Kogan Australia
Reviews and Complaints

Hello,

I’m writing on behalf of my 16 year old daughter, today 21 November 2023 she was charged $99.00 subscription fee which is pending in her account.

The most upsetting part is that she had not signed up for Kogan. We would like a refund please and an explanation why her account was debited.

I am unable to contact your office by phone to discuss this matter without signing up myself which I don’t not wish too. Kogan makes it very difficult for non-customers to contact them.

Could a team member please contact me to discuss this matter further.

I have not got it in New Zealand purchased it from Kogan New Zealand via Afterpay. Nothing but unnecessary service as it won't assist. I been calling AU Post NZ Post to be told the e-tracking number is not validated in New Zealand

[protected] its not a NZ one or has even AU. Been making toll calls to track, trace, and find delivery. When we tried to put down a change of address for a redirection NZ said to contact you.

I purchased a small item costing $33 from Kogan on 18/10/2023. On 02/11/2023 I was charged $99 via my PayPal for the Kogan First membership. I did not sign up or approve the charge or the membership at any time. Kogan obviously is slyly slipping in the charge unbeknown to buyers. According to Kogan policies even if you cancel your yearly subscription you are not entitled to any refund. I cancelled mine via my PayPal account on the same day I was charged. I contacted Kogan via their customer service link on 2/11/2023 to complain and request a refund, with no reply of course. I will not be shopping with Kogan ever in the future.

I have reported the issue and the company to the ACCC.

I purchased this product from Kogan a month ago, and the pump/motor has never worked. I have sent numerous emails but nothing has been done to rectify replacing the pump. I am wanting my money back or the pump replaced. I have sent photos which were requested last week but still heard nothing. Can someone please respond as I am very frustrated that the service is so bad that someone cannot pick up a phone and call to explain what is being done about the money I seem to have wasted.

I was automatically joined up to kogan first after a free trial and 2 payments of $99 have been taken out in the last two months and I’m getting nowhere with the help centre. I have emailed kogan.com with no response. They don’t have a call centre and this deception and taking money out of people’s accounts is theft and is the reason why they don’t have a call centre.

My login details are [protected]@outlook.com

On 15 October, I was charged $99 for a Kogan First Membership despite the fact that I have not used Kogan nor had any dealings whatsoever for well over 15 months. To my knowledge, I have never agreed to a paid Kogan membership and I demand that the $99 charged to me is refunded because I view this as little more than theft.

If you have any detail that contradicts my belief that this charge was not made with my authority, please send me the information.

Otherwise, I expect to have the monies immediately refunded to my account.

I purchased this vacuum and it was faulty. I contacted Kogan and they referred me to the seller. After many email exchanges, they sent me a return label. I shipped it back. Tracking information shows it was received back by them on 25/09/2023. They have not issued a refund and I have opened dozens of cases and escalated it half a dozen times and no one has replied. The seller doesn't reply either. There is no customer service phone number for Kogan. They owe me $639 and they will not reply to me.

I made a $20 purchase online from Kogan in September 2023. Today I had $99 deducted from PayPal for this subscription. I was tricked/unwittingly signed up for this subscription.

I am on their site and can’t find a way to cancel this subscription only able to receive notification 3 days prior to the next payment. I have reported this to both my bank and PayPal. Help!

I recently made a purchase on August 17 2023. Unknown to me came an optional subscribtion to Kogan First before checkout, with a subscription box that had been ticked without my doing. Which I never needed nor wanted.

Being a first time customer, I was unaware of this and unknowingly subscribed which incurred a $99 fee issued to my account that I cannot afford.

The payment of the Kogan First subscription went through on September 1 2023. When I noticed an unfamiliar transaction on my bank statement.

I purchased a $50 game in July. Around 2 weeks later, a $99 "subscription fee" was taken out of my account without my knowledge or authorisation. Looking at all the complaints here, it is clear that I am not the only one, and that this is a huge scam kogan is pulling. The site should be held accountable for this, and refunds to all should be issued. I will NEVER buy anything from kogan again.

I put in a complaint via paypal, and paypal have had my money refunded. Kogan would not listen when I attempted refund through their channels. At least paypal is a far easier process.

Kogan is a scam and do not buy anything from there!

Kogan charges for a membership fee without letting customer know. A bunch of thieves. Tricking customers in such a thing is unprofessional and dishonest. The most dishonest thing is that they're using other company to do so, like Dick Smith. I bought something from DickSmith and I was charges by Kogan not only for the items but a week later for a membership fee.

Kogan are tricking people into buying a subscription to Kogan first, the box is already ticked so if you don’t see it you automatically get joined up and then they stay quiet until your 14 day free membership is over then they put a charge through late at night, it’s like a Nigerian email scam but being run by a big company we should be able to trust. I just got charged $99 on my credit card, I don’t even have a job, I can’t even afford to buy anything so why would I want to be a member for something like this, it’s really upsetting for us.this needs to be stopped

A few weeks ago I purchased a few things from Kogan and today have noticed a charge come out if my bank for what I believe is a subscription. I did not sign up for this and I'm not sure how it was even done without my knowledge.

Now if this is a subscription that i was signed up to without my permission... how is this even legal!

This is simply something I can not afford

I purchased my first product from Kogan in July 2023. I have just recieved an email from Paypal stating Kogan First has charged me $99 for a yearly subscription today 15/08/2023. I had no knowledge of this nor did I give authority to deduct this amount. I have cancelled any future payments with Paypal and Kogan. I have emailed requesting a refund this is not something I want or would ever sign up to or something I can afford. I never received any notification emails stating that this subscription was due or any 14 day trial period had ended, surely this is illegal.

I will never purchase anything from Kogan again.

I was charged $99 for a membership I did not sign up for. I purchased an item on the 30th of July and have found a charge on my PayPal14 days later on the 13/8/23 for their membership. I did not sign up it. I’m angry as I really can’t afford to have $99 just gone.

Iv gone through my emails and their so called notifications went straight to my junk mail as it was seen as spam so I was never formally notified. It’s a scam, as when you make a purchase online it ticks the box automatically for you, and does not tell you about the $99 charge. So if you’re innocently making a purchase and don’t regularly screen your emails you will get stung.

I recently bought a chair through Kogan and a couple of weeks later discovered I had $99 removed from my account which I did not agree. I have contacted them and since discovered it is for a membership that they attach to your account. The only way to remove it is to untick a box during the checkout process. This should be an opt in not an opt out option as you are given no details to what you are signing up for. This is a very deceptive action and needs to be addressed. When looking in to this they do not give refunds. Apparently there is a cheaper monthly option but I was never given the chance to accept this as there was only the option to opt out through a tick box. No information or choices given. Sign up only through deception.

I have just discovered a charge of $99 on my Paypal from the savings account attached to my Paypal. I never agreed to be charged this membership. I bought a bag off them and they must have had a sneaky agreement to join the membership in there. But I bought the handbag on my credit card - however they have debited my savings account and had NO permission to do so! But they obviously do this so that you can't dispute the transaction via the credit card bank! I'm so annoyed and will never buy from them again!

I purchased a 365 days recharge voucher online to recharge my Kogan pre-paid mobile plan. I have done it for the last few years, but this year Kogan has so sneaky to activated the First membership without my consent.

I recharged my plan on 20/07/23, I was not aware of the activation of the First membership, I didn’t need any postage for my recharge voucher, it was sent via email. Kogan has charged me on the 04/08/23 for the annual membership fee of $99. I don’t buy things from Kogan any more since my last purchase was all counterfeit of Tommy Hilfiger clothing, it was more than two years ago and I don’t buy things from them anymore, I just use the Kogan 365 days pre-paid plan.

I’m angry that they activated the First membership when I recharged my pre-paid mobile plan without my consent. Do they can charge after veto weeks when I’m wasn’t aware of it.

Im demanding to cancel the First membership that I have not requested it and request a full refund.

I innocently purchased a $22 tv remote control to replace the one I lost. They snuck in some 14 day free trial of FIRST. I only found out because yesterday they took $99 from my bank account through PayPal. Such a rip off scam! I wouldn’t have thought they are that untrustworthy. If they don’t take action and refund / apologise I’m going on every platform and advising others never to buy from them for the foreseeable future, costing them hi dress of thousands in lost sales. Just by telling my real experiences.