERS AND THEREFORE DOES NOT GUARANTEE OR ENDORSE ANY ITEMS SOLD ON ETSY OR ANY CONTENT POSTED BY SELLERS (SUCH AS PHOTOGRAPHS OR LANGUAGE USED IN LISTINGS OR SHOP POLICIES); CAMILLE, ETSY INC.
SO
DO NOT BY FROM ANY ETSY SELLER WHO WILL NOT GIVE RETURNS BEFORE THOROUGHLY CHECKING THEM OUT!
DO NOT BUY FROM SELLERS OUT OF THE CONTINENTAL UNITED STATES WHO REFUSE TO GIVE RETURNS OR SITE REASONS SUCH AS HYGIENE CONCERNS OR USAGE WITHOUT FIRST CHECKING THEM OUT. MANY SELLARS WHO REFUSE RETURNS ON THESE GROUNDS USE THEM AS AN EXCUSE TO NOT TAKE PRODUCTS BACK EVEN WHEN THEY'VE MADE MISTAKES ON YOUR ORDER. MAKE SURE THAT THINGS LIKE REMOVING AN ITEM FROM THE PACKAGE DOESN'T CONSITUTE "USE" IN THE MIND OF THE SELLER.
REMEMBER, YOU HAVE SOME RECOURSE THROUGH CONSUMER ORGANIZATIONS IF YOU BUY FROM A U.S. VENDOR, THAT RECOURSE RAPIDLY DISAPPEARS WITH VENDORS FROM OUTSIDE THE COUNTRY.
ALWAYS READ MORE THAN THE FIRST FEW REVIEWS. MISTAKES MAY BE FAR AND FEW BETWEEN BUT YOU WANT AT LEAST SOME IDEA OF HOW THEY'RE HANDLED BY THE SELLER. ALSO CHECK THE PROFILES OF THOSE LEAVING THE REVIEW.
DO NOT FOR ONE MINUTE THINK THAT ETSY TRUST AND SAFETY WILL HELP YOU WITH AN ISSUE BE YOU BUYER OR SELLER. IT'S CONSIDERED A FORUM FOR THE INDIVIDUALS TO HASH IT OUT. ETSY WANTS NO PART OF IT EVEN THOUGH UNETHICAL SELLERS ARE A DIRECT REFLECTION ON TH
WATCH OUT USING PAYPAL. I LOVE THE SERVICE AND USE IT ON A REGULAR BASIS, BUT its DISPUTE METHOD AND PURCHASE PROTETCTION AREN'T USEFUL WHEN AN UNETHICAL SELLER IS DETERMINED TO KEEP YOUR MONEY. PAYPAL HAS A PROCESS, BUT CHANCES ARE YOU'VE CONTACTED THE SELLER ALREADY AND THEY'VE VOICED THEIR INTENT NOT TO COMPLY
IF YOU TRULY WANT TO RISK AN OUT OF COUNTRY ORDER OPT FOR CREDIT CARD PAYMENT IF AT ALL POSSIBLE
Now let's get down to business.
This is a call to task for Magic Tribal Hair and Etsy for certain business practices. It pains me to do so because Ive been a shopper on Etsy for several years and have never had to file a dispute with any seller. My dispute against Magic Tribal Hair was registered with Etsy Trust and Safety on July 4,2016 and escalated on July 11,2016. Etsy has yet to supply any real indication whatsoever that they are investigating. I contacted the CEO to no avail. I called the only available number for Etsy and received a message to the effect that they do not take this type of call. I was then referred back to the page where I could request a phone call. This number was currently unavailable. This is a common complaint of sellers and buyers when trying to navigate Etsy's ineffectual dispute system.
With no apparent recourse for my complaint I chose to open a case with the Better Business Bureau. This case was forwarded to Etsy who took 48 hours to respond. As per Camille, Etsy abdicates all responsibility in the matter suggesting it's merely an outlet for many talented sellers. However it's an outlet that attempts to control what is said about the sellers, and frequently pulls down from their forums any identifying information about unethical sellers. They are more than happy to pull down a review that they feel doesn't meet their guidelines and don't seem perturbed by abusive seller responses to a poor revue. All too often the entire content of a forum complaint is missing. You are left with a handful of answers and forced to extrapolate the question. I'll take unethical business practices on the part of Etsy vendors for $1000 Alex!. I have asked repeatedly for someone at Etsy to read the conversations between Magic Tribal Hair and myself. They show quite clearly what lead to my wish to return all purchased items, photographs, excuses and fabrications, hell blatant lies on the part of the seller, and a more real time view of both sides of the issue. Camille was also quite clear in stating the Etsy phone policy. In fact this was what was written in the statement i received from Etsy:
IN THE COMPLAINT, THE CUSTOMER ALSO STATED THAT SHE EXPERIENCED TROUBLE CONTACTING ETSYS CUSTOMER SUPPORT BY PHONE. THE CUSTOMER MAY NOTE THAT ETSY IS ONLY ABLE TO OFFER SUPPORT VIA TELEPHONE THROUGH THE REQUEST A PHONE CALL TOOL. INFORMATION ABOUT THIS TOOL CAN BE FOUND THROUGH THE FOLLOWING HELP PAGE: HTTPS://WWW.ETSY.COM/HELP/ARTICLE/4872

I can't stress this enough. I indicated in my BBB complaint that i called the Etsy number, ***955. From there i was redirected to my case and a request button to click on that wasn't working. I could not make a request for a phone call. These the exact words i used in my BBB complaint:
THE PHONE NUMBER GIVEN DIRECTS YOU BACK TO YOUR COMPLAINT WHERE YOU ARE SUPPOSED TO REQUEST A PHONE CALL FROM ETSY, BUT THIS SERVICE IS UNAVAILABLE.
The entire tone of Etsy's response to my complaint leads me to believe that Etsy Trust and Safety is nothing more than an opportunity for unethical sellers to run out the clock on claims and Etsy refuses to recognize the acts of these sellers is a reflection on them. All Etsy seemed concerned with is not being the one returning my payment. I never asked for that, what i wanted all along was for someone to read the convos. If payment is to be returned i want it to come from Magic Tribal Hair, but apparently all Etsy has to offer is a resolution system that is designed to resolve nothing. As a result I'm left with no choice but to take it into a public forum. So yes, this is about Magic Tribal Hair, but Etsy is included also for its refusal to get involved when a vendor using their service and name takes advantage of a seller or sellers.

So here we go.
The following includes a description of events from the time the order was placed until the present. I have screen grabbed all conversations and am more than happy to supply them. My missive to the CEO is also available. All Better Business Bureau are publically available.
The chain of events is as follows:
On May 22nd and 24th of 2016 I purchased several hair pieces from Magic Tribal Hair through Etsy.

Melanie Penners
Schlegelstra?e 30
*** Cologne
Germany

She had many items for sale including hair falls, braids, and yarn dreads. Her Etsy store pages made no mention of textural differences in the Kankelon hair she uses could be associated with color difference, that I should order, taking dye lots into account. Or that multiple items and/or different textured items shouldn't/can't be worn together.

My order was as follows:

1 set of custom 50cm/20" chignon braids
1 custom Gretel hair band
1 set medieval hair falls

All items were ordered in #30 Light Copper.

Through Etsy convos I discussed with the shop owner not only the connector I would like, how I was planning to use it, but the reason I felt the connector I chose would be more than adequate. At no time during these convos, did the seller suggest I use a different connector, that the project I was planning was an impossible flight of fancy, that the hair falls and braided items shouldn't/can't be worn together, that different textures along the same color line are different colors, or the presence of dye lots. All of this would have changed my order.

In subsequent convos there was mention made of her order arriving without the #30 light copper. This happens and I indicated I left me good deal of lead time between my order and when I would actually need the items. There was also something about shipping, but again at the time I wasn't in a particular hurry. Still, no mention was made of color differences and dye lots and I was never asked if I would like to adjust my order accordingly before the project was started.

The braids and head band arrived first. They seemed somewhat dark, but I have several wigs that color and it can be hard to determine actual color on a computer monitor. There was also a great deal of visible glue however, the project I intended would cover my natural hair so the color was perfectly acceptable and any glue would be well hidden.

The falls arrived several days later. Upon opening the box, and without need of comparison, it was clear the falls were much lighter in color. Again their was also a considerable amount of visible glue. This is where the fun started. I sent pictures showing the color difference and received an email back stating, "THANK YOU FOR YOUR MESSAGE AND I'M SORRY TO HEAR YOU ARE NOT 100% HAPPY WITH THE BRAIDED HAIR PIECES." This was followed by:

I KNOW WHAT YOU ARE TALKING ABOUT, THERE IS A SLIGHT COLOR DIFFERENCE ALTHOUGH ALL ITEMS ARE MADE OF EXACTLY THE SAME HAIR AND HAIR COLOR. I MADE THEM ALL OF COLOR 30 BUT THE DIFFERENT TEXTURES AND THE TREATMENT OF THE HAIR CAUSES THE SLIGHT DIFFERENCE IN COLORS. THAT IS WHY THE WAVY HAIR IS NOT AS BRIGHT AS THE CRIMPED HAIR IN THE OTHER PIECES. THIS DIFFERENCE CAUSED BY TEXTURE IS INEVITABLE AND WE CANNOT POIT OUT THIS DIFFERENCE IN THE COLOR CHARTS, BECAUSE IT IS NOT REALLY PREDICTABLE. ONE FACTOR IS THAT COLORS SLIGHTLY CHANGE IN VERY FINE NUANCES FROM THE MANUFACTURER NOW AND THEN. IT IS THE SAME AS WITH WOOL, WHERE YOU SHOULD NOT KNIT ONE PIECE WITH WOOL FROM DIFFERENT CHARGES (THEY HAVE NUMBERS TO DISTINGUISH). AND THE OTHER FACTOR IS INOUR HAND-MADE PRODUCTION: SINCE THE TEXTURES ARE HAND-MADE SOMETIMES THE COLOR DIFFERENCES BETWEEN THE DIFFERENT TEXTURES ARE MORE, SOMETIMES THEY ARE LESS, THIS IS NOTHING PREDICTABLE.

I HOPE YOU WILL LIKE YOUR HAIR PIECES ANYWAY ESPECIALLY SINCE NOT ALL OF THEM ARE WORN AT THE SAME TIME.

I indicated that was how I intended to use them, together. I reprinted the convo explaining how I was going to use them. The seller got progressively more abusive. She became accusatory insisting I was "misusing" her hair pieces. She went on ad nausea about how I couldn't do my craft project. That I should have gotten the other connector. All this at the point where I was suggesting making this info more clear upfront, making it easier for people to order. It was even suggested I take $100 worth of hair, unbraid it and experiment to get it the right color. A process that can't even be done on the head band. Finally exasperated by this individual I said I wanted to return both orders. Then the seller got real nasty. At this point I did post a well deserved negative review that didn't meet Etsy guidelines. It was summarily taken down including the oh so deserved one star for customer service. I was accused of attempting to unleash a "$#*! storm" of bad publicity. Deserved bad publicity as the seller seemed far more concerned with the prospect of keeping the money, than she was with customer service.

So to sum up: in her own words she can't supply a consistent product because textural differences and her "process" result in color differences. Colors come in dye lots so unless you can indicate you want a single dye lot you take what you get. You can't possibly use her products together because mixing textures is considered a misuse of her product tantamount to the illegal use of oxycotin, let's not forget she doesn't feel the need to tell you any of this prior to sale. She won't bring it up in subsequent convos, in fact she'll make no mention of it before starting the project. Also remember none of this became an issue until after I called the seller on the noticeable color difference

Well this isn't my first rodeo. Ive worked quite a bit with Kankelon hair. I proceeded to buy bags of regular and textured hair off Amazon, from multiple suppliers, all using the same color code number. Imagine my excitement at finding out there was a color that's a near perfect match to my own hair, #27. I ordered #27 because it made proving my point less expensive. Bags and bags arrived from 3 different vendors, no color difference between textures, no dye lots listed anywhere. Simply, no matter where I bought it, I consistently got the same color. With all this hair in hand I proceeded to make the two falls and three braids and affix them to the rigid head band like I had originally intended. Though told you can't possibly use five the finished product contains 7 hair pieces, nine if you figure one of the pieces is made from 3 individual units.

Having opened the dispute with Etsy, and with evidence at the ready I posted pictures of the sales indicating the multiple purchases of both standard straight and braiding hair from multiple vendors, as well as pictures of the craft project that couldn't possibly work containing multiple hair textures, using multiple production methods, and everything magically the same color. I also stated that use was at the discretion of the buyer. The seller does not get to decide how, when, or where an item is used. Of course all this went through Etsy Trust and Safety which means it's apparently completely ignored. What I did get was a complaint on the part of the seller that posting evidence refuting her statements had nothing to do with the case. Possibly a curious quirk of the German legal system.

Well in the presence of the fact that I proved in multiple instances the seller's statements about texture, dye lots and process are only true for her. That the project I intended could be easily completed. That textures and hair pieces can be mixed and mounted on a rigid head band, I have to conclude statements made by the seller were a weak attempt at not making good on her mistakes. In fact through all of this the seller has never posted anything more evidentiary than because I say so. Even if everything she says is the gods honest truth it should have been clearly stated on her site to avoid ordering problems, if not on the site, in subsequent convos during the process of discussing connectors. With so much opportunity to get it right there really is no excuse for getting it wrong.

Finally after telling you they actually do nothing, Camille is very clear when it comes to what Etsy doesn't do, Etsy will tell you they have no power to force a seller to return money. Its my humble opinion, but I would venture to say this isn't true. Their power lies in the ability to suspend an individuals shop after and only after a proper investigation. If the shop is found to be acting in a fashion that doesn't reflect well on Etsy the choice is evident, make it right or have your shop suspended for a given period of time. You see despite their claims otherwise shops are linked to the Etsy name. You hear phrases like, I got it on Etsy, or I bought it from so and so, they're on Etsy. When it all goes horribly wrong it becomes don't shop on Etsy, not don't by from so and so.

In light of their abdication of all responsibility and as long as it can't be guaranteed that there are protections for buyers or sellers, it's clear no one in good conscience can recommend Etsy as a place to shop. Sellers, they don't even remove disputed shops from a persons feed. Precious space is wasted advertising the wares of people you will never do business with again. They also offer no way of bookmarking a site without clicking favorite shop. This is a distinction that can only truly be made after you've delt with a vendor. It's deceptive, and when you realize who you're dealing with never warranted that little heart, unfavorite you may, but once again their wares rep[eatedly show up in your feed. In short, SHOP AT YOUR OWN RISK because Etsy is no help when a vendor using their service takes advantage of a buyer. Etsy is just Etsy, by their own admission they don't stand for honesty, quality, or any of the other characteristics by which you would judge a business. They are a clearing house of unvetted shop owners for which they claim no responsibility, the vast majority of which are wonderful. Unfortunately you have no reasonable expectation that those that act in a dishonest, unethical fashion will be delt with when their practices are brought to light. Sadly youre just flying blind.

As of [protected] Etsy closed thje case saying part of the oprder was used:

HELLO, THIS IS DREW FROM ETSY'S TRUST & SAFETY TEAM. THANKS FOR UPDATING THE CASE LOG.

BECAUSE PART OF THE ORDER WAS USED, WE ARE NOT ABLE TO MEDIATE THIS DISPUTE USING THE CASE SYSTEM. FOR THIS REASON, I AM GOING TO CLOSE THIS CASE. YOU ARE WELCOME TO CONTINUE TO WORK TOGETHER TO RESOLVE THIS TRANSACTION OUTSIDE OF THE CASE SYSTEM.

MORE INFORMATION ABOUT ETSY'S CASE SYSTEM CAN BE FOUND HERE: HTTPS://WWW.ETSY.COM/HELP/ARTICLE/4521

THANK YOU FOR YOUR PATIENCE WITH THIS PROCESS, AND I'M VERY SORRY THERE ISN'T MORE WE CAN DO TO HELP.

The items in question were removed only once from their packaging to photograph them in an attempt to show the color difference. The items couldn't have been used because I purchased hair ion #27 to complete my project. A color I found only because I was forced to find an alternative to complete my project. It still proves that dye lots are nothing more than an excuse with no basis in fact, and there are no color differences between textures. Innless of course this issue exists only for magic tribal hair and light copper#30.

So in closing Etsy does not vet it's sellers, has a totally ineffectual dispute system designed to resolve nothing, It makes accusations with no foundation in fact, and doesn't require it's sellers to probe the validity of their statements.

L. China Mayhew

We just opened an Etsy shop on April *, 2020 after invested for our business and worked really hard to produce like 200 unique handcrafted jewelry in our studio. We took photos of the each products and listed each jewelry with at least 3-4 photos and clear descriptions. We offered free international expedited shipping for buyers to fast and secure deliver and we made 115 sales within 45 days with 15 high rating feedbacks from buyers. We haven't received any single case against our shop, no low rating feedback or buyer complaints in these 45 days. Etsy has been suspended our account on May , 2020 without sending us any single warning or explanation email ragarding this suspension. We immediately called Etsy to understanding this suspension. The Etsy worker which we have talked on phone was very kind person but he doesn't gave us any suspension reason. We have created a support request through Etsy and emailed them below message to Etsy Integrity Team. *** We have received a reply from Etsy Legal 4 days after than our email to Etsy Integrity Team. They are telling that they have suspended our account due to policy violations. Etsy claims also as "Our records show that your account shares sufficient information with an account whose privileges have been revoked for us to consider them related. As a result, we’ve terminated your account privileges as well." After received this email from Etsy Legal, we have contacted (called) with our virtual assistant in US and they confirmed they was working with a different Etsy shop owner and their account has been also suspended just couple of days before our suspension. As we mentioned above too, we were working with a virtual assistant for arranging our financements in the US until two months. They just signed in to our account to pay our first Etsy bill yesterday and our account has been suspended just in two minutes after she paid Etsy bill. We never asked to our virtual assistant if they were working with the different people to running their business on Etsy or not ! As it is understood our failure was just working with a virtual assistant. We never violeted any Etsy policy, not received any buyer complaint as well. We made huge investments to establish our jewelry studio, worked very hard to produce unique and handcrafted jewelry, spended months to do that all. But our account has been suspended for a reason that happens out of our control. We never thought that the virtual assistant was working with the other Esty shop owners and their accounts has been suspended due to policy violations. Now our account is still suspended. We are loosing business and time due to suspension because of device match with the others we never related. We are requesting to reviewing our account again. We are not related with any other accounts and we want to keep running our Etsy business. Sincerely yours

I had reached out to a store/shop listed on Etsy Warriorsgate Heads to commission an item. They responded and said they could do this commission but there was no link or any button on their store on Etsy for this so they said that the person who would be fabricating the item was working on another job and to save a spot in the queue I needed to send a deposit and sent a paypal address though the Etsy messenger which I paid. Also stated in the message was a time frame for how long this would take which they said would be 3 months. That was back in March it is now September. On top of pushing the sale outside of Etsy the store/shop owner also pushed for communication outside the Etsy messenger. Which I now know why because in not sending a "customization link" for me to order through Etsy, I cannot open a case but I was told by a customer service representative, when I called,that they would open one and escalate it and I would receive an email regarding this. The original rep said he would do this since they saw from the Etsy messages that the store owner was pushing the sale and correspondence outside Etsy's platform but that was after repeated conversation circling and I think he just said this out of frustration with me not settling for the fact that I didn't have an order number, which I now know was a blatant lie. I know this because when I asked if I could talk to a manager/supervisor and get his name, he flat out denied both requests. On top of that he gave me a fake case number and left a voicemail on my phone that it was being escalated and should receive confirmation by email which I have received nothing. I asked to speak to someone higher up because I wanted to talk to someone who could clearly understand me better and help me figure out what to do because they didn't answer any of my questions. He just kept repeating the fact that I had ordered something that had nothing to do with what I was calling about. So I called back today to see if this "case" number and "escalated" case was legit. After my latest phone conversation with someone that identified as a supervisor I now know that this place does everything in it's power to protect the seller and not the buyer as anyone can see from the complaints/disputes opened up by the company. the lady tried to sell me that they were management but continued like the man I talked to the other day and after I called her out on why is there nothing that can be done when they see the the seller did this intentionally she ends with well we can open a case and escalate it but there's no guarantee that anything will come of it and it could take 24-48 hours for this process which it had already been 48. I told her that they flat out lie to the consumer/buyer and it would be reported. How can a place allow someone to consciously/purposefully take advantage of a consumer/customer knowing and seeing it when pulling up an account? I save all my "receipts" of the interaction with the seller and they saw it too. I kept the whole correspondence before they pushed for me to reach out via their email address and when they stopped being responsive on there I looked them up on facebook and it continued from there. I trusted the shop because they had been around for a few years with 5 stars and I am the type of person now that I check reviews before I buy or conduct business with anyone. After searching "Etsy BBB complaints" I've even read where Etsy has the tendency to delete deemed "bad" reviews even if they are honest, at the sellers request. What I would want done is Etsy to reprimand the seller for pushing the sale and conversation outside of Etsy. I trusted the seller because it was a custom item that fell under their shop and I didn't know they were suppose to have setup a special link or buy button and send it to me. The seller knew but I didn't and that is what is wrong about the situation.

I order products from Etsy Canada that should be in Canadian money. Recently ordered and then cancelled a product within twenty four hours according to seller's return policy. Etsy proceeded to put a hold of $30.12 for shipping. I didn't even receive the product, and even if I had, the shipping was only $26.45 They charge the shipping in American money. The seller is from the same province as me in Canada

Unfair suspension and restrictions to items currently posted by others on etsy. Etsy allows others to sell Nfl Jerseys but suspended my entire Doll and Antique Shop for attempting to post a Nfl Jersey. The exact Jersey is sold on etsy currently by other shops. How is this possible for a business to run with no responsibility for the damages they do to the members they choose to suspend. They have no appeal form for their unfair bias practices. I am angry and want them closed for labor abuse and non disclosure.

ESTY is corrupt - boycott Etsy. setup an account, sent in all required documentation. Sold my 1st item, buyer paid Etsy the money, I shipped item to buyer and Etsy is keeping my money.

ESTY admits they have all the correct docs but won't send me my money.

I keep getting the run around. ETSY is doing this to 1000's of sellers which amounts to MILLIONS of dollars that does not belong to them. ETSY is defrauding these sellers.

ETSY HQ is in Brooklyn, NY and you can file a complaint with the AG at:

https://formsnym.ag.ny.gov/OAGOnlineSubmissionForm/faces/OAGCFCHome;jsessionid=FWH1qXljMBG6VkZ6w9ksf9TnGGHOPXW4OdD7f0ONGt8mni4RmIBD![protected]