Kogan Australia
Reviews and Complaints

I ordered a G28 Wireless device from Kogan early October 2024.
It has been three weeks. I contacted Kogan 5 times and each time they tell me just wait. I ask them for tracking details, they respond by saying there is no tracking as the item has not been shipped. I ask why. They say just wait. They confirmed order was made and also confirmed there has been no delivery. And have no idea of whether they will even ship the item. I paid but Nothing. You purchase something on Kogan and they seem to think it is ok to not deliver. Why? I have been a Kogan First member for years. I thought I would be treated well. I was very wrong. I guess if you are not a Kogan first member, they would never bother to even contact you. Why? That is what Kogan does best.

They have gone over the top now and should be looked at by the Trade Practices people for not handling issues in a fair and equitable way.

Taking people's money, making it hard to contact them over no goods, then they hide behind referred third party subscription sites. I think they have a duty of care to their customers. I say close them down for shonkey practices.

I purchased an Apple iphone from you on the 8th September and have just been advised the phone which by the way had no sim card that it is locked into Vodaphone and therefore I can not use it with my sim card which is from Dodo. I believed I was buying a new unlocked mobile phone as it is illegal to sell locked phones what can you do to help me with this problem as I have spent the last 3 days trying to solve the problem myself and have not got anywhere other than Dodo advising me to get in touch with Vodaphone whe says they need a number off their sim card which is not and never has been since I bought it in the phone. I need you to unlock this phone or I will be sending it back to you. Please let me know what you are going to do about this as soon as possible. Thanks Percy Wight.

I purchased on 30/6/24 a Garmin Fenix for $1135 with an extended warranty and submitted a 14 day change of mind request on 9/7/24, and received an email on 9/7/24.

email:

Tue, Jul 9, 3:55 PM [protected]@kogan.com

Thanks for contacting the Kogan.com Help Desk. This is just a quick email to let you know that we have received your enquiry. For reference, your ticket number is [protected].

We will get back to you as soon as we can!

Kindest Regards,

Kogan.com Team

Despite multiple emails to find to return the Garmin Fenix and purchase a Venu 2 + that is in my cart I have received no follow-up instructions. I am extremely unhappy as I have not been able to return the unopened item for a refund.

I bought this product some 2 years ago. I used it without problems 4-5 times. Today unfortunately it stopped producing steam. delivering only water through the nozzle. I can also smell a slight odour of electrical trouble, I followed instructions as per manual as to how to fix the no-steam problem. NOTHING works. I assume that the warranty is long gone. Everything appears ok... except no steam and a pulsed steram of COLD water through the nozzle. I bought the appliance in good faith and I also understand warranty limits. The appliance is very well made and it worked quite well until this happened. I do feel cheated that it did not last much, I feel also that Kogan should be graciously responsible for products they sell. I have tried to log in Kogan but to no avail. I do expect a replacement once you confirm my details.

Cesar Aciar

Sydney Australia

17 Harrow Avenue-Lansvale-NSW - 2166-Sydney Australia

02 April 2024

I joined Kogan First in September 2022. Earlier this year I cancelled my membership and was told I'd still get the benefits until September 2024 when my account is officially inactive. I have now received notification from PayPal that I authorised a payment of $99 to Kogan. I did not do this! I have read reviews showing that I am not alone in this type of action. I too have tried contacting Customer Care with no luck and am angry that this company can take advantage of its customers!

I ordered 21 3 2023 weres my order I paid for you Said today so where is it I need to know now or I will cancel my order

I am absolutely furious.I have been trying to get someone to reply to me for 3 weeks now.I bought a laptop,and when I opened up the package,the charging adapter is missing.The customer service from Kogan is abhorrent,i have got the ACCC involved,as well as the ombudsman.I am hoping that I get a reply from you guys,it’s beyond a joke.😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

I order a TV in December which arrived on 16 Jan with a broken screen. As instructed I immediately contacted customer care submitting photos and description, I have since sent another three requests for assistance and have had no response to date.

Order number FX8ZWUXL.

My order history is no longer showing on my account.

regards Alan Lea.

[protected]@gmail.com

I am very annoyed with you withdrawing $10.99 out of my credit card on 18/12/23 from credit card ending in 3954.

I demand a refund and please remove my credit card from your system.

No wonder that you have a 1 star rating.

Call me on +[protected]

Thank you

Peter Harding

ps if you had a phone number in Australia I would have certainly called it.

I recently purchased something from Kogan and did not realise I had entered a membership.

I have purchased from Kogan previously so assumed the terms of purchase were the same.

I have just been charged $99 membership fee.

After my purchase I received several advertising emails from Kogan so did not see the email regarding the free 14 day trial ending.

This is clearly a deceitful way of charging unsuspecting people

On Jan 3 I ordered some products. I later received an email saying that one item (kitchen Chef )was sold out. So I filled out another order for a couple of other items.

I have now been billed for two transactions.

#HRAXMAKP did not go through the normal way and is not correct.

#W6A7CKNJ the later transaction is correct and went through smoothly.

On 22/12/23 you charged me $99 through my Pay Pal A/C TransactionID 5Y725743OE925633K for being on your memberhip I never authorized that transaction and I demand reimbursiment of the money to my Pay Pal A/C asap Please I donot wish to be a member when I need something I will buy it I purchased a bottle of Jagermeister and may be by mistake I overed with the compiuter mouse over something that you you wanted to trap me in

Hi, My name is Raymond, on the 10th of Dec I ordered a $61.00 water dispenser through Kogan. At the time I noticed free shipping and proceeded to checkout where the option to redirect to Paypal was available. The next thing I remember was being unsure whether.my order was even succesful and I almost unintentionally ordered twice. On the 25th of Dec I checked my credit card statement and noticed a $99 charge to Kogan I have tried to contact them through online chat which redirects to email. It has been days now with no correspondence from them. I can't believe a large company like Kogan can intentionally extort large sums of money without accountability.

TV was very slow from the start then would lose voice/picture synchronization.

TV turns itself of without warning, sometimes screen goes black won't respond. Have to unplug wait awhile before turning back on.

Kogan said to download new firmware which we did, to no avail.

Requested a return for full refund because this is hands down the worst TV I've ever owned, but Kogan wants the TV to go to a technician and issues a barcode for this however since then they have not replied to any email requesting the courier collect it. So now we have a useless TV in a box cluttering up our lounge room.

Kogan is by far the worst company I have ever dealt with in 64 years, shocking lack of customer service and no phone number to actually talk to a human about this issue..

Dept of Consumer Affairs now going to be contacted along with A Current Affair.

Absolutely disgraceful company. Steer clear of this shonky company.

Iput in an order for a split system air conditioner 4th November, paid for on 6th November, I was that the package will arrive shortly and that an electrician has been contacted and will be Intouch to make a date for fitting, since then I have been in the dark as to when my product will arrive, I have tried, Invaine, no one has made contact. I have been a loyal customer for a few years, and purchased numerous products, I have kept all items in my folder with all moneys paid and with any receipts, I am hoping that I will not have to take this any further, iI have payed $ 1.512. which is a very large for an 86 year old pensioner, I remain yours truthfully, Michael Brady

on the Wednesday 6th December, I checked my card statement and have been charged $99 for some reason, i DID NOT authorise this transaction, i cant explain any further as i DONT know why the amount has been charged please contact me Kind Regards David Baldry m-[protected] or [protected]@smythrealestate.com.au please respond. I would appreciate the funds to go back into my account please David Baldry.

I cancelled my Kogan First account months and months ago, but my wife has just had the annual fee of $99 taken out of her account. I have logged into my account and the status is not active.

I have discovered since googling that I'm not alone in this.

Their customer service is non existent.

I would like my money back and like to know hos we were charged if our account has been cancelled

Spry drone purchased the 22/11/23, expected shipping 3 days after purchase. I needed to amend shipping address and notified Kogan who notified Tec gear but not response. Continued to try and contact Kogan about shipment but no answer to emails and no response from supplier.

4/12/23 no response from Kogan or supplier regarding shipment or amendment to delivery address.

I bought a leaf blower from kogan.com, and they did not generate an invoice, or shipping details for more than 2 days. I cancelled my order. Then after 2 days of cancelling my order, they shipped it and did not refund my money. I did not open the goods and shipped it back, paying the return charges from my pocket $18. I still did not get my refund. I provided the tracking id of returned item as well. Then out of nowhere they charged me $99 on my credit for some Kogan First membership that I never opted for. Kogan doesn't have a contact phone number and I'm continuously sending them emails and they are not refunding my money. I had to cancel my credit card to stop them for charging it more. The website keeps sending my in loops and I'm unable to cancel the subscription to kogan first. screenshots attached.